english for airline staff
TRANSCRIPT
Live Free / Speak Free
Click on any of the icons through out this presentation to listen to it. You may click as many times as you like.
The dialogues are all one conversation and are not broken into sentences for listening.
Listen to each saying and / or sentence and then repeat each of them. You may want to do this several times so you get the right pronunciation.
Continue
Vocabulary1
Exercise2
VocabularyWord
part of speech
Meaning Example sentence
airfare
noun
cost of a plane ticket The cost of your meal is covered in
your airfare.
aisle
noun
the long empty space that you
walk down
Please keep your bags out of the aisle so
that nobody trips.
aisle seat
noun
the seat that is next to the aisle I'll give you an aisle seat in case you
need to walk around with the baby.
assist
verb
help Please wait until everyone is off the
plane so that we can assist you.
baggage
noun
the bags and suitcases that
travellers put their belongings in
I'm afraid your baggage got on the
wrong airplane.
baggage, luggage
claim
noun
place where you pick up your
baggage after arrival
The announcement will direct you to
the correct baggage claim.
blanket
noun
warm covering If you feel cold I can get you a blanket.
boarding pass
noun
part of the ticket that you give to
the crew as you step onto the plane
You must present your boarding
pass at the gate.
bumpy, rough
adj
up and down movement of the
aircraft
It might be a bumpy ride because we
are flying through a storm.
cabin
noun
interior of the aircraft There is no smoking allowed inside
the cabin.
call light
noun
a button passengers can press to get
a crew member's attention
If you need anything, just press
the call light.
captain
noun
the person who is in charge of the
plane
Would the kids like to go and meet
the captain?
charter
noun
discount airline If you take a charter it will cost you
half as much.
cockpit
noun
the part of the plane where the
captain and his co-pilots sit
We aren't doing any more tours of
the cockpit because it's almost time
to land.
comfortable
adjective
feel good physically, able to relax Because you have long legs you might
be more comfortable in an aisle seat.
complimentary
adjective
free of charge We offer complimentary coffee or
tea, but you have to pay for alcohol.
co-pilot
noun
person who helps the captain fly
the plane
If the captain gets sick the co-
pilot can take over.
domestic
adjective
within the same country You should be at the airport two
hours ahead of time for
domestic flights.
emergency exit
noun
section of the plane that opens in
the case of an accident
Are you comfortable sitting next to
the emergency exit?
e-ticket
noun
airfare purchased on the internet You will need to present your
identification along with your e-ticket.
excess baggage
noun
heavier/more bags than you are
allowed
You can either pay for your excess
baggage or leave one of your bags
behind.
first-class
noun/adj
more expensive seating, with
better services
When you sit in first-classyou get a
better meal to eat.
gate
noun
place where passengers go to
wait to board a plane
Gate 3B is down this hall and to your
right.
headset, earphones
noun
device that allows passengers to
listen to music or a movie
We will be coming around to
sell headsets for five dollars.
international
adj
worldwide For international departures, go up one
level.
jet lag
noun
tiredness due to travelling through
different time zones
I'm used to travelling now. My body
doesn't suffer from jet lag anymore.
land
verb
returning to the ground after
being in the air
We will be landing in Tokyo in
approximately ten minutes.
life vest, life jacket
noun
a blow-up device that you put on
in an emergency over water
Please take a moment to locate the life
vest under your seat.
motion sickness
noun
a bad feeling in the stomach that
passengers get during a rough ride
There is a paper bag in front of you in
case you experience motion sickness.
overbooked
adj
more passengers than available
seats
The flight is overbooked. Four of our
passengers will have to wait for the next
flight.
overhead bin /
compartment
noun
place above the seats for storing
luggage
You'll have to put your bag under your
seat because all of the overhead bins are
full.
over-sized baggage
adj
items that do not fit in suitcases Infant car seats and sporting equipment
can be picked up at the over-sized
baggage counter.
oxygen mask
noun
a device that goes over a
person's face, provides air in
case of cabin air pressure loss
Put your oxygen mask on first
before putting one on your
child.
passport
noun
document that proves a person's
identification and nationality
Please have your passport out
when you go through security.
pilot
noun
the person who drives the plane The pilot is circling over the
airport until it is safe to land.
