enabling enterprise collaboration with sharepoint 2010

27
Applied Materials Confidential Enabling Collaboration with SharePoint 2010 Joanne Hu Corum Senior Director, Collaboration & Innovation Competency Center Applied Materials, Inc. November 2012

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Presented on November 8 2012 for InnoTech

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Page 1: Enabling Enterprise Collaboration with SharePoint 2010

Applied Materials Confidential

Enabling Collaboration with

SharePoint 2010

Joanne Hu Corum

Senior Director,

Collaboration & Innovation Competency Center

Applied Materials, Inc.

November 2012

Page 2: Enabling Enterprise Collaboration with SharePoint 2010

Applied Materials Confidential

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Who is Applied Materials?

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WHAT WE DO

We make the equipment

that makes the components

that change the world.

3 Corporate Overview

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VISION

We apply

nanomanufacturing

technology to improve

the way people live.

4 Corporate Overview

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Solar

The Most Exciting Industries on Earth

Corporate Overview 5

20,000,000x reduction in

COST PER TRANSISTOR

in 30 years1

20x reduction in

COST PER AREA

in 15 years2

5x reduction in

COST PER WATT

in 4 years3

At 1976 transistor prices,

an iPod®

would have cost $3.2B

1 Source: SIA, IC Knowledge LLC

2 Source: Display Search, Nikkei BP, Applied Materials

3 Source: Photon Consulting 2012

Display Semiconductor

Page 6: Enabling Enterprise Collaboration with SharePoint 2010

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The Global Strength of Applied

Stock Ticker: Nasdaq: AMAT

Market Cap: $16.8 billion

Fiscal 2011 Revenue: $10.5 billion

Fiscal 2011 R&D: $1.1 billion

Founded: November 10, 1967

Headquarters: Santa Clara, California

Global Presence: 87 locations in

19 countries

Fortune 500 Ranking: 259

RD&E and/or

Manufacturing Centers:

China, Germany, Israel, Italy,

Singapore, Switzerland,

Taiwan, United States

Employees: ~14,600 worldwide

Patents: ~9,500 issued

6 Corporate Overview

* Information as of Q1’12 except FY’11 amounts

Fiscal year-end October 30, 2011

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Global Scale and Reach

Switzerland

Taiwan

China

Germany

Italy

Singapore

Israel

California

7 Corporate Overview

Texas

Montana

Massachusetts

India

More than $1Billion invested annually in RD&E

Page 8: Enabling Enterprise Collaboration with SharePoint 2010

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Let’s get started…..

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Multiple Tool Solution

SharePoint alone is good, but integrated is when you get the most value.

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Topics

Our current footprint

–Architecture

–Organization

–Strategy

2-year journey

Future Plans

10

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Our Current Footprint

– Specific Farms (4)

• Standard (Out-of-the-Box Sites)

• Custom (Custom Code)

• Partner (External Users)

• High Available (Corporate Site, HR)

11

Standard Custom Partner High Available

– Virtualized servers per farm

• 2 Web Servers (load balanced)

• 2 Application Servers (expanded as needed)

• 2 Clustered Database Servers

(Active/Passive)

• 4 TB SAN Storage

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Architecture

12

• 2.78 Million page views/month

• 18,800 Unique visitors/month

• 19,000 Internal searches / month

• 900K+ documents

• 2,600+ team sites

• 40+ portal site

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Organization

13

End User

Competency Center

Help Desk + Support

Content Updates

Site Manager functionality –

full webpart tool kit

Definition of business requirements

Technical roadmap + governance

Innovation + looking ahead

Partnership with the business

Deliver solutions / projects

Level 4 help escalation

Level 1 – 3 support

System monitoring

Backup and recovery

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Strategy

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Foundation

Provide an enterprise collaboration

Platform which supports all of

the collaboration initiatives of social

business, mobility, business intelligence

and migration from existing legacy tools

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Strategy

15

ACN /

Portals /

My Site

Foundation

Search

Search

Search

Search

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Strategy

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ACN /

Portals /

My Site

Foundation

Search

Data

Analytics

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Strategy

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ACN /

Portals /

My Site

Foundation

Search

Data

Analytics

Intersections

App World

(Custom Apps)

