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ENGLISH FOR HOTEL ACCOMMODATION

RINA KURNIAWATI

[ENGLISH FOR HOTEL ACCOMMODATION] SEKOLAH TINGGI PARIWISATA SAHID

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TABLE OF CONTENTS

TOPIC PAGE

I. HOTEL FACILITIES 2

II. MAKING COMPARISON 5

III. RECEIVING PHONE CALLS 7

IV. HANDLING RESERVATION 16

V. GIVING DIRECTIONS 23

VI. ASKING FOR PERMISSION 27

VII. GIVING INSTRUCTION 30

VIII. TAKING FOOD ORDER 33

IX. MAKING DRINKS 38

X. RECOMMENDING DESSERTS 42

XI. PAYMENT QUERIES 46

XII. FACING JOB INTERVIEW 51

XIII. VOCABULARY 56


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CHAPTER I

TALKING ABOUT HOTEL FACILITIES

Learning Objectives:

In this chapter you will be able to:

Understand the facilities that most business facilities needs

Use the expressions and grammar used in describing hotel

facilities

Explain facilities in the hotel

A. Reading

GROSVENOR HOUSE HOTEL Park Lane London W1A 3AA Tel: 01-4996363

Telex: 248761 Cables: Grovhows, London W1

Grosvenor House is an international hotel enjoying both the atmosphere of

Hyde Park and proximity to London’s shops and centers of business and

commerce. ‘La Fontaine’ is the a la carte restaurant with a view of Hyde Park.

Its French cuisine is matched with a distinguished cellar. ‘La Piaza’ Coffee Shop

is an intimate restaurant in the heart of the hotel. It serves international

dishes, and is open for a quick snack or full meal. Famous London designers

have redecorated all the suites and bedrooms. The hotel’s conferences and

banqueting complex offers unique facilities for international conferences and

outstanding social functions. The hotel has its own swimming pool, sauna bath

and gymnasium, flower shop, medical suite, barber, hairdressing and beauty

salon(fun by Steiners), men’s and women’s boutiques, and theater agency.


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Questions!

1. Where is Grosvenor House Hotel located?

2. What are the facilities in the restaurant?

3. What is the Guest room like?

4. What facilities are there to arrange a conference at the hotel?

5. Are there any recreational facilities?

6. Are there any other facilities?

B. Speaking

HOUSEMAN : Mr. Scott, would you like me to explain your room facilities?

GUEST : Yes, please.

HOUSEMAN : We start from here.

This is the master switch for the power. Insert your key card here, and the power will be on. If you leave the room, take your key card from here, and the power in the room will be off. ………………………………………. This is the telephone, which can be used to make an International Direct Dial (IDD) call. Please press “9” first and then the telephone number….. This is the remote control for your television, and your minibar is here. This is the form for the minibar. Please fill in this form if you take a drink or something from the minibar. And this is the remote control for your Air Conditioner. Here is your safety deposit box. Please put your valuable things here. You can read how to use it here. Now we go to the bathroom…. This is the hot and cold water tap. The red one is for the hot water, and the blue one is for the cold water. Here there are two bottles complimentary mineral water per day. Tooth brush and tooth paste are here, while the razor blade is here. Shower cap is here, and here is garbage bag….


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This is the laundry bag, and the laundry form. Please fill in the form if you wish to do the laundry…

HOUSEMAN : I think that’s all. Is there any questions?

GUEST : No, thank you

. HOUSEMAN : You’re welcome. Have a nice stay with us.

C. Grammar

EXAMPLE SENTENCE:

ALL ROOMS HAVE INTERNET ACCESS .YOU CAN SEND EMAILS

ALL ROOMS HAVE INTERNET ACCESS SO YOU CAN SEND EMAILS

THE MINIBAR IS STANDARD IN ALL ROOMS.THE ELECTRONIC SAFE IS

STANDART ALL ROOMS

BOTH THE MINIBAR AND ELECTRONIC SAFE ARE STANDARD IN ALL

ROOMS

INTERNET ACCESS IS IN THE ROOMS .FAX FACILITIES ARE IN TE

BUSINESS CENTRE

INTERNET ACCESS IS IN THE ROOMS BUT FAX FACILITIES ARE IN THE

BUSINESS CENTRE

LIST OF VARIOUS FACILITIES IN THE HOTEL

1. Restaurants 2. Cafes 3. Spas 4. Saunas 5. Fitness centers 6. Conference Rooms 7. Squash courts 8. Children programs 9. Business centers 10. Lounges

LIST OF VARIOUS FACILITIES IN THE

COMMUNITY

1. Shopping malls

2. Snorkeling

3. Island tours

4. Elephant Treks

5. Museums

6. Aquariums

7. Nature treks

8. Open Markets


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11. Steam rooms 12. Gift shops 13. Swimming pools 14. Tennis Courts

9. Golf

10. Boat Charters

11. Zoos

12. Groceries stores

13. Sea kayaking


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CHAPTER II

MAKING COMPARISONS


In this lesson, you will be able to:

Understand the differences between comparatives and

superlatives degrees

Making comparisons between two or more things

A. Reading

As hotel representative, you may be asked by a guest to make comparisons two or more

things. For example they may want to know which restaurant is better for local cuisine,

or which night club has a better live band, or which beach is the calmest for swimming.

In each of the cases, you will be using comparatives and superlatives. Comparatives are

used to indicate which of three or more alternatives is the best or worst.

B. Speaking

Conversation

Guest : Which sarong looks better, the blue one or the red one.

Staff : I think the blue one suits you better.

Guest : Which hotel is the best place to stay in Phuket?

Staff : I think the Hilton Phuket Arcadia Resort and Spa is the best. The cost is

a little more expensive, but it’s closer to the beach and the facilities and

accommodations are much nicer.


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Guest : Which do you think is the most convenient form of transportation in

Phuket. Is it Tuk-tuk or taxis?

Staff : Well, Tuk-tuk’s are much easier to find and are a lot cheaper, but taxis

are air conditioned.

C. Grammar

Comparatives are formed in two ways

1) If the word is one or two syllables add –er to the end of the word. If the word ends

in y change the y to i and add –er.

2) If the word is three or more syllable add more or less before the word

Big bigger small smaller

Heavy heavier busy busier

Beautiful more beautiful common more common

Superlatives are formed in two ways:

1) If the word is one or two syllables add –est to the end of a word.

2) If the word is three or more syllables add the most or the least to the word.

Wise wisest fast fastest

Quiet quietest simple simplest

Anxious most anxious diligent most diligent


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CHAPTER III RECEIVING PHONE CALLS

Learning Objectives


Understand the techniques in receiving phone calls

Use polite expressions in receiving phone calls

Transfer phone calls and taking messages

A. Tips in Handling Phone Calls

1. Speak slowly and clearly.

Listening to someone speaking in a second language over the telephone can be

very challenging because you cannot see the person you are trying to hear.