refreshments
noun
drinks and snacks It's a short flight, so we will be
serving refreshments but not a
meal.
row
noun
a number of seats beside each
other
You are in seat B of row nine.
runway
noun
the strip of land that an airplane
takes-off and lands on
The plane almost missed the
runway because it was such a
bad storm.
seatbelt
noun
device that holds passengers in
their seats
Please remain in your seats
while the seatbelt light is on.
steward (male),
stewardess (female),
flight attendant, air host
noun
man or woman who provides
service for passengers during
a flight
Ask one of the stewardesses for a
pillow if you're tired.
stopover
noun
touching down at more than
one airport during a flight
It's not a direct flight. We're
making one stopover in Toronto.
take off
noun/verb
when the plane leaves the
ground
We are next in line to take off on
this runway.
taxi in, out
verb
driving an airplane to the
correct place for taking off or
deboarding
Please remain in your seats until
we taxi in to the gate.
touch down
verb, noun
when the aircraft wheels land
on the ground
That was a very smooth touch
down.
turbulence
noun
rough flight This turbulence should only last a
few minutes.
wheelchair
noun
a seat for pushing elderly,
disabled, or injured people
A steward will take you to the gate
with a wheelchair.
window seat
noun
seat next to the window where
passengers can look out
If your child wants a window seat I
can move you back a row.
Airline Vocabulary Quiz
1. I'll assign you ____________ seat to give you more room to stretch your legs out.A. a cabin B. a baggage C. a cockpit D. an aisle
2. The captain and his co-pilot sit in the ______________.A. an emergency exit B. cockpit C. overhead compartment D. wheel chair
3. Passengers must stay seated on the plane during the 1 hour ______________.A. stop over B. baggage claim C. gates D. runway
4. When you paid for your airfare online, you should have printed your __________________.A. express baggage B. passport C. e-ticket D. refreshments
5. You are seated in _______________ 30, seat B.A. aisle B. compartment C. row D. counter
D
B
A
C
C
Answers
6. ________________will be served before we begin the in-flight movie.A. Luggage B. Jet lag C. Refreshments D. Oxygen
7. In the unlikely event of a water landing, _____________can be found underneath your seats.A. life vests B. Motion sickness C. seatbelts D. headsets
8. Please fasten your ______________while the captain prepares for takeoff.A. runway B. steward C. co-pilot D. seatbelts
9. In about five minutes time we will get ready to _____________to the runway.A. taxi in B. taxi out C. taxi up D. taxi off
10. We are about to go through a large pocket of _____________so prepare for a bumpy ride.A. stop over B. touch down C. turbulence D. complimentary
C
A
D
B
C
Answers
Checking In Passengers
Check-in Assistant
Passenger
Check-in Assistant
Can I see your ticket, please?
Do you have your passport with you?
I'm afraid your passport has expired.
Do you have a second piece of identification?
I'll need to see your child's birth certificate.
How many bags are you checking?
Will you be bringing a carry-on bag?
I'm afraid that bag exceeds the size restrictions.
Did you pack your bags yourself?
Would you like an aisle or a window seat?
Would you like a wheelchair?
You'll board at Gate 7.
Please be at the gate thirty minutes before your scheduled flight.
Did you need any tags for your luggage?
Your flight is expected to take off on time.
Your flight has been delayed by one hour.
Flight 87B to Toronto has been canceled.
I'm afraid you're too late to check-in.
Your flight is overbooked. Would you be interested in giving up your seat?
Enjoy your flight.
Passenger
I'm not sure which of these papers is my ticket.
Is it possible to get an aisle seat?
I requested a vegetarian meal. Can you check to confirm?
Can I take my child through security?
Is the flight on time?
Will they be serving a meal today?
Will they be showing an inflight movie?
Where can I get a luggage cart?
Can I use my laptop on board?
Dialogues
Check In
123
Dialogue 1
Dialogue 2
Dialogue 3
Agent: Good afternoon! Where are you flying to today?
Dan: Los Angeles.
Agent: May I have your passport, please?
Dan: Here you go.
Agent: Are you checking any bags?
Dan: Just this one.
Agent: OK, please place your bag on the scale.
