#engagevoices washington dc

7/29/2019 #EngageVoices Washington DC

1/24

#EngageVoices#EngageVoices

Tweet Category Report

By Tweet Category for iPad

Date: 03/19/2013

Analysis of the session '#EngageVoices' created with Tweet Category


2/24

Session #EngageVoices

Statistics

763 244282 269 66

130 1 15

7.032.725 ImpressionsPotential impact

3,1

999.901 UsersPotential reach 4.098

Categories

Category Total

tweets

% Original

Tweets

RT User

Links 276 36 130 146 164

Other 141 18 99 42 60

Replies 66 9 66 0 30

Judd Antin 34 4 19 15 25

Parallel Session 1 32 4 21 11 18

Open Data 29 4 23 6 12

Luis Ubinas 24 3 16 8 17

Participatory Panel 23 3 14 9 18

Rest of categories 138 18 93 45 100

Charts

num.

tweets

time

13

15 mar

2

16 mar

4

17 mar

741

18 mar

3

19 mar

num.

users

num.

followers

18

0-50

14

50-100

22

100-150

16

150-200

12

200-250

18

250-300

9

300-400

15

400-500

22

500-750

8

750-1000

26

1000-1500

45

1500-5000

9

5000-10000

10

>10000

num.

tweets

per user

num. users

1681

202

103

54

65

35>5

Most Active Users

freebalance

39tweets

1034followers

katzistan

38tweets

467followers

bgigler

37tweets

100followers

4digiphile

28tweets

181861followers

5FelipeEstefan

22tweets

1436followers

6carolinarossini

22tweets

1013followers

7DGateway

21tweets

9637followers



3/24

Links

Replies

Links

Replies

Links

Other

Links

Other

Links

Other

Charts

Category Total

tweets

% Original

Tweets

RT Users Impressions Potential Reach Tweets/

User

Followe

User

Links 276 36 130 146 164 3.019.368 905.615 1,7 5.522Other 141 18 99 42 60 487.654 309.343 2,3 5.155

Replies 66 9 66 0 30 1.326.316 218.189 2,2 7.272

Judd Antin 34 4 19 15 25 252.637 238.188 1,4 9.527

Parallel Session 1 32 4 21 11 18 161.683 83.625 1,8 4.645

Open Data 29 4 23 6 12 39.101 16.213 2,4 1.351

Luis Ubinas 24 3 16 8 17 213.779 210.263 1,4 12.368

Participatory Panel 23 3 14 9 18 17.305 14.349 1,3 797

Table Talks 20 3 6 14 13 58.766 21.406 1,5 1.646

Parallel Session 2 19 2 5 14 14 13.929 10.881 1,4 777

Pictures 17 2 15 2 10 922.766 193.474 1,7 19.347

Interactive Panel 16 2 13 3 15 15.775 14.741 1,1 982

Jay Naidoo 15 2 11 4 9 35.349 29.094 1,7 3.232

Sara Ruto 13 2 13 0 9 191.362 188.458 1,4 20.939

Jim Yong Kim 12 2 9 3 8 15.933 11.797 1,5 1.474Rob Markey 12 2 9 3 10 201.026 198.928 1,2 19.892

J. C. Kibala 6 1 6 0 5 12.093 11.626 1,2 2.325

Summary 4 1 3 1 3 38.161 22.563 1,3 7.521

Stuart Shulman 2 0 1 1 2 7.944 7.944 1,0 3.972

Alex Howard 1 0 1 0 1 1.311 1.311 1,0 1.311

Check-ins 1 0 1 0 1 467 467 1,0 467



4/24

244 12,2 3,1 28.823

freebalance

39tweets

katzistan

38tweets

bgigler

37tweets

tweets

tweets

WorldBank

295.512followers

digiphile

181.861followers

craignewmark

64.090followers

followers

followers

digiphile

5.092.108impressions

WorldBank

295.512impressions

DGateway

202.374impressions

impressions

impressions

freebalance

13num. categories

katzistan

11num. categories

carolinarossini

10num. categories

num. categories

num. categories

GovernmentDroid

11num. of RTs

AidData

10num. of RTs

DGateway

9num. of RTs

num. of RTs

num. of RTs

katzistan

36original tweets

bgigler

33original tweets

freebalance

30original tweets

original tweets

original tweets

4098

1

Very low

0 to 10

followers

17

Low

10 to 50

followers

52

Medium-low

50 to 200

followers

54

Medium

200 to 500

followers

30

Medium-high

500 to 1000

followers

71

High

1000 to 5000

followers

19

Very high

>5000

followers



5/24

Annexes


6/24Analysis of the session '#EngageVoices' created with Tweet Category

Category

Judd AntinTweets about Judd Antin

19 25 15 238.188 252.637 0,8tweets users retweets potential reach potential

impact

tweets / user

Most Active

Users

1.carolinarossini2.Katrinskaya

3.McDapper4.katzistan5.FrontlineSMS

Tweets from this category

@MariaBarrettMaria Barrett

RT @digiphile: The most requested feature at @facebook is a dislike

button-@juddantin #EngageVoices

@carolinarossiniCarolina Rossini

"I hate the idea work for free" by Judd Antin of Facebook

#engagevoices #wblive

@katzistanAri Katz

Judd Antin of @facebook debunking traditional motiviation factors for

participation: money, competition, gamification. #engagevoices

@KatrinskayaCall me Kati

Awesome demystification of buzz in user interaction, incentives, and

motivation by Judd Antin from Facebook #engagevoices

@McDapperSean McDonald

"People in context are different in ways that matter," @facebook's

@juddantin #engagevoices on the impt of positive feelings in

engagement.