However, it may be even more difficult for the person you are talking with to

understand you. You may not realize that your pronunciation isn't clear because

your teacher and fellow students know and understand you. Pay special attention to

your weak areas (such as "r's" and "l's" or "b's" and "v's") when you are on the

phone. If you are nervous about using the phone in English, you may notice yourself

speaking very quickly. Practice or write down what you are going to say and take a

few deep breaths before you make a phone call.

2. Make sure you understand the other speaker

Don't pretend to understand everything you hear over the telephone. Even native

speakers ask each other to repeat and confirm information from time to time. This is

especially important if you are taking a message for someone else. Learn the

appropriate expressions that English speakers use when they don't hear something


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properly. Don't be afraid to remind the person to slow down more than once. Keep

your telephone in an area that is away from other noise distractions such as a radio

or television.

3. Practice with a friend

Ask another student to practice talking on the phone with you. You might choose

one night a week and take turns phoning each other at a certain time. Try to talk for

at least fifteen minutes. You can talk socially, or role play different scenarios in a

business environment. If you don't have access to a telephone, you can practice by

setting two chairs up back to back. The most important thing about practicing

telephone English is that you aren't able to see each other's mouths. It is amazing

how much people lip-read without realizing.

4. Use businesses and recordings

There are many ways to get free telephone English practice. After business hours,

you can call and listen to recorded messages. Write down what you hear the first

time, and then call back and check if your notes are accurate. Use the phone in your

everyday life. Call for a pizza delivery instead of going out to eat. Call a salon to

book a hair appointment. You can even phone the movie theatre to ask for the

listings instead of using the newspaper. Some large cities have free recordings you

can call for information such as your daily horoscope or the weather. (Make sure

that you aren't going to get charged for these numbers first.) Some products have

free phone numbers on the packaging that you can call for information. Think of a

question you might want to ask and call the free number! For example, call the

number on the back of the cereal box and ask for coupons. You will have to give

your name and address. Make sure you have a pen handy so that you can repeat

the information and check your comprehension.

5. Learn telephone etiquette (manners)


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The way that you speak to your best friend on the phone is very different to the way

you should speak to someone in a business setting. Many ESL speakers make the

mistake of being too direct on the telephone. It is possible that the person on the

other line will think that you are being rude on purpose if you don't use formal

language in certain situations. Sometimes just one word such as "could" or "may" is

necessary in order to sound polite. You should use the same modals you would use

in a formal "face-to-face" situation. Take the time to learn how to answer the phone

and say goodbye in a polite manner, as well as all the various ways one can start

and end a conversation casually.

B. Speaking

Useful phrases

How can I help?

Can I speak to...,please

Who's calling, please?

Please hold

I'll just put you through

Could I speak to.....please?

Who shall I say is calling?

Just a second

I'll see if he's in

I've got......on the phone for you

Hang on a moment

May I ask what it's about?

Conversation – Connecting

Receptionist : Good morning, you've reached to Novotel Hotel. How May I help you?

Guest : Yes, can I speak to Miss. Rosalind Wilson, please?


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Receptionist : Who's calling, please?

Guest : It's Hosna Rebecca here.

Receptionist : Certainly. Please hold and I'll put you through.

Guest : Thank you

Useful phrases for taking messages

Can i speak to..., please?

I'm afraid he's in meeting

I'm sorry he's out of the office today

Could you tell him that...

May I take a message?

Could you tell him that...

May I take your number, please?

Sorry could you say that again?

Could you spell that for me?

I'll tell him you called

Alright Sir/Ma’am, I'll make sure he gets the message

Conversation – Messages

Receptionist : Good afternoon, Novotel Hotel. Marissa speaking. How may I help you?

Guest : Hello can I speak to Adrian Hopwood, please?

Receptionist : May I know who is speaking?

Guest : It’s Hosna Rebecca from United Airlines

Receptionist : I'm afraid Mr. Hopwood is in a meeting at the moment.

Guest : What time he will be out of the meeting?

Receptionist : In about an hour. Would you like to leave a message?

Guest : Actually, would you mind? Could you tell him that Hosna Rebecca called

and that I will be in the office all day if he could call me back.

Receptionist : May take your number, please?

Guest : Yes, it's 0878 0907 9639


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Receptionist : 0878 0907 9639. I'll make sure he gets the message.

Guest : Thank you very much for your help

Receptionist : You are welcome

C. Grammar

Can

Can is an auxiliary verb, a modal auxiliary verb. We use can to:

talk about possibility and ability

make requests

ask for or give permission

Structure of Can

subject + can + main verb

The main verb is always the bare infinitive (infinitive without "to").

subject auxiliary verb main verb

+ I can speak English.

- He cannot

speak English. can't

? Can you speak English?

Notice that:

Can is invariable. There is only one form of can.

The main verb is always the bare infinitive.

Function of Can


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1. CAN: Possibility and Ability

We use can to talk about what is possible, what we are able or free to do:

She can drive a car.

John can speak Spanish.

I cannot hear you. (I can't hear you.)

Can you hear me?

Normally, we use can for the present. But it is possible to use can when we make

present decisions about future ability.

A. Can you help me with my homework? (present)

B. Sorry. I'm busy today. But I can help you tomorrow. (future)

2. CAN: Requests and Orders

We often use can in a question to ask somebody to do something. This is not a real

question - we do not really want to know if the person is able to do something, we want

them to do it! The use of can in this way is informal (mainly between friends and family):

Can you make a cup of coffee, please.

Can you put the TV on.

Can you come here a minute.

Can you be quiet!

3. CAN: Permission

We sometimes use can to ask or give permission for something:

A. Can I smoke in this room?

B. You can't smoke here, but you can smoke in the garden.


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(Note that we also use could, may, might for permission. The use of can for permission

is informal.)

Could

Could is an auxiliary verb, a modal auxiliary verb. We use could to:

talk about past possibility or ability

make requests

Structure of Could

Subject + could + main verb


Subject auxiliary verb main verb

+ Carlo could cook.

- She could not

walk. couldn't

? Could your friend cook?

Notice that:

Could is invariable. There is only one form of could.

The main verb is always the bare infinitive.

Function of Could

could: Requests

We often use could in a question to ask somebody to do something. The use of could

in this way is fairly polite (formal):


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Could you tell me where the bank is, please?

Could you send me a catalogue, please

I’d like to

Expressing desire, polite requests and questions, opinion or hope, wish and

regret...

Structure of Would

Subject + would + main verb


subject auxiliary verb main verb

+ I would

like tea. 'd

- I would not

like whisky. wouldn't

? Would You like coffee?