Dan: I have a stopover in Chicago – do I need to pick up my luggage there?
Agent: No, it’ll go straight through to Los Angeles. Here are your boarding passes – your flight leaves from gate 15A and it’ll begin boarding at 3:20. Your seat number is 26E.
Dan: Thanks.
Clerk: Good evening, sir.Passenger: Good evening. Is this where I can check in for the flight to Phuket?Clerk: Yes, absolutely. I am afraid that your flight has been delayed by one hour and ten minutes. It will leave at quarter past twelve.Passenger: What! That is terrible.Clerk: I am sorry, sir. The delay is due to bad weather. We can hardly do anything about it.Passenger: Right.Clerk: Can I please have your ticket and passport?Passenger: Yes, sure. Here it is.Clerk: Thank you.Passenger: Can I take this handbag with me as hand luggage?Clerk: Yes, sure. Provided it is small enough to fit under the seat or the Hand luggage compartment. Do you have any other luggage?Passenger: Yes, I have two more bags, which I think will have to go in cargo.Clerk: Did you get your luggage weighed? If it exceeds 30 kilograms, you will have to pay surcharges.Passenger: No. Rather my luggage is within the 30 kilogram limit.Clerk: That is good. Do you have a visa to enter Phuket?Passenger: Yes, here it is.Clerk: That is good to go. Please board from gate three. The boarding will start at 11:30. Have a nice flight, sir.Passenger: Thank you.
Check-in Assistant: Hello. Are you flying to St. Martin today?
Passenger: Yes, I have my ticket here.
Check-in Assistant: Great. I'll need to see your passport as well.
Passenger: I have an e-ticket. Uh...is this the part you need?
Check-in Assistant: Actually I just need your name and I can find you on the computer.
Passenger: Oh OK. It's Bates. Frank Bates.
Check-in Assistant: Great. Here we are. Oh, you're traveling with an infant today.
Passenger: Yes, my daughter Mia. She's 14 months.
Check-in Assistant:Okay. I'll need to see your daughter's birth certificate to prove that she is under two years of
age.
Passenger:Here you are. Say, would we be able to get an aisle seat? I may have to walk her around if
she gets fussy.
Check-in Assistant: Sure. I'll put you near the washroom too.
Passenger: Thanks. Can I take my stroller to the gate?
Check-in Assistant:Yes, we'll check it in the over-sized luggage after you board. Are you just checking these two
bags today?
Passenger: Yes, I'll take my knapsack as my carry-on.
Check-in Assistant: Did you pack these bags yourself?
Passenger: Yes.
Check-in Assistant:
Okay. Here is your boarding pass. Be at the gate one hour prior to boarding time. You will be
able to pre-board because you are traveling with an infant. Our flight crew will have some
special instructions for take-off and landing.
Check your understanding
1. What is the man's family name?
2. Instead of a ticket, what does the check-in assistant ask the man for?
3. Where does the passenger request to sit?
a. Frank b. Mia c. Bates d. Frank Bates
a. His child’s nationality b. His name c. The parent’s last name d. The child’s passport photo
a. Near the exit b. In a window seat c. In an aisle seat d. At the back
1. c 2. b 3. cAnswers
On the plane
Talking About Dinner
I Want Another Blanket
What’s the Flight Schedule
Asking for a Drink
Asking for a Pen
Talking About Dinner
Flight attendant: Chicken or pasta?
Dan: Sorry?
Flight attendant: Would you like chicken or pasta?
Dan: I’ll have the chicken.
Flight attendant: Anything to drink?
Dan: What kind of soda do you have?
Flight attendant: Coke, Diet Coke, Sprite, Orange, and Dr. Pepper.
Dan: A Diet Coke, no ice, please.
Flight attendant: Here you go.
Dan: Thanks.
I Want Another Blanket.
James: Could I get another blanket, please? I’m a little cold.
Air Hostess: Sure. Would you like to have one or two?
James: I think one will be enough.
Air Hostess: Alright. Would you like anything else?
James: No. That’ll be all. Thank you.
Air Hostess: You’re welcome. I’ll be right back with your blanket.
What’s the Flight Schedule?
Emily: Excuse me, how long will it take to reach Seattle?
Air Hostess: It’s a long journey. We still have 5 hours before landing.
