engineering procedures manual (quality assurance division) assurance - e1 - r0.pdf · engineering...

ENGINEERING & MAINTENANCE ENGINEERING PROCEDURES MANUAL

QUALITY ASSURANCE DIVISION

EPM TITLE Edition: 01 Revision: 00 Issue: May 2015 of 2

ENGINEERING PROCEDURES MANUAL

(QUALITY ASSURANCE DIVISION) EPM DISTRIBUTION CONTROL NO. _____________________

APPROVAL NO. _____________________

PIA ENGINEERING & MAINTENANCE JINNAH INTERNATIONAL AIRPORT KARACHI – 75200 PAKISTAN. Telephone: (92 21) 9904-45344 / 9904-43558 E-mail: [email protected] [email protected] quality [email protected]

EPM/EQA/QA/E1R0



EPM TITLE Edition: 01 Revision: 00 Issue: May 2015 of 2

INTENTIONALLY LEFT BLANK



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PART 1: PREAMBLE



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1-1 TABLE OF CONTENTS

Part 1 PREAMBLE ISSUE

1-1 Table of Contents Edition 1, Revision 0

1-2 Record of Revisions Edition 1, Revision 0

1-3 List of Effective Pages Edition 1, Revision 0

1-4 Introduction and Structure of Engineering Procedure Manual Edition 1, Revision 0

1-5 Organisational Commitment by the Chief Engineer Edition 1, Revision 0

Part 2 DIVISIONAL ORGANIZATION, FACILITIES AND WORKSCOPE ISSUE

2-1 Divisional Organization Chart Edition 1, Revision 0

2-2 Human Resource – Details of manpower at all level in the division Edition 1, Revision 0

2-3 Facilities and Work scope of Quality Assurance Division Edition 1, Revision 0

Part 3 FUNCTIONS, DUTIES AND RESPONSIBILITIES ISSUE

3-1 Chief Engineer (Quality Assurance) MOE 1.4.2.3

3-2 Dy. Chief Engineer (Quality Audit) Edition 1, Revision 0

3-3 Dy. Chief Engineer (Quality Maintenance) Edition 1, Revision 0

3-4 Dy. Chief Engineer (QA) Human Factor/SMS Edition 1, Revision 0

3-5 Dy. Chief Engineer QA (North/Lahore) Edition 1, Revision 0

3-6 Dy. Chief Engineer (Examination) Edition 1, Revision 0

3-7 TA to Chief Engineer Quality Assurance Edition 1, Revision 0

3-8 Aircraft Engineer (Quality Audit) Edition 1, Revision 0

3-9 Aircraft Engineer Quality Audit (Incharge Standards) Edition 1, Revision 0

3-10 Aircraft Engineer Quality Audit (Incharge Audit Plan) Edition 1, Revision 0

3-11 Aircraft Engineer Quality Audit (Incharge Airworthiness) Edition 1, Revision 0

3-12 Aircraft Engineer (QA) Examinations Edition 1, Revision 0

3-13 Aircraft Engineer Quality Maintenance Edition 1, Revision 0

3-14 Aircraft Engineer / QA Human Factor/SMS Edition 1, Revision 0

3-15 Aircraft Engineer (QA) North/Lahore Edition 1, Revision 0

3-16 Stores Quality Inspector Edition 1, Revision 0

3-17 Inspection Assistant (CE QA Secretariat) Edition 1, Revision 0

3-18 Approved Inspector (QA) Examinations Edition 1, Revision 0

3-19 Admin Officer (Examinations) Edition 1, Revision 0

3-20 Record Inspector / Technician (Quality Audit) Edition 1, Revision 0

3-21 Computer Operator / Office Assistant (Quality Audit) Edition 1, Revision 0

3-22 Office Assistant / Computer Operator Edition 1, Revision 0

3-23

Office Attendant QA Secretariat / Human Factor / Quality Audit/ Examinations Edition 1, Revision 0

Part 4 PROCESSES AND DOCUMENTS ISSUE

4-1 QUALITY AUDITS MOE 3.1, 3.2, 3.3

4-2 ISSUANCE OF CERTIFICATION AUTHORIZATION MOE 3.4




4-3 SUPPLIER EVALUATION AND SUBCONTRACT CONTROL PROCEDURE MOE 2.1

4-4 SCRAP REJECTION PROCESS MOE 2.19

4-5 QUALITY ADVISORY AND QUALITY ALERTS MOE 3.13

4-6 INCOMING STORES QUALITY INSPECTION MOE 2.2

4-7 SAFETY MANAGEMENT SYSTEM/ SAFETY AND MANAGEMENT SYSTEM MOE 6.8

4-8 HUMAN FACTOR TRAINING MOE 3.13

4-9 HUMAN FACTOR BULLETIN MOE 3.13

4-10 LIMITED AUTHORIZATIONS ASSESSMENT AND CONTROL PROCEDURE MOE 6.7

4-11 LIST OF CERTIFYING STAFF AND B1 AND B2 SUPPORT STAFF MOE 3.4

4-12 COMPANY CAPABILITY LIST (CCL) MOE 1.9

4-13 FORMS CONTROL/APPROVAL MOE 5.1

4-14 ISSUANCE OF CERTIFICATE OF MAINTENANCE REVIEW Edition 1, Revision 0

4-15 PROCEDURE FOR LOSS OF CERTIFYING STAFF AUTHORIZATION STAMP Edition 1, Revision 0

4-16 ORGANIZATIONAL PROCEDURE TRAINING FOR EXTERNAL MAINTENANCE ORGANIZATIONS

Edition 1, Revision 0

4-17 PROCEDURE FOR AIRCRAFT MAINTENANCE LICENSE RENEWAL / EXTENSION


4-18 NOMINATED PERSONNEL APPROVAL FROM PCAA Edition 1, Revision 0

4-19 EXPERIENCE OF CLASS I APPROVAL EXAMINATION Edition 1, Revision 0

4-20 AME / AEIA EXPERIENCE RECORD BOOK Edition 1, Revision 0

4-21 LATE SUBMISSION OF AME LICENSE FOR EXTENSION Edition 1, Revision 0

4-22 REGULATORY REQUIREMENTS FOR CERTIFICATION AUTHORIZATION Edition 1, Revision 0

4-23 DISTRIBUTION OF ENGINEERING PROCEDURE MANUAL Edition 1, Revision 0

4-24 INDUCTION OF SHOP APPROVAL IN GEM Edition 1, Revision 0

4-25 CONTROL OF OTHER ORGANIZATIONAL APPROVALS (OTHER THAN PCAA)


4-26 OVERHAUL SHOP COURSE APPROVAL Edition 1, Revision 0

4-27 TECHNICAL HANDLING AGENCY APPROVAL Edition 1, Revision 0

4-28 ORGANIZATIONAL PROCEDURES & HF/AL/OP REFRESHER TRAINING Edition 1, Revision 0

4-29 LINE STATION AUDITS Edition 1, Revision 0

4-30 PROCEDURE FOR TEMPORARY LIMITED AUTHORIZATION OF SHOP PERSONNEL


4-31 GROUND RUN UP AUTHORIZATION Edition 1, Revision 0

4-32 AMENDMENT PROCESS OF ENGINEERING PROCEDURE MANUAL Edition 1, Revision 0

4-33 EXAMINATION Edition 1, Revision 0

4-34 SPOT CHECKS AND RAMP INSPECTIONS Edition 1, Revision 0

Part 5 APPENDICES AND FORMS ISSUE

5-1 AUDIT PROCESS FLOW Edition 1, Revision 0

5-2 POST AUDIT ACTIVITY PROCESS FLOW Edition 1, Revision 0

5-3 CERTIFICATION AUTHORIZATION PROCESS FLOW Edition 1, Revision 0

5-4 QUALITY ASSURANCE (MAINT.) SPOT CHECK PERFORMA Edition 1, Revision 0

5-5 QUALITY ASSURANCE (MAINT) RAMP INSPECTION SHEET Edition 1, Revision 0

5-6 EXAMINATION SELF ASSESSMENT FORM Edition 1, Revision 0




5-7 MEDICAL CERTIFICATE Edition 1, Revision 0

5-8 UNUTILIZED ENGINEER QUALIFICATION RECORD FORM (DOSSIER) Edition 1, Revision 0

5-9 NCR STATUS OF AUDIT Edition 1, Revision 0

5-10 ASSESSMENT FORM REPORT & CHECK LIST Edition 1, Revision 0

5-12 AEIA CLASS-1 RE-ORAL EXAMINATION Edition 1, Revision 0

5-13 B-777 TRANSIT CHECK CERTIFICATION ORAL EXAMINATION Edition 1, Revision 0

5-14 ANSWER SHEET Edition 1, Revision 0

5-15 CORRECTIVE ACTION REQUEST Edition 1, Revision 0

ENGINEERING & MAINTENANCE ENGINEERING PROCEDURES MANUAL Q



1-2 RECORD OF REVISIONS

Manual holders shall update their copies upon receipt of revisions. Revised pages shall be inserted in the Manual and record revision table given below shall be completed. Removed pages must be discarded immediately to avoid any confusion.

Upon completion of this Record of Revisions, acknowledgement shall be sent through a signed copy of ‘Manual Status Letter’.

Edition/Revision No.

Issue Date Insertion

Revision No. Issue Date Insertion

Date By Date By

E1R0 May 2015

ENGINEERING & MAINTENANCE ENGINEERING PROCEDURES MANUAL Q







1-3 LIST OF EFFECTIVE PAGES

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1-4 ENGINEERING PROCEDURES MANUAL (DIVISIONAL)

1-4.1 INTRODUCTION Engineering Procedures Manual (Divisional) is developed on the recommendations of the Competent Authority to present, clear picture of facilities and divisional procedures, followed by all personnel during maintenance activities on aircraft / aircraft components. Compliance with these procedures shall demonstrate fulfilment of the applicable PCAA regulations, Maintenance Organisation Exposition Manual (MOE) and policies.

1-4.2 STRUCTURE Engineering Procedures Manual has been structured, for ease of use, as follows:

Part 1 Preamble

Part 2 Divisional Organization, Facilities and Work scope

Part 3 Functions, Duties and Responsibilities

Part 4 Processes and Documents

Part 5 Appendices and Forms

1-4.3 ENGINEERING PROCEDURES MANUAL DISTRIBUTION

External Distribution EPM shall distribute to following addresses in Hard Copy / Compact Disc Format:

Control No. Addressee

E01

Director Airworthiness, Compact Disc & Paper Format, Airworthiness Directorate, Pakistan Civil Aviation Authority, Jinnah International Airport, Karachi, Pakistan.

E02

E03

E04

CONTROLLER OF AIRWORTHINESS (SOUTH), Compact Disc, Pakistan Civil Aviation Authority, Jinnah International Airport, Karachi, Pakistan. CONTROLLER OF AIRWORTHINESS (NORTH), Compact Disc, Pakistan Civil Aviation Authority, Benazir Bhutto International Airport, Islamabad, Pakistan. CONTROLLER OF AIRWORTHINESS (LAHORE), Compact Disc, Pakistan Civil Aviation Authority, Allama Iqbal International Airport, Lahore, Pakistan.

Internal Distribution EPM shall be available on PIA intranet for reference, accessible through corporate e-mail and TMS accounts via following links. Corporate e-mail : PIA – Corporate manuals – Engineering – EPM TMS Accounts : Links – Corporate Manuals – Engineering – EPM Working copy shall be kept by DCE (QA) Audit in paper format. DCE (QA) Audit shall ensure that old pages are discarded and replaced by new ones as soon as new revision / edition is approved by Director (Safety & QA) and updated manual is uploaded on PIA intranet.



EPM Chapter 2 Edition: 01 Revision: 00 Issue: May 2015 Page 1 of 2

ENGINEERING PROCEDURES MANUAL QUALITY ASSURANCE DIVISION

PART 2: Divisional Organization, Facilities and Work Scope




2-1 Divisional Organisation Chart




2-2 Human Resource – Details of Manpower at All Levels in the Division

S. No. DESIGNATION MAN POWER STATUS

1. Chief Engineer 01

2. Deputy Chief Engineer

Karachi 05

Islamabad 01

Lahore 01

3. Aircraft Engineer

Karachi 25

Islamabad 05

Lahore 04

4. Trainee Engineer 02

5. Store Quality Inspector 04

6. Technician / Sr. Technician 05

7. Machine Operator 01

8. Admin Supervisor 01

9. HR Supervisor / Inspection Supervisor 02

10. Assistant Typist / Computer Operator / Inspection Assistant 01

11. Store Supervisor / Store Keeper 01

12. Office Attendant / Engg Helper 03

Total 62




2-3 Facilities and Work scope - Quality Assurance Division

The premises, facility and work scope is presented as follows:

SECTION

PREMISES FACILITY WORK SCOPE

Chief

Engineer QA

Secretariat

Area is provided with dust

& weather protection.

Adequate air conditioning

facility is provided.

Portable fire extinguishers

are placed with centrally

controlled fire alarm

system.

Work stations equipped

with computer and printer /

scanner.

Record Room

Photocopy Machine.

Implementation of an independent quality

assurance system for surveillance of all

organizational activities as per the PCAA

regulations.

Ensure effective functioning of QHSE Steering

and Working Committees.

Issuance of Certification Authorizations.

Approval of suppliers and subcontractors for

inclusion in Approved Vendors List (AVL).

Reporting of an un-airworthy condition to

PCCA.

Request for concession from PCAA in justified

cases, if deemed necessary.

Liaison with the regulatory authorities,

maintenance of organization approval and

airworthiness control.

Maintain, update and control list of Certifying

Staff.

Planning and scheduling of audits of Technical

Handling agencies, in liaison with PCAA.

Processing of Registration and De-registration

cases for PIA owned and leased Aircraft.

Review the CMR check sheets and Issuance

of CMR.

Scrap Rejection Approval

Quality Audit

Section








system.

Individual Cubical equipped

with computer and

Connected with centralized

printer / scanner.

Record Archiving.

Photocopy Machine.

Administer, control and establish the system

and entire programme for internal quality audit

of the company procedures, work areas of PIA

Engineering & Maintenance organization

activities in such a manner so as to ensure

continued compliance PCAA regulations.

Assessment of Certification authorization

process.

Preliminary screening of Vendors for

Approved Vendor

Development of annual audit plan covering all

line stations within boundaries of PCAA

North/South/Lahore and International Line

station, where Aircraft Engineers are posted.