Function of I’d like to/ I’d like

I’d like to/ I’d like: Make requests

Use I’d like to/ I’d like to make requests. It is more polite way of saying I want.

I’d like to book a room. (I’d like to + verb)

I’d like a coffee, please. (I’d like + noun)


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CHAPTER IV TAKING RESERVATIONS



Understand the things that you need to consider when taking

reservation

Use the phrases and expression in taking reservation

A. Reading

Frequently Asked Questions

How often does availability change?

Rates and availability change minute-by-minute. We recommend that you reserve now

for immediate confirmation. In most cases, you will be able to change or cancel your

reservation without penalty, though some rates do require a deposit. Be sure to read the

Rate Terms carefully.

Are reservations confirmed immediately?

Yes. We only offer rates that are confirmed as available. Reservations are confirmed

immediately with the hotel.

Will I receive a confirmation email?


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Yes. Immediately after making your reservation, you will be sent an email which will

include your hotel confirmation number. If you do not receive your confirmation email,

please check your Bulk/Spam folder.

What is the hotel child policy?

Child policies vary by hotel. Many hotels are able to provide a rollaway bed or crib,

though there may be an extra fee. Such fees will not be included in the quoted rate. Our

advice is to first make your reservation. Our agents will then be able to more effectively

assist you with details regarding your children.

How many people may I have in my room?

Reservations made on our site are for the industry-standard double occupancy.

Additional room occupants may require an addition charge, depending on the hotel.

When will I need to pay for the reservation?

In most cases, you will only be charged for your reservation at check out. Certain rates

at certain hotels require a deposit. Deposit details will be included in the Rate Terms.

Many of our hotels will offer lower rates on a pre-paid, non-refundable basis as well.

These rates are clearly marked with full terms and details.

Why do I need to provide a credit card to make my reservation?

A credit card is required by the hotel to confirm your reservation. You will not be charged

until check out, unless your rate requires a deposit or is pre-paid. Please read the Rate

Terms carefully to determine if a deposit is required.


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What is the cancellation policy?

Cancellation policies vary by hotel, and will be outlined in the Rate Terms. Please read

the terms carefully.

How may I change my reservation after it's made?

It is easy to change your reservation after it is made. You may contact us 24 hours a

day, 7 days a week, by phone or by email. Our contact information is available on our

web site, and in your confirmation email. Many reservations may be changed or

cancelled without additional fees, however each hotel sets their own policies. Please

read the Rate Terms carefully when booking.

Are reservations secured?

Yes. Our most important priorities are your privacy, security and satisfaction. Our web

site is secured with industry-leading encryption from VeriSign. Rest assured that

reservations made online are completely secure and safe. Additionally, our strict privacy

policy is certified by the industry-leading Trustee organization.

May I make my reservation by phone?

Certainly. Our agents are standing by to handle your reservation by phone, 24 hours a

day, 7 days a week. You may reach us at 1-888-578-2711 (toll-free, domestic), or +1-

703-836-0692 (international).

Am I eligible for all of the rates available on your site?


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We offer lots of different room and rate types for guests to choose from. Because we

want to offer you the best option for your stay, we give you the full list of available rooms

and rates. Some of these rates are restricted - either to employees of the government

with authorized IDs, or AAA members who must show their membership cards at check-

in, as well as rates specific to different types of credit cards, or even employees of

specific large companies. If restrictions apply to any of the rates we offer, that will be

clearly spelled out in the description and terms prior to making your reservation.

However, there will also always be rates available to the general public and bookable by

anyone visiting our site - these include Hot Rates (which have cancellation fees attached

to them), Best Available Rates, and most of the packages. Please check details

carefully, the information will be clearly available prior to booking.

How do I make a reservation for 2 or more rooms?

To make reservations at a hotel for two or more rooms, simply book one reservation at a

time, adding any detail regarding the bookings to the "Special Requests" box of our

booking form. As you complete a booking you will see a question asking if you wish to

book another room and a link that will take you back to the same hotel detail to complete

1 or more additional bookings. Note: Please use a different guest name for each

reservation. For more than five rooms per night, please see our special link to book "5+

rooms" in the availability box.

B. Speaking

Conversation Reservation : Good morning, reservations, Irwanda speaking. How can I

help you?

Caller : Hello. I’d like to book a room for me and my husband, please.

Do you have a double room for next Wednesday?


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Reservation : Yes we do. How many nights is it for? Caller : Two, Wednesday and Thursday. Reservation : Yes, we have a double room available. Caller : Good. How much is it? Reservation : It’s 225 dollar per night including breakfast. Caller : Good, that’s fine. Does the hotel have a restaurant? You see, we

arrive in the evening at about 7.00 Reservation : Yes, would you like me to book you a table? Caller : Yes please. Can we have a table for two at 7.30 on Wednesday

evening? Reservation : Yes, madam and your name please? Caller : Mrs Hosna Loka Larasati, you can call me Laras, Reservation : Alright Mrs. Laras, Do you have a contact number? Caller : Yes, my mobile number is 085780156458 Reservation : Thank you, Mrs. Laras. Could you send an email or fax to confirm

your reservation? Caller : Yes, of course. Reservation : Thanks you for calling. Goodbye Caller : Goodbye.

C. Grammar

Can/could, I’d like to

Use question with can/could to make request or offers.

could is more polite than can.

Can/could i reserve a parking space? [request]


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can i help you ? [offer]

can/could i take your coat? [offer]

Use I’d like to/I’d like to make requests. It is a more polite way of saying i want.

I’d like to book a room. [I’d like to + verb]

I’d like a coffee, please. [I’d like + noun]

Is there?/ are there?, there is/there are, there isn’t/ there aren’t

Use is there?/Are there ? to ask question about singular nouns or plural nouns.

is there a TV in the room? [singular]

are there any restaurants? [plural]

Use there’s/ there isn’t to give information about singular nouns and uncountable

nouns.

there’s a TV in all the rooms. [positive sentence]

there isn’t any air-conditioning. [negative sentence]

Use there are/there aren’t to give information about plural nouns.

there are three restaurants. [positive sentence]

there aren’t any disabled facilities. [negative sentence]

Do/Does

Use question in the present simple to ask about general situations. Use do/does

+ the base from of the verb to make questions for all verbs except be. Use

do/does, don’t/doesn’t to make short answer.

A: Do you speak English?

B: yes, i do./no, i don’t.

A: Does the room have air-conditioning?

B: Yes, it does./No, it doesn’t.

Prepositions of time

Use the follow prepositions when talking about periods of time.