Emily: Will there be any more meals before we land?
Air Hostess: Yes, another meal will be served in 2 hours, but I can get you a small snack now, if you like.
Emily: Yes, that would be great.
Air Hostess: No problem. I’ll be back in a moment with your snack.
Asking for a Drink.
James: Can I get something to drink, please?
Flight Attendant: Sure. Staying hydrated is important on these long flights. What would you like to drink?
James: I’d like some apple juice if you have it.
Flight Attendant: Yes, we do. Would you like to have ice in it?
James: No. It’s already quite cold here. Just get me a plain glass of juice.
Flight Attendant: Sure. Just give me a moment. I’ll be right back with it.
Asking for a Pen.
Flight Attendant: Here’s an arrival card for immigration, Ma’am.
Emily: Thanks, and I also need a pen. Could you lend me one, please?
Flight Attendant: Another cabin crew member will be bringing pens around in a moment.
Emily: That’s good. I need to fill out this immigration form before we land.
Flight Attendant: Remember it should be filled out using black ink. Someone will bring you a pen shortly.
Emily: Thanks a lot.
Airline Announcements
Listen to some typical public announcements made in an airport or airplane.
Pre-boarding Announcement.
Final Boarding Announcement.
Pre-flight Announcement.
Captain's Announcement.
Safety Briefing.
Good afternoon passengers. This is the pre-boarding announcement for flight 89B to Rome. We are now inviting those passengers with small children, and any passengers requiring special assistance, to begin boarding at this time. Please have your boarding pass and identification ready. Regular boarding will begin in approximately ten minutes time. Thank you.
Pre-boarding Announcement
Final Boarding Announcement
This is the final boarding call for passengers Erin and Fred Collins booked on flight 372A to Kansas City. Please proceed to gate 3 immediately. The final checks are being completed and the captain will order for the doors of the aircraft to close in approximately five minutes time. I repeat. This is the final boarding call for Erin and Fred Collins. Thank you.
Pre-flight Announcement
Ladies and gentlemen, welcome onboard Flight 4B7 with service from Hong Kong to San Francisco. We are currently third in line for take-off and are expected to be in the air in approximately seven minutes time. We ask that you please fasten your seatbelts at this time and secure all baggage underneath your seat or in the overhead compartments. We also ask that your seats and table trays are in the upright position for take-off. Please turn off all personal electronic devices, including laptops and cell phones. Smoking is prohibited for the duration of the flight. Thank you for choosing Mountain Airlines. Enjoy your flight.
Captain's Announcement
Good afternoon passengers. This is your captain speaking. First I'd like to welcome everyone on Rightwing Flight 86A. We are currently cruising at an altitude of 33,000 feet at an airspeed of 400 miles per hour. The time is 1:25 pm. The weather looks good and with the tailwind on our side we are expecting to land in London approximately fifteen minutes ahead of schedule. The weather in London is clear and sunny, with a high of 25 degrees for this afternoon. If the weather cooperates we should get a great view of the city as we descend. The cabin crew will be coming around in about twenty minutes time to offer you a light snack and beverage, and the inflight movie will begin shortly after that. I'll talk to you again before we reach our destination. Until then, sit back, relax and enjoy the rest of the flight.
Safety Briefing
Ladies and gentlemen, on behalf of the crew I ask that you please direct your attention to the monitors above as we review the emergency procedures. There are six emergency exits on this aircraft. Take a minute to locate the exit closest to you. Note that the nearest exit may be behind you. Count the number of rows to this exit. Should the cabin experience sudden pressure loss, stay calm and listen for instructions from the cabin crew. Oxygen masks will drop down from above your seat. Place the mask over your mouth and nose, like this. Pull the strap to tighten it. If you are traveling with children, make sure that your own mask is on first before helping your children. In the unlikely event of an emergency landing and evacuation, leave your carry-on items behind. Life rafts are located below your seats and emergency lighting will lead you to your closest exit and slide. We ask that you make sure that all carry-on luggage is stowed away safely during the flight. While we wait for take off, please take a moment to review the safety data card in the seat pocket in front of you.
Replace with Your Own Text
• http://amerenglis.tripod.com
THANK YOU
Contact Us