Endpoint Agent Part 1:End User ExperienceNick Kephart, Sr. Director of Product Marketing

• August 18th 2016• An overview of Endpoint Agent with key

use cases, how it works and a view of the data collected

Endpoint Agent Webinar Series

• October 11th 2016• Understand performance of local access

networks, whether wired or wireless

End User Experience

LAN, Wireless, Gateways & Proxies

• September 15th 2016• Get visibility into SaaS performance from your

employees globally

Monitoring SaaS Apps from Anywhere

Troubleshooting Remote Workers

• October 27th 2016• Solve issues for employees at home, on the

road and connecting through VPNs

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About ThousandEyesThousandEyes delivers visibility into every network your organization

relies on.

Founded by network experts; strong investor

backing

Relied on for critical operations

by leading enterprises

Recognized as an innovative new approach

31 Fortune 5005 top 5 SaaS Companies

4 top 6 US Banks

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Monitor App & Network Connectivity Anywhere Hosting / SaaS

Provider

3 Application DeliveryWebsite, CDN, DNS, ISP, BGP, DDoS

Internet

1 Enterprise WAN & LANInternal Apps, VoIP, Wi-Fi and Access Networks

2 Cloud MigrationSaaS, IaaS, VPNs and Remote Workers

AccessNetworks

Cloud Agents

Enterprise

Agents

Branch

Data Center

Endpoint Agents

EndpointAgents

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Enter ThousandEyes Endpoint Agent• Previously unattainable visibility

into the “last mile” (where so much can go wrong)

• Constant, trustworthy performance data & network context no matter where your users do work

• Instantly filter & drill into data to troubleshoot any machines, sites, or geographies

• Identify & understand trends by reporting across aggregate data

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Baseline & troubleshoot performance for mission-critical:• 3rd-party SaaS applications• And also internal applications

Three Endpoint Agent Use Cases

• Local & end-to-end network troubleshooting• Wireless usage & saturation monitoring

SaaS Monitoring

WAN & LANMonitoring

Troubleshoot web app, connectivity and device issues for:• Home offices• Traveling employees

Remote Worker

Troubleshooting

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SaaSmonitoring

SaaS Monitoring• Visualize

connectivity across users, locations and services.

• See performance by office, network or for remote workers.

• Quickly filter user session information for trend analysis or individual troubleshooting.

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• Baseline application and network performance across users anywhere

• Remotely troubleshoot issues with VPN, SaaS or internal app connectivity.

• Quickly localize loss and latency to a specific portion of your network or that of a service provider.

Remote Worker Troubleshooting

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WAN & LAN Monitoring• Locate network

coverage, congestion or device faults that affect specific locations, networks, proxies, gateways and access points.

• Measure wireless (SSIDs & BSSIDs) and wired performance across the campus or anywhere in your global WAN.

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• Monitored Networks

– Prefixes or network blocks that are assigned a Monitoring Profile with Monitored Domains

– Periodic network statistics option will gather local access network data every 5 minutes

• Monitored Domains– Web domains that

trigger a User Session each time the user browses to a new domain, subdomain or tab

Getting Started with Endpoint Agent

• When a user is on a Monitored Network

– Network Topology data (wired, wireless, gateway, VPN, proxy) is collected every 5 minutes

• When a user is on a Monitored Network and browses to a Monitored Domain

– Performance data collected from the browser, network config from the OS, and active measurements from the OS (path visualization, loss, latency)

ConfigurationData

Collection• Install Endpoint

Agent – For Mac OS X and

Windows• Make sure to also

install the browser extension– Link available in the

browser upon agent installation

• Use GPO to deploy the agent and browser extension

Installation

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Endpoint Agent: How it works

Lightweight client softwareWindows 7+, Mac OS X 10.9+

Negligible resource consumptionTypically <1% CPU, <40MB mem, <50MB disk

Easy deployment via standard toolsmsi & pkg installers w/ auto-registration

End-user & background componentsBrowser plugin (Chrome & IE) & system service

Always up-to-dateUpdates automatically, runs in the background

User Sessions - WebCompletion, response time, page load waterfall

User Sessions - NetworkLoss, latency, jitter, failures, path visualization

Visibility across multiple layers Agent details

Access Network TopologyWired, wireless, VPN & proxy network topology

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Demo

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Access Network Topology

Wireless base stationsGateway

loss in red

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Reporting with Endpoint Data

Salesforce response time by office and location

See what you’re missing.

Watch the webinar:

https://www.thousandeyes.com/resources/endpoint-agents-end-user-experience-webinar