Preposition time


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on days, date

at clock times, the weekend, night, festivals

in periods of time, month, a certain year, seasons, parts of the day

from... to clock times, days, dates, month, years


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CHAPTER V

ASKING AND GIVING DIRECTIONS



Understand the use of prepositions of places and locations

Use the phrases and expressions in giving directions

A. Reading

As the 2008 Olympic Games will be hold in Beijing, all the residents in Beijing should

have one of the basic qualities, the ability of communicating with tourists in English. The

topic “asking and giving directions” is common and crucial in daily life. In Beijing, the

government advocated the public to learn and practice English. According to the

investigation, the majority of people have mastered simple expressions of asking and

giving directions. During the 2008 Olympic Games, the residents in Beijing will be

volunteers to guide and giving directions for foreigners and travelers from other

countries.

However, if you were a stranger or lost in Beijing or other countries, how could you get

your directions and who should ask for help first? At first, I suggest you first ask the

police for directions if there they are nearer. If there is no policeman, you can require

the couples with their children or the old to provide help, because they ought to be the

local men. Usually the conversation beginning like this " Excuse me or Where is the..."

Then describe the place you want to go. After you know the directions, you must say

“Thank You” to appreciate the person who tells you the directions. Since this topic is

very important, in this unit we’ll learn some expressions about asking and giving

directions.


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Answer these questions!

1. What do you say in English to ask and give directions?

2. If you were in a strange city and had difficulties in finding some place, how could you

ask for help? And what can you say?

B. Speaking

Conversation 1

Jack : Excuse me, Miss. Could you tell me where Shandong Foreign Languages

Vocational College is?

Wang : Yeah, go straight on this street, turn left at the traffic lights, and then you

will see the sign “Shanhai Road”. You can go on walking along the

Shanhai Road and you will find the gate of college at the right of road.

You can’t miss it.

Jack : Yes. I guess I catch your drift. It’s so kind of you.

Wang : You’re welcome. Good luck for you.

Jack : Thank you. The same to you. Goodbye.

Wang : Bye.

Conversation 2

A: Excuse me, can you tell me the way to the railway station?

B: Sure. It’s quite far from here. Don’t worry. It’s not difficult to get there.

A: I think I’m going in the wrong direction, aren’t I?


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B: Yes. First, you need to turn around and pass four traffic lights further up this road?

A: Yes, I do. They are about two miles away, right?

B: That’s right. Drive back to the first traffic light and turn right. Remember that we are

coming from this direction.

B: Oh yes! Then we drive to the No.11 motorway.

A: How far is that?

B: It’s only seven miles. We turn left to join the No.12 motorway and drive south. Then

you just go straight on until you see the station ahead of you. You can’t miss it.

A: How long will it take?

B: About 10 minutes if you aren’t caught in traffic jam.

A: OK.I got it. It is so nice of you to help me!

B: You’re welcome.

C. Grammar

Prepositions of Place: at, on, and in

We use at for specific addresses.

Grammar English lives at 55 Boretz Road in Durham.

We use on to designate names of streets, avenues, etc.

Her house is on Boretz Road.

And we use in for the names of land-areas (towns, counties, states, countries, and

continents).

She lives in Durham.

Durham is in Windham County.

Windham County is in Connecticut.


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Prepositions of Location: in, at, and on

and No Preposition

IN (the) bed* the bedroom the car (the) class* the library* school*

AT class* home the library* the office school* work

ON the bed* the ceiling the floor the horse the plane the train

NO PREPOSITION downstairs downtown inside outside upstairs uptown

Expressions

(1) Excuse me, Sir/Madam.

(2) Could you tell me where the police station is?

How to get to the police station?

(3) Go straight across/ to/through the crossroad.

Go straight down/ahead……

(4) Then turn right/turn to the right.

(5) It is opposite/behind/beside Xinhua Bookstore.

(6) How far is it from here?

How long does it take?

Is it far from here?

(7) It will take you 10 minutes to walk.

It’s about 15 minutes’ walk.

(8) You’ll find it/You can’t miss it.


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CHAPTER VI

ASKING FOR PERMISSION

A. Learning Objectives:

In this lesson, you will be able to:

Understand the expressions used for asking for permission

Asking for permissions

B. Reading

Many times hotel staff will find themselves in situations where they will have to take

some action that will affect their guests. In these cases, the staff should politely ask the

guest for permissions before taking any action. The guest may also ask permission to do

something. It is only polite to ask for their permission before doing so. There are several

expressions that can be used for asking for permission.

C. Speaking

Bell Desk staff

Guest: Would it be a problem if I left my luggage here for a few minutes?

Staff: No problem at all, Sir. I’ll keep an eye on it.

Engineering staff

Staff: May I move this package out of the way to get to the outlet?

Guest: Of course, whatever you need.

FB staff


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Staff: May I pour more wine, ma’am?

Guest: Of course

Front Desk Staff and Leisure staff

Staff: Is it alright if I make a copy of your passport?

Guest: Sure

Health and Leisure Staff

Staff: May I borrow your pen?

Guest: Absolutely, here you go

Housekeeping staff

Staff: Do you mind If I clean the room now, Sir?

Guest: Actually, would it be possible if you come back later in half an hour?

Staff: No problem ma’am

Kitchen staff

Staff: Is it alright if I use oranges instead of tangerines?

Guest: well, if you must. You must. No problem

Spa

Staff: Do you mind if I place your bag on the counter ma’am?

Guest: I prefer, I prefer to keep it insight.


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D. Grammar

To ask for permission Possible responses

Is it alright if …… I really wish you wouldn’t

Do you mind if… No, I don’t mind. Go ahead

May I …. Sure, No problem

Would it be a problem…. No problem at all

Would it be alright if …. No, please don’t


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CHAPTER VII

GIVING INSTRUCTION

Learning Objectives


Understand the patterns used in giving instructions

Give instructions related to equipment or procedures found in

hotel

A. Reading

There may be rare opportunities when a hotel employee has the opportunity to give

instructions to a guest on how to do something or explain a situation or process. For

example: a Health Center staff may have to provide instruction on how to operate a

piece of equipment, or a business center staff may have to explain a guest how to

operate a copier or fax machine, or a front desk staff explain to a guest the process

needed to extend a visa.

Match the appropriate responses with the questions. Put the correct number of

the question on the line.

1. How do I open this bag? ___ Yes, just put one cup of the grain in the

cooker and add one half cup of water and

turn the cooker on.

2. What do I need to do to ___ Sure, open up the bag, put the bag in the

operate the safe? microwave, then set the timer for four minutes

and turn it on.

3. How do I get connected to the ___ Move to a country where English is the Native


31

Internet? language.

4. Do you know how to make this ___ Sure, first put the paper on the glass and close

popcorn? the lid, then enter the number of copies you

want and finally press start.

