energypoint research company overview (apr 2010)
DESCRIPTION
Overview of EnergyPoint Research, Inc. (April 2010)TRANSCRIPT
EnergyPoint ResearchCompany Overview
Market Intelligence for Today’s Global Oilfield
EnergyPoint Research
Measuring and monitoring the oil and gas industry’s satisfaction
with
product and service suppliers
Market-based research, not consulting
2
Oilfield Products & Services
The industry’s reliance
upon suppliers is at an all-time high
Dependence growing in multiple areas
Hundreds of billions
spent annually on products and services
3
MarketPartners®
Program
Offers purchasers of oilfield products and services opportunities to provide regular evaluations of suppliers
Persons who manage or influence product and service purchases
Survey results in the form of reports, datasets and Online Portal access
4
Survey Funding
Surveys are independently-funded by EnergyPoint
EnergyPoint is not
hired by any provider or purchaser of products or services to conduct surveys
5
Survey Design
Focus on the products, services, regions, and applications purchasers
say are most important
Emphasize driving attributes
of customer satisfaction
Test surveys to confirm relevancy of questions
6
Confidentiality
Care taken to maintain confidentiality and anonymity related to data collected
EnergyPoint does not
divulge names of respondents or their employers
7
EnergyPoint’s Bi-Annual Survey Process
8
2004 through 2007#
of
Eva
luat
ions
Per
Yea
r
Bi-annualReport
Bi-annualReport
Bi-annualReport
Bi-annualReport
Bi-annualReport
Bi-annualReport
EnergyPoint’s Quarterly
Survey Process
9
2008 to Present
Products Survey
Services Survey
# o
f E
valu
atio
ns P
er Q
uart
er
Quarterly Reporting Via the EPR Online PortalContinual Info
Customer Satisfaction
Leads to customer loyalty, positive-word-
of-mouth, stronger brand, etc.
Provides a roadmap for instituting organizational improvements
Provides a means of identifying opportunities
Ratings correlate nicely with shareholder returns
10
Compelling Results
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Since 2004, Investor Returns of Oilfield Suppliers Have Favored Customer Satisfaction Leaders
18.0%
-15.4%
10.7%
-7.6%
-20%
-15%
-10%
-5%
0%
5%
10%
15%
20%
Stoc
k Pr
ice
Perf
orm
ance
Rel
ativ
e to
Pee
rs
12-Month Relative Returns 24-Month Relative Returns
Rated in Bottom QuartileRated in Top Quartile
Why EnergyPoint?
The industry standard for measuring customer satisfaction
Ratings can be compared across products, services, regions, periods, etc.
Remember: “If you don’t measure it, you can’t manage it.”
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EnergyPoint Research
EnergyPoint Research, Inc.P.O. Box 132049Houston, Texas 77219
Phone: +1.713.529.9450
Email: [email protected]
Website: www.energypointresearch.com
April 2010 13