Enhancing Serviceat HOOPP

Ivana Zanardo | Vice PresidentNovember 2017

① HOOPP

② Plan Improvements

③ HOOPP Insight

④ HOOPP Connect

Agenda

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HOOPP

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STABLECONTRIBUTION

RATES

FULLYFUNDED

PLAN

CUSTOMERSATISFACTION

The Value of DB Plans

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For every dollar of pension you receive, only about 9 cents comes from member contributions.

HOOPP INVESTMENTS

PROVIDES (80¢)

WHAT MEMBERS CONTRIBUTE

(9¢)

EMPLOYER CONTRIBUTION

(11¢)

About the HOOPP DB Ambassador Program

To build a large group of HOOPP DB Ambassadors to advocate on behalf of defined benefit plans.

Role of a HOOPP DB Ambassador:• Receive monthly emails on retirement and pension issues• Spread the word to peers• Encourage peers to become DB Ambassadors• Dispel common myths about DB pension plans• Interact with us on social media, @HOOPPDB

To date, there are over 4,000 Ambassadors.

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What is a HOOPP DB Ambassador

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A HOOPP DB Ambassador is an individual who stays informed about issues surrounding retirement income security by receiving and sharing our communications

updates with friends, family and colleagues

A HOOPP DB Ambassador is willing to escalate efforts to protect our members if the

DB model is under question

Sign up to be an Ambassador

hoopp.com/getinvolved

Fill out a sign up card

Call Client Services 1-877-434-6677

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Plan Improvements

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Benefit Improvements

HOOPP’s Board of Trustees approved these Plan changes, effective Jan 1, 2018:

Increase to lifetime pension related to

service before Jan. 1, 2018

1 Increase to lifetime

pension resulting from a change in the way

we determine the average year’s

maximum pensionable earnings (YMPE)

2 Increase to post-

retirement survivor benefits for spouses,

including a new five-year guarantee

from the date of your retirement

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Active Member Benefit ImprovementsBenefit formula – increase past service benefit accrual rate Effective for all Active members as of Jan 1, 2018 For each year of contributory service before 2018, you will receive 1.75% of

your