5. Is it easy to make rice? ___ Look for the Internet Explorer icon on the desk

top and click it.

6. I can’t get the remote to work. ___ Look for a small slit on the top right hand

corner of the bag and start tearing there.

7. Can you show me how to copy ___ One- put three scoops of your favorite flavor

this? into a blender, two-add about a third of a cup

of milk, and three- turn on the blender.

8. How do you make sun tea? ___ Easy, fill and jug with water, put in a couple of

tea bags, and place in the sun.

9. How can I dramatically improve ___ First, select a four digit number as your code,

my English ability? then enter the numbers in the new

combination setting.

10. What are the steps in making a ___ Well, you have to point it at the TV before it

B. Speaking

Guest : How do you operate this tread mill?

Staff : First, turn it on then set the controls for speed, distance, or time. Last,

press the start button.

Guest : Can you show me how to hold the putter?

Staff : First, grasp the club with your left hand. Your thumb should be pointing


32

down and parallel to the shaft. Next, put your right hand below your left

hand, with your right pinkie finger touching your left index finger. Grip

the shaft by placing the palm of your right hand over your left thumb.

Your right thumb should also be pointing down and parallel to the shaft.

Guest : Do you know how to make a paper kite?

Staff : Sure, first, get two thin strips of light weight balsa wood, one three feet

long and one two feet long. Next, join the strips together forming a T

shape. After that, run twine from each end of the wooden strips,

forming a diamond shape. Then, glue large sheets of paper onto the

twine and wooden strips, so the diamond shape is covered with paper.

Last, attach a long piece of string to the kite, where the two strips of

wood cross to form the T.

Guest : How do I send a FAX?

Staff : First, put the paper into the feeder. Then enter the phone number it is

being sent to. Finally, hit send.

C. Grammar

When asking for instructions or giving explanations there are several standard

expressions that can be used. Look at these examples.

How do you operate ( … this tread mill)?

Can you show me how to ( …operate this

FAX machine)?

What’s the best way to (…hold a putter)?

Do you know how to (... get a visa extended)?

How do I go about (... changing my departure flight)?


33

When giving instructions or explaining things it is useful to use sequence

markers, words which guide the listener or reader through the instructions. It

is also important to keep the instructions or explanations short and simple.

Some of the more common sequence markers are listed below.

first second third forth

after that next before that then

you begin by the last step is now final


34

CHAPTER VIII

TAKING FOOD ORDER

Learning Objectives


Understand the phrases in taking food order

Taking food order

A. Reading

Tips Taking Food Order

1. Serving guest with smile, friendly, and courteous.

Usually people always want to be treated nice, they are the king in this situation

because they are a customer. People are happy if we smile to them, and get

conversation friendly. People like everyone who has a courteous. Greet them first

before asking the order.

2. Make sure the menu is available.

Make sure for the menu is available to order. Let them know if the menu they order is

sold out, So then people wouldn’t disappointed. And asking for another menu to

change what they order.

3. Make sure the menu is correct by repeating the order

Repeat the order before we bring the order to kitchen, because if the menu is not

correct it would be a complaint. Try to be nice and avoid the complaint.


35

4. Notify estimate time when the menu will be ready.

Let customer know how much time kitchen need to serve the menu. That is to avoid

customer complaining. And make sure the menu will be ready on time.

B. Speaking

Conversation I

Waiter : Good Afternoon, madam. Are you ready to order?

Customer : Yes, I’d like to order the special menu of the day, what is it?

Waiter : The Special menu today is King Prawns with chili and garlic, madam. Are

you

interested to order?

Customer : Okay, I’d like to order two. And for the drinks we want to order two

Coconuts

mixed with orange.

Waiter : Would you like to order the dessert? We have rainbow cake today.

Customer : I’ll take that two, please!

Waiter : anything else, madam?

Customer : No, thanks.

Waiter : Well, i repeat the order first. Two King Prawns with chili and garlic, two

coconut

mixed with orange, two rainbow cake. It’s enough?

Customer : Yes.

Waiter : It will be ready at 10 minutes madam. Call me when you need me.

Conversation II

Waiter : Hello, Can I help you?

Kim : Yes, I'd like to have some lunch.


36

Waiter : Would you like a starter?

Kim : Yes, I'd like a bowl of chicken soup, please.

Waiter : And what would you like for a main course?

Kim : I'd like a grilled cheese sandwich.

Waiter : Would you like anything to drink?

Kim : Yes, I'd like a glass of Coke, please.

Waiter... After Kim has her lunch.: Can I bring you anything else?

Kim : No thank you. Just the bill.

Waiter : Certainly.

Kim :I don't have my glasses. How much is the lunch?

Waiter : That's $6.75.

Kim : Here you are. Thank you very much.

Waiter : You're welcome. Have a good day.

Kim : Thank you, the same to you.

C. GRAMMAR

- I would like …; I’d like … (you)(to) ..., Expressing desire, polite request and

questions, opinion or hope, wish and regret. to say what we want or what we want to

do:

I’d like that one please.

I’d like to go home now.

- Would

Often used in auxiliary functions with rather to express preference:


37

I would rather go shopping today.

We’d rather say something than stay quiet.

Used to express a wish or desire:

I would like to have one more pencil.

Used to express contingency or possibility:

If I were you, I would be so happy.

Used to express routine or habitual things:

Normally, we would work until 6 p.m.

- Will

Used to express desire, preference, choice, or consent:

I will take this duty.

Will you stop talking like that?

Used to express the future:

It will rain tomorrow.

The news will spread soon.

Used to express capacity or capability:

This bucket will hold two gallons of water.

This airplane will take 200 passengers.


38

CHAPTER IX

MAKING DRINKS

Learning Objectives


Understand the verbs and nouns related to drinks

Present the method to make drinks

A. Reading

A cocktail is a mixed drink typically made with a distilled beverage (such as gin, vodka,

whiskey, tequila, or rum) that is mixed with other ingredients. Cocktails were originally a

mixture of spirits, sugar, water, and bitters. It now means almost any mixed drink that

contains alcohol. A cocktail today usually contains one or more kinds of spirit and one or

more mixers, such as soda or fruit juice. Additional ingredients may be sugar, honey,

milk, cream, and various herbs. Before being served in cocktail glass, this drink is mixed

and shaken in order to mix ingredients. Cocktails may vary in their ingredients from

bartender to bartender, and from region to region. Two creations may have the same

name but taste very different because of differences in how the drinks are prepared.

Kind of cocktail:

• The margarita

• Manhattan

• Daiquiri

• the sazerac

• the rob roy, etc

Tips in making a cock tail


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Don’t combine two recipe at once.

Always follow the sequence cocktail recipe.

