end user adoption. presented by: heather newman the road to awesome sharepoint adoption in your...

End User Adoption

Thank You to Our

Sponsors

Presented by:Heather Newman

The Road to Awesome SharePoint Adoption in Your Organization

Tweet this Talk @heddanewman @contentpanda @SPSSVorg #SPSSV

ImproveIT! – Essays on SharePoint Analytics & Adoption

Content Panda CEO Simeon Cathey and I contributed Chapter 5 on user adoption. The paperback and Kindle editions are available on Amazon The free eBook is available here: http://www.improveit.how

http://www.improveit.how/

http://www.improveit.how/

A failure of senior management to endorse and enforce SharePoint was the biggest reason for lack of success, followed by inadequate user training and a general lack of planning.

Nearly two-thirds of SharePoint installations are somewhat stalled in their adoption and progress.

The key lessons learned are don’t leave it to IT – form a SharePoint steering group. Be sure to understand the implications of metadata and taxonomy.

Check out the Content Panda blog for more info.

“Adoption”

The act of taking something on as your own. Adoption usually refers to the legal process of becoming a non-biological parent, but it also refers to the act of embracing ideas, habits, or free kittens.

“Empower”

To give power to; to promote the self-actualization or influence of; helping someone feel strong, unstoppable, in control of their destiny.

Discover SharePointCheck out the resources below to find out more about what is SharePoint and learn how you can drive organic adoption within your organization. Alternatively, you can also visit http://DiscoverSharePoint.com.

DiscoverSharePoint.pdf—Getting to know SharePoint

What is SharePoint? SharePoint is about giving you and the people you work with a better way to get things done together. Check out the scenarios in this book to see some of the ways SharePoint can help you work better together.

Getting_to_know_Office_365.pdf—Getting to know Office 365

Office 365 is your personal Office and more. It lets you work from virtually anywhere on almost any device, whether you’re online or offline. It helps you do your best work, the way you want to, wherever you are. That means more powerful tools for creating content, better ways to work together, and easier ways to share.

SharePoint_Adoption_Guide.docx—SharePoint 2013 Adoption Guide

Adoption of new technologies at work, like SharePoint, won’t happen all at once. In this paper, learn how to craft an effective plan, aligned with business goals, that will demonstrate how SharePoint will benefit business people personally, how it will make their job easier, and how it will address the pain points they experience at work.

SharePointAdoptionKit.zip

The adoption kit contains resources to help you drive adoption as explained in the adoption guide, featuring a use case catalog, videos & how to guides, posters, and email templates.

@heddanewman contentpanda.com

http://discoversharepoint.com/

SharePoint Adoption Checklist

Outline your visionGet executive supportPinpoint qualified business casesRelease functionality in phasesIdentify your championsPlanned communicationCreate a training plan for usersImplement a support planGenerate excitement with incentives and rewardsMeasurement & Hurrahs!


Research shows that (52%) of organization users are introduced to SharePoint without any training or communication plan to drive internal adoption.

Visualize your Vehicle


Adoption Campaigns

VisionObjectives/GoalsExecutive SponsorsChampionsThemeCommunication VehiclesRoll OutGamificationMetrics


Outline Your Vision

It’s All About Value

Why SharePoint? What is your vision?

Technical Requirement

IT Upgrade

Business Need

Meet Compliance

Collaboration

Project Management Break Down Department Silos


Executive Support

Get Sponsored“Before you roll out SharePoint…”


Pinpoint Qualified Business Use Cases

“Use Case” Driven - Look to the Business

• Sales and Marketing• R&D, Production and Operations• Finance and Accounting• Information Technology•HR and Internal Communications• Legal & Compliance


Release Functionality in Phases

Organizational Goals• Transform from a siloed to a connected

business• Optimize discovery of roles and expertise • Enable knowledge sharing by breaking down

geographic and organizational boundaries

Solution Exposed Active Directory data in SharePoint

search Slight user interface customization to out of

box search Executive communication to entire org

Case Study: Business Use Case Focused

Results: Company wide adoption of SharePoint@heddanewman contentpanda.com

Identify Your Champions

Champions Rock Your ProjectTop down and bottom up – gotta have bothThe most excitedThe biggest critic


Plan Communications

•Bill of materials•Executive announcements•Who is your target audience

Develop Your communication plan


Create a Training Plan

What’s in your

Training Toolbox?

Look to Training Partners


Expert Opinions & Guidance

There is great information out in the world that exists through IT Unity.com and Microsoft MVP or influencers websites. They have been working on user adoption a long time and their best practices are excellent.


Documentation

FAQ or How-to portal complete with guides and videos

Checklists

Knowledge Base

Books


Implement a Support Plan

Training & Support - Then


Product Documentation

Video Services

Internet Search

Community

Online TrainingInstructor Led Training

Training & Support - Now

Generate Excitement with Incentives and Rewards

Make it fun (buck the company culture)Use an online scavenger hunt as a fun way to encourage usageProvide recognition for content contribution or usage

Gamification


Measure Success and

ExpandBroaden EngagementCreate SurveysListen to Issues and Pivot on Them


Thank you for your time!Simeon Cathey

CEO, Content Panda

[email protected]

425.269.8637 @simeoncathey

Heather Newman

CMO, Content Panda

[email protected]

206.234.4337 @heddanewman

mailto:[email protected]




Join us right after the event at the Tied House Cafe & Brewery! Socialize and

unwind after our day of learning.

954 Villa StMountain View, CA 94041

Don’t Forget SharePint

Thank you for joining us Today!

Resources

Discover SharePoint: http://DiscoverSharePoint.com.

AIIM Industry Watch Feb 2015: http://

info.aiim.org/digital-landfill/sharepoint-lover-partner-skeptic-20-data-points-you-need-to-know

Microsoft Empower Video: http://www.microsoft.com/en-us/empowering/#~pdJgC8ImFyMcQZ

Combined Knowledge: http://www.combined-knowledge.com/

Two Great Yammer Communities:

Https://yammer.com/itpronetwork

Https://yammer.com/spyam

Heather’s Marketing Blog: www.creativemaven.com

http://discoversharepoint.com/

http://info.aiim.org/digital-landfill/sharepoint-lover-partner-skeptic-20-data-points-you-need-to-know



http://www.microsoft.com/en-us/empowering/#~pdJgC8ImFyMcQZ

http://www.microsoft.com/en-us/empowering/#~pdJgC8ImFyMcQZ

http://www.combined-knowledge.com/

http://www.combined-knowledge.com/

https://yammer.com/itpronetwork

https://yammer.com/spyam

http://www.creativemaven.com/

In-context help and training app for

Install our FREE version today – http://www.contentpanda.com/get-panda/

Content Panda joins forces with Combined Knowledge to deliver the ultimate SharePoint training, help and support experience!

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end user adoption. presented by: heather newman the road to awesome sharepoint adoption in your...

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