@katzistanAri Katz

Motivation for pariticpation: not competition, but "Seeking and

demonstrating mastery", attention, achieving goals: @juddantin

#engagevoices


Judd says "feeling of self efficacy" is core for motivation. Badges just

work if based upon such motivations. #engagevoices #wblive


Interesting to contrast @juddantin's positively influenced platform

engagement and @macon44's civic customer service approach.#engagevoices


Judd ideas: 1) don't relay on instrumental reward #engagevoices

#wblive


Judd: 2) keep it simple! Let users work in messy ways, in simple ways.



Judd: 3) think about collectiveness #engagevoices #wblive

@digiphileAlex Howard

The most requested feature at @facebook is a dislike button-

@juddantin #EngageVoices

@FrontlineSMSFrontlineSMS \o/

"Don't reward individual outcomes, reward group outcomes. Not ten

comments. Ten comments that ten people like..." @juddantin

#engagevoices


Judd: 4) data is not enough. we need to watch but also listen


@jedmillerJed Miller

.@digiphile @juddantin Let's deprecate "gamification" in favor of

"rewardification" cc @seggerwoman @martintisne @hrgilman

#EngageVoices

@dankennedy_nuDan Kennedy

Like! RT @digiphile: The most requested feature at @facebook is a

dislike button-@juddantin #EngageVoices



@KatrinskayaCall me Kati

Facebook's @juddantin - truly brilliant understanding and relaying user

motivation. Critical insights for cit participation #engagevoices


Judd: 5) data does not communicate meaning. Use cycles of feedback

to improve. #engagevoices #wblive

@joannecaddyjoannecaddy

Advice from @juddantin of FB on online engagement: don't rely on

rewards, keep it simple, build incentives for group outcomes

#engagevoices

@transpartisanStephen Buckley

Because thin-skin not just a DC thing. RT @digiphile The most

requested feature at @facebook is a dislike button-@juddantin

#EngageVoices



Category

Parallel Session 1Tweets during the discussion: can technology be transformational?


impact

tweets / user

Most Active

Users

1.katzistan2.CDEgger

3. ricaji4.bgigler5.craignewmark


@AidDataAidData

RT @RRHunja: #citizenvoices Minister N'Kolde of DRC, listening

directly to citizens is smart politics #engagevoices

@lorosoriaFabian Soria

RT @RRHunja: #engagevoices #CitizensVoices event has began by

hearing and engaging participants

@davenportsteveSteve Davenport

RT @RRHunja: What can we learn from how the private sector

engages customers? #engagevoices

@CDEggerChristine Egger

Panel: Can Tech be Transformational? (Answer: Yes. Now let's talk

about how) #wblive #engagevoices


On stage, Micah Sifry, Craig Newmark, Luther Lowe, Ana Guerrini,

Robert Hunja #wblive #engagevoices


Craig Newmark:Customer service translates to "Listen. Act. Repeat

forever" #wblive #engagevoices

@jhecklingerJohn Hecklinger

Craig Newmark of Craigslist does an hour of customer service every

day. #engagevoices

@adarshdesaiAdarsh Desai

"I'm a nerd and a customer service rep forever!" says @craignewmark

Important to be grounded in reality. #engagevoices

@freebalanceFreeBalance

.@craignnewmark ' a nerd's gotta do what a nerd's gotta do'

#engagevoices

@DennisWhittleDennis Whittle

Wow: @jhecklinger: Craig Newmark of Craigslist does an hour of

customer service every day. #engagevoices


Micah: "Luther is Yelp's public policy director. Who knew they had

one?" #wblive #engagevoices

@healthpolicygrpTheHealthPolicyGroup

"Listen. Act. Repeat..." ~@craignewmark on helping people transform

their everyday lives from the grassroots up. #WBLive #EngageVoices

@katzistanAri Katz

Yelp rep: we're thinking about putting all the TSA checkpoints on Yelp

and seeing if that has any effect on their service. #engagevoices

@katzistanAri Katz

Yelp also wants to link restaurant health inspection data into reviews.

Now, on some rarely used gov site - must get to users. #engagevoices

@katzistanAri Katz

Rio 311 rep re-emphasizes message of the day: keep it simple. People

need a tangible difference to see value of engagement. #engagevoices

@bgiglerSoren Gigler

Robert Hunja talking about the lack of trust between citizens and

government and how mobiles can help to engage people in Gov

#EngageVoices



@eclubprojectBernie Smith

RT @GlobalGiving: Love it! RT @CDEgger: Craig Newmark: Cust

service translates to "Listen. Act. Repeat forever" #wblive

#engagevoices ht ...

