engaging your employees - liz dwyer

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Liz Dwyer, Head of User Adoption Services, October 2016

Learning is engagement is success

Helping to put a man on the moon

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 3Public

Employee engagement is critical …

Engaged employees deliver value for your customers and create engaged customersEngaged customers drive your revenue and profitability


Engagement increases productivity

10% 50% 40%

dissatisfied satisfied engaged

+13% increase in productivity

40% 50% 10%

Source: SD Worx


Engagement drives innovation

engagedsatisfieddissatisfied

Traditional organisation

Innovative organisation 24%69%7%

47% 50% 3%


Then there’s….

• Choose the right people• Support their well-being – help them meet their current

requirements• Develop their strengths – prepare them for their next

challenge


Learning and engagement

• All kinds of training and development increase employee engagement

• Training and development activities should be aligned with the individual’s needs and personality

(University of Islamabad, 2013)

• Training and development give employees an opportunity for personal growth and help provide the company with a competitive advantage

• Using training methods that provide flexibility to manage personal learning while balancing other work and nonwork responsibilities, helps build employee commitment

(Raymond Noe, 2010)


Traditional training culture

Centralized Training OrganizationDe-Centralized Training Organization

EmployeesHR/TrainingEmployees

Employees

Employees


Employees

Employees

EmployeesHR/Training

Employees

Employees

Employees

EmployeesHR/Training

Employees

Employees

Employees


Culture of learning and sharing

Learning is integrated into your daily work life

User-centric

Doesn’t rely on top-down training


Employees

Employees


Continuous learning

Time- Active enablement- Learning is an event

Change Stabilisation Innovation- Improvement- Learning is part of the job

- User adoption- Learning is user-created

Short term benefits

Formal

Lower costs

Efficiencies

Improved processes Formal

Collaboration

Directed and delivered Self-directed

Building value

Driving Return on Investment

Enabling agility

Collaboration

Formal

Self-directed

User generated

Bus

ines

s ou

tcom

es a

chie

ved


The Learning Organization Innovation

Higher Level Support Central support function

Super users

User generated

contentSocial

learning Knowledge moderator

Formal learning

Content Repository

Enabled Business Users - First Level Support

Monitoring and A

nalytics


SuccessFactors Learning is … personal

• Peer-to-peer recommendations• Premium Content Management

Service• Open Content Network• SAP Jam Collaboration

• Learning communities• Ad hoc expert and expertise• Mentoring and coaching• Communities of practice


SuccessFactors Learning is … flexible and accessible

• eLearning• Assessments• Exams/Quizzes• Task-based OJT• SME• Classroom• Virtual ILT• Certifications• Mentoring• Collaboration

Key Takeaways• Employee engagement is a critical factor in achieving business

outcomes• A continuous learning culture builds engagement by supporting

your employee’s current and future skills requirements• SAP SuccessFactors enablement solutions are flexible, personal

and accessible to help build employee engagement

Liz DwyerHead of User Adoption ServicesSAP [email protected]

mailto:[email protected]

engaging your employees - liz dwyer

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