Scrap Rejection Verification.




Approval / scrutiny of Company capability

List.

Organizational procedures and HF/AL/OP

training.

Preparation / revision / updating of CEM, MOE

and AMP.

Review and Approval of EPM.

Airworthiness Surveillance.

Facilitating the third party Audit teams and

preparation of the organization as pre Audit

activity for EASA, IOSA and PCAA audits.

Investigations

Line Station Audits

Quality Advisory/Alerts

QA

Maintenance

Section








system.



scanner.

Record Archiving

Planning and implementing spot check

activities in PIA Engineering & Maintenance.

Planning and implementing Quality Assurance

Ramp Inspections on PIA Fleet of aircraft

operating from Karachi.

Planning and implementing structures

sampling inspection on aircraft going through

major checks in Base Maintenance.

Follow up the PCAA ramp inspections carried

out at Karachi, Lahore& Islamabad.

Class II / Class III oral examination.

H F/SMS

Section








system.



scanner.

Record Archiving

Organizational Human Factors surveys.

Development of Human Factor training

courses

Publishing of Human Factor Bulletin.

Technical investigations from Human Factors

point of view.

Human Factor Training.

Responsible for effectively implementation of

Safety Management system in PIA E&M.

HSE Activities

SMS activities

QA

North/Lahore








Surveillance of maintenance activities carried

out in the jurisdiction of PCAA Controller North

and Lahore.

Planning and implementation spot check

activities

Planning and implementation Quality

Assurance Ramp Inspections on PIA Fleet of




system.



scanner.

Record Room

Standby Power

aircraft operating from Islamabad/Lahore.

Conduct Class II / Class III oral examination.

Verification of corrective actions of line

stations audits carried out by Quality Audit

section.

Examination

Section








system.



scanner.

Record Room

Photocopy Machine.

Organise, conduct and evaluate examinations

for Inspection Approval/Inspection

Authorisation /Proficiency Certificate

examinations concerning personnel of

Engineering & Maintenance Department who

meet the pre-requisites to sit in the

examinations.

Development of data bank of Question for

Class I, II and III Examination.

Preparation and issuance of result of Basic

and Type Examination.

Preparation and checking of inspection

Authorization for Class-I and Inspection Permit

for Class II, III.

Co-ordination with the DAW, CAW and GM

Licensing for the grant and extension of AME,

Inspection Authorization, PC and LWTR /

TRC.

Scrutinize and forward License examination

applications to PCAA






PART 3: FUNCTIONS, DUTIES AND RESPONSIBLITIES




3-2 DEPUTY CHIEF ENGINEER (QUALITY AUDIT)

A. Job Description & Responsibilities:

To ensure strict compliance to departmental/divisional operational safety and security

functions and also ensuring operation are provided with necessary resources.

Establish and control the assignments of the section in line with the organizational policies and requirements set forth by the Chief Engineer (Quality Assurance).

Prepare annual quality audit plan for all work areas, aircraft activities and technical stores at Karachi (Domestic line stations are to be audited once in every 24 months). Where required, arrange audit of subcontractor facilities for qualification / evaluation that are to be approved by the Chief Engineer (Quality Assurance).

Compose audit teams and nominate team leaders for internal audits (Procedure and Product).

Arrange surveillance / internal and special purpose audits, upon management’s requirement.

Implement and control the audit programs and ensures compliance with airworthiness requirements so that the company quality objectives are met. Ensure existence of a proper quality system through a series of audits by auditing the laid down procedures of management, maintenance and Quality Assurance. Ensure that relevant audit dates have been communicated to the Auditee section well in time.

Ensure that all activities between the auditor and auditee are well coordinated. Ensure coordination of activities amongst the auditors and provide guidance for audit activities in the right direction.

Ensure proper communication with all Auditees so that a complete understanding of audit process is achieved.

Assess and review findings raised by auditors and corrective actions taken by Auditees.

Conduct organizational procedures training for the maintenance and support personnel, particularly the Certifying Staff.

Brief the head of the department / section for any non-conformance which may substantiate enforcement action in accordance with the relevant sections of the Airworthiness regulations.

Take final decisions regarding the conduct of the audit, audit observations and generate audit reports emphasizing mainly on non-compliances.

Maintain an ongoing communication channel with the Chief Engineer (Quality Assurance) and the Accountable Manager. Communicate the Qualitative and




Quantitative analysis on non-compliances from internal audit through management reviews on half-yearly basis.

Arrange unscheduled / repeat audits and on site spot checks if any serious discrepancy affecting airworthiness requirement is brought to the notice.

Ensure follow up of all targeted items till corrective actions of all non-conformities is done and NCR is closed. Arrange cross-functional meetings with Auditee and other section for reaching desired corrective actions.

Maintain audit records for a minimum of two years period from the Audit closure date and keep track of findings till closure of the audit / post audit activity.

Carryout Root Cause analysis of recurring non-compliances and ensure participation of all effected sections for this process. Should have a thorough understanding of the organizational procedures and regulatory requirements issued from time to time by the Competent Authorities.

Suggest and ensure procedural changes with respect to engineering department in approved organizational Manual where required.

Supervise and finalize the preparation / revision / updating of CEM, MOE and AMP

Arrange organizational procedure training to personnel working in the organization at all levels.

Assist Chief Engineer (Quality Assurance) in the approval / scrutiny of Company capability List and preliminary screening of Vendors for Approved Vendor List.

Assist Chief Engineer (Quality Assurance) in facilitating the third party Audit teams and

preparation of the organization as pre Audit activity for EASA, IOSA and PCAA audits.

Assist Chief Engineer (Quality Assurance) for finalizing corrective action plan against non-compliances raised by Authority Auditors.

Arrange for and analyze the training and qualification requirements of the auditors / Lead Auditors on audit methodology and oversee their working in this concern.

Ensure systematic and regular recording of Man-hour consumption of the section including Man-hour planning including leave and training plans.

Prepare and update the Auditors Logbook for keeping track of conducted Audits along with the List of Auditors and individual Auditor Files.

Participate in Departmental Coordination meetings and provide suggestion to management on improving effectiveness of such meetings in light of Internal Audits and third party Authority Audits.




3-3 DEPUTY CHIEF ENGINEER (QUALITY MAINTENANCE)


To ensure strict compliance to departmental/divisional operational safety and security functions and also ensuring operation are provided with necessary resources.

Monitor Maintenance activities carried out in the premises of Line Maintenance, Base Maintenance and other overhaul sections of Engineering and Maintenance Department in Karachi.

Oversee compliance with airworthiness standards as laid down by PCAA and other regulatory Authorities with reference to their terms of Organization Approval.

Supervise the Quality Assurance (Maint) section in performing their activities on aircraft maintained by Engineering & Maintenance.

To plan and implement spot check activities in Line Maintenance, Base Maintenance and Cabin Maintenance including their related shops and tool stores. Also, to ensure that the findings are notified to the concerned sections through issuance of Corrective Action Request Forms and to verify corrections made by the concerned sections with respect to the findings made.

To plan and implement spot check activities in Overhaul shops, Hangar Equipment Maintenance and jetty area and to ensure Corrective Action Request forms are raised to identify shortcomings and to verify corrective actions taken by the concerned section.

To plan and implement Quality Assurance Ramp Inspections on PIA Fleet of aircraft operating from Karachi.

To Plan and implement structures sampling inspection on aircraft going through major checks in Base Maintenance.

To report to management on various issues that require corrections based on QA findings.

To plan and implement QA Spot Check System for entire production area of PIA Engineering & Maintenance and to maintain the records of such spot checks.

To keep close liaison with PCAA with reference to their special requirements to be implemented on the aircraft that require QA clearance prior to clearance from PCAA.

Responsible for all office administration, maintaining all records of CAR’s & CAA ramp inspection of Karachi, Lahore& Islamabad.

Follow up the CAA ramp inspections carried out at Karachi, Lahore& Islamabad and to liaise with maintenance (Karachi) and CAA on such matters.

Prepare the closures of CAA ramp inspection conducted at Karachi and to provide




response to Lahore and Islamabad QA regarding closures of CAA Ramp inspections done at those stations.

Coordinate with DCE (QA) Examination on matters pertaining to preparation of written

Class I, II and III examination papers.

Conduct Class II / Class III oral examination.

Ensure that all his human resource are fully trained and qualified as per requirements of the section.

Ensure preparation of man hour plan for QA (Maintenance) including the leave plan / roster and training requirements.

Carry out annual budgeting of the section and effectively utilize the same after its approval.

Ensure the availability of updated inventory and stationary records of the section at all times.

To ensure that records for all sectional activities are maintained and archived as per organizational policies.

To ensure that all other functions are carried out as assigned by CE (QA) on a time to time basis.

Undertake any necessary disciplinary action as per schedule of power against staff in the section in accordance with corporate administrative policy.




3-4 DEPUTY CHIEF ENGINEER (HUMAN FACTOR/SMS)


Ensure compliance of departmental/divisional Safety Management System, operational

safety and security functions and also ensuring operation are provided with necessary resources.

Ensure that departmental / divisional risk management process is proactive and

concurrent and that all safety concerns / issues are dealt with on priority basis.

Ensure compliance with all Safety standards and legal or regulatory requirements applicable to operational areas under QA jurisdiction at all time during the conduct of normal operations.

Ensure that organizational Human Factors surveys are carried out by him and personnel reporting to him / her on planned / organized basis to identify Human Factor Issues prevailing in the organization.

Keep liaison with all divisional heads to ensure that each area is being covered during

Human Factors surveys/audits and recurrent training sessions

Ensure development of Human Factor training courses, based on current industry practices and

Organizational survey results, including but not limited to recurrent / continuation training

sessions and Human Factor Bulletin, for personnel working in the organization Analyze and maintain record of all reported maintenance errors, and find out root causes and suggest recurrent trainings and remedial actions on their control and prevention.

Maintain records of all training sessions, including attendance, of Human Factor trainings

for the organization, including the Human Factor bulletin where issued. Analyze these records to identify the left over areas and personnel for futuristic planning of these sessions.

Identify and train the volunteers from various sections of the organization to be utilized as Human Factor trainers on planned basis.

To have good working knowledge of all Airworthiness requirements set forth by PCAA, EASA and FAA. Ensure that latest requirements on Human Factor Issues are comprehended by Quality System.

Personnel and are communicated to the Organizational Management within the specified period of compliance.




Suggest changes and improvements of Organizational procedures in relation with the identified Human Factor Issues and weak areas.

Ensure updates of Organizational Procedure Training curriculum in order to provide

coverage to current Human Factor Issues in the organization.

Participate in all type of Technical investigations from Human Factors point of view.

Conduct and Participate in Human Factors trainings whenever required as a specialist trainer.

Participate and ensure the effective functioning of SAG with respect to Safety issues and Risk mitigation procedures.

Participate in management reviews to present progress on the remedial actions against

significant SMS related findings/Reporting, maintaining effective feedback system on Safety matters and implementation of remedial actions by respective divisions.

Evaluate and approve plans, contents, pre-qualification rules and durations for any initial

and continuation training on Safety Management System/SAMS.

Devote time and effort to activities for continual improvements, in respect of Safety Assurance

Any other assignment as required by Chief Engineer Quality Assurance within the domain of Quality assurance responsibilities.




3-5 DEPUTY CHIEF ENGINEER (QA) NORTH/LAHORE


Ensure strict compliance to departmental operational safety and security functions and also ensure operation is provided with necessary resources.

Monitor maintenance activities carried out in the premises of Islamabad/Lahore Line Station and associated shops of Engineering & Maintenance Department.

Oversee compliance with airworthiness standards as laid down by PCAA and other regulatory Authorities with reference to their terms of Organizational Approval.

Coordinate with the Corporate Safety & Quality Assurance Department to ensure that hazardous conditions, which come to light, are corrected both for air safety and industrial safety.

Plan and implement Quality Assurance Ramp Inspections on PIA Fleet of aircraft operating from Islamabad/Lahore.

Follow up the PCAA ramp inspections carried out at Islamabad and to liaise with maintenance (Karachi) and PCAA on such matters.

Plan and implement QA Spot Check System for Islamabad and to maintain the records of such spot checks.

Facilitate PCAA for surveillance activities at all line stations within boundaries of PCAA (North/Lahore) .

Liaise with PCAA for all Quality Systems functions, licensing and approval requirements through Chief Engineer (Quality Assurance) Secretariat.

Conduct Class II / Class III oral examination when desired / scheduled by Chief Engineer (Quality Assurance).

Plan and manage all sectional activities of QA (Islamabad/Lahore) with respect to required / available resources and scope of activity being performed at Islamabad/Lahore Line Station.

Coordinate DCE Quality Audit for corrective action verification of all line stations audits.




3-6 DEPUTY CHIEF ENGINEER (EXAMINATION)


To ensure strict compliance to department/division operational safety and security functions and also ensuring operation are provided with necessary resources.

Organize and conduct written examination of Class-I, II, and III for maintenance and overhaul divisions.

Establish and control the assignments of the section in line with the organizational policies and requirements set forth by Chief Engineer Quality assurance through process under Examination Manual.

Develop question papers of written examinations through a permanent and progressive Examination Question Bank.

Ensure high standard of invigilation during written examinations.

Arrange evaluation and marking of written examination answer sheets for the Basic and type question papers.

Preparation and issue of result of Basic and Type Examination of Class-I, II, III of Overhaul shops and Class-I of Maintenance Division.

To act as Oral Board Secretary, for all class-I oral examinations.

To organize Class I, II, III oral examinations in close liaison with CE (QA) Secretariat, including intimation and scheduling of other board members.

Prepare, check inspection Authorization for Class-I and Inspection Permit for Class II, III before it is issued by CE (QA).

Co-ordinate with the DAW, CAW and GM Licensing for the grant and extension of AME, Inspection Authorization, PC and LWTR / TRC.

Scrutinize and forward License examination applications to PCAA.

Arrange, maintain and up keeping all examination records.

Continually update databank of basic and type questions in all categories.

Prepare annual budget, leave plan and training plan for the examination unit.

Co ordinate with the Training Center for timing of examination, seating arrangement, invigilation, question paper preparation and marking as and when required.

To participate in the spot checks and Audit activities of Quality Assurance division as and when required by the QA-Maintenance and Quality Audit Sections.




