Energy Saving TrustSouth East Centres

Kent, Surrey and Sussex – KSSThames Valley and Solent - TVS

Graham Dear – Advice Centre Manager, KSS

Jan Deacon – 1 to 1 Support Manager, TVS

27th February 2009

KSS Centre in 2009-10….

Overall structure remains the same

• Recruitment - Advice Centre Manager - Operations Manager - Marketing Manager - 121 Support Officer - Centre Support - Project Officer - 8 Advisors• Advice Centre – Thornton Heath• Sub-contractors – The Energy Centre

- AEA Energy and Environment

TVS Centre 2009-10....

• Staff– At recruitment for Centre Manager (Brad Hook Acting)– Marketing Manager– Operational Manager– 4x 1 to 1 Managers– Transport Advisor– 7x Outreach Advisors– 7x Telephone Advisors

• Presence – Milton Keynes and Witney• Sub Contractors – tEC and NEF

How we advise customers

• 0800 512 012 / www.energysavingtrust.org.uk/check• All advisors trained to provide detailed advice and make

referrals to grants, offers• Energy hierarchy

– Low cost/no cost - behavioural– Measures that cost effectively reduce CO2 – insulation remains a

priority measure– Also transport (use less, drive smarter, buy efficient)

• 09/10 - Businesses (employees) - waste & water• Renewables

– Reactive advice as required– Proactive advice only when appropriate

Outreach Programme

• Out-reach events in 09-10– Concentrating on areas with a high footfall e.g.– Heathfield Farmers Market.– Shopping centre's.

• Technology show cases – Concentrate on large organizations and events e.g. Kent

County Show, Blenheim Horse Trials etc

• Transport advice- Concentrating on Local Authorities and Businesses with

500 employees e.g Pfizer, Thames Valley Police

KSS ESTac Activities 09/10 - Surrey

ESTac Activities 09/10: W Sussex

ESTac Activities 09/10: E. Sussex

ESTac Activities 09/10: Kent

121 Local Authority Support Programme

The KSS ESTac covers 35 District and Borough Local Authorities, 3 Counties and 2 Unitary Authorities, Medway and Brighton & Hove.

121 Support Programme • Medway• Maidstone• Swale• Tunbridge Wells• Elmbridge• Epson & Ewell• Reigate & Banstead• Arun• Mid-Sussex• One new LA engaged

TVS 1 to 1 Support

• 30 Local Authorities, 5 Counties, 10 Unitaries• Currently within Programme;

– West Oxfordshire– Slough – South Buckinghamshire– Test Valley– Isle of Wight– Havant

• 6 new LAs for 09-10

HEC Mailings to Local Authority Areas

• Waverley BC 30,000

• Tonbridge & Malling 30,000• Shepway 30,000• Reigate & Banstead 30,000• Runnymede 30,000• Canterbury 30,000• Swale 30,000• Arun 30,000• Epsom & Ewell 30,000• Rother 30,000

Total 300,000

Low Carbon Communities

• KSS - 8 existing Low Carbon Communities and 2 initiated.

• TVS – 8 existing and 4 new Low Carbon Communities

•

Partnerships• South East Home Insulation Partnership

• DCReASE

KSS Key Performance Indicators Targets 2009/10

• Key Performance Indicators

• KPI 1 Advice Contacts• Customer Led Advice 50,400• Digital Advice tools 7,000• Advice Mailing responses 33,200• Standard Outreach Events 5,400• Employee Engagement 1,200• Community Outreach Events 1,200• Transport 10,000• Total Advice Contacts 108,400

• KPI 3 Impact

• Targeted Carbon Savings tC 19,242

Total Carbon Saving tC 195,934

TVS Targets 2009-10

• KPI 1 Advice Contacts• Customer Led Advice 48,000• Digital Advice tools 2,000• Advice Mailing responses 23,000• Standard Outreach Events 5,000• Employee Engagement 2,000• Community Outreach Events 800• Transport 11,000• Total Advice Contacts 80,800

• Targeted carbon savings tC 92,417• Total tC saving 395,417

Issues

• Transport Advice

• Installations

• Renewable energy

• Waste

• Water