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Conversations that Empower People and Transform Performance
James AldertonBamboo Bridge Pty Ltd
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What I want from a leaderSomeone who can help me fulfil my
potentialSomeone that I can connect with
Someone who can help me improve my
thinking
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To improve a person’s performance, focus on the way they think
Our thoughts
Our feelings
Our behaviour & habits
Our performance
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When we try something new, we create a mental map of that idea in our conscious mind
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Ideas are like children, there are none so wonderful as your own
Let
If I were you, here’s what I would do…
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1. Let them do all the thinking2. Keep the conversation focused on solutions3. Stretch & challenge them4. Provide lots of positive feedback5. Have a clear process for your conversation
Conversations that empower people & transform performance
Source: Quiet Leadership, David Rock
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Let them do all the thinking
Help them to think better rather than think for them
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Keep the conversation focused on solutions
Problems are interesting to discuss but focusing on solutions is more useful
Source: Quiet Leadership, David Rock
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Stretch and challenge themA stretch can be challenging but it brings
growth, engagement & passion
Source: Quiet Leadership, David Rock
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Provide lots of positive feedback
Your belief in their potential will help to embed the new habits they’re developing
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Have a clear process for your conversation
Vision
Planning
Details
Problems
Drama
Confirm & agree what you’ll talk about and why, and where you’re trying to get to
Source: Quiet Leadership, David Rock
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Three Skills of Coaching
Listening
Questioning
Challenging
Knowing when to shut up!
Quality questions get quality answers
If they’re not being challenged, why bother?
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Conversations that empower people & transform performance
Source: Quiet Leadership, David Rock