3-7 DCE Technical Assistant To CE (QA)


To ensure strict compliance to department/division operational safety and security functions and also ensuring operation are provided with necessary resources

Provides required technical assistance to the Quality Assurance Division as TA to CE(QA) in matters of liaison with the regulatory authorities, maintenance of organization approval and airworthiness control.

Plan, arrange and supervise all activities of personnel working in the CE (QA) Secretariat.

Provides technical assistance to CE (QA) in respect of all cases for investigation or action.

Maintain, update and control list of Certifying Staff, prepare Certification Authorization for each Certifying Staff and recommend to CE (QA) for approval.

Prepares and presents for approval, annual operating and fixed assets budgets and once

approved, monitor expenditure during the course of the year against the established budget for Quality Assurance Division.

Plan and schedule the audits of Technical Handling agencies, in liaison with PCAA, at all transit stations. This includes follow-up and closure of these audits and findings raised by PCAA.

Prepare the Man-Hour plan and training plan for the CE (QA) Secretariat and consolidated Man-hour Plan for the division on the basis of inputs from other Quality Assurance Sections, including onward submission to HR & Training division.

Ensures liaison between Airworthiness Management Division and PCAA for the renewal of Certificate of Airworthiness for each PIA owned / leased Aircraft.

Ensure processing of Registration and De-registration cases for PIA owned and leased Aircraft.

Liaison with MOC for issuance of Technical Handling Agency approval by PCAA.

Review the CMR check sheets prepared by the Technical Record Section of Airworthiness Management and recommend the issuance to CE (QA).

Prepare and forward the cases of Ground Run approvals to the CE (QA) office.

Ensure preparation of inventory records for CE (QA) Secretariat and his own office, including the consolidated records for the Quality Assurance division inventory.

Any other assignment as required by CE (QA) office.




3-8 AIRCRAFT ENGINEER (QUALITY AUDIT)


Perform procedure and product audits (scheduled / unscheduled) as per PIA Engineering & Maintenance annual audit plan, approved by Chief Engineer (QA) to ensure compliance with the regulatory requirements and procedures defined in Maintenance Organization Exposition (MOE) and other organizational procedures manuals.

Assist the Lead Auditor / Group Lead in checklist development, collecting objective evidences, assisting for review of corrective actions / closure of findings. While acting as Lead Auditor / Group Lead, ensure follow up for closure of any findings raised during a particular audit.

Review the Maintenance Organization Exposition (MOE) and other organizational procedures manuals in order to develop synthesizing skills and report to Incharge Standards for any observed ambiguity / inaccuracy in the document.

Perform Assist DCE (Quality Audit) in the process of vendor’s evaluation for Approved Vendor list of PIA Engineering & Maintenance.

Perform scrutiny of application forms of certifying staff for issuance / renewal / extension of Certification Authorization in accordance with relevant Organizational procedures and regulations.

Conduct initial and continuation training on organizational procedures, human factors and aviation legislation for maintenance / support staff, when nominated by Deputy Chief Engineer (QA) Audit.

Any other task within administrative / technical jurisdiction of position, assigned from an Incharge, nominated by Deputy Chief Engineer (QA) Audit.

Initiate any necessary disciplinary action as per schedule of power against sectional staff in accordance with the Corporate Administrative policies.




3-9 AIRCRAFT ENGINEER QA /INCHARGE STANDARDS


Continuously review and update organizational procedures to have maximum effectiveness of quality assurance concept throughout the Organization.

Review regulatory requirements, quality audit results and inputs from different areas of the Organization, to improve / enhance / revise current organizational procedures, recommending such amendments to Chief Engineer (QA) through Deputy Chief Engineer (QA) Audit.

Keep liaison with all divisions of PIA Engineering & Maintenance for development /

approval and control of divisional Engineering Procedures Manuals (EPMs).

Scrutinize and suggest changes in proposed forms submitted by relevant sections before approval by Chief Engineer (QA) and subsequent inclusion in the MOE.

Assist Deputy Chief Engineer (QA) Audit in conducting assessment interviews of Certifying

Staff at the time of issuance / renewal / extension in the scope of Certification Authorization.

Ensure availability of continuous track record for approved forms being utilized by PIA Engineering & Maintenance. Propose / suggest changes, whenever deemed necessary, to keep them aligned with regulatory requirements and procedures.


Review for updates of regulatory requirements, issued by relevant Authorities and intimate Deputy Chief Engineer (Quality Audit) in a timely manner for further actions.

Develop and maintain updates of syllabi for initial / continuation trainings on organizational

procedures, human factors and aviation legislation.

Conduct scheduled / unscheduled audits in accordance with relevant organisational procedures and regulatory requirements. In the capacity of Lead Auditor / Group Lead, follow up for closure of any findings raised during a particular audit.

Any other task within administrative / technical jurisdiction of the position, assigned by

Deputy Chief Engineer (QA) Audit.





3-10 AIRCRAFT ENGINEER QA/INCHARGE (AUDIT PLAN)


Assist Deputy Chief Engineer (QA) in effective development of annual audit plan and audit programs for different audits, nominating Audit / Group Lead and other audit team-members. Monitor the accomplishment of audit plan and prepare amended / revised plan on half-yearly basis to accommodate any outstanding activity.

Update Master quality audit checklist and audit plan applicability matrices regularly, in order to align quality audits with current organizational structures. Coordinate and assist Audit / Group Leads in preparation of specific audit checklists for each particular audit.

Arrange in time notification for audit dates to the divisional head through initial intimation and detailed audit program upon confirmation from the Auditee division regarding availability of concerned sectional incharges.

Review individual audit files for findings and corrective actions for progressive completion and prompt respective Audit / Group Leads with reporting to Deputy Chief Engineer (QA) Audit in case of any ambiguity / discrepancy.

Assist Deputy Chief Engineer (QA) Audit in qualitative / quantitative analysis of quality

audit findings for management reviews.

Develop annual man-hour plan for the section, monthly man-hours consumption / performance review, training needs for sectional staff and accordingly sectional leave roster, in a manner to achieve optimum utilization of human resource.

Control Quality Auditors’ Logbooks, personal files and other audit related records.

Administer sectional inventories / resources for optimum utilization, ensuring availability of

stationary and other resources required for quality documentation process at all times.









3-11 AIRCRAFT ENGINEER/INCHARGE (AIRWORTHINES)


Manage external quality audit findings, raised during audits / spot checks of PIA Engineering & Maintenance including technical stockrooms. Coordinate with concerned area incharges regarding appropriate corrective actions against findings. Maintain accessible records for effective follow-up and in time feedback to the management.

Assist Deputy Chief Engineer (QA) Audit in providing surveillance over Continued Airworthiness Management Organization functions including, but not limited to, Airworthiness Directive / Service Bulletin evaluation, development engineering, technical services, modification planning, Aircraft Maintenance Program, reliability, etc.

Participate in Reliability Review Board (RRB) meetings and follow-up for any actions assigned to Engineering Quality Assurance, apprising Deputy Chief Engineer (QA) Audit. Verify the regularity for minutes of meetings and technical performance reports with respect to generation / issuance.

Assist Incharge Standards in development / update of organizational procedures and forms, relevant to Continued Airworthiness Management Organization functions in the Maintenance Organization Exposition (MOE) and any other organizational procedures manuals.

Assist Incharge Audit Planning in development of Master quality audit checklist for

Airworthiness Management division. Ensure that feedback from spot checks in different areas of Airworthiness Management division is also included in specific checklist.

Assist Deputy Chief Engineer (QA) Audit in conducting assessment interviews of Certifying

Staff at the time of issuance / renewal / extension in the scope of Certification Authorization.









3-12 AIRCRAFT ENGINEER (QA) EXAMINATIONS


Arrange applications received in the Examination Unit according to the examination sessions.

Scrutinize applications of LWTR, TRC and PC and submit to CAA (Pak.)

Scrutinize applications of AEIA, PC and approval permits.

Preparation and issue of initial and final acceptance list.

Assist DCE (QA) Exams in review of appeals against rejection.

Preparation of question papers and answer sheets.

Photocopying of question papers of approval and preparation of sets.

Prepare Master Keys, Seat Plan and attendance sheet.

Assist DCE (QA) Exams in organizing and conducting written examinations.

Preparation of result of written examinations.

Assist DCE (QA) Exams in review and finalize appeals of failed candidates

Arrange, maintain and up keep examination record.

Develop and update question bank of Maintenance and overhaul shop categories.

Assist DCE (QA) in preparing annual revenue and capital budget of the section.

Co ordinate with admin regarding the data of unutilized engineers.

To participate in the spot checks and Audit activities of Quality Assurance division as

and when required by the QA-Maintenance and Quality Audit Sections.

Ensure house keeping of examination unit




3-13 AIRCRAFT ENGINEER QUALITY MAINTENANCE


To carryout spot check activities in Line Maintenance, Base Maintenance and Cabin Maintenance including their related shops and tool stores. Also, to ensure that the findings are notified to the concerned sections and to verify corrections made by the concerned sections with respect to the findings made.

To carryout spot check activities in Overhaul shops, Hangar Equipment Maintenance and jetty area

and to ensure Corrective Action Request forms are raised to identify shortcomings and to verify corrective actions taken by the concerned section.

To perform Quality Assurance Ramp Inspections on PIA Fleet of aircraft operating from Karachi. To carryout structures sampling inspection on aircraft going through major checks in Base

Maintenance. To maintain all records of CARs & CAA ramp inspection done at Karachi, Lahore& Islamabad. To follow up on CAA ramp inspections carried out at Karachi, Lahore& Islamabad and to liaise with

maintenance (Karachi) on such matters. Prepare the closures of CAA ramp inspection conducted at Karachi and to provide response to

Lahore and Islamabad QA regarding closures of CAA Ramp inspections done at those stations. To ensure that records for all sectional activities are maintained and archived as per organizational

policies. To keep abreast with the knowledge of all latest information provided by various aircraft

manufacturers in the form of e-mails, telexes, service letters, service bulletins and airworthiness directives.

To ensure that all other functions are carried out as assigned by DCE (QA) Maintenance on a time to

time basis.




3-14 AIRCRAFT ENGINEER (HUMAN FACTOR/SMS)


To carryout and provide overview for effective implementation of the Human factors program for Engineering & Maintenance and its support functions/divisions.

Assist DCE HF & SMS for compliance of departmental/divisional Safety Management System and operational safety.

Assist DCE HF & SMS to ensure that departmental / divisional risk management process is proactive and concurrent and that all safety concerns / issues are dealt with on priority basis.

Assist DCE HF & SMS to ensure compliance with all Safety standards and legal or regulatory requirements applicable to operational areas under QA jurisdiction at all time during the conduct of normal operations.

Review and update organizational procedure to have maximum effectiveness of Quality Assurance functions throughout Engineering and Maintenance Department.

To have good working knowledge of Airworthiness regulations / requirements set forth by Regulatory Authorities.

Keep abreast of all company policies and organizational procedures. Continually strive to develop skill of synthesizing process for keeping Organization in compliance with Authority requirements.

Participate in all technical investigations with respect to Human Factors and SMS aspects and analyze root causes for remedial and proactive decisions.

Carry out Human Factors surveys to identify Human Factors issues in Engineering and Maintenance Department.

Participate in sectional meetings to analyze audit findings and Human Factors survey findings and assist DCE Human Factors in any need for generating root cause analysis for preventive or remedial action request.

Analyze Maintenance errors reported for root cause analysis and suggest recurrent training requirement.

Participate in and conduct Human Factors recurrent and class room trainings to create awareness of Human Factors issues and program implementation.




Participate in editing, publishing and distribution of Human Factors publications and supervise recurrent trainings based on Human Factors issues and articles of Bulletins, and recorded maintenance errors.

To participate in the Spot Check and Audit activities of Quality Assurance division, where required by the QA-Maintenance and Quality Audit Sections.

To coordinate and liaise with Technical Services sections of all divisions in order to participate in HF investigations and analysis of Maintenance errors.

Assist DCE HF & SMS for Evaluation and approval plans, contents, pre-qualification

rules and durations for any initial and continuation training on Safety Management System/SAMS.

Devote time and effort to activities for continual improvements, in respect of Safety Assurance.

Participate and ensure the effective functioning of SAG with respect to Safety issues and

Risk mitigation procedures.

To perform any other duty as deemed necessary by the Deputy Chief Engineer Human Factors from time to time, in limitation of divisional targets.




3-15 AIRCRAFT ENGINEER (QA) NORTH/LAHORE


To carryout spot check of maintenance activities at all domestic line stations excluding

Karachi in Line Maintenance. Base Maintenance and Cabin Maintenance including their related shops and tool stores. Also, ensure that the findings are notified to the concerned sections and to verify corrections made by the concerned sections with respect to the findings made.

To perform Quality Assurance Ramp Inspections on PIA Fleet of aircraft operating from Islamabad / Lahore.

To carryout structures sampling inspection on aircraft going through checks at

Islamabad/Lahore To maintain all records of CARs & PCAA ramp inspection done at all domestic Line

stations excluding Karachi.

To follow up on PCAA ramp inspections carried out at all domestic Line stations excluding Karachi and to liaise with maintenance (Karachi) on such matters.

Prepare the closures of PCAA ramp inspection conducted at Islamabad / Lahore. To ensure that records for all sectional activities are maintained and archived as per

organizational policies.

To keep abreast with the knowledge of all latest information provided by various aircraft manufacturers in the form of e-mails, telexes, service bulletins and airworthiness directives.

To ensure that all other functions are carried out as assigned by DCE (Quality North/Lahore) on a time to time basis.




3-16 STORES QUALITY INSPECTOR


Visual inspection of packaging, for possible damage occurred during transportation. In case of observed damaged, detailed inspection of aircraft component for investigation.

Conformance of aircraft component / material with accompanying documents and Purchase / Repair Order in terms of Nomenclature, Part Number, Serial Number, quantity, life status and maintenance performed.

Incoming inspection / checks for aircraft component / material according to Approved Vendor List (AVL).

For Life Limited Parts (LLP), back to birth-history is check and component is accepted only

when such record is among accompanying documents. Endorsement of delivery certificates / documents specified in relevant Purchase / Repair

Order.

Coordinate with Quality Assurance / Technical Services for determination of serviceability for suspected aircraft component / LRU. Issuance of certificate of inspection for incoming stores, fulfilling the inspection criteria.

Raise objection and prepare Discrepancy Report for rejected / suspected components and material.

