your hospitals, your health, our priorityST05_Mar12

The WWL Way:Increasing staff engagement

and wellbeing at Wrightington, Wigan and Leigh NHS

Foundation trust

Nicole Ferguson Occupational Psychologist

Staff Engagement Lead

your hospitals, your health, our priority

Our Staff Engagement ImpactTrust Wide Team Level

Average improvement in overall engagement = 7% in six months

Largest improvement for a

team = 25%

your hospitals, your health, our priority

Our Approach9 WWL Enablers of

EngagementInfluence

Clarity

Work Relationships

Perceived Fairness

Recognition

Personal Development

Mindset

Resources

Trust

Staff Feel Engaged

Energy

Focus

Dedication

Staff Behave EngagedAdvocacy

Persistence

Discretionary Effort

Adaptability

Direct and Indirect Impacts on Patient

CareIn-role/extra-role

performance

Turnover

Departmental/Divisional performance

Safety

Staff health and well-being

Absenteeism

Patient Satisfaction

your hospitals, your health, our priority

What was our own data telling us about Health and Well-Being?Cost of Sickness•17,000 working days lost each year •£4.3 million in sick pay 2014•£1.2 million on NHSP cover

What’s causing sickness? •Strong significant negative correlation (-0.83) between energy levels and sickness over 12 months

your hospitals, your health, our priority

Our Focus on Well-Being• Resilience Training with at risk groups – e.g. A&E, Junior Doctors • 6-week Mindfulness programme for at risk staff (recent LT

sickness or recurrent episodes)Outcomes: • Positive feedback from resilience programmes• A&E consistently high performers (achievement of 4 hour target,

over 90% patient/public satisfaction)• 60% reduction in reported depression and 40% reduction in

reported distress following mindfulness. • In the previous 12 month period, sickness was at its peak at 4.7%

in January 2015, but since then has reduced by 0.5% to 4.2% in October 2015.