engaging your team in continuous improvement by mark graban
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Engaging Your Team in Continuous Improvement by Mark Graban @markgraban KaiNexus The Lean Startup Conference 2013 http://leanstartup.co/TRANSCRIPT
Engaging Your Team in Continuous Improvement
@MarkGraban • President, Constancy, Inc.
• Chief Improvement Officer, KaiNexus
• Faculty, Lean Enterprise Institute & ThedaCare Center for Healthcare Value
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February 2008 February 2009 November 2013
MRI Appointment Waiting Time (Weeks)
I looked at all this three years ago. I collected data. I was branded a ‘troublemaker.’
I was told to just do my job and to quit wasting my time on that analysis stuff.
I was ‘creating a negative work environment.’ It said that in my performance review.
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February 2008 February 2009 November 2013
MRI Appointment Waiting Time (Weeks)
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February 2008 September 2008
MRI Utilization Rate
Source: Ries (2012)
Plan
Do
Check
Act
Takes too much time to put together confirmation sheets for MD offices, using stamps & handwriting
Get custom letters printed to eliminate use of the rubber stamps
3/2/08 Aleida
Faster response, forms
will look more professional
Other schedulers
Referring MD offices
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After
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2007 2008 2009 2010 2011 2012
Kaizens Per Year
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February 2008 February 2009 November 2013
MRI Appointment Waiting Time (Weeks)
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2008 2013
MRIs per Year
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Contact Info • President, Constancy, Inc.
– www.constancy.us
• Chief Improvement Officer, KaiNexus – www.KaiNexus.com
• Founder, LeanBlog.org – [email protected]
• Twitter @MarkGraban