enabling innovation through industry insight

@UnisysEMEA

#UnisysNOW

Kelly Cook, Vice President, Commercial Sector, Unisys

Commercial SectorEnabling Innovation Through Industry Insight

© 2017 Unisys Corporation | All rights reserved. 3

@UnisysEMEA

#UnisysNOWUnisys in Commercial

Over 600,000 Life Science and Healthcare users are supported

by Unisys

8 of the world’s largest OEM brands rely on Unisys ‘Time Critical’ support

Over 200 million subscribers around the globe rely on Unisys

Communication solutions

40,000 POS devices are supported globally by Unisys

Retail

20% of global passenger boardings are processed though

Unisys solutions

@UnisysEMEA

#UnisysNOW

Jeff R. Livingstone, PhD, Vice President, Life Sciences & Healthcare

Commercial SectorLife Sciences & Healthcare


@UnisysEMEA

#UnisysNOWThe Winds of ChangeIdentification of Market Drivers

Data and IP security breaches have hit most Pharma & Healthcare companies.

Pharma M&A activity in 2016 exceeded $200B.

Compliance and regulatory intensity heavily impact the drug development cycle.

Generic equivalents continue to erode revenue and challenge pipelines.

Increased competitive pressures drive pharmaceutical cost and risk reduction.


@UnisysEMEA

#UnisysNOWThe Conviction of Care Identification of Customer Drivers

■ Health Outcomes

■ Remote Health Info Access

■ Everything as a Service

■ Information Fabric

■ Digital Transformation

■ Adaptive, Scalable Security

More

Effective

More

Responsive

More

Affordable

More

Private


@UnisysEMEA

#UnisysNOWIndustry Needs Drive Technology Innovation Domain-based IP and Solutions

Extending client value by combiningcross-industry IP + key partnerships

Patient Privacy & IP Protection

Global User & Field Support

Integrated Medical Device Management

Pharmaceutical Track and Trace

Clinical Outcomes Management

Patient Privacy andIP Protection


@UnisysEMEA

#UnisysNOWLife Sciences InnovationLean Startup Model

Platforms Development

Irvine, CA

Technology Development

Malvern, PA

Federal Technology Center

Reston, VA

Ideation Repository

Blue Bell, PA

Security Technology Center

Augusta, GA

Ideate

Experiment

Develop

Proof

Launch


@UnisysEMEA

#UnisysNOWUnisys in Life Sciences and Healthcare Delivering Immediate Value

Unisys supports 1.4 million Life Sciences incidents and service requests per year through its global service desk offerings

Secure Mobility

Supporting business applications, enabling faster response and handling of interactions between doctors and patients

Hosted Data Center

Provision of a secure cloud services environment, 99.9% uptime at a 40% lower cost

Analytics, Automation and Self Service

Driving a 36% reduction in service desk contacts


@UnisysEMEA

#UnisysNOWClient PerceptionTransformative Execution

Providing consistent innovation over more than two decades of exceptional service

“We rely on Unisys for network and security expertise and solutions that provide information integration, flow, accuracy and availability which continuously enriches and protects our patient environment.”

— Walter J. Fahey, Maimonides Senior Vice President of Management Information Systems and CIO, Maimonides Medical Center

Enhancing productivity to facilitate more effective patient treatments

“With its strong knowledge of the pharmaceutical industry, its wealth of experience in delivering global transformation projects and its service delivery capabilities, Unisys is an obvious partner for us. Unisys’ approach will allow us to significantly reduce the number of service providers and gain a much better overview of our end user IT infrastructure, services and performance. Ultimately Unisys will support us in becoming a more efficient, productive, end-user-centered service organization.”

— Dr. David Revich, Global Head of Vendor Management, End User Services and Service Integration, Merck KGaA

Our Success

Strategy

Dheeraj Kohli, Vice President, Travel and Transportation

Commercial SectorTravel and Transportation


@UnisysEMEA

#UnisysNOW

Southwest Airlines cancels 370 more flights Friday as outage ...Jul 22, 2016 - Technical issues disrupted Southwest Airlines' operations system-wide, including Love

Field, grounding flights and causing long lines at ...

United Airlines systems outage causes delays globally | Fox NewsOct 14, 2016 - United Airlines has suffered an hours-long problem with its computer systems that

resulted in delays and cancellations globally.Over 700 American Airlines Flights Cancelled After a Computer ...Apr 16, 2013 - All American Airlines flights have been grounded following a system-wide computer

outage across the United States. The outage reportedly ...

Airline system glitch in Japan leaves 16,000 stranded | MashableMar 22, 2016 - Airline system glitch in Japan grounds 120 flights, leaves 16,000 stranded ... airline

carrier All Nippon Airways (ANA) experienced an outage on ...

All Delta Airlines flights grounded after systems outage ...Jan 29, 2017 - Delta Airlines announced that it suffered a system outage Sunday night that delayed all

of its flights… The airline's website and app were also down.

British Airways Computer System Outage Affects U.S. Airports | CBS ...Sep 5, 2016 - Computer outages struck British Airways check-in systems at numerous U.S. airports

Tuesday evening.

