enabling innovation nine windows

Michael Cardus - www.Create-Learning.com

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www.asqhdandl.org

www.create-learning.com http://asqbuffalo.com


http://www.asqhdandl.org/

http://www.create-learning.com/

http://asqbuffalo.com/

The moral is that it is necessary to innovate, to predict needs of the customer, give him more. He that innovates and is lucky will take the market.

Absence of defects does not necessarily build business…Something more is required.

-W. Edwards Deming. Page 10. The New Economics


“True North” Road-MapPassion for human development & leadershipPositive thinking and sharing optimismRespect for diverse individuals, communities and culturesMaximize growth by capitalizing on our strengths Focus on holistic development : intellectual, emotional, physical & spiritualEmbrace FUN and the 'Yes, and …' philosophy Be fully engaged at all timesBe genuinely humbleTeam before individualsCelebrate achievements, appreciate efforts & offer support


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What’s in it for me?What’s in it for me?Understand what causes “stuckness” in thinkingLearn & apply Innovation Tools – Nine WindowsWays to best use these Innovation tools with teams, individuals and stakeholders


http://www.gapingvoidart.com/


“If you have been trained to think in a certain way and are a member of a group that thinks the same way, how can you imagine changing to a new way of thinking?”- Edgar Schein


“A metal frying pan is attached to a dog’s tail. When the dog runs, the pan hits the road making a noise. Question: At what speed must dog run to not hear the noise from the frying pan?”


Many problems can be solved by changing – widening our perception.


Image http://www.flickr.com/photos/speednutdave/2839923659/Michael Cardus - www.Create-

Learning.com

TRIZ tools can work to release

Psychological Inertia

AKA Mental / Organizational Stuckness


PSYCHOLOGICAL INERTIA. PSYCHOLOGICAL INERTIA. The psychological meaning of the word The psychological meaning of the word

"inertia" implies an indisposition to "inertia" implies an indisposition to change – a certain "stuckness" due to change – a certain "stuckness" due to

human programming. It represents the human programming. It represents the inevitability of behaving in a certain way inevitability of behaving in a certain way

– the way that has been indelibly – the way that has been indelibly inscribed somewhere in the brain. It also inscribed somewhere in the brain. It also represents the impossibility – as long as represents the impossibility – as long as

a person is guided by his habits – of a person is guided by his habits – of ever behaving in a better way. ever behaving in a better way.

– – KowalickKowalick


Routine causes of psychological inertia;Having a fixed vision (or model) of the solution or root cause. False assumptions (trusting the data). Language that is a strong carrier of psychological inertia. Specific terminology carries psychological inertia. Experience, expertise and reliance upon previous results. Limited knowledge, hidden resources or mechanisms. Inflexibility (model worship; trying to prove a specific theory, stubbornness). Using the same strategy. Keep thinking the same way and you will continue to get the same result. Rushing to a solution – incomplete thinking.- Trizics. Gordan Cameron


Tools to Release

Innovation


http://asq.org/learn-about-quality/idea-creation-tools/overview/tutorial-nine-windows.html


http://asq.org/learn-about-quality/idea-creation-tools/overview/tutorial-nine-windows.html


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1. write the problem / current system for solutions in the center of a 3 x 3 matrix


Past Present Future

Super-System

System Ladder slipped and employee was injured in fall

Sub-System

Example: Plan for safety improvement


Next, explore the problem at each of the three levels:oSuper-system: External environment and components that the problem or system interacts or may interact with.oSystem: The problem or system that was created.oSub-system: A component or parts of the problem or system.


Past Present Future

Super-System Corporation were message that safety is a priority has not gotten through

System Ladder slipped and employee was injured in fall

Sub-System Workers remember the incidents, in spite of management’s assertion that safety is paramount.



Once you have explored the problem and the system in the present, move on to the past and the future.

Time line - you can choose the time line you want, selecting a specific date or leaving the dates open in the past and future.


Past Present Future

Super-System Corporation where safety not a priority

Corporation were message that safety is a priority has not gotten through

Corporation where safety is a priority

System Employees take occasional risks to get the job done

Ladder slipped and employee was injured in fall

Injury rate will be unacceptable

Sub-System Management has criticized workers who stop production in the face of danger.

Workers remember the incidents, in spite of management’s assertion that safety is paramount.

Management has provided positive recognition for stopping production in the face of danger.



Explore all nine windows by asking:oCan we do something at the sub-system in advance to fix or avoid the problem or improve the system?oCan we do something at the system in advance to fix or avoid the problem or improve the system? oCan we do something at the super-system level in advance to fix or avoid the problem or improve the system?

oCan we do something at the sub-system level in the future to fix or avoid the problem or improve the system?oCan we do something at the system level in the future to fix or avoid the problem or improve the system? oCan we do something at the super-system level in the future to fix or avoid the problem or improve the system?

oCan we do something at the sub-system level in the present to fix or avoid the problem or improve the system?oCan we do something at the system level in the present to fix or avoid the problem or improve the system?oCan we do something at the super-system level in the present to fix or avoid the problem or improve the system?


From the discussion & interaction develop a ‘Solutions Matrix’

Solution Doable.1-10. 10=Very1=A little

Impactful.1-1010=Very1=A little

Helpful.1-1010=Very1=A little

Potential Barriers

Potential Successes


Past Present FutureSuper-System Smaller company, Less

need for product, Only phones No Internet, Sold-Directly to Customer

Organization, Phone System, Internet, Transportation, Buyers, Wholesalers, Suppliers

Larger organization, More product offerings, More staff, More customers, Outsourcing much of sales, Global Market

System Customer phoned or physically came to the location.

Meetings are scheduled according to incoming phone calls, emails, on-line contacts for support.

Meeting happen “virtually”, more product sold = more incoming calls and contact for support, increased dependence upon “magnet & virtual” staff and locations.

Sub-System phones, typewriters + file cabinets (physical tangible records), Only spoke English, Only US currency

Phones, Each persons computer, Personal Relationships, Multiple Languages, Locations

Increased storage of records on computers, People who speak multiple languages, Translators, Done on computers

Plan for an increase in customer satisfaction based upon meeting with client support.


Uses & QuestionsCoaching & Development Thinking toolAs a teamAs individuals1 to all Meeting individually complete 9Windows at meeting share ind. responses2 Project Teams a) Control current problem b) Develop solutions


www.asqhdandl.org

www.create-learning.com http://asqbuffalo.com


http://www.asqhdandl.org/

http://www.create-learning.com/

http://asqbuffalo.com/

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enabling innovation nine windows

Business