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Strategy

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ACN /

Portals /

My Site

Foundation

Search

Data

Analytics

Intersections

App World

(Custom Apps)

Mobility

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2-Year Journey – Starting Small

19

Q2 10 Q3 10 Q4 10

Things that worked:

• Dedicated team = self learning

• Partnering with a business champion

(our engineering tools team)

• Grass roots approach

• Gaining executive support with a

cross-functional governance board

• Out-of-the-box governance

Challenges:

• Team did not know the technology –

learning on our own took a lot of

time + effort

• Did not define UI governance in the

beginning

• Blank template did not work –

people did not know where to start

Established small

footprint Engaged affinity and

engineering groups

Implemented HR self service portal

(high availability farm)

Went live with

Applied Collaboration Network (ACN)

(standard farm) Set up cross business

governance board for ACN

Started custom

farm

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2-Year Journey – Gaining Momentum

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Q4 10 Q1 11 Q2 11

Things that worked:

• MSBI – more value out of the existing

tools + speed

• Holding 1:1 training sessions with key

end users (change agents in the org)

• Leveraging enterprise visibility +

impact

• Out-of-the-box governance – purchase

3rd party web parts vs. development

Challenges:

• “Show me” training is more effective

than self paced

• SharePoint out-of-the-box UI

• Global performance

Intranet Home Page

moved to SP First Microsoft Business

Intelligence (MSBI)

implementation

Invited to join CTO’s

Innovation Task Force

Implemented more robust self-service

training (web, classroom & virtual)

Increased infrastructure to

support growth

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2-Year Journey – Branching Out

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Q2 11 Q3 11 Q4 11

Things that worked:

• MySite

• Organizational tab + pictures

• Ability for team members to share

personal information + skills

• Upgrade to 2010

• Webparts easier to use

• More selection + functionality

OOB

Challenges:

• Security + compliance

• 2010 – ribbon change

• MySite continued usage

• Social business was received as

“fluffy”

Released MySites

(pre-2010)

Started external

partner farm

Upgraded standard farm

to 2010 Established Social

Business Strategy

Designed archiving

strategy

Started our LiveLink retirement

effort

Started Lotus Notes

retirement effort

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2-Year Journey – Maturing

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Q4 11 Q1 12 Q2 12

Things that worked:

• Establishing across farm workflow

management + standardization

• Leveraging and encouraging the

knowledge curve + general “thinking”

of the Competency Center team

Challenges:

• Limited internal knowledge – how to

continue educating end users in a

self service model

• Support $$

• Upgrading custom applications

Started custom farm

upgrade to 2010

Set Nintex as the

workflow standard

Pilot community

POC

Knowledge Central

Set DUET as

integration standard

Standardized search Matured how we used

OOB features

Implemented webapps

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2-Year Journey – Today

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Q3 12 Q4 12 Q1 13

Things that are working:

• Business partnerships to drive change

• Out-of-the-box governance

Challenges:

• Keeping up with the consumer market

• Balancing waiting for OOB

SharePoint upgrade features vs.

purchasing 3rd party solutions

• Maturing SharePoint adoption

Mobile solution

POC

AppWorld

POC

Partner with Corp Affairs

for social business

roadmap

Complete custom farm

upgrade

Complete LiveLink

retirement

Implement activity stream

webpart Beta SharePoint

v15

Pilot Help Desk 1.5 model

Implement

partner farm

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What do we plan for in 2013 = “future”

Continue leverage OOB functionality = upgrade standard farm to

SharePoint v15

Improve support and infrastructure performance

Continue to mature business process management

Implement social business features

24

My Feeds

Activity Data

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Hind Sight (aka Conclusion)

Establish and stay true to an out-of-the-box strategy

Partner with your business and super users that are change agents

Empower the end user for a true self-service solution

Always think of different ways to leverage SharePoint for more value

add (get more value out of what you already have)

Build in a strong help desk model

Invest in a strong core team

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Q & A

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