Other assignment assigned by TA to CE (QA).




3-17 INSPECTION ASSISTANT (CE QA SECRETARIAT)


To carryout processing of Certification Authorization assessment form including printing and dispatch of Certification Authorization.

Ensure filing of Certifying Staff record and respective entries in certifying staff database in conjunction with Quality Audit records inspector.

Carryout filing process for Registration wise Aircraft Correspondence files and P. No.

wise correspondence Files.

AME / LWTR Licenses Renewal Covering letters management.

Maintain Certifying staff stamps Issue, dispatch, receipts records.

Typing letters/correspondence for Licenses Renewal Covering letters

Update & Maintain Ramp Inspection & spot check records.

PCAA Correspondence / General Correspondence filing.

General Office correspondence Entry, receipt dispatch record.

Telephone queries handling.

Typing letters etc / Forward e-mails / Printing of Daily Delay Status for CE (QA)

Photocopier / Vehicle Maintenance records for QA Secretariat.

ASF Passes, and ADP for CE (QA) Sect. and Examination Unit / ADP License.

Dispatch records of license to PCAA.

Out door work. Ticketing for QA and PCAA

Procurement processing of office stationary.

Other assignment as per requirement.




3-18 APPROVED INSPECTOR (QA) EXAMINATIONS


Preparation of oral schedule.

Typing, photocopies, display and dispatch oral schedule.

Preparation of oral files.

Make arrangements of oral board.

Prepare oral result. (Type, photocopies, dispatch)

Prepare Class-I, II, III Approval certificate and PC. (Type, photocopies, dispatch)

File oral schedule, result in concerned files, and also file Class-I, II, III application and certificate in concerned P-NO files.

Place copy of class-I certificate file in certifying staff record.

Issuance of Temporary approval certificate.

Provide Assistance for Scrutinize applications of Licenses and Approvals for both internal and external examinations.

Provide Assistance for Preparation and issue of initial and final acceptance list.

Assist Photocopying of question papers of Class-I approval and preparation of sets.

Provide Assistance to update question bank of Maintenance and overhaul shop

categories.

Update License results of all session (A/S & A/V)

Prepare approval allowance / Endorsement allowances letters.

Update scope of approval of all sessions (Maintenance & Shops).

Filing of class-I approval certificate in certifying staff record.

Up date all scope of NDT Authorization.

Dispatch and Maintain record of NDT Authorization.

Issue of Store inspectors Certificate




3-19 ADMIN OFFICER (EXAMINATIONS)


Receive letters / documents and applications for examination.

Enter all letters / documents and applications in relevant registers.

Initial scrutiny of applications for examinations and keep all applications at secure place till cut off date for submission of application.

Put up all received documents daily and applications for examination after cut off date to DCE (QA) Exam for required action.

Action all papers in accordance with advice of the DCE.

Enter outgoing papers in dispatch register for delivery.

Typing of office work.

Filling of papers.

Follow-up of under action papers.

Procurement of stationary items for office use.

Take care of maintenance aspect of office equipment/material etc.

Attend telephone call.

Attend and give information to candidates regarding examination.




3-20 RECORD INSPECTOR / TECHNICIAN (QUALITY AUDIT)

A. Job Description & Responsibilities: Maintain and update Quality Audit database.

Generate monthly Internal Quality Audits Report.

Update Auditor’s Logbook & other Audit records.

Prepare Monthly Performance Review / Man-Hour Consumption Report.

Assist in preparation of Annual Sectional Man Hour Plan.

Update database for Technical Notices / Advisory/Alerts. Prepare / circulate Minutes of Sectional / Assignment / Task Review Meetings. Assist in development of Annual Training Plan and Leave Plan.

Maintain and update Certifying Staff record / Engineers records database along with Assessment form entry.

Process and generate EASA certifying staff list and Certification Authorization.

Review & update List of Certifying Staff in accordance with Certifying Staff Database updates.

Assist in Issuance of Temporary Approval Certificate. Update Ground run up clearance record. Send intimation to concerned DCEs of renewed Certification Authorization and advance

information on upcoming License / Certification Authorization Expiry dates. Provide assistance for One Time Approvals and AVL Processes including printing of

finalized certificates and correspondence. Provide general assistance to A/Es working at Quality Audit section.




3-21 COMPUTER OPERATOR / OFFICE ASSISTANT (QUALITY AUDIT)


Maintain Attendance Register for section.

Check sectional E-mail on daily basis and forward the same to concerned personnel. Dispatch and receive mails and maintain Record. Put up all received mails daily to DCE (QA) for required action. Attend and arrange Telephone calls to and from section. Maintain record /schedule of commitments / meetings for sectional personnel. Record MOE / AMP and Human Factor recurrent trainings. Maintain list of all files / reference material for the section. Produce and print official letters, memos, minutes, reports, forms etc. Follow-up of circulated Advisories and QA Alerts within section. Maintain and forward record of all personnel of section for Renewal / issuance of Apron

Passes and PIA Cards. Maintain list of all Furniture / Fixture and stationary items of section.

Maintain sectional inventory record and performs inventory checks on quarterly basis.




3-22 OFFICE ASSISTANT / COMPUTER OPERATOR (HUMAN FACTOR)


Dispatch and receive mails and maintain Record. Receive and make Telephone calls to and from section. Maintain record /schedule of DCE (QA) commitments. Record Human Factor recurrent training. Maintain list of all files of section. Maintain list of all Furniture/Fixture available. Maintain/update stationary items with section.

Maintain record of all Auditors registration:/Take necessary action.

Apron renewal/issue PIA card renewal Any other office requirement as directed by DCE (QA) from time to time.

Put up all received mails daily for DCE (QA) Human Factors for required action.

Typing / Printing of different types of official letters, memos, minutes, reports, forms etc.

Action all papers in accordance with advice of the DCE (Human Factors)

Follow-up of under action papers.

Keeping records of all Personnel files / records.




3-23 OFFICE ATTENDANT QA SECRETARIAT / HUMAN FACTOR / QUALITY AUDIT/ EXAMINATIONS


Office opening and closing.

Arrange cleaning of office.

Delivery of letters and mail to concerned section.

Provide assistance during office work.

Assistance in record keeping

Other assignment as per requirement






PART 4: PROCESSES AND DOCUMENT





Part 4 PROCESSES AND DOCUMENTS ISSUE

4-1 QUALITY AUDITS MOE 3.1, 3.2, 3.3

4-2 ISSUANCE OF CERTIFICATION AUTHORIZATION MOE 3.4

4-3 SUPPLIER EVALUATION AND SUBCONTRACT CONTROL PROCEDURE MOE 2.1

4-4 SCRAP REJECTION PROCESS MOE 2.19

4-5 QUALITY ADVISORY AND QUALITY ALERTS MOE 3.13

4-6 INCOMING STORES QUALITY INSPECTION MOE 2.2

4-7 SAFETY MANAGEMENT SYSTEM/ SAFETY AND MANAGEMENT SYSTEM MOE 6.8

4-8 HUMAN FACTOR TRAINING MOE 3.13

4-9 HUMAN FACTOR BULLETIN MOE 3.13

4-10 CONCESSION ASSESSMENT AND CONTROL PROCEDURE MOE 6.7

4-11 LIST OF CERTIFYING STAFF AND B1 AND B2 SUPPORT STAFF MOE 3.4

4-12 COMPANY CAPABILITY LIST (CCL) MOE 1.9

4-13 FORMS CONTROL/APPROVAL MOE 5.1

4-14 ISSUANCE OF CERTIFICATE OF MAINTENANCE REVIEW Edition 1, Revision 0

4-15 PROCEDURE FOR LOSS OF CERTIFYING STAFF AUTHORIZATION STAMP Edition 1, Revision 0





4-18 NOMINATED PERSONNEL APPROVAL FROM PCAA Edition 1, Revision 0

4-19 EXPERIENCE OF CLASS I APPROVAL EXAMINATION Edition 1, Revision 0

4-20 AME / AEIA EXPERIENCE RECORD BOOK Edition 1, Revision 0

4-21 LATE SUBMISSION OF AME LICENSE FOR EXTENSION Edition 1, Revision 0

4-22 REGULATORY REQUIREMENTS FOR CERTIFICATION AUTHORIZATION Edition 1, Revision 0

4-23 DISTRIBUTION OF ENGINEERING PROCEDURE MANUAL Edition 1, Revision 0

4-24 INDUCTION OF SHOP APPROVAL IN GEM Edition 1, Revision 0



4-26 OVERHAUL SHOP COURSE APPROVAL Edition 1, Revision 0

4-27 TECHNICAL HANDLING AGENCY APPROVAL Edition 1, Revision 0

4-28 ORGANIZATIONAL PROCEDURES & HF/AL/OP REFRESHER TRAINING Edition 1, Revision 0

4-29 LINE STATION AUDITS Edition 1, Revision 0

4-30 PROCEDURE FOR TEMPORARY LIMITED AUTHORIZATION OF SHOP PERSONNEL


4-31 GROUND RUN UP AUTHORIZATION Edition 1, Revision 0

4-32 AMENDMENT PROCESS OF ENGINEERING PROCEDURE MANUAL Edition 1, Revision 0

4-33 EXAMINATION Edition 1, Revision 0

4-34 SPOT CHECKS AND RAMP INSPECTIONS Edition 1, Revision 0




4-14 ISSUANCE OF CERTIFICATE OF MAINTENANCE REVIEW

A. : PURPOSE

This procedure outlines the essential steps and requirements to be observed for the renewal of Certificates of Maintenance Review.

B. General

Certificate of Maintenance Review (C of MR) shall be issued for an aircraft after a major check or before Validation / Renewal of Certificate of Airworthiness and subsequently after every six months. The certificate is issued to certify that all maintenance specified in approved maintenance schedule, mandatory modifications and all other mandatory requirements have been appropriately carried out within specified time period and documented accordingly. The certificate shall be issued in duplicate, one copy shall be carried on board the aircraft and other is to be archived with maintenance records.

Certificate of Maintenance Review shall be issued along with ‘C of MR Status Report’ and ‘C of MR Renewal Record Sheet’ as sampled in ANO 92.0001 Appendix ‘J’.

Airworthiness Directorate, CAA (Pak), shall authorise to an appropriately qualified / experienced Aircraft Engineer holding full set ‘A’ & ‘C’ or full set ‘X’ & ‘R’ to issue C of MR. CAA (Pak) approved Chief Engineer / Deputy Chief Engineer shall only be considered as authorised persons for issuance of C of MR. Technical Assistant to Chief Engineer (Quality Assurance) shall maintain such list of authorisations.

C. PROCEDURE

1. DCE (TP&R) shall raise the application for renewal of C of MR.

2. Concerned sections of AWM shall verify the compliance of ADs, SBs CAR 94, ANOs

and Airworthiness Notices .

3. DCE TSE Aerospace shall review schedule maintenance. requirements on the A/C till

next review/assessment.

4. DCE (LM) Aerospace and Avionics shall review of Technical log for rectification &

deferred defect.

5. DCE (TSE) Aerospace shall verify that FDR readout/ data dump is carried our, if

required.

6. Compliance of ETOPS Configuration for Critical Airframe, Power plant and Avionics

modification shall be verified by DCE(AF), DCE(TSE)PPOH, DCE(AV)AWM

respectively.

7. Compliance of monitoring of engines and APU oil consumption and Reliability review

for any adverse trend shall be verified by DCE (TSE) AS LM and DCE(TSE)AV (LM).

8. TA/CE (QA) shall review concessions and outstanding defects detrimental to

Airworthiness.

9. DCE (TP&R) shall submit all applicable documents to TA / CE (QA) for issuance of C

of MR.

10. Chief Engineer (QA)/ Authorised Personnel shall review application along with status

report and issue Certificate of Maintenance Review.




4-15 PROCEDURE FOR LOSS OF CERTIFYING STAFF AUTHORIZATION STAMP

A. PURPOSE

Certifying staff shall be issued with authorisation stamp bearing the certification authorisation number. It is the prime responsibility of stamp holder to make all possible efforts for security against any loss or misuse of such stamp.

B. PROCEDURE

In case of loss of such authorization stamp, following process shall be followed to ensure organizational control over the certification authorization and release to service procedures:

1. All possible effort shall be made to search at probable locations by concerned certifying

staff. 2. If not succeeded, DCE (concerned) shall be informed for such loss. 3. A caution letter will be issued to certifying staff by DCE (concerned) with the instruction to

be more vigilant in future. 4. DCE (concerned) shall report Technical Assistant to Chief Engineer (Quality Assurance)

along with copy of caution letter and a request to reissue the authorization stamp. 5. Technical Assistant to Chief Engineer (Quality Assurance) shall re-issue the stamp and all

pertinent records shall be archived in certifying staff personnel file.





A. PURPOSE

In order to ensure that the External Maintenance Organizations / Technical Handling Agents for PIA aircraft are conversant with organizational policies of PIA Engineering & Maintenance and regulatory requirements of PCAA, related to services taken from them, these External Maintenance Organizations / Technical Handling Agents are required to be provided with current organizational procedures and relevant regulations.

B. PROCEDURE

Deputy Chief Engineer (Rotable Planning) shall ensure that each External Maintenance Organization / Technical Handling Agent for PIA aircraft is provided with latest procedure manuals (CEM / MOE / AMP). Records of dispatch and receipt of above training documentation for External Maintenance Organizations / Technical Handling Agents shall be maintained at Deputy Chief Engineer (Rotable Planning) office.

Dispatch of documentation may also be carried out using PIA Intranet facility, where required documents are made available on the Intranet. However, such transfers shall also be kept in records.

Furthermore specific training sessions shall be arranged, if substantial differences are identified between PIA Engineering & Maintenance processes and processes of External Maintenance Organizations / Technical Handling Agents during initial assessment or an audit / evaluation as per check list no. PIA/IQA-CL/01. Quality Auditor from Quality Assurance division having Valid Audit Authorization shall conduct such trainings to External Maintenance Organization / Technical Handling Agent.





A. : PURPOSE

To define PIA Engineering & Maintenance policies regarding guide lines to be followed for renewal/ extension of Aircraft Maintenance License.

B. PROCEDURE

All applications for renewal of Aircraft Maintenance License shall be submitted in person at

least three weeks before expiry and for extension within two weeks after result is

announced.

The applicant shall bring the photocopy of his application and get receipt of his original

book submission on it.