Don’t mix more five ingredients

Recipe of the margarita

Makes 1 serving

3 ounces 100-percent agave white or repos ado tequila

2 ounces Cointreau

1 ounce fresh lime juice

Instructions: Add all ingredients to a cocktail shakes. Add ice and shake for 10 to 15

seconds. Strain into a chilled, salt-rimmed cocktail glass.

Recipe of Manhattan

3/4 oz. sweet vermouth

2 1/2 oz. bourbon whiskey

1 dash angostura bitters

1 maraschino cherry

1 twist orange peel

Combine the vermouth, bourbon whiskey, and bitters with 2 - 3 ice cubes in a mixing

glass. Stir gently, don't bruise the spirits and cloud the drink. Place the cherry in a chilled

cocktail glass and strain the whiskey mixture over the cherry. Rub the cut edge of the

orange peel over the rim of the glass and twist it over the drink to release the oils but

don't drop it in.

VARIATION: No bitters. Substitute a twist of lime for the cherry and orange. Hold the

lime twist in a lighted match over the drink and then drop it in. The heat really zips up the

lime flavor.


40

B. Speaking

Conversation 1

Bartender : Good evening, what can I get for you?

Guest : I want drink a cocktail, please.

Bartender : Many kinds of cocktail here, like a Manhattan, margarita, daiquiri and

the Sazerac. What do you want?

Guest : Hmmm, how to make margarita?

Bartender : To make margarita we need tequila, Cointreau, and fresh lime juice.

Add all ingredients to a cocktail shakes. Add ice and shake for 10 to 15

Strain into a chilled, salt-rimmed cocktail glass.

Guest : Wow, it’s interesting, okay i want it.

Bartender : Just a moment please.

Conversation 2

Bartender : Hi there. What can I get for you?

Guest : I need something cool.

Bartender : you've come to the right place.

Guest : do you have any specials on?

Bartender : we've highballs for half the price.

Guest : Sorry, I meant for the beer

Bartender : late-night beer menus we are a local draft pitchers with wings half dozen

for $ 12.99.

Guest : I guess I should have brought a friend. I think I will just have a Heineken


41

for the moment.

Bartender : sure, would you like that in the press or in the can?

Guest : do you have the bottle?

Bartender : no, I am afraid we do not.

Guest : it's okay. I'll take a glass of beer.

Bartender : a pint of Heineken.

Guest : actually, you are better off just making sleeves.

Bartender : of course. And I have to start you a tab?

Guest : no, I am driving. How much I owe to you?

Bartender : $ 5.25

Guests : Keep the change

Bartender : thank you.

D. Grammar

Giving Instructions

An instruction (also called an order or an imperative) is always in the infinitive without

"to", so it is rather like a present simple tense. However, the subject of an instruction is

always "You", but mostly it is understood, not spoken. Sometimes a vocative (name) is

used to show who the instruction is given to.

Example : pour, stir, fill, shake, take, mix

Sequence

Example: first, second, then, finally, next

The example sentence is like:

To make a margarita, first take reposed tequila, Cointreau, fresh lime juice in a chill. Add

ice and shake for 10 to 15 seconds. Strain into a chilled, salt-rimmed cocktail glass.


42

CHAPTER X

RECOMMENDING DESSERT

Learning Objectives


Understand the phrases used in giving recommendation

Identify the names of desserts

Give recommendation on desserts

A. Reading

Desserts

Desserts are usually sweet course that concludes a meal. The food that composes the

desserts course includes but is not limited to sweet foods. There is a wide variety of

desserts in western cultures now including

1. Cake

2. Cookies

3. Biscuit

4. Gelatins

5. Pastries

6. Ice cream

7. Pies

8. Pudding


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Fruit is also commonly found in desserts courses because of its natural sweetness.

Many different cultures have their own variations of similar desserts around the world,

such as in Russia, where many breakfast foods such as blint, oladi, and syrniki can be

served with honey and jam to make them popular as desserts. The loosely defined

course called dessert can apply to many people.

B. Speaking

Conversation 1

Offering dessert, Situation is after the guest meal it main course.

Waiter : How about your main course, mom?

Woman : Thank you. That was very nice.

Waiter : Good, I’m glad you enjoy it. Would you like the dessert menu?

Woman : Yes, please. Do you have any ice cream?

Waiter : Yes, we do. There’s vanilla, raspberry, and chocolate, and there’s

also black currant sorbet. Here are the menus. We also have a

special board. Today we have French apple tart, summer pudding, and

Hazelnut meringue with summer barriers.

Woman : Oh, I’ll have the blackcurrant sorbet, please!

Man : Hmm… I don’t know. What do you recommend?

Waiter : I recommend the French apple tart. It’s delicious. And the summer

pudding is very good, too.

Man : I think I’ll have the French apple tart.

Waiter : Would you like it with cream or ice cream?

Man : Ice cream, please.


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Waiter : Would you like coffee now or after your dessert?

Man : After, please.

Explain Cheese to the guest.

Guest : excuse me, Do you have some cheese for me?

Waiter : I’m sorry ma’am, may I know the kind of cheese do you like?

Guest : no problem, I like the all kinds of cheese, but can you explain for me

about all the cheese that you have?

Waiter : certainly mom, in our restaurant we have many kinds of cheese. There

are any soft and hard cheese. For soft cheese we have Stilton,

camembert, Brie, Mozarella, mascarpone, etc. for had cheese we have

Cheedar, Gouda, Gruyere, Ementhal, Machego, and Parmessan. The all

cheese we impoted from some county in the world. That is enough

ma’am,

and which one do you like?

Guest : all right, that’s very good explanation. Would you give me recommend?

Waiter : certainly mom, but may I know what kind of cheese do you like, soft or

hard cheese?

Guest : I think soft cheese is better!

Waiter : all right ma’am, how about Brie cheese, it’s so good and matched with

bread.

Guest : okay! I take it. Thanks for your explanation and your recommendation

Waiter : certainly mom, your welcome!


45

C. Grammar

SOME

Use some in positive statements and in polite offers and request.

Examples:

• I’d like some ice cream. (Positive Sentence)

• Would you like some more wine? (Offer)

• Can we have some bread, please? (Request)

ANY

Use any in question and negative sentences.

Examples:

• Do you have any cheese? (Question)

• We don’t have any wine. (Negative Sentence)


46

CHAPTER XI

PAYMENT QUERIES


In this lesson you will be able to:

Understand how to handle payment queries

Identify the phrases used in dealing with payment

Handle payment

A.Reading

Payment Queries tips!

1. Make sure you understand how to payment

Don’t pretend to understand how to pay. If you not directly understand, you have to ask

because it will make you lose. So the guest will not make mistakes in paying bills

payment.

