in/carissaa/

Microsoft’s Mission

Empower every person and

every organization on the

planet to achieve more

We are Microsoft Store

83physical store locations

473 digital store fronts

190 countries

100 languages spoken

by store employees

1.3 million+ customers registered for

community-focused experiences

Flagship StoresOmni-channel Digital (Hardware & Software) Digital (Software Only)

Microsoft London Flagship Store on Oxford Circus

Our modern Flagship concept. Blending consumer,

business and experiential spaces to holistically grow and

engage a diverse, multi-faceted customer base.

• 3 floors of engagement

• 45 languages spoken by the store team

• 22k square feet of retail and experience space

Engaging Communities

Know your customers

Empower your employees

Deliver intelligent supply chain

Reimagineretail

Digital Transformation Solutions

Digital Transformation Solutions

Know your customers

Empower your employees

Deliver intelligent supply chain

Reimagineretail

Digital Transformation Solutions

Culture

shift

Customer

experience

Technology

Microsoft Store runs on Microsoft

Customer TransactionsPipeline management and product purchase

with Microsoft Dynamics, Windows Point of

Sale devices and Surface.

In-Store Visual ExperienceImmersive multi-media video wall, powered

by Azure and delivering on our sustainability

commitment

Information Access ControlServer and client access control

managed by Azure Active Directory

Community EngagementEmployees leverage Dynamics 365 and

PowerApps to maintain a 360-degree view

of our customers and ensure consistent

engagement experiences

Voice of the CustomerAzure with Power BI dashboards to increase

real-time nature of insights from in-person

and digital engagements

Systems Management

and MonitoringAzure provides operations with 100%

centralized management of IT deployment

and monitoring functions

Employee CollaborationMicrosoft 365 including Teams and

SharePoint Server technologies provide

advanced communication and collaboration

for digital teams, store personnel and HQ

Website AccessibilityAccessibility Insight for Web, SharePoint and

PowerBI provide a consistent set of standards,

policies, tools and processes

The hub for teamwork in Microsoft 365

Collaborate

Customize and extend

Work with Confidence

CommunicateChat, meetings and calls

Integrated O365 apps

3rd party apps and processes

Enterprise level security, compliance, and manageability

Vision: One productivity platform with embedded role-based capabilities for Store Associates

Teams at MS StoreTeams Tasks and Announcements

Tasks and announcement management

My Store Teams App- Standup & Leader

On The Floor• Digitize offline processes and support store

management

• Standup module

• Reducing standup preparation time by 40

minutes

• Saving $1.4 M re-deployable labor• Leader on the floor

• Manage Sales floor

• Real time coaching

Teams Shifts• View schedule for the day/ week on desktop or

mobile

• Request and approve schedule updates

Teams Walkie Talkie

HQ Provisioned Teams with Dynamic

Membership Management• Centralized resources for business processes and

efficient collaboration

• Flexible structure allowing for customized channels

and tabs for individual store needs

• Maximum inclusivity ensuring all team members are

added to the Team

• Platform for HQ to target stores to deploy specific

apps and experiences

Deliver Intelligent Supply ChainEmpower Your Employees Know Your Customers Reimagine Retail

MicrosoftStores & Store Technology &

Advertising & PromoteIQ

DXC TechnologyCashierless Retail Store

Hitachi SolutionsSmart Omnichannel Platf.

for Retail & Wholesale

Accenture AvanadeIntelligent Retail &

Smart Inventory

DanfossOperational Efficiency

in Food Retail

BoschFresh Food Traceability &

Retail IoT Platform

BütemaIntelligent Store Assistants

Customers & Employees

mishipayIntelligent Checkout &

Scan. Pay. Go.

OmboriVoice Activated

Store Assistant

SPHAnywhere-Anytime Comm.

in Fashion & Retail

Stora EnsoSustain. ECO RFID Tags &

Intelligent Cabinet

supports retailers with

technology to:

• Empower your employees :

Enable your brand ambassadors to delight your customers

• Know your customers : Enable customer first retail

• Deliver intelligent supply chain : Close the gap between demand

and fulfilment to delight your customers

• Reimagine retail: Reinvent the operating model to unlock new

opportunities

NamogooPrevention of Customer

Journey Hijacking

SyneriseAI Growth

Ecosystem for Retailers

Digimarc – Connected

Packaging & Labels, Platf.

for Retail & Sustainability

GenetecUnified Security & In-store

Insights Platform

JDAIntelligent

Supply Chain

SignifyConnected Lighting

Systems

Rastal & T-SystemsIntelligent Hospitality

SES-ImagotagIoT-enabled

Electronic Shelf Labels

Hall 6

Booth G24

Microsoft Store

Thank You!