In case the applicant is unable to submit the license in person, he shall authorize any

other person who can then submit the license book along with authority letter from

applicant.

For engineering personnel performing duty at out stations, all applications should be sent

to DCE (Line Station) who shall then forward the license & application along with cover

letter from his office.

The CE (QA) secretariat shall then complete license dispatch & return back process and

update record in QA Data Base.

The applicant may then seek information about return of their license as per following time

frame:

1. AML License Renewal: One month after submission or two weeks after expiry.

2. AML License Extension: Six weeks after submission.

3. AML License First Issue: Two months after submission.




4-18 NOMINATED PERSONNEL APPROVAL FROM PCAA

A. : PURPOSE

To define PIA Engineering & Maintenance policies regarding guide lines to be followed for approval of Nominated personnel.

B. PROCEDURE

Chief Engineer (Quality Assurance) shall inform the competent authority of any such

changes.

For required change, an application (Form 4) shall be made through a letter requesting

change along with justification thirty days ahead of incorporation date.

Proposed amendment shall be submitted to competent authority along with covering

letter.

In case of accountable manager change, a new statement of Corporate Commitment shall

be signed by the successor for submission to the Competent Authority.

In general, changes shall not be effective before notification and receipt of approval from

the Competent Authority.

For any unforeseen change of nominated personnel, the Competent Authority shall be

notified within shortest possible time, but not later than 72 hours from the date of change

occurred.

Note: Chief Engineer (QA) shall be responsible to notify any such change to the

Competent Authority.




4-19 EXPERIENCE OF CLASS I APPROVAL EXAMINATION

A. : PURPOSE

To define PIA Engineering & Maintenance policies regarding experience requirement for Class 1 approval examination.

B. :GENERAL

A meeting was held between PIA Engineering and Airworthiness Directorate of PCAA on 18th July 2012. Delays in examination process particularly in oral schedule at PIA examination unit, due operational constraints, were discussed. Director Airworthiness agreed on review of experience requirement to provide relief for candidate suffering from above mentioned delays. The revised policy was also to bring PIA examination methodology in line with existing PCAA examination policy.

C. PROCEDURE

1. Current practical experience shall be counted from the date of last application for AEIA application, provided the candidate has passed the written examination against the last application.

2. Orals of candidate, for more than one qualification, shall not be scheduled in same oral session




4-20 AME / AEIA EXPERIENCE RECORD BOOK

A. : PURPOSE

To define PIA Engineering & Maintenance policies regarding guide lines to be followed for filling and archiving of AME/AEIA experience log book.

B. :GENERAL

Following are the guide lines to be followed for filling and archiving:

1. Page 1 of 5 shall be filled-in and kept as the Title Page. 2. Page 2 of 5 shall be updated on each change of position, location, and designation or

on obtaining additional qualification including participation in Seminars and Workshops.

3. Page 4 of 5 contains all necessary details on how to fill-in the performa and other relevant information.

4. Page 5 of 5 is an undertaking to be submitted by the applicant 5. Page 3 of 5 shall be filled in and signature obtained in column 14 from the respective

certifying Engineer. Certifying engineer may endorse remarks in column 15, if any. Sectional Head in column 16 shall be the sectional Incharge / DCE of certifying engineer. DCE TSE (Concerned) shall sign in column 18.

C. PROCEDURE

1. Legible Copies of experience record book may be used for recording / maintaining experience record.

2. Experience record, duly filled and signed by sectional head, shall be submitted to DCE (TSE) concerned.

3. DCE (TSE) concerned, before signing the same, may conduct interview or some other means to ensure that the candidate is fully aware of maintenance procedure being recorded in experience record book.

4. For candidates based at domestic line stations where TSE set up is not available, DCE (QA) or A/E (QA) at Islamabad or Lahore may sign the experience record book.

5. For candidates working in Technical Services Engineering, Development Engineering

and Maintenance program & Reliability, column 18 shall be signed by DCE (QA) / A/E

(QA).

6. It is the responsibility of concerned candidate to archive 3 years experience record.

Concerned candidate, upon query, shall present the same to the Competent Authority

/ Quality Auditor within 24 hours.




4-21 LATE SUBMISSION OF AME LICENSE FOR EXTENSION

A. : PURPOSE

To define PIA Engineering & Maintenance policies regarding submission of AMEL for extension purpose.

B. :GENERAL

CAA (Pakistan) has shown many times deep concern on late submission of licenses for extension in Airworthiness Directorate.

C. PROCEDURE

1. It is obligatory for each individual to submit his license for endorsement by PCAA, in QA secretariat on utmost priority but not later than 15 days after announcement of oral examination result.

2. In future, no AME license will be accepted for extension after allowed time unless time relaxation is

permitted by Chief Engineer (QA) in genuine cases.

3. Moreover, issuance of letter to PIA finance department, for the payment of endorsement allowance, will only be made after receiving AME license booklets for onwards submission.




4-22 REGULATORY REQUIREMENTS FOR CERTIFICATION AUTHORIZATION

A. : PURPOSE

As per ANO-145 requirements, all maintenance on PIA aircraft / aircraft components shall be certified by Aircraft Engineer holding an appropriate certification authorization for the particular type of aircraft / aircraft components. It is also a mandatory requirement of all civil aviation authorities to which PIA Engineering & maintenance subscribes.

B. PROCEDURE

In order to meet the regulatory requirement for control of Certification Authorization and implementation of release to service procedure effectively, following instructions shall be followed:

1. Aircraft Engineer, applying for Renewal / Extension in AME License and / or Application /

Extension in AEIA (Class-I) approval, shall submit a copy of his / her valid certification authorization along with application.

2. Any individual application from Aircraft Engineer shall only be entertained in CE (QA)

office or examination unit when supported with a copy of his / her valid certification authorization.

3. In case of Aircraft Engineer, not issued with certification authorization and assigned with

support responsibilities in the organization, shall submit a statement / comment from his respective Deputy Chief Engineer that he/she is not required to be issued with such authorization.

4. To stream line Authorization process, certifying/ support staff can utilize privileges as follows:

Base maintenance Certifying staff can perform function of base maintenance support staff as well as Line Maintenance certifying staff.

Base Maintenance support staff can perform duty as Line Maintenance Certifying staff and vice verse.




4-23 DISTRIBUTION OF ENGINEERING PROCEDURE MANUAL

A. : PURPOSE

To define PIA Engineering & Maintenance policies regarding distribution of Engineering Procedures Manual (EPM) after initial approval and after subsequent revision approval from Chief Engineer Quality Assurance.

B. :GENERAL

Engineering Procedures Manual (EPM) shall be developed by each division of PIA Engineering & Maintenance. Chief Engineer (concerned) shall ensure that contents are in conformance to the Pakistan Civil Aviation Authority (PCAA) requirements and must not be in contradiction with organization procedure detailed in CEM and MOE.

Each EPM and its revisions shall be distributed as per distribution list (Engineering Procedures Manual Part 1-4). Each EPM copy shall remain a controlled document

C. PROCEDURE

1. Chief Engineer (concerned) shall submit two copies of respective EPM and its subsequent revisions to Chief Engineer (Quality Assurance) for review/ approval of contents.

2. Upon approval of the manual or its subsequent amendment, Chief Engineer (Quality

Assurance) shall return one approved copy to Chief Engineer (concerned). This master copy shall remain in record of Deputy Chief Engineer (Quality Audit).

3. Chief Engineer (concerned) shall make one copy of approved EPM and send it to Manager

(Technical Publications). Chief Engineer (concerned) shall also provide soft copy of the same in single file PDF format to DCE (Quality Audit) for uploading on PIA intranet.

4. Manager (Technical Publications) shall archive one copy at Main Technical Library and

make further copies to be distributed in standard format set forth by the organization.




4-24 INDUCTION OF SHOP APPROVAL IN GEM

A. : PURPOSE

To define the procedure for induction of Shop/maintenance AEIA approvals in General Engineering Manual.

B. PROCEDURE

For induction of new AEIA for Overhaul shop personnel, following instructions shall be followed:

1. The case shall be initiated by DCE concerned with justifications mentioned regarding

requirement of such approval.

2. The case shall be sent to Chief Engineer Quality Assurance for approval after getting clearance from respective Chief Engineer.

3. After receipt of such case, Chief Engineer Quality Assurance will forward the same to DCE Quality Audit for review and recommendations.

4. DCE Quality Audit or his nominee shall review the case and submit his recommendations along with justifications for approval or otherwise.

5. Chief Engineer Quality Assurance shall approve the case based on recommendations of DCE Quality Audit and send a copy of approval to DCE (MP & R) for inclusion of the same in GEM.





A. : PURPOSE

To define the procedure for controlling of Maintenance Organization approvals granted by authorities other than PCAA.

B. PROCEDURE

For controlling any such approval, following instructions shall be followed:

1. For any technical assistance offered by PIA Engineering & Maintenance to any operator, concerned shop/section/station shall be approved by concerned regulatory authority.

2. Rotable Planning Section shall communicate with the operator and concerned authority.

3. The operator or authority, at its discretion will carry out audit of PIA Engineering & Maintenance. One quality auditor shall accompany each team as a guide to provide necessary assistance.

4. After grant of such approval, record of such approvals shall be retained by TA to Chief Engineer Quality Assurance.




4-26 OVERHAUL SHOP COURSE APPROVAL

A. : PURPOSE

To define the procedure for approval of shop courses (a pre-requisite for attaining class-1 approval).

B. PROCEDURE

In order to meet the regulatory requirement (AWN-25) for qualifications of shop certifying staff, following instructions shall be followed:

1. Shop course syllabus shall be developed by concerned shop and sent through respective

chief engineer to CE (QA) for approval.

2. Chief Engineer Quality Assurance will appoint a QA engineer for review of curriculum and recommendations.

3. Based on QA engineer’s recommendations, Chief Engineer Quality Assurance will give approval or may send it back for revision if QA engineer recommends otherwise.

4. The approved syllabus shall be sent to PTC for arrangement of classroom when and where respective training is required.

5. Appropriately qualified shop engineer shall conduct the respective shop course after completing PCAA approved Instructional Techniques course and attaining teaching approval from CE (QA).




4-27 TECHNICAL HANDLING AGENCY APPROVAL

A. : PURPOSE

To define the procedure for approval of technical handling agencies at stations where PIA engineers are not posted.

B. PROCEDURE

In order to meet the regulatory requirement (AWN-22) for technical handling agency approval, following instructions shall be followed:

1. At all foreign stations where PIA engineering & maintenance services are not present,

some technical handling agency, approved by concerned regulatory authority may be assigned the task of performing transit check and minor defect rectifications.

2. The process of communication with agency assigning of contract shall be carried out by MOC division.

3. As per AWN-22, PCAA conducts surveillance audits of the technical handling agencies every three years. One QA engineer shall accompany the PCAA auditor in all such surveillances.




4-28 ORGANIZATIONAL PROCEDURES & HF/AL/OP REFRESHER TRAINING

A. : PURPOSE

Organizational procedures and HF/AL/OP refresher training is Mandatory for validity of certification authorization of all certifying staff.

B. PROCEDURE

In order to meet the regulatory requirement for control of Certification Authorization and implementation of release to service procedure effectively, following instructions shall be followed:

1. All certifying staff shall go for Module-10, Module-9, and Organizational procedures

training for initial issue of Certification Authorization.

2. All certifying staff shall attend refresher on the above mentioned subject at least once every two (02) years time for renewal/extension/re-issue of Certification authorisation.

3. Quality Auditor having valid Audit authorisation shall conduct such training.

4. Training shall be assessed at the end of the class to ensure effective dissemination of information.




4-29 LINE STATION AUDITS

A. : PURPOSE

To define Procedure for conducting audits of Domestic/Foreign line stations.

B. PROCEDURE

In order to meet regulatory requirement for implementation of an effective quality audit and feedback system, following instructions shall be followed:

1. All domestic/foreign line stations, where PIA Aircraft Engineers are posted, shall be

audited as per annual audit plan, prepared by DCE (Quality Audit) and approved by Chief Engineer (Quality Assurance).

2. Every foreign line station shall be audited once in two years whereas domestic line

stations and mini bases (ISB & LHE) shall be audited every year.

3. After preparation of audit plan and approval granted by Chief Engineer Quality Assurance, DCE (Quality Audit) shall arrange line station audit.

4. Aircraft Engineer (Quality Audit) , having valid audit authorisation, shall raise Minute for

TA approval from management.

5. DCE Quality Audit shall nominate Quality Auditor(s) as per station requirements and scope of audit.

6. Quality Auditor (Lead) shall prepare check list according to scope of line station.

7. Quality Auditor (Lead) shall send findings to Auditee through email. Auditee shall suggest

corrective action within seven working days. In case reply is not receive from auditee after two reminder, Quality Auditor (Lead) shall raise level of findings to DCE Quality audit.

8. DCE(QA) Islamabad and Lahore shall be responsible for verification of corrective action

within Sixty (60) days from the audit date. Quality Auditor (Lead) shall formally inform DCE(QA) Islamabad and Lahore for verification date. For other line stations, verification audit may be carried out within sixty (60) days after acceptance of corrective actions. Where not possible, verification will be carried out in next audit.

9. DCE(QA) Islamabad and Lahore shall submit verification status for closure of findings.

10. Record of Line station audits shall be maintained at DCE Quality Audit office for the

period of three years after closure of all audit findings.




4-30 PROCEDURE FOR TEMPORARY / LIMITED AUTHORIZATION OF SHOP PERSONNEL

A. : PURPOSE

To define PIA Engineering & Maintenance policies regarding Temporary/Limited authorization of shop personnel.

B. :GENERAL

Aircraft components shall only be released by certifying staff holding valid appropriate certification authorization. In case of unavailability of such certifying staff, temporary / limited authorization will be sought from CE (QA). To stream line the procedure, following guidelines shall be followed:

C. :DEFINITIONS

Temporary Shop Approval / Authorization:

Temporary shop personnel approvals will be issued in categories not defined in GEM due to inclusion of new aircraft components and limited shop visit of such components. Normally such cases arise during induction period of aircraft in fleet.

Limited Shop Approvals / Authorization:

Limited shop approvals shall be issued in category, already defined in GEM, in following cases:

Unavailability of certifying staff holding appropriate shop approvals due to any genuine reason e.g. retirement / resignation / leave etc.

