engage for social media monitoring whitepaper

Don’t let yourself be the Victim of a Bad Online Reviewengage! from Deep Blue Communications enables you to easily and proactively work to ensure customer satisfaction.

Wi-Fi powered customer insight and analytics

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Customer Reviews:

A Love Hate RelationshipOnline reviewers, they love you or they hate you, there never seems to be middle ground. If you aren’t paying close attention to what’s being said about you online, you can easily be blindsided by a bad review that snowballs into a public relations nightmare.

Well, an ounce of prevention is worth a pound of cure. Using engage! for reputation management is an easy way to communicate with your customers and proactively work to ensure their satisfaction.

Protect yourself with

Real-time Social Feed MonitorEasily see both Twitter and Facebook feeds in one location.

Message InboxReceive and monitor private messages from Facebook.

Facebook Likes TrackerTrack Facebook likes and unlikes to see how well you are doing socially.

Measure Social Exposure GuageKnow the total reach of your tweets and posts.

Page Impression CounterCount page impressions by users, age and gender. Track viral, organic and paid sources.

Engage Customers on Social Media Platform of their ChoiceProactively work to ensure their satisfaction and avoid bad reviews.

90% of Customers Say Buying Decisions

are Influenced by Online Reviews.

-MarketingLand.com


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Content Management SystemManage your Social Media content from one convenient place.

Social Scheduling and Updating TimesaverSave time by scheduling your posts ahead of time.

Customer Demographics CollectorCapture demographics from user’s social media accounts upon login.

Monetization ToolRecoup costs with advertising and other avenues of monetization.

Targeted eShot Email Delivery ServiceUse captured email to send special offers based on user’s gender, age, number of visits, or birthday.

Easy Custom Splash Page DesignerYou control your splash (login) page. Easily customize your splash page with your own branding.

Customer Analytics and Reports ServiceEngage! includes a wide range of customer reports based on age, gender, location, and more.

Network Analytics and Reports ServiceEngage! includes a wide range of customer reports based on age, gender, location, and more.

Inexpensive and ValuableAvoid the high monthly fees of most online reputation management services.

92% of consumers have more confidence

in info found online than they do in

anything from a salesclerk.

- searchenginepeople.com

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So, how can I protect myself and my business?

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Protect your reputation and also have a powerful marketing tool

An Ounce of Prevention is Worth a Pound of Cure!

Using engage! for reputation management is an easy way to communicate with your customers, monitor your social media, and proactively work to ensure customer satisfaction.

• Understand your customers and their preferences

• Monitor and elevate your social media profile

• Reward customer loyalty

Having a great retail Wi-Fi network now goes beyond just making sure that adequate signals are available to shoppers, these networks can provide specialized targeting to support sales and store-customer relationships. The more that stores know about their shoppers habits, the better they can tailor their pricing and marketing to entice those shoppers to buy their store’s products. Improving the customer relationship can benefit both business and consumers – as many retail companies are quickly discovering.


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Use social media, e-marketing, and location analytics to gain a higher level of engagement

with your customers.

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Real-time Social Feeds MonitorEasily see both Twitter and Facebook feed in one location.

Message InboxMonitor private messages from Facebook.


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Customer Analytics and Reports ServiceTurn customer data into business insights.

With actionable data you can go to market!


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Insta

Social Media is today’s “Word of Mouth Advertising”!


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eShot sends a coupon or special offer directly to your

target demographic.

eMarketingUse captured demographics to target consumers

The eMarketing tools available within engage are a great way to promote your business. You can customize your splash (log in) page with your branding and advertising, redirect users to your website or other landing page after login, and send targeted advertising via email.

Our comprehensive analytic data package provides a wide range of information about your customers, allowing you to segment and target just the consumers you want to reach.

Social MediaRaise and monitor your social media profile with social Inbox, Feed and Updates.

The social media section provides a convenient place from which you can post directly to your Facebook and Twitter accounts, eliminating the need to endlessly bounce back and forth between multiple browser windows and accounts.

Updates - Save time by scheduling all your posts at once thereby freeing up your daily schedule.

Feeds - Track your social reputation by monitoring customer satisfaction and dissatisfaction.

Inboxes - Conveniently view all your facebook private messages.

The Login Process and Raising your Social Profile.

Users who log in using engage are asked to ‘Like’ your facebook page or ‘Follow’ you on Twitter, promoting your social media presence. This raised media presence gives you a wider network of friends and followers with which to engage. You will appear on more social feeds, creating the opportunity to further increase your presence and promote your business.

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You are passionate about customer satisfaction.

We are passionate about Wi-Fi.

Together, we are a perfect match.

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Interested in Learning More?Deep Blue Communications is committed to ensuring that its’ customers have the latest information to make accurate and knowledgeable decisions on the installation, usage and application of their Wi-Fi network. Incorporating the newest trends and technologies into an existing or new Wi-Fi network will be a key factor of success as Internet access and ease of use become increasingly important to consumers.

Contact us today for a FREE consultation on engage! and your Wi- Fi network

Deep Blue Communications7 Century Hill Drive • Latham, NY 12110

1-866-943-4333

[email protected]

info.deepbluecommunications.com/engage