2. Listen carefully

When guests receive a bill payment and it turns out there is a mistake or are not

understood in making payment, the guest will be asked the waiter. A waiter must listen

carefully guest complaints and the waiter had to make a guest understand the solution

given the waiter to avoid mistakes on the bill payment

3. Complaints payment

After the guests purchase, guests will be asked for a bill of payment, and guests will be

checking the bill given by the waiter / ss and sometimes cashier entered incorrect data


47

or write down the price because it does not match the prices on the menu or not in

accordance with the purchase by guests.

4. Giving solver

In rensponse to bill paying guest request, we will provide solutions to answer every

question so guests can understand how to pay bills or when there is an mistakes on the

bill payment provided by the waitress.

5. Giving an explanation

In the payment of bills, sometimes the guest do not understand the way of payment.

payment of bills do perform in cash, by credit card or bank transfer. As a seller, we have

to give a full description, detail and clear that there is no error in the payment.

6. Learning ethics in handling guest complaints as bill payment

In charge of payment are, sometimes there is an mistake on the bill payment and the

guest will make a compalint to waiter and the waiter had to use ethics in response to

guest issues. Waiter had to apologize to the guests when there is an mistake on the bill

payment and waiter should use polite words that are not offended and the waiter had to

be nice and polite in front of guests.

B.Speaking

Conversation 1

Waiter : Yes sir, how may I help you?

Guest : Yes, how much is for all this food?

Waiter : Okay sir, I will bring your bill sir. May I know how would you like to pay?

Guest : I will pay in cash

Waiter : Would you wait a moment, Sir. I’ll be back and get your bill

Guest : OK, I’ll wait


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Conversation 2

Guest : Excuse me. Could I have the bill now?

Waiter : Yes, it’s ready for you. Here you are. It includes your drink from the bar,

one gin and tonic, a vodka and lime

Example question in payment queries :

~ My card is valid yet it hasn’t been autorized. Why is this?

~ I’ve recieved an email to tell me payment has been declined.

What should i do?

~ Which credit cards do you accept?

~ How do i pay with PayPal?

~ Can i get receipt?

~ When will you charge me?

A. Grammar

Much

In the interrogative forms we use:

much with uncountable nouns. (money, bread, water...)

Example:

~ How much money/bread/water...is there?

In the negative forms we use:

much with uncountable nouns. (money, bread, water...)

Example:

~ I haven't got much money/bread/water...

Many

In the interrogative forms we use:


49

many with countable nouns. (students, desks, windows...)

Example:

How many students/teachers/desks... are there?

In the negative forms we use:

many with countable nouns. (students, desks, windows...)

Example:

There aren't many students/teachers/desks...

A lot of

In the affirmative forms:

In spoken English and informal writing we tend to use:

a lot, a lot of, lots of with countable and uncountable nouns.

Example:

"How many students are there in the classroom?"

"There are a lot."

"How many students are there in the classroom?"

"There are a lot of / lots of students"..

In formal written English:

It is also possible (and preferable) to use many and much rather than a lot of,

lots of and a lot in formal written English.

Example:

There are many students.

Much time was spent on studying.

So if you're speaking or writing to friends (informal), use a lot, a lot of, lots of. But

if you want to be more formal, perhaps it is preferable to use much and many.


50

Much, many, a lot:

"Much", "many", and "a lot of" indicate a large quantity of something, for

example "I have a lot of friends " means I have a large quantity of friends.

Much, many, and a lot are quantifiers.

Study the examples below:

How much money have you got? I haven't got much money.

I have got a lot.

I have got a lot of money.

How many students are in the classroom? There aren't many.

There are a lot.

There are a lot of/lots of

students.


51

CHAPTER XII

FACING A JOB INTERVIEW



Understand the tips for facing a job interview

Identify important questions asked during the interview

Use the phrases and expression in the interview

B. Reading

THE INTERVIEW

Nervous about an upcoming interview? You’ve found the perfect job but there’s one

thing standing in the way: the interview. Stop worrying because there are so many

recruiters ask the same basic question in their interviews. So with a little preparation,

you can avoid putting your foot in your mouth and just saying goodbye to your dream

job. Here are the things that you should to be known before you face your interview.

1. Check out the company

How much do you know about the company that contacted you to the interview?

That’s should be plenty of time for that because some companies will put all information

on their website.

2. Dress for interview success

Some people doesn’t care about their grooming before interview but you have to know

that the first judgment an interviewer based on how you look and what you are wearing.


52

3. Improve your interview technique

A job interview gives you a chance to shine so what you say and what you going to do

will move you to the next consideration of your career.

4. Preparation for your phone interview

While you are actively on job searching, make sure that you are ready for a phone call

from some companies to talk to you for a minute. It’s important to be prepared yourself

for interview by phone.

5. Practice Interviewing

Taking the time to review typical interview questions you will probably be asked during a

job interview. It will help you how to responses and will calm your frazzled nervous.

6. Use your contact

Who you know at the company you are interviewing with really does matter because you

will always need some contacts from important person and you should save their contact

person or emails.

7. Take the time to say Thank You

Taking the time to say Thank You after interview not only is a good interview etiquette, it

reinforces your interest in the position which you like. Always use your thank you for any

issues and concern that came up during the interview and if at all possible, send your

“Thank You” note within 24 hours of interviewing.

C. Speaking

Conversation

Look at this conversation between Gustavo and The Interviewer and catch some useful

phrase from their conversation.


53

Interviewer: So Gustavo, tell me something about yourself.

Gustavo: Well, I was born in Rio de Janeiro and have been living there for all my life. I

used to work as a receptionist in the hotel, I really love hospitality world.

Interviewer: What did you like or dislike about hospitality world?

Gustavo: I do really love this kind of job because I love to help people around me, which

are what I do for my previous job.

Interviewer: Okay, How do you handle stress and pressure?

Gustavo: From my personal perspective, I manage stress with prioritizing my

responsibilities so I have a clear idea of what needs to be done when. Also, I enjoy

working in a challenging environment.

Interviewer: What can you contribute to this company?

Gustavo: I’m an enthusiastic, hard worker with the experience to get things done

efficiently. And I can contribute my organizational skills and my ability to work well in a

group.

Interviewer: What are your salary expectations?

Gustavo: I noticed that your advertisement didn’t specify a salary, now that you have

heard a bit about my work experience and background. Salary is important to me, but

not more than using my skills.

Interviewer: Right. Well, I’m seeing two more candidates tomorrow. Then I’m going to

make a shortlist to discuss with our General Manager. If you are shortlisted, we’ll phone

you to arrange a second interview. Thank you so much for coming.

Gustavo: Okay, you are welcome. And thanks again for the time.