When GEM category defines “for PIA fleet only” and component is to be released for

customer aircraft, where CCL carries the component part number.

Personnel, having appropriate shop approval but are not utilized as aircraft engineer.

Approvals are also issued in case where PCAA allows limited approvals for

maintenance on customer aircraft components and scope of shop personnel approval

does not cover such components.

D. PROCEDURE:




DCE (Production) concerned and DCE (TSE) concerned shall jointly raise Minute through Chief Engineer (production) concerned. All required documents shall accompany such Minute.

Prior to raising the Minute, DCE (production) concerned and DCE (TSE) concerned

shall ensure availability of required tools, material and maintenance data.

Priority shall be given to senior certifying staff holding approval in similar category and / or on higher equipment and / or having type training on particular component.

Personnel, for whom such approval is required, must have valid certification

authorization for PK fleet.

In case of unutilized aircraft engineer, valid certification authorization is not required. However in such case, candidate must have valid HF/AL/OP Refresher course.

Quality Audit section shall review each case and forward the same to Chief Engineer

(Quality Assurance) with comments.

Chief Engineer (Quality Assurance), upon satisfactory assessment of personnel capability, shall issue such approvals. In case of unsatisfactory assessment, such approval shall not be issued.

Approvals shall be issued for a maximum period of 03 months. In case of valid reason

only, such approvals may be extended.

Note 1: DCE (Production) concerned shall make all efforts for inclusion of such shop approvals in GEM, if not available.

Note 2: In case approval is available in GEM, DCE (Production) concerned shall ensure that candidate, having required prerequisites, shall apply at earliest.

Note 3: DCE (Examination) may arrange special session for such approvals.




4-31 ENGINE GROUND RUN AUTHORIZATION

A. : PURPOSE

To define the procedure for issuance of Engine ground run authorization to personnel involve in Engine ground run.

B. PROCEDURE

In order to meet the regulatory requirement for issuance of Engine ground run authorization, following instructions shall be followed:

1. Deputy Chief Engineer Concerned shall raised application for issuance of Engine ground

run authorization on “GROUND RUN CHECK OUT REPORT” form.

2. Total Ten (10) ground runs are required out of which 50% may be performed on simulator.

3. Aircraft Engineer TSE shall perform assessment through oral. Oral questions shall cover all aspects of Engine ground run requirements and organizational procedures related to this specific procedure. Two TSE Engineers shall conduct oral and at least one should be qualified on same engine.

4. At least one ground run shall be conducted in the presence of Aircraft Engineer TSE. Record of this activity must be logged in experience log book and endorsed by Aircraft Engineer TSE.

5. Upon successful assessment, “GROUND RUN CHECK OUT REPORT” form shall be forwarded to Chief Engineer (Quality Assurance)secretariat for issuance of Engine ground run authorization.

6. TA to Chief Engineer (Quality Assurance) shall scrutinize “GROUND RUN CHECK OUT REPORT” form and forward to Chief Engineer (Quality Assurance)for issuance of Engine ground run authorization.

7. Engine ground run authorization shall be endorsed in Certification Authorization and renewed Certification Authorization shall be issued if Certification Authorization is already issued.

8. A copy of certificate shall be recorded in individual staff file by Technical Assistant to Chief

Engineer (Quality Assurance).




4-32 AMENDMENT PROCESS OF ENGINEERING PROCEDURE MANUAL (EPM)

A. : PURPOSE

To define PIA Engineering & Maintenance policies regarding amendment process of Engineering Procedures Manual (EPM) after initial.

B. :GENERAL

Engineering Procedures Manual (EPM) shall be developed by each division of PIA Engineering & Maintenance. Chief Engineer (concerned) shall ensure that contents are in conformance to the Pakistan Civil Aviation Authority (PCAA) requirements and must not be in contradiction with organization procedure detailed in CEM and MOE. EPM and its revisions shall be approved by CE Quality Assurance

C. PROCEDURE

1. Chief Engineer (concerned) shall submit two copies of only revised pages of EPM to Chief Engineer (Quality Assurance) with covering letter, for review/ approval of contents.

2. Aircraft Engineer QA shall review proposed amendments in the light of applicable PCAA

regulation and organizational procedures. In case , changes are required after review, the case shall be returned to Chief Engineer concerned for amendments accordingly.

3. Chief Engineer (concerned) shall submit final draft copy along with soft copy in PDF format to Chief Engineer (Quality Assurance).

4. Upon satisfactory review and incorporation of all required changes, Aircraft Engineer QA

shall forward proposed EPM to Chief Engineer Quality Assurance for approval.

5. Chief Engineer (Quality Assurance) shall approve EPM and allot new EPM approval number.

6. Applicable portions of Part 1 (title page, Preamble, Table of Contents, LEP, Record of revision) of EPM shall be revised every time in case of changes in other parts of EPM.

7. In case of change of post holder (Chief Engineer or Director Engineering) , a revised page 1-5 (Organizational commitment by divisional head) shall be required to submit for inclusion in EPM.




4-33 EXAMINATION

PURPOSE :

The purpose of this procedure is to provide set up, functions, requirements and procedures for issue and extension of AEIA/Inspection Permit (Class II/III) to the personnel working in Maintenance and Overhaul Divisions of the Engineering Department. These functions are performed under authorization granted by Pakistan Civil Aviation Authority. The Procedure contains the reference and requirements from the following regulatory documents and will be revised in accordance with the next revision of these documents:

1-PCAA ANO-66: Aircraft Maintenance Engineer License (AML)

2-PCAA AWNOT-25 , AWNOT-35 and Policy Letter No 63: Requirements for Issue/Extension/Renewal of shop approvals

4-33.1 REQUIREMENTS AND PROCEDURES FOR COMPANY APPROVAL EXAMS

Documents Required for AEIA OH Shop Approvals:

Forms/Documents Required

Overhaul Shop

Company Approvals (PCAA Notice 25)

Application Forms E&M/QC/EXAM/01/0103

OJT/Experience/Currency NA

Medical Fitness Certificate ENGG/EQA/MED/01

OJT Record OJT Letter (For QA and Planning)

4 Photographs (1”X1”) No

Copy of SSC Yes- For issue only

Copy of HSC (Pre Engg) Yes-For issue only

Copy of NIC Yes

Copy of PIA Card Yes

Copy of Basic course Cert. Yes

Copy of Type course Cert. Yes (Ref Point D2.4 of AWNOT-25)

Copyl Exp. Record Book No

Copy of Last AEIA Cert. Yes

4-33.2 REQUIREMENTS/RULES FOR ISSUE/EXTENSION OF AEIA OH SHOPS




REQUIREMENTS OVERHAUL SHOP COMPANY APPROVALS (AWN 25)

Age 21

Academic Qualification F.Sc (Pre Engg)

Maint. Experience (For Issue) 04 years (3 years for Graduate Engineers)

Maint. Experience (For Ext.) 01 years

Recent Practical Type Exp (For Issue) 01 years

Recent Practical Experience (For Ext.) 01 Year

Line /Base Maint OJT For AWM Ref Point D3.5 of AWNOT-25

Basic Course(s) Yes

Type Course(s) Yes (Ref Point D2.4 of AWNOT-25)

4-33.3 GENERAL RULES:

1. Academic Qualification for issue of OH shops Class I approvals will be H.S.C .Academic Qualification for issue of NDT and Dev Engg class I approvals will be Bachelor of Science and Bachelor of Engineering respectively.

2. Recent Practical Type Experience (RPTE) is counted from the date of last application.

3. Basic/Type course should be from PTC or Manufacturer / Vendor or any other training institute approved by PCAA as applicable. 4. Basic/Type courses will remain valid for 10 years. Validity of Refresher course is one year.

5. In the absence of any approved basic or type course, Training trough Mentor /Mentee process shall be followed. Experience shall be duly certified and approved by CE(concerned).

6. Till the development and approval of shop type courses, the relevant part of approved Maintenance course will be acceptable and PIA Training centre will be authorized to issue the certificate of the relevant Phase or ATA.

7. Basic and type written exams for different sections can be conducted jointly or separately as convenient

8. Basic and Type written exams may be held at the following locations:

PIA Training Centre (PTC) Islamabad/Lahore/Peshawar –For More than 5 candidates Any other location-as approved by Director Airworthiness PCAA

9. Format of the Basic and Type Question Paper for Basic and Type paper will be as follows:

ITEM AEIA OVERHAUL SHOPS EXAMS-TYPE BASIC FOR ALL SHOPS TYPE FOR ALL SHOPS

Total Marks 100 100

No of MCQ’s of 1 mark each 100 100

Time 3 Hours 3 Hours

Pass Percentage 70 70

10. Candidates working in OH shops and holding LWTR in the relevant categories are exempted

(subject to approval from CE QA), from basic written exam of OH Shops and will appear directly in Type written exam after meeting experience requirement.




11. The question paper shall be as per Syllabus specified Appendix-D1 of AWNOT-35 or Approved

Basic Courses of relevant categories

12. All the questions shall be multiple-choice type with three options only.

13. Following will be applicable to Answer Sheets: a. All answer sheets for the examination shall be stamped and signed by the engineers working in

the examination unit .Candidates shall use ball point(Blue/Black) for answering the paper.

b. The candidate shall mark “X” in the box of answer sheet. If he wishes to revise his answer, he

shall encircle the “X” and mark new “X” at desired option. Such changes shall be endorsed by

Examiner.

c. Each candidate shall write his Name, P-Number, Roll No, Category along with his signature at

the allocated space in the answer sheet. Any extra sheet for rough work or for answering the

descriptive question shall be attached, signed and stamped by the Engineer of examination unit

d. Any objection/observation regarding a question or the answer or the whole paper should be

recorded in writing by the examinee on the reverse side of the Answer sheet and should be

signed accordingly.

e. If an examinee has not attempted a question in the MCQ Answer sheet, the Examiner shall

close the same row of answer by drawing a line with Red colour ball point and sign.

f. If an examinee changes his answer sheet, the old one should be cancelled and signed by the

invigilator and returned along with revised answer sheet.

4-33.4 WAIVERS

1. Waiver against any of the requirements given in AWNOT 25 shall be considered only under the

extreme operational requirement duly justified by the concerned divisional head and shall be put

up in the form of a Minute raised by the DCE concerned and shall submitted to CE(QA) for grant

of waiver through the Chief Engineer of the Division.

2. CE(QA) shall review the case and if satisfied may grant the waiver accordingly.

4-33.5 APPLICATION PROCEDURE

1. Applicant shall fill all applicable columns of application (E&M/ QS/EXAM/01/0103).

2. all the relevant documents specified in application must be attached with application..

3. Before signing the application form , DCE concerned ensure and confirm that all items of the

application form have been filled and that candidate works under him.

4. Applicant shall submit original application with attested copies of all relevant.

5. Application must be submitted in person for all candidates stationed at Karachi on or before the cut

off date as specified in the schedule of examination.




6. Candidates from outstation can submit their application in person or through company mail or through

DCE Line Station.

4-33.6 AVIONICS AND AEROSPACE O/H SHOPS EXAMINATION SESSIONS

4-33.7 SCRUTINY OF APPLICATIONS

Aircraft Engineer(QA) Examination shall verify following:

1. Examination section shall receive applications on prescribed form before the cut off dates specified in

4-36-6.

2. Check that the applicant meets the requirements as per scope, QA Advisory, AWNOT-35 and QA EPM.

3. Check that all the columns of the Application Form are filled properly and signed by the candidate and

is certified and stamped by the DCE concerned and Chief Engineer.

4. Check that Date of last Qualification Obtained is clearly written in the space provided in the Application

Form where applicable.

5. Check that applicable academic, basic, type course and OJT certificates are attached and valid.

6. Check that DCE Production and TSE concerned shop certify copy of the work schedule.

7. Check that undertaking given at the end of work schedule is signed by the candidate

8. Applications for Overhaul shops complying with above requirements are signed as “Accepted” and

others are “Rejected” and objections are noted accordingly.

9. Prepare and issue Acceptance/Rejection list (Application Status) to all concerned and advise target

date for appeals against rejection.

10. A registration No (Roll No) shall be allotted to each application in the right top corner.

11. Applications are kept at the designated secure location

12. After decision of appeals, final Acceptance List will be issued and Date, Time and venue of

examination will be specified.

13. Venue of Examination shall be decided according to number of candidates appearing in the

examination which may be Engineering Examination Unit or PTC Examination Unit

4-33.8 PREPARATION TO CONDUCT EXAMINATION:

Aircraft Engineer (QA)Examination shall:

1. Prepare Question Papers and their Master Keys.

2. Prepare number of sets of Question papers.

S/N Trade Session Cut off Date

1 Avionics May 28 Feb

OCT 31 July

2 Aerospace Feb 30 Nov

July 30 April




3. Prepare seat plans, Attendance Sheet.

4. Arrange sets of question papers according to seat plan.

5. Arrange number of invigilators-one for 30 candidates.

4-33.9 CONDUCTION OF EXAMINATION

1. Display seat plan at least 15 minutes before starting of Exam out side the hall.

2. Check that candidates are seated as per seat plan.

3. Verify identity of candidate (PIA ID card, NIC Card, ASF Apron Pass may be used to check

identification of candidate)

4. Distribute Question papers and answer sheet as per seat plan.

5. Give general instruction regarding examination e.g. Time, Marking correct answer, Correction and

procedure to make notes if so required.

6. Mark the attendance after 15 minutes of starting the paper.

7. Collection of the paper at the end of time.

8. Marking of answer sheets be carried out in the Examination Unit under extreme secrecy and outside

interruption.

9. Segregate answer sheets according to categories.

10. Before marking, review all the answer sheets for the notes written by candidates and make correction in

the master key where applicable. Corrections must be indicated on the Master key of affected Question

paper

11. Result will be in the order of Shop/category/merit. Any condition to be imposed on the failed candidate

must be specified in the Remarks column of the Result.

12. The Result shall be prepared by AE(QA)Exams and Checked by DCE(QA)Exams.

13. Result shall be Issued and circulated under a covering letter to all concerned and CAA.

14. Applications of failed/absent candidates shall be retained in the examination unit for a period of next

two sessions and thereafter they will be sent to TA/CE(QA) for record in their personal files.

15. Candidate who passes basic and Type written examination will have to appear in Oral examination

16. Applications of successful candidates shall be submitted to TA/CE(QA) in the order specified above for

oral examination.

