English for International Business Communication

Attn: Georgia DedeFax No: 210 3633174

Your survival kit for business interaction

HELLENIC AMERICAN UNIONMassalias 22, 106 80 Athens, T.: 210 36 80 900, F.: 210 3633174e-mail: hau@hau.gr, http://www.hau.gr

This interactive, 60-hour program helps you develop confidence and sophistication in the use of English when dealing with various situations in the work place and interacting with native and non native speakers.

During the program you will be exposed to authentic language through case studies, and you will take part in simulations, role-plays and conversations.

• Emphasis is put on verbal communication and cross cultural issues. • You will have no homework. All activities are performed in class.

The program is taught in small groups of up to 13 people. You need to already have an intermediate command of the English language (Lower level) to be able to participate. So far more than 600 professionals have successfully completed the program.

Interacting face-to-face• Making the right first impression• Introducing oneself and others (personal details, job,

responsibilities)• Welcoming visitors• Making small talk• Keeping the conversation going

Interacting with others in a social context • Socializing with confidence• Cross cultural issues and

misunderstandings• Avoiding faux pas• Inviting, accepting or declining

invitations• Using humor and anecdotes

Dealing with difficult clients• Being diplomatic• Problem solving• Calming down hostile customers

Writing business correspondence• Writing and replying to inquiries

and complaints• Writing faxes and memos• Drafting reports, proposals and

plans• CVs, resumes and cover letters • Email tips and netiquette • Getting to the point• Indicating attitude• Contrasting and linking ideas• Using formal or informal language• Using passive or active voice

appropriately• Expressing negative ideas• Editing• Punctuation

Communicating over the phone• Asking for and giving information• Preparing to make a call• Receiving calls• Teleconferencing • Taking and leaving a message• Arranging appointments• Overcoming the secretarial barrier• Problem solving and dealing with

complaints on the phone

Content

Giving presentations• Presentation technique

• Discussing products, brands and the marketing mix• Using visual aids and talking about the content of visual aids

• Listing information• Linking ideas and sequencing • Summarizing and concluding• Ending a presentation• Handling questions and

discussions

Handling business meetings• Establishing the purpose of the

meeting• The language of decision making• Stating and asking for opinions,

being persuasive• Interrupting and handling

interruptions• Asking for and giving clarifications• Delaying decisions• Keeping minutes

Negotiating and making agreements• Types of negotiations• Making an opening statement• Bargaining and making

concessions• Accepting and confirming

or rejecting an offer• Summarizing and ending the

negotiationMichael Robbs

Content

The InstructorsMichael Robbs holds a BA in Interdisciplinary Human Studies from University of Bradford, UK, and an MA in Teaching English as a Foreign Language from St. Michael’s College, USA. Mr Robbs is also a teacher trainer. He has been teaching English for business purposes, as well as communication courses, on site, on line, and in-house, at the Hellenic American Union for the past 16 years. He has won international awards for excellence in teaching. His long experience, direct teaching approach, creativity and devotion to the success of his students can guarantee an effective and pleasant learning experience.

Lee Robson holds a BA in Modern Drama Studies from Brunel University, UK and an Advanced Diploma in Teaching English to Speakers of Other Languages (TESOL) from Hellenic American University. He has been teaching English for specific purposes as well as communication skills courses for the past 5 years. He combines creative skills with training to ensure rich, meaningful, and memorable learning experiences for his students.

Timetable:7/10/2015 – 16/12/2015Monday and Wednesday, 18:30-21:30

8/10/2015 – 17/12/2015Tuesday and Thursday, 18:00-21:00

Fees: € 600

Useful information

Content

Certify your Business English level with TOEIC®

The Test of English for International Communication

(TOEIC®) is a multiple-choice examination designed

to measure how well you can communicate in

English in a social or workplace situation. The test is administered on a

weekly basis, while you receive your results 5 days after the test date and your

Certificate a day later. The TOEIC® test has been recognized and accredited

by the Supreme Council for Civil Personnel Selection (ASEP). Please call

2103680029 or send an email to toeic@hau.gr if you need more information

on TOEIC® test.

More than 1800 hours of specialized Business English programs have been designed in consultation with employers and have been delivered in-house on their premises. The key to such customized programs is a clear understanding of the language needs of the company’s group of participants, as well as the company’s objectives for conducting this training. We therefore create a program that is relevant, useful and applicable to the participants’ daily activities.

Industries we have designed and conducted customized Business English courses so far include: Food & Beverage, Embassies/Diplomats,

Maritime, Aviation, Construction, Business Consultants, Insurance, Cosmetics, Consumer Goods, Legal Services, IT Solutions, Export

Services, Banking.