54

D. GRAMMAR

Useful Phrase to learn

• Tell me something about yourself.

• I was born in Rio de Janeiro.

• I used to work as a receptionist in the hotel.

• How do you handle stress and pressure?

• I enjoy working in a challenging environment.

• I’m an enthusiastic, hard worker with the experience to get things done efficiently.

• What are your salary expectations?

• Well, I’m seeing two more candidates tomorrow.

• I’m going to make a shortlist.

• We’ll phone you to arrange a second interview.

• Thank you so much for coming.

GOING TO

(to be Going to + Verb Infinitive)

We use going to:

• when we want to talk about a plan for the future

• when we want to make a prediction based on evidence we can see now

• when we want do something because in the past we have made a plan or decision to

do it.

For example:

• They are going to launch it next month.


55

• You look very tired. You are going to need to stop typing your document soon.

• In ten years’ time, I have made a decision that I am going to be boss of my own

successful company.


56

VOCABULARY

Word

part of speech Meaning Example sentence

adjoining rooms

noun

two hotel rooms with a door in

the centre

If you want we can book your parents

in an adjoining room.

amenities

noun

local facilities such as stores and

restaurants

We are located downtown, so we are

close to all of the amenities.

attractions

noun things for tourists to see and do

The zoo is our city’s most popular

attraction for kids.

baggage

noun

bags and suitcases packed with

personal belongings

If you need help with

your baggage we have a cart you can

use.

Bed and Breakfast

noun

a home that offers a place to stay

and a place to eat

I can book you into a beautiful Bed

and Breakfast on the lake.

bellboy

noun

a staff member who helps guests

with their luggage

The bellboy will take your bags to

your room for you.

book

verb arrange to stay in a hotel

I can book your family in for the

weekend of the seventh.

booked

adj full, no vacancies I’m afraid the hotel is booked tonight.

brochures

noun

small booklets that provide

information on the local sites and

attractions

Feel free to take some brochures to

your room to look at.

check-in

verb

go to the front desk to receive

keys

You can check-in anytime after four

o’clock.

check-out

noun

return the keys and pay for the

bill

Please return your parking pass when

you check-out.


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complimentary

breakfast

noun free of charge

All of our rooms

have complimentary soap, shampoo,

and coffee.

cot, rollaway bed

noun

a single bed on wheels that folds

up

If you need an extra bed, we have cots

available.

damage charge

noun

money a guest owes for repairs to

hotel property (when caused by

violent or careless acts)

We will have to add a damage charge

for the hole you put in the wall.

deposit

noun

amount paid ahead of time to

secure a reservation

You will not receive

your deposit back if you cancel.

double bed

noun a bed large enough for two people

They are a family of four, so give

them a room with two double beds.

floor

noun a level of the building

The swimming pool is on the

main floor.

front desk,

reception

noun

the place where guests go to

check in and out and to get

information

Towels are available at the front

desk.

guest

noun

a person that is staying at the

hotel Our washrooms are for guests only.

hostel

noun

a very inexpensive place for

travelers on a budget

In the hostel you probably won’t get

your own room.

hotel manager

noun person in charge at the hotel

I’ll let you make your complaint to the

hotel manager.

housekeeping,

maid noun

staff members that clean the

rooms and linen

Put a sign on the door if you want

housekeeping to come in and change

the sheets on the bed.

ice machine

noun

a machine that automatically

makes ice that guests can use to

keep drinks cold

There is an ice machine by the

elevator on all of the even numbered

floors.


58

indoor pool

noun

place for guests to swim inside

the hotel

The heated indoor pool is open until

10 pm.

inn

noun another word for “hotel”

There’s an inn on the other side of

town that has a vacancy.

Jacuzzi, hot tub,

noun a small hot pool for relaxation

Our honeymoon room has a

personal hot tub.

king-size bed

noun extra large bed

A room with a king size bed costs an

extra ten dollars a night.

kitchenette

noun a small fridge and cooking area

Your room has a kitchenette so you

can prepare your own breakfasts and

lunches.

noun

linen

noun sheets, blankets, pillow cases

We will come in and change

the linenswhile you are out of your

room.

lobby

noun

large open area at the front of the

hotel

You can stand in the lobby and wait

for your bus.

luggage cart

noun

a device on wheels that guests can

push their luggage on

Please return the luggage cart to the

lobby when you are finshed with it.

maximum capacity

noun

the most amount of people

allowed

The maximum capacity in the hot tub

is ten people.

motels

noun

accommodations that are slightly

cheaper than hotels

Our motel is very clean and is close to

the beach.

noisy

adj loud

The guests next to you have

complained that you are being

too noisy.

parking pass

noun

a piece of paper that guests

display in the car window while

in the hotel parking lot

Display this parking pass in your

window to show that you are a hotel

guest.


59

pay-per-view

movie

noun

extra charge for movies and

special television features

If you order a pay-per-view movie,

the charge will appear on your bill.

pillow case

noun

the covering that goes over a

pillow

Room 201 doesn’t need their sheets

changed, but they requested one new

pillow case.

queen size bed

noun

bed with plenty of space for two

people (bigger than a double)

They have a queen size bed so the

small child can easily fit in the middle.

rate

noun

cost of renting a room for a

certain time period

Our rates change depending on the

season.

reservation

noun

a request to save a specific room

for a future date

They say they made a reservation but

it doesn’t show on the computer.

room service

noun

delivery of food or other services

requested by guests

If you would like a bottle of wine, just

call room service.

sauna

noun

a hot room for relaxation, filled

with steam

We don’t recommend bringing young

children into the sauna.

single bed

noun a bed for one person

The economy priced room includes

one single bed.

sofa bed noun a bed built into a sofa or couch

The room contains a sofa bed so the

room actually sleeps five.

towels

noun

used to cover and dry the body

after swimming or bathing

You can get your swimming

pool towels at the front desk.

vacancy

noun

vacant

adj available rooms

We only have one vacancy left, and it

is for a single room.

valet

noun

staff that parks the guests’

vehicles

If you leave your car keys with us, the

valet will park your car underground.

vending machine a machine that distributes snacks The vending machine on the fifth


60

noun and beverages when you insert

coins

floor has chocolate bars and chips.

view

noun

a window that offers a nice image

for guests

The room is more expensive because

it has a spectacular view of the beach.

wake up call

noun

a morning phone call from the

front desk, acts as an alarm clock

What time would you like your wake

up call?

weight room,

workout room,

gym

noun

a room that guests can use for

exercise and fitness

Our weight room has a stair climber

and a stationary bicycle.

REFERENCE

Highly Recommended Book 1 Pre-Intermediate

english for hotel accommodation - sahid tourism · pdf fileenglish for hotel accommodation...

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