4-33.10 TYPE WRITTEN QUESTION PAPER FOR OVERHAUL SHOPS:

1. DCE (TSE) concerned of shops are requested to prepare type written paper as per scope of category

2. DCE TSE concerned shall hand over question paper along with key to DCE (QA) and reference

material of descriptive questions.

3. DCE (QA) Exam shall review the paper and make changes, ifs required.

4. Aircraft Engineer (QA) exam shall set the final paper for each category and specify allocated time for

each paper.

4-33.11 PASSING MARKS OF BASIC /TYPE EXAMINATION AND CONDITIONS




4-33.11.1 BASIC EXAM

PERCENTAGE OF

MARKS

RESULT REMARKS

70% and above. Pass Nil

55% to 69% Fail May re-apply in next session, subject to compliance

with other applicable requirements.

45% to 54% Fail May re-apply, after attending Basic refresher

course, subject to compliance with other applicable

requirements

Fail Below 45% fail May re-apply, after successful completion of

complete Basic course, subject to compliance with

other applicable requirements.

4-33.11.2 TYPE EXAM

PERCENTAGE OF

MARKS

RESULT REMARKS

70% and above. Pass Nil

55% to 69% Fail May re-apply, in next session subject to compliance

with other applicable requirements

45% to 54% Fail May re-apply, after gaining 6 months practical

experience & attending type refresher course,

subject to compliance with other applicable

requirements.

Fail Below 45% Fail May re-apply, after gaining 6 months practical

experience and successful completion of complete

type course, subject to compliance with other

applicable requirements..

4-33.12 COMPOSITION OF ORAL BOARD

4-33.12.1 For initial Oral

1. Chief Engineer (Quality Assurance) (Chairman)

2. Chief Engineer (concerned)

3. DCE (QA) Examination

4. DCE (Production) concerned

5. DCE TSE (concerned)

6. Any other member as required by Chief Engineer (Quality Assurance)

(Note: Director Engineering & Maintenance may also conduct the oral as chairman where desired)

4-33.12.2 For Oral Examination (Extension in AEIA)

1. Chief Engineer Quality Assurance (Chairman)

2. Chief Engineer (concerned)

3. DCE (QA) Examination

4. DCE (Production) concerned




5. DCE TSE (concerned)

6. Any other member as required by Chief Engineer (Quality Assurance)

4-33.13 PROCEDURE FOR ORAL EXAMS

1. Oral schedule shall be prepared and circulated to all concerned at least 5 working days before start of

orals. Schedule of oral exams will be based on:

Operational Requirement as requested by concerned Chief Engineer to CE(QA)

Orals of all candidates of same category shall be held in continuation and in accordance with the

merit specified above.

2. Candidate who passes type written examination shall have to appear in oral examination within the

time period specified in the relevant document such as AWNOT 25 for shops and QA advisory for

AEIA.

3. Oral examination shall be conducted by the oral Board.

4. For initial issue of approval, the candidate will be first examined in Air legislation and then in basic

engineering concepts and if found satisfactory, oral exam shall continue to cover type related subjects

as specified in Annexe B of Policy letter 63

5. If the oral board is satisfied that performance of the candidate is satisfactory in Air Legislation and basic

engineering concepts then oral exam for type will be conducted, .Otherwise oral exam will be

abandoned and the candidate will be declared as “Fail”

6. For extension, the candidate shall be examined for the latest changes in Air legislation, Company

procedures, current problems, repeated defects, incidents and accidents, Technical Notices, Advisory

Circulars and major modifications, Airworthiness Directives and type knowledge of the related

equipment.

7. Total questions asked shall be recorded on the Oral sheet and questions with unsatisfactory answer

from the candidate shall be marked with a cross.

8. On the recommendation of oral examination board, Chief Engineer(QA) or nominee shall issue or

extend approval or call for re-examination as per the recommendations of the oral board.

9. If a candidate is once disqualified in oral examination, then he shall only be allowed for the next oral

exam after a minimum period of six months.

10. The result of oral examination shall be issued within a period of 5 working days.

4-33.14 PROCEDURE FOR FAILED/ABSENT CANDIDATES

1. Candidates who fails or absent in a basic/type written exam m re apply after meeting the conditions

specified in the result along with all the documents required for issue/extension of the category of

approval .

2. Candidate who fails/absent in the oral exam may be called for re-oral after completion of the time

period given in the result. Candidate have to apply to examination unit for re-oral through written

application.




4-33.15 PROCEDURE FOR APPEAL

1. Candidates may appeal within a period of 5 working days w.e.f the date of issue of the result for any of

the following conditions:

Review of Basic written Examination

Review of Type written Examination

Review of Oral Examination Result

2. A written application addressed to CE(QA) will be submitted through DCE concerned and CE

concerned.

3. CE(QA) mayl mark the application to DCE(QA)Exams for processing of appeal, if justified.

4. DCE(QA)Exam shall co-ordinate with Qualified Aircraft Engineer, DCE TSE, Aircraft Engineer (Quality

Assurance) or subject expert from Engg & Maint and Scrutinize question paper and objection raised by

candidate.. Revision of the result, if justified, shall be issued accordingly and the candidate shall be

informed accordingly. A copy of the revised result shall be provided to PCAA as well.

4-33.16 PROCEDURE FOR ISSUE OF CLASS I APPROVALS ON NEW

AIRCRAFT/ ENGINE/ EQUIPMENT:

In line with PCAA policy for induction of new aircraft, an approval scheme for OH shops shall be introduced

after its approval from CE(QA) and Director Engineering & Maintenance. Induction policy for qualification of

such new approval shall be finalized by CE (QA)/ PCAA

Candidate meeting requirement finalized by CE QA /PCAA shall apply for oral examination. Successful

candidate shall be issued AEIA on relevant category.

Note-: Candidates who have applied for any approval other than induction before getting training on the new

equipment will be eligible to appear for both exams with minimum gap of 6 months between two

qualifications.

4-33.17 RECORD KEEPING POLICY

Record of Applications and Answer sheets of candidates who pass Basic and type written exams shall be sent

to Secretariat of Chief Engineer (QA) for scheduling their orals and placing these documents in their personal

files. Documents which are kept in the Examination Unit are:

1. Acceptance Lists

2. Copy of Appeals

3. Master set of Basic and Type Question papers.

4. Master Keys

5. Seating Plan of both Basic and Type exam

6. Attendance Sheet

7. Result of both Basic and Type Exams.

All spare question papers will be kept in the record Room for minimum period of three years after declaration of final result. Such record may be scrapped by paper shredder or burnt in the supervision of DCE (QA) Examination Unit.

4-33.18 Examination Flow Diagram




4-34 RAMP INSPECTION AND SPOT CHECK

A. : PURPOSE

To define PIA Engineering & Maintenance policies regarding procedure and mechanism for conducting aircraft safety and airworthiness ramp inspections and Spot Checks.

B. RESPONSIBILITY

Deputy Chief Engineer Quality Assurance (Maintenance) has the over all responsibility for implementation of this procedure. He shall, in coordination with Quality Assurance Engineers select the aircraft/facility for scheduled ramp inspection or Spot Check activity.

C. COMPOSITION OF RAMP INSPECTION TEAMS

The ramp inspection team and duration shall depend on the type of aircraft being inspected (Refer Para G). Deputy Chief Engineer Quality Assurance (Maintenance) shall nominate suitable ramp inspectors headed by a team leader.

D. SELECTION OF AIRCRAFT FOR RAMP INSPECTIONS

Selection criteria of aircraft type shall be done in consultation with monthly planned ramp inspection schedule and daily aircraft flight schedule. Information regarding flight schedule of aircraft shall be obtained from situation control room. Priority shall be given to aircraft bound for EU/International operation and having low frequency of ramp inspection history.

E. AIRCRAFT RAMP INSPECTIONS PROCEDURE

Following procedure shall be followed for performing aircraft ramp inspections:

a) Ramp inspection team shall review data base for any open finding on selected Aircraft. Review of maintenance records shall be performed to determine if repetitive maintenance problems exist that might indicate a trend. b) Ramp inspection shall be performed, when possible, without disturbing the embarkation/disembarkation of passengers loading/unloading of cargo. The inspection may be performed with passengers on board, but good judgment must be exercised by inspecting areas away from the passengers. c) Team leader shall coordinate with maintenance engineer and flight crew (if required) QA (Maintenance) team arriving on the aircraft for ramp inspection will meet and inform Aircraft Engineer concerned on the aircraft prior to commencement of ramp inspection. d) Each team member shall carryout ramp inspection in area assigned by Team Leader. However, they may do task sharing if required. Necessary guidance material/ Ramp Inspection sheet (Ref Para H) shall be used by the team members for assistance. e) In case any Non-Conformity or discrepancy observed during inspection, Ramp Inspection report shall be raised and handed over/ Emailed to the Deputy Chief Engineer (LM Planning) for necessary corrective action.




f) If any serious safety related defect or deficiency is observed which in the opinion of any team member may adversely affect the airworthiness / safety of the aircraft then the Aircraft Engineer (Quality Assurance) shall exercise his authority to make an entry in the Aircraft Technical Log. This snag reporting in Aircraft Tech Log must be satisfactorily addressed prior to the flight departure. g) All corrective/preventive actions taken shall be duly recorded on the respective Ramp Inspection Sheet by the production Aircraft Engineer with Authority number/ Stamp. DCE (LM Planning) shall submit feedback of the corrective/preventive actions to the DCE QA (Maintenance) within seven(07) working days. Two reminders will be furnished in case of No/Unsatisfactory feedback through DCE (LM Planning). h) Deputy Chief Engineer Quality Assurance (Maintenance) shall ensure that each operational aircraft type undergoes these ramp inspections at least once every month. The wet-lease aircraft (if any) may be additionally scheduled for ramp inspections.

F. DATA COLLECTION, ANALYSIS AND REPORTING

a) Deputy Chief Engineer Quality Assurance (Maintenance) shall maintain a database of ramp inspection record which contains the current status of all ramp inspections including findings and their respective corrective/preventive actions as received from DCE (LM Planning). This database application/website is developed in such format that all ramp inspections data is easily traceable in all aspects e.g. open / close status, aircraft details, location, date wise. etc. This database application/website shall be made readily accessible to all relevant Engineering sections through PIAs local intranet/internet facility. A hard copy in this report shall be maintained in the respective QA ramp inspection folder in the office of DCE QA (Maintenance). b) Deputy Chief Engineer Quality Assurance (Maintenance) shall prepare and submit a summary of Ramp Inspection Status on monthly basis to the Chief Engineer (Quality Assurance). This report besides other points shall cover following main items. • Number of ramp inspections performed.

• Closure status of Ramp Inspection. • Nature/Level of defects Category wise. • Trends observed in aircraft Maintenance / Documentation standards. • Any other weak areas or safety concerns highlighted by ramp inspections.

G. STANDARDIZATION OF TIME REQUIRED FOR FLEET TYPE

Fleet Type Time Duration (Minute) Manpower Required

B747 45 4 B777 40 4 A310 35 4 B737 30 3 ATR42-500 30 2

H. GUIDANCE SHEET




Comprises of total 54 different inspection items: A. Flight Deck B. Safety/Cabin C. Aircraft Condition D. Cargo E. GENERAL

I. RAMP INSPECTION FINDING LEVELS (LEVELS 1, 2 & 3)

Level 1, Minor influence on safety/Airworthiness Level 2, Significant influence on safety/Airworthiness Level 3, Major Influence on safety /Airworthiness

Note: Any major finding which could have a direct effect on the safe operation, Safety and /Airworthiness of the aircraft shall require immediate action.

J. RECORDS

Deputy Chief Engineer (QA) Maintenance shall ensure that all records related to Ramp Inspections shall be archived for a period of at least three (03) years after closure of particular finding.

SPOT CHECKS

Spot Checks shall be performed to monitor compliance of organizational procedure. Spot checks shall cover following: 1. Day to day maintenance activities on aircraft / aircraft components. 2. Other resources which directly/indirectly supports maintenance activities. All Spot check activity shall be conducted without prior information to the concerned production areas. Deputy Chief Engineer (QA) Maintenance shall plan such activities on Monthly basis and nominate Aircraft Engineers (QA) Maintenance to perform Spot Checks. Scope of Spot checks shall be based on requirements laid down in PIA Quality Manuals(MOE, EPM, Quality Advisories etc.) and other instructions as given by PCAA or Chief Engineer (Quality Assurance).

All spot check activities shall start with initial meeting of the QA (M) team with the Deputy Chief Engineer concerned. Previous spot check findings and rectification shall be discussed at this stage. Team Leader shall inform finding observed during spot check to DCE concerned. The team will discuss and finalize findings and ensure acceptance of the findings by the DCE




concerned section. In case of any conflict , Team Leader shall initially resolve matter and if fails to do so, DCE QA Maintenance shall be informed for such conflict. In cases where certain findings may require urgent action the same will be notified to CE(QA) through DCE(QA)M for appropriate action as deemed necessary by CE(QA). All findings shall be entered into Spot check database. Findings shall be intimated to the Deputy Chief Engineer concerned through e-mail and appropriate corrective actions are required within a period of Three (03) working days. Corrective Action Request (CAR) forms shall only be raised for only selective repeated findings as deemed fit by DCE(QA)M and CE(QA). Two reminders will be furnished in case of No/Unsatisfactory feedback from concerned section. Deputy Chief Engineer (QA) Maintenance shall ensure that all records related to Spot Checks shall be archived for a period of at least three (03) years after closure of particular finding.