Unplanned Outages Create Global Impact

Opportunity Lies in Connecting and Securing the Complex Landscape

Warehouse& Logistics

Chocks On

BaggageUnloading Complete

Baggage Loading Start

FuelBoarding

Take Off

Passengers De-board

Cleaning Start

Cleaning Finished

Baggage Loading Complete

Chocks off

Baggage Unloading Start

Aerobridge Attach

Ramp Turnaround Management

Airport Operational Excellence

Operational Database

IROPSAlerts & Reports

Predictive Analytics

Pre-Travel

Home Printed Bag Tags

Web Check-In

Landside

Check-InParking

Recognition

LoyaltySocial Timeline

Airside

Retail

Common Boarding

Food and Beverage

Call Centers

& Branches

Airline.comBooking Payment and Ticketing

Bags & Seats

Inventory and Pricing

Indirect Channels

Dynamic pricing

Border control

Piece level tracking

Real time tracking

Score cardsRevenue

accounting

Dispatch planning

Loyalty

Ground

HandlersATCAirlines

Airport

OperatorConcessionaires

Control

Authorities

Stakeholder Management Weather

Offer/Order Management & Distribution

Integrated SecurityMicro Segmentation

Mobility

Roaming Agents

Baggage

Lounge Mgmt

Traveler

Digital Freight Transformation

Self Service Bag Drop


@UnisysEMEA

#UnisysNOWThrough Business-Led Solutions OverStrong Foundation of Products

LMS

Logistics

Management

System

LMS Rating

LMS Flights

and Routing

LMS Booking

& Inventory

LMS Sales &

Air waybill

LMS

Warehouse

Operations

LMS

CustomsLMS ULD

Control

LMS

Claims

LMS Piece

level tracking

Cargo

Revenue

accounting

Cargo

Connect

ISM

In-transit

Service

Manager

CPS

Cargo Portal

Service

CLIENTS

AirportOperations

LogisticsManagement

System

CUSTOMERS

INFORMATION

General

Information

TICKETING

Ticketing and

Payment

Availability

Manager

SEATS

Seat maps

and selection

DEPART

Check-in and

Boarding

ROUTINGS

Schedules

FLIGHTS

Flight Data

SPACE

Inventory

REACT

Schedule Change

and Irregular Ops

BOOKING

Reservations

LOAD

CONTROL

Weight and

Balance

NDC

Order

Management

LOYALTY

(CLS)

Frequent

Customer

Passenger Airline

OPERATIONS

DATABASE

ALERTS

PLANT-

TRACK

COMMAND

& CONTROL

REPORTS

APPS

CHECK-IN

APPS

BOARDING

INTEGRATOR

Flight

Information

Display

Baggage

Reconcile

MOBILE &

HOME BAG

TAGS

RESOURCES

OPERATOR

“SAS Cargo enjoys a long-standing and trusted relationship with Unisys.

With Unisys’ participation, we are making air freight business easier for

our customers, by introducing innovative solutions to an industry in need

of new thinking and simplification.”

- Leif Rasmussen, President and CEO, SAS Cargo Group


@UnisysEMEA

#UnisysNOWCase Studies

Protecting the Travel & Transportation Experience

30 year partnership processing approximately 100% ofdomestic air reservations in within the TravelSky Network

The recognized architect of the new secure interactive passenger and travel experience

Delhi Airport Solution

• Oversaw the design and implementation of airport best practice and Integrated systems

• Integrated over 20 Airport Solutions from security, CCTV, check-in, baggage and building management

“As China’s aviation industry continues to grow, the additional processing capacity within the robust, secure and flexible ClearPath Forward systems will enable us to process more transactions — such as reservations and load calculations critical to flight safety — quickly and securely.”

— Zhu Xiaoxing, Vice President, TravelSky

“Passenger delight has always been one single goal for us at DIAL, and I strongly believe that we will achieve that with the opening and operation of T3. We have worked very closely with Unisys to implement the best ideas and solutions in the industry.”

— Prabhakararao Indana, CEO - Airport Development, Delhi International Airport Limited

140 K+Passengers

850International Flights

5845Tons of Cargo

* CAGR, Source: 2015 Travelsky Annual Report** One reservation may cover multiple passengers

5.2%Forecasted Increased Passenger Volume*

50MDaily

Queries

1MReservations**


@UnisysEMEA

#UnisysNOWUnisys: The Next Generation of SolutioningSolutions Preview

Intelligent Reaccommodation Demo

Intelligent Reaccommodation

Simplifying the hard tasks of irregular

operations.

Select Frankfurt.

The App lists the problem cities identified,

in this case Frankfurt.

Monitoring: Frankfurt(FRA)

Monitoring: Frankfurt(FRA)

965 Passengers Impacted

Outbound Destination: VIE – 160 (80%)

ZUR – 225 (75%)

LHR – 400 (80%)

CDG – 180 (90%)

The departure window is widened

to 10 hours...

…and Vienna is selected.

The Re-assess option is selected and

new reaccommodation options are

calculated.

Vienna (VIE) is removed from the list.

Vienna turns green.

Selecting Historic View shows

historical performance data.

Thank You.

enabling innovation through industry insight

Documents