engaging business communities in a multimedia world

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How the Liverpool Daily Post has attempted to grown online and print audiences through engagement and interaction

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Page 2: Engaging Business Communities in a multimedia world

How do you get your news? • 83.9% of all British adults (41m people) read a

regional newspaper • 28.1% of those do not read a national • The average Briton spends 27.8 minutes reading

their local paper

The regional press is a £4bn industry -advertising contributes 73% of all revenues.

Page 3: Engaging Business Communities in a multimedia world

Wrong. People are accessing their news differently...From

this:

To this:

And the biggest change of all is:

CHOICECHOICE

Page 4: Engaging Business Communities in a multimedia world

There are more news sources than ever–

Page 5: Engaging Business Communities in a multimedia world

• Reach people• Segment our audiences• Start conversations• Engage and interact audiences• Seek views, help, feedback, information• Open new channels of communication• Be more transparent • Accept accountability

We need to find more effective ways to:

Page 6: Engaging Business Communities in a multimedia world

segments its regional audience to

target the Business sector

• Focusing on a niche market of business professionals• Offering bespoke print and digital channels for that

market• Inviting feedback – and listening to it• Striving for convergence by working across platforms

with external partners

Page 7: Engaging Business Communities in a multimedia world

Our audience (2006 research)

• Wealthy, middle-aged, influential and intelligent

• Professional and Managerial - Service sector• Enjoy golf, eating out, • Typically respond to financial services, car

advertisements• Low-tech • Relatively small population group

Page 8: Engaging Business Communities in a multimedia world

Our audience (2007 research)

• Growth in 25-34-year-old readership• 25% are social grade AB• Loyal (60% read the LPD 4+ times a week)• 25% hold executive roles, mainly within the

Public Service or Financial Services sectors• 27% read the LDP before 9am; 34% between

noon and 3pm

Page 9: Engaging Business Communities in a multimedia world

What had changed?

• 6,000 free copies of the Daily Post being circulated in key city commuter areas

• Relaunched, stand-alone website www.liverpooldailypost.co.uk with daily business news bulletins

• Niche portals www.ldpbusiness.co.uk and www.ldplegal.co.uk

Page 10: Engaging Business Communities in a multimedia world

And in 2008...• 60% increased readership frequency since free copies made

available• Sponsored niche online & print platforms• Launch of:

LDP Business radio showLDP Business magazineLDP Business Club LDP MobileLDP Creative

• Blogs & podcasts• 3rd party daily Markets bulletins • Live-blogging major events • Sponsored business and legal awards

Page 12: Engaging Business Communities in a multimedia world

And in 2009...

• Website redesign• More niche online channels planned• Linking out and SEO to be implemented as

standard• Reporters to have greater control over

storytelling/presentation• Ning social networks under development• Landing pages project will see greater value

for online users• Introduction of new online commenting

system 

Page 13: Engaging Business Communities in a multimedia world

Discovering what our audience wants...

Online tools (e.g. Omniture, Google Keyword) can help us create effective, searchable digital content

• News video packages – short, rich information bursts • Timelines – encourage return visits for updates• Blogs – promote interaction • Image galleries – especially networking events!• Podcasts – a welcome diversion from the commute• Forums – provoke debate and lead to reverse publish

opportunities

Page 14: Engaging Business Communities in a multimedia world

Tailoring content packages • Dedicated print pages daily, weekly 16-page

supplement• Bi-monthly magazine focusing on industry

sectors, personalities, issues and events• Downloadable content – podcasts, radio show• Rss feeds, ftse ticker, e-newsletters • Liveblogs of interest-specific events eg.

financial crisis• Branded YouTube channel extends reach

Page 15: Engaging Business Communities in a multimedia world

Growing our audience

• Online professional networks e.g. LinkedIn extends our connections

• Facebook groups allow us to discover/join conversations...

• ... as do bloggers• Online tagging provides greater depth for

online readers• Geo-tagging gives area-specific stories

Page 16: Engaging Business Communities in a multimedia world

Growing our audience

• LDP Business writers encouraged to establish themselves as brands

• Innovative storytelling promoted and shared as best practice e.g. Crowdsourcing, online polls, marketing story ideas

• Transparency and accountability must be viewed as important as accuracy and reputation

Page 17: Engaging Business Communities in a multimedia world

Marketing ourselves - LDP Business Club

• 800 members since Feb 2008 launch - 96% from CEO/MD managerial tier

• Members-only website channel within ldpbusiness.co.uk

• Receive exclusive content daily – e-newsletters/business bulletins/offers

• Business breakfast meetings, hosted events and networking meets

• Emphasis is on exclusive status of club and networking opportunities

Page 18: Engaging Business Communities in a multimedia world

FINALLY...

Page 19: Engaging Business Communities in a multimedia world

Engaging the business community

• Remember: They are time-poor but technology-rich

• Deliver information in quick, easy to access/load packages

• Listen to feedback – business people know what they want

• Provide real-world interaction but make it easy for them build professional local networks online too