PART 5: APPENDICES AND FORMS





Part 5-0 APPENDICES AND FORMS ISSUE

5-1 AUDIT PROCESS FLOW Edition 1, Revision 0

5-2 POST AUDIT ACTIVITY PROCESS FLOW Edition 1, Revision 0

5-3 CERTIFICATION AUTHORIZATION PROCESS FLOW Edition 1, Revision 0

5-4 QUALITY ASSURANCE (MAINT.) SPOT CHECK PERFORMA Edition 1, Revision 0

5-5 QUALITY ASSURANCE (MAINT) RAMP INSPECTION SHEET Edition 1, Revision 0

5-6 EXAMINATION SELF ASSESSMENT FORM Edition 1, Revision 0

5-7 MEDICAL CERTIFICATE Edition 1, Revision 0

5-8 UNUTILIZED ENGINEER QUALIFICATION RECORD FORM (DOSSIER) Edition 1, Revision 0

5-9 NCR STATUS OF AUDIT Edition 1, Revision 0

5-10 ASSESSMENT FORM REPORT & CHECK LIST Edition 1, Revision 0

5-11 AEIA CLASS-L ORAL EXAMINATION Edition 1, Revision 0

5-12 AEIA CLASS-L RE-ORAL EXAMINATION Edition 1, Revision 0

5-13 B-777 TRANSIT CHECK CERTIFICATION ORAL EXAMINATION Edition 1, Revision 0

5-14 ANSWER SHEET Edition 1, Revision 0

5-15 CORRECTIVE ACTION REQUEST Edition 1, Revision 0




5-1 INTERNAL QUALITY AUDIT PROCESS FLOW

Preliminary intimation for Audit and confirmation from Divisional Head

(Auditee) on audit dates

DCE (Quality Audit)

Finalization of Audit Program as per Audit Plan, nominating Audit Team

DCE (Quality Audit) / Auditee Lead Auditor / Auditor

Reviews all previous audit reports (internal / external), applicable Master

Checklist and other relevant documents

Despatch of Audit Program to Auditee 03 days prior to commencement of

Audit activity

DCE (Quality Audit)

Pre Audit meeting with Auditors to define objective, scope & criteria.

DCE (Quality Audit) / Lead Auditor

Conducts Opening Meeting with Auditee management, explaining

audit process / program

Lead Auditor

Finalizes applicable checklist and distributes among Audit team(s)

Lead Auditor / Auditor

During Audit, any conflict shall be resolved by Lead Auditor and must be

reported to Chief Engineer (Quality Assurance) and DCE (Quality Audit)

Lead Auditor / Group LeadPerforms Audit to check compliance with applicable procedures based on sampling

technique and records

Lead Auditor / Group Lead / Auditor

Reviews findings, declares Level and raises NCR form# PIA/IQA-001 for each Level 1 / 2

finding through QA Database

Lead Auditor / Group Lead

Lead Auditor

Prepares ‘Lists of Findings’ through QA Database and finalizes Audit Files

Auditor and Auditee signs the NCRs.

Auditor / Auditee

Conducts Closing meeting with Auditee management, discussing follow up action

and handing over NCRs to Divisional Head.Auditor's copies shall be kept for records.

Lead Auditor

Ensures completion of Master File and forwards lists of Findings / Audit Report to the Accountable Manager and

Director (Engineering & Maintenance).

DCE (Quality Audit)

Finalizes Auditors’ notes and submits to DCE (Quality Audit) for Audit Report.

Lead Auditor / Group Lead




5-2 POST AUDIT PROCESS FLOW




5-3 CERTIFICATION AUTHORIZATION PROCESS FLOW

Initiate Certifying Staff Assessment Process for Aircraft Engineer working under supervision. Attach Training Record and Experience Undertaking Form

DCE Production

Start

1. Recommend issuance of Certification Authorization for concerned Aircraft Engineer through Assessment Form [EM/SD&D/GEN102 Rev-3]

2. Forward same along with training record and Experience undertaking to Quality Audit Section

DCE Production

Check authenticity of assessment form and records for required signature / stamp / Adequacy of required trainings and/or experience

Quality Auditor

Quality Auditor

Assessment VALID for Certification Authorization

Assessment Form returned with remarks back to DCE (Production)

Quality Audit Section

Certification Authorization issued for scope mentioned in Assessment Form

TA to CE(QA)

Intimate DCE (production) for issuance of Certification Authorization and collection by concerned Aircraft Engineer

TA to CE(QA) End

End

PROCESS FLOWCERTIFYING STAFF ASSESSMENT PROCESS

Record archived in respective personnel file

NO

YES

QA Record Assistant

Concerned Aircraft Engineer

Sign and collect Certification Authorization from TA to CE(QA)

At-least one month prior to expiry of Certification Authorization, in case of renewal, arrange verified :

1. Training Record from DCE HRT Division2. Experience Undertaking Form [EM/SD&D/GEN185] from DCE TSE (concerned)

Concerned Aircraft Engineer

S# Code Description of defeciency observed Corrective Actions Performed

Corrective

action taken by

Sign/Date

(Area under

QUALITY ASSURANCE (MAINT.) SPOT CHECK Form No:

ENGG/QA/CAR001

Discrepancy Report/ Corrective Action Request Rev. 2, May 2011

Reference no.: Type: SpotCheck Date.: Time: PrintDate:

Station:Section

check)Division:

Aircraft Reg: Email To: Email Cc:PrintTime:

Spot Check Title:

Reminder 1 Date: Reminder 2 Date: Final Action Date:

QA Engineer(s):

Only “Corrective Action Performed” and “Corrective action taken by Sign/Date” columns are to be filled by recipient & after completion

of all required actions, Discrepancy Report/Corrective Action Request sheet shall be returned to DCE QA(Maint.) office within 03 days of

receipt.

“Code” column is used for spot check finding analysis. QA(Maint.) engineer shall fill out “Code” column at the time of data feeding into

the QA(Maint.) spot check website.

S# Trade Code Level * Findings Actions PerformedAircraft Engr.

Auth no. / Sign

Reference no.:

Aircraft Details:

QUALITY ASSURANCE (MAINT) RAMP INSPECTION SHEET

Form No:

ENGG/QA/RI001

Rev. 4, June 2011

PrintDate:

Registration Type Location Check/fltno. Date

Reminder 1 Date: Reminder 2 Date: Final Action Date:

QA Engineer(s):

TimePrintTime:

Only “Actions Performed” & “Aircraft Engr. (Sign & Auth No)” columns are to be filled by Maintenance Engr. & after completion of

all required actions, ramp inspection sheet shall be returned to DCE QA(Maint) office within 07 days of receipt.

“Code” column is used for ramp inspection finding analysis. QA(Maint) Engr. shall fill out “Code” column at the time of datafeeding into the website of QA(Maint) Ramp Inspection.

* Level (SIG = Significant).

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Form #: ENGG/EQA/SA/01

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REV 0 Date: May 2014

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4,RIA(To be given by Registered Medical Practitioner holding atleast MBBS degree)

MEDICAL CERTIFICATE

Mr/Msis given below, has been medically examined by me.

He/She has the following physical disabilities

no physical disabilities

Signature of the Applicant Signature of Doctor

Designation :

Registration No.

Date :

MEDICAL CERTIFICATE FOR COTOUR VISION

I, Dr.

I have examined Mr/Mssignature is appended below, and certify that his colour vision is Normal/Defectivesafe/Defective unsafe. (Strike off which is not applicable).

The colour vision has been tested with :(l) Pseudo - Isochromatic plates.

@ Approved Lantern test.(3) Any other test applicable.(Strike off which is not applicable).

Signature of the Applicant Signature of Doctor

Designation : .

Registration No.

Form No. 9-17-90

ANNEX 'A'

(Appendix to ASC No. 6t)Dated : 9th July 1996

whose signature

hereby certify that

whose

Printed at PIA Press ( 4371 )

Date :

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Form # : ENGG/EQA/MED/01

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REV 0 Date : May 2014

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-:5 II.{UTILISED A}I.Es {'.: OF ar IEMpTj }:OF-]/iIr

l.{ATr4E:

PNO:

AJVIE NO.

Q340'NO.

DES]GNATION

ACADEMJC

QUALTFICATiON:

SJ1OP / LOCATION:

}F10I.1E EXT. RESIDEl'lCE:- - -

I lf NTTTT tr. ! L ' L V . J U U

I

NO. OF ATT TS FOR PASS CAT]IOfTICK RELEVENT BOJ(E,S. Prbceed from left to hg.ht- StaV in same row.ifPassedtheexam.

to next nur,tber), 'i

UAL

N'o OfAt[enrnts

B asic 'Wriffen

Basic Olal Tlpe Wriiten T)pr Oral Session

1 Pass Fail Pass Fail Failt l

L] Pass Fail Pass Fail._+__..r.r-l

l ^ l - l

i rass i t ail - ..,.., I- 1 IPass ; ' r . . t s_Eer,a

3 Pass Fail Pass Fail- D -

l n l - . r l - - - J

I f :ass. I f aU It l l

Pass. Fail4 Pass Fa:i Pass F ail i Pass I Fuil Pass Fail5 Pass .flail Pass trL lPass ll.'ail Pass- Failb Pass Fail Pass F a;

-r--T*

r q l l . i I ' 95 - s l l . a l [ }a;s r 'Ul"1 Pass Faii Pass F .7 ' l : L t - { - ,4 . - r *

- t .at l i i - 'ass r i -Far l Pa.ss FailQUALIFICA.TIONS HELD WITI{ DATES

LICENSES DATE OF AC UIRING

UNDERTAKING: i .':... ,'nit i

I hereby'declare that the infonnation provided above iB r,lrec! to the best of 'ty knowledge. I herebyreader myself to disciplimry action if any of ttie abn$s inr:.rrmdiao is foud heolrect at my later

APPROVAL

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Form # : ENGG/EQA/DOZ/01

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NCR STATUS OF AUDIT

NCR NO

Audit Area Received Return to Auditee

Received StatusReceived Return to Auditee

Verified on/ Ref.

AUDIT CLOSING MEETING ON

Verif. Planned On:

RemarksVerif. Re-Schd On

ENGG / EQA/NS/01Rev 0 Dated : 12th May 2014

Monday, May 12, 2014\\Audit Group

ENG/EQA/AFR&CL/01Rev 0 Dated : 12th May 2014

ASSESSMENT FORM REPORT & CHECK LIST

Name:

P-No. :

AME # / Q340#

Date Of Retirement:

shopLocation:

Scope Of Authorization:

License Expiry:

PK Authorization Expiry:

EASA Auth. Expiry:

Issue Date EASA Auth.

LWTR Expiry:

LWTR NO.:

Last Issue Auth. Approvals:

Last Issue Auth. License:

LWTR Category:

/

1. Block I :

a. Training Record :

b. Continuation / Technical Update Training :

b.1) AD / SB : _______________________________________

b.2) QA Alerts / Advisories : ____________________________

b.3) Technical Notices / TSE Circulars : ___________________

b.4) HF / AL / OP Refresher : ____________________

b.5) CDCCL : ________________________________________

c. Experience Record:

3. Block III :

4. Assessment Oral :

__________________________________

____________________________

________________________________

__________________________

_______________________________

_____________________________

Assessment Form Check List

2. Block II :

Y N

Note : In case of Oral Assessment see back side of page for details.

Signature (In case of Valid) :

Date:

___________________________

___________

Record S.No. :_________

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P-No.

Questions & Performance

QUESTIONS PERFORMANCE

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' . ' | . :. :: : .:,:

AEIA Class-l Oral ExaminationDate: _flame:-=-' P.No.:-Q340: --Shop:- _ _ station:Scope of Authorization

oral examination board of the above candidate was chaired by chief Engine", ,nu"',[ffiThe candidate was examined on the following topics:-

1. The knowledge of the candidate was found satisfactory / not satisfactory.2- Recommended / not recommended for issue of Approval in Category_3. Re-oral afterBo-ard Member

Name Designation SignatureA.

B.

c.

D.

EF{AIRMAI.I

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ENGG/EQA/ORAL/01 REV 0, Date: May 2014

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Date:

Engineering Quality Assurance

AEIA Class-1 Re-Oral Examination

Q340: Shop:Name:P .No . : Station:Scope of Authorization: Tel Extn:

Oral examinat ion board of the above candidate was chaired by Chief Engineer (Qual i ty Assurance)The candidate was examined on the fol lowing topics:-

1. The knowledge of the candidate was found satisfactory I not satisfactory.2. Recommended / not recommended for issue of Approval in Category3. Re-oral afterBoard Members:

Name Designation SignatureA

B

C

D

CHAIRMANChief Engineer (Qual i tv Assurance)

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Eng i negring QU_al ity Assu rance8777 Transit Check Cerl i f ication oral Examination

Date:Name:P.No. : Stat ion:Scope of Authorization: Tel Extn:

Oral examination board of the above candidate was chaired by Chief Engineer (Quality Assurance).The candidate was examined on the following topics:-

1 . The knowledge of the candidate was found satisfact ory I not satisfactory.2. Recommended I not recommended for issue of Approval in Category_3. Re-oral afterBoardMemberF

Name Designation Signature

Q340:_Shop:

A

B.

C.

D.

GHAIRMANChief Engineer (Qual i tv Assurance)

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A B C D E A B C D E A B C D E

1 35 69

2 36 70

3 37 71

4 38 72

5 39 73

6 40 74

7 41 75

8 42 76

9 43 77

10 44 78

11 45 79

12 46 80

13 47 81

14 48 82

15 49 83

16 50 84

17 51 85

18 52 86

19 53 87

20 54 88

21 55 89

22 56 90

23 57 91

24 58 92

25 59 93

26 60 94

27 61 95

28 62 96

29 63 97

30 64 98

31 65 99

32 66 100

33 67

34 68 Marks Obtained ________________

Date __________________________

Marked By _____________________

Signature of Candidate _________________________________

Form No:

Date ___________________Desig. __________________Section _________________

Staff No. ________________Name __________________

ENGINEERING QUALITY ASSURANCE (EXAMINATION UNIT) EXAMINATION ANSWER SHEET ROLL No.

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ENGG/EQA/AS/01 REV 0, Date: May 2014

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PIA Quality Assurance Form No: ENG/ EQA / CAR/01

Rev 02, July 2014

Level: CAR #

1 Aircraft Details: Component Details:(Type, Reg No., Flt No) (P/N, S/N, Nomenclature)

Division: Section: Date & Time:

Recipient Details:(Name, P No., Designation)

2 Description of Deficiency observed: (to be filled by QA Engineer)

Signature & Date (Name / Auth No. or P No.)

(Official Reply from concern Aircraft Engineer / DCE to be furnished within 72 Hrs of receipt.)

3 Immediate Action / Response: (to be filled by recipient)

4 Cause of Descripency: (to be filled by recipient)

5 Action taken to prevent recurrence:(to be filled by recipient)

6 Remarks on the reply: (to be filled by QA Engineer)

7 Verification for effectiveness of action taken:(to be filled by QA Engineer)

Signature/Date Name/Desig/Stamp

Engineering & Maintenance

Discripency Report / Corrective Action Request

Note: Levels can be Minor, Significant, Major. In case of minor item 4 & 5 may be marked N/A by recipient.

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