english communication skills - notes
TRANSCRIPT
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English English Communication Communication
SkillsSkills
exclusively brought to you by:
Angsa Raya Enterprise
designed for:
Pre-Training for Industry
Faculty OF Agrotechnology & Food Science
Universiti Malaysia Terengganu
23-25 April 2009
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Understanding English: The Why…
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yourself “Why English? How am I judged through my communication in English? Why is it so important?
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WHAT IS COMMUNICATION?WHAT IS COMMUNICATION?
Is defined as a process of:
________________________________________________________________
____________________________________
by way of:
____________________________________
so that the message communicated is completely understood by the recipient/s
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G____ good G____ good
informatioinformatio
n n
G_____ G_____
good good
informatioinformatio
n n
Mutual Mutual
R_______ R_______
Communication TrilogyCommunication Trilogy
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Everything we do is c_________________ Everything we do is c_________________
The way we begin our message often determines The way we begin our message often determines
the o__________ of the communicationthe o__________ of the communication
The way message is delivered always affects the The way message is delivered always affects the
way message is r_____________way message is r_____________
Basic Communication PrinciplesBasic Communication Principles
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The real communication is the message The real communication is the message
r________, not the message intendedr________, not the message intended
Communication is ________________ – we have Communication is ________________ – we have
to give as well as gatherto give as well as gather
Basic Communication PrinciplesBasic Communication Principles
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Communication English: Speech…
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Phase 1
Phase 6
SENDER RECIPIENT
Phase 2
Phase 4Phase 3
Phase 5
The Communication Model The Communication Model
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ListeninListenin
gg Listening is h___ of oral communication,
and it is a skill that needs to be practised and
taken equally and as seriously as ________ &
_______.
The consequences of not listening carefully could
be disastrous.
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The Listening The Listening ProcessProcess
R____________
I_____________
R____________
E____________
R____________
A____________
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Gather Good Information Gather Good Information with your EARswith your EARs
E E – _______ by asking questions
A A – _______ to show you’re
listening
RR – _______ your understanding
SS – _______, listen some more
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Techniques for Effective ListeningTechniques for Effective Listening Prepare to _______ Avoid ___________ Be _____________ Establish ________ Don’t ___________ Watch for _______ Judge _________, not ___________ Extract key ______ Give ____________ Block out _________
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You have far less __________ to revise your You have far less __________ to revise your spoken words than to revise your written spoken words than to revise your written words. You can’t cross out what you just said words. You can’t cross out what you just said and start all over.and start all over.
People tend to ________ your spoken message People tend to ________ your spoken message with you as an individual.with you as an individual.
To improve your speaking skills, be more To improve your speaking skills, be more aware of using speech as a ______ for aware of using speech as a ______ for accomplishing your objectives in a business accomplishing your objectives in a business context.context.
Before speaking, think about your ________, Before speaking, think about your ________, your main _____, and your _________. your main _____, and your _________.
Speaking SkillsSpeaking Skills
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PRINCIPLES OF EFFECTIVE COMMUNICATION
Seven steps to Effective CommunicationSeven steps to Effective Communication
STEP 2: STEP 2:
STEP 3: STEP 3:
STEP 4: STEP 4:
STEP 5: STEP 5:
STEP 6: STEP 6:
STEP 1: STEP 1:
STEP 7: STEP 7:
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TOP TEN TIPS FOR SUCCESSFUL COMMUNICATION
_____ extensively
_____ intelligently
_____ and plan
Use ______ English Be ______-minded
Select ___________ media
_____ your communication appropriately
Use appropriate _______
Obtain ________
Be __________
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Communication English: Non Verbal
Language…
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Verbal, Vocal and VisualVerbal, Vocal and Visual
Verbal:Verbal:The message that
we deliver – %
Vocal: Vocal: The voice & tone
that we convey – %
Visual: Visual: Our body language
- %
CommunicatiCommunicationon
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NON-VERBAL COMMUNICATION
Non-verbal communication is often referred to as _______________.
Often used unconsciously.
For instance while speaking we may throw our arms around; while
listening a sudden shock may result in a sharp intake of breath.
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Non Verbal CommunicationNon Verbal Communication
P___________P___________
F__________ E_____________F__________ E_____________
G____________G____________
E_____ C__________E_____ C__________
T________________T________________
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Communication English: Making it
Work…
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The Basic LiteratureThe Basic Literature
• The Dictionary• Newspaper: The Malay Mail, The Star• Magazine: Reader’s Digest• TV Programs: English Series & Movies,
National Geographic documentaries• Radio• A Word / Proverb a Day
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Tips to better English Communication