@katzistanAri Katz

Great question from Micah: "How do you answer people who are going

to say, this is only going to make our jobs harder?" #engagevoices

@bgiglerSoren Gigler

Craig Newmark talks about unanticipated challenges of technology.

Talking to all stakeholders is essential #engagevoices

@katzistanAri Katz

Yelp rep: Some real costs from making health grade public - e.g.,

creates adversarial relations b/w inspector & restaurant.

#engagevoices


.@lutherlowe #transparency becoming the way of life, buckle in &

get used to looking at yourself in the mirror #engagevoices

@katzistanAri Katz

Ana Guerrini of Rio 311: It's not gov't role to create new platforms to

get citizen feedback. It's our job to listen to Yelp. #engagevoices

@ricajiErica Hagen

Should we simply listen to what ppl say on Yelp, Facebook &

Twitter stop building new "feedback" platforms? #engagevoices

@ricajiErica Hagen

Yelp as a company is looking at doing government feedback at least

locally. #engagevoices

@ricajiErica Hagen

Yelp itself is not so easy to manage. Quality control screening for fake

reviews, only 1% users actually post. #engagevoices

@ReddingFDotDSkip Murphy

RT @craignewmark: RT @CDEgger: Craig Newmark:Customer

service translates to "Listen. Act. Repeat forever" #wblive

#engagevoices



Category

Luis UbinasTweets about Luis Ubinas


impact

tweets / user

Most Active

Users

1.cmperatsakis2.ChangeAssembly

3.carolinarossini4.nextdrop5. rgmarkey


@ChangeAssemblyChange Assembly

RT @carolinarossini: Ubinas: engagment needs to be effective in 3

stages: process design, participation, & outcomes.

#engagevoices


Luis Ubinas, President Ford Foundation recommending citizen

engagement vs feedback #engagevoices

@davenportsteveSteve Davenport

Its not citizen feedback its citizen engagement says Luis Ubinas

@fordfoundation #engagevoices

@ChangeAssemblyChange Assembly

Luis Ubinas (Ford Foundation): citizen engagement needs to focus on

the lived experience of citizens not at the macro level. #engagevoices


President of Ford Found - Luis Ubinas - is focused on citizen feedback,

after the engagement has happend. #wblive #engagevoices

@cmperatsakisChristian Peratsakis

Luis Ubinas reminds us that part of citizen engagement rather than

feedback is there is no one single mechanism for engagement

#engagevoices


Luis Ubinas engagment needs to be effective in 3 stages: process

design, participation, and what was done with inputs. #engagevoices#wblive

@digiphileAlex Howard

Luis Ubinas: citizens want engagement in the beginning of service

design, feedback after launch, transparency in use of input.#engagevoices

@nmcchoiNancy McGuire Choi

Luis Ubinas: key to tell citizens how their input was used, whether it

changed outcomes #engagevoices @wayan_vota

@nextdropNextDrop

Critical message: "Citizens will find ways to engage- but are we

listening?" Luis Ubinas @FordFoundation #engagevoices

@jhecklingerJohn Hecklinger

Luis Ubinas of Ford Foundation says feedback tools need sufficient

localness and information to be useful. #engagevoices

@ricajiErica Hagen

Glad to hear two panelists, Luis Ubinas of Ford and Jay Naido mention

that tech is not what causes change, it's about people. #engagevoices


Ford Fnd's Luis Ubinas says we need a system in place that is flexible

enough to evolve #engagevoices

@nextdropNextDrop

Interesting idea: "standards for listening" Luis Ubinas

@FordFoundation at #engagevoices

@rgmarkeyRob Markey

Ubinas of the @FordFoundation is exceptionally thoughtful about how

to engage citizens #engagevoices


Ford Fnd's Luis Ubinas says that @WorldBank is uniquely positioned

to put processes in place to encourage & foster listening

#engagevoices



@LBRosaLinda Rosa

MT @nmcchoi: Luis Ubinas @FordFoundation: key to tell citizens how

their input was used, whether it changed outcomes #EngageVoices

#WBlive



Category

Participatory PanelTweets during the panel: Can Governments be responsive?


impact

tweets / user

Most Active

Users

1. freebalance2.AllVoicesCount

3.bgigler4. lorosoria5.AyLonge



RT @cdegger: Macon Phillips making some smart distinctions b/t

engaging & leading, acknowledging grey zones #wblive

#engagevoices

@BunmiBamiseluBunmi Bamiselu

RT @MRA_Nigeria: Follow the live event on Twitter with #wblive and

the ongoing conversation with #engagevoices

@katzistanAri Katz

Ana Guerrina of Rio 311: We have to be ready to be embarrassed be

ready to be responsive.

#engagevoices washington dc

Documents