AIESEC Hotel: Solution to Customer Experience

AIESEC in Delhi IIT came up with a financial model which is not as expensive for the interns, is

completely affordable and does not build any financial or logistical pressure on the local committee. We believe that Financial Sustainability is only and only when the Programme is Sustainable in itself This means that the programme is sustainable in itself without having to rely on external sources such as

income from events and projects. We are strong advocates for the fact that Exchange participants are as much a stakeholder to a

project as anyone else. At the end of the day, a iGCDP is not only an opportunity but a product.

Hence, it is an avenue for the Local Committee to generate surplus. Therefore, we took a stand. We matched 262 forms and realized 201 EPs without providing even a single

subsidy. This was facilitated through devising a financial Model with our Hospitality Partners.

1)Le Aster Hotels

2) Bharat Homes

3) Crescent Plaza For each room provided, AIESEC in Delhi IIT was charged by our lodging partners a fee of 12000 INR. Each room accommodated 3 Exchange Participants. Therefore, the break up came to 4000 per Exchange Participant. We charged EPs a minimal fee of 5000 INR. This comes out to 15000 Per Room. This covered food, travel to and from the metro station, Wifi ,cleaning of the room, laundry service etc. Hence, all the immediate needs of the Exchange Participant were taken care of within the 5000 INR that was paid by each EP for a month. All the surplus money generated ( approximately $1800) was then re-invested in trainee activities Along with Financial Sustainability Customer Experience was driven through the following activities:

Having weekly EP-LC Chillouts where they were engaged with the Local Committee.

Inviting EPs to LC Forums like LCMs, Local Conferences, LCP Elections

Feedback form where the grievances of EPs were listed and then resolved.

A separate Quality Task Force of 10 members headed by a Senior Manager Quality Task Force to

ensure that EPs have a comfortable experience.

Weekly trips to accommodation to check if EPs were facing any issues in the accommodation.

Team Members/ Leaders connected to entity:

LEAD Training for GB and MB.

Waiver of administrative fees of Raising to boost Integrated Expereinces.

Internal Mentorship.

External training at local conferences.

External opportunities like United Art Fair, Nokia Brand Ambassador.

Enhancing and maintaining Green in NPS:

The DI Gamut is AIESEC in Delhi IITs Intern Engagement Program that leads to integrated

experiences in the LC and a better engagement plan for the intern.

AIESEC Chain of hotels has increased the level trainee houses and EP Experiences.

Overall engagement of all Trainees at all LC forums like LCM’s, LCP Elections, Local Conferences,

EP-LC Chillouts.

EPIC’s ( EP Induction Conference) help for outgoing EP’s to keep them constantly involved with

the LC.

Establishment of the Quality Task Force (QTF) to look into overall Experience.

Delivery and ensure good quality delivery.

No NCB or ICB Complaints in the Entire Year.

Supporting documents:

1. http://www.myaiesec.net/content/viewfile.do?operation=fileview&contentid=10243823

2. http://www.myaiesec.net/content/viewfile.do?contentid=10246942