Business English for your company

What former students say about the program

Very pleased with the teacher. He really likes his work and you can see it in every lessonAccount Manager

It is fun, it improves your communication and social skillsCompany Owner

It was the best program i’ve ever participated in. I will definitely recommend it to my colleaguesSystems Support Employee

The whole experience was fantastic. The teacher is amazingResearch executive

Totally satisfied. Professional behaviorBusiness Analyst

The instructor has deep knowledge of the subject and the ability to communicate such knowledge to the classPersonal Assistant

Do you want to know more?Please call 210 3680006 or 210 3680056, or send an email to training@hau.gr if you need more information of clarification.

INDIVIDUAL PARTICIPATION There are two registration options:

• On-line: You can enroll by clicking the “Buy Online” tab at the top of the

course description page. You will be asked to login to proceed. You need

a valid credit card (MasterCard or Visa) to be able to register this way.

Please note that the on-line registration system cannot estimate any

installments. An automatic confirmation will be sent if the transaction

is successful. Your receipt will be given to you on the first day of the

program.

• On-site: You can register at the Registrar’s Office, Monday through Friday,

9:00-20:00, by providing a complete registration form and paying in one

of the following ways: a) cash: You must pay at least € 300. You need

to pay the remainder by November 3, 2015 b) credit card: the full fee

will be charged to your credit card and interest free installments will be

arranged if your credit card is eligible. Tuition fees are not subject to VAT.

PARTICIPATION THROUGH YOUR EMPLOYERThere are two registration options:

• On-line: You can register your employees by clicking the “Buy Online” tab

at the top of the course description page. You will be asked to login

to proceed. Please type the employee’s details as well as the invoice

details, exactly as they should appear on the invoice. You will need a

valid credit card (MasterCard or Visa) to be able to pay the tuition fees.

An automatic confirmation will be sent if the transaction is successful.

Please note that the on-line registration system cannot estimate

any discounts, so if you wish to register 3 or more employees in the

program, and thus be entitled to the 10% discount, you are strongly

encouraged to use the off-line registration option.

• Off-line: To enroll your company’s employees you need to fax us a

complete registration form. Please type the invoice details in Greek,

exactly as they should appear on your company’s invoice. The full

program fee must be deposited in one of the HAU bank accounts that

are listed on the registration form. A copy of the bank slip should

accompany your registration form if you choose this payment method.

Tuition fees are not subject to VAT. The Hellenic American Union will

not accept any registration form that is not signed by the employer or

the person responsible for training. Employers who enroll 3 or more

employees in the seminar gain a 10% total discount. If you wish to take

advantage of the LAEK subsidy please check the relevant box and we

will email you all the necessary information.

REGISTRATION PROCEDURES

I WISH TO ENROLL FOR THE FOLLOWING CLASS:

7/10/2015 – 16/12/2015, Monday and Wednesday, 18:30-21:30

8/10/2015 – 17/12/2015, Tuesday and Thursday, 18:00-21:00

PARTICIPANT’S DETAILS

Last Name:

First Name:

Tax Number:

Position/Status:

Company:

Home Address:

Postal Code:

Mobile Phone:

E-mail Address:

I wish to receive information by the Hellenic American Union via mail or email

INVOICE DETAILS

Company Name:

Type of Business:

Company Address:

Postal Code/City:

Phone/Fax:

Tax Number:

Tax Office:

LAEK Subsidy YES NO

THE HELLENIC AMERICAN UNION BANK ACCOUNT

Alpha Bank: 441-00-2002-000010 (IBAN GR18 0140 4410441002002000010)

Eurobank: 0026-0012370100176525 (IBAN GR26 0260 0120 0003 7010 0176 525)

CANCELLATION POLICYParticipants’ cancellations must be made in writing at least 15 working days before the start of the program to be eligible for refund. Thereafter, no refunds will be given.The Hellenic American Union reserves the right to change or cancel any of its published programs due to unforeseen circumstances. A full refund is given to people who have registered.

I / we understand and accept the registration and cancellation policies.

Name/Signature:……………………………………. Date:…………..

REGISTRATION FORM

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Attn: Georgia DedeFax No: 210 3633174

* A recognized Center for Lifelong Learning (ΚεΔιΒιΜ2) that has been granted a license of operation by the National Organization for the Certification of Qualifications and Vocational Guidance (EOPPEP)

*

The Hellenic American Union collects and uses personal information in order to communicate with the members of its public, to provide educational and cultural programs and services, and to improve the quality of services that it offers. The information we have requested in this form will be maintained in digital and/or physical form and used only for the purposes described above. You have the right to reasonable access to the personal information we have on you, to request a copy of this information, and to correct it if inaccurate. To find out more, contact the Hellenic American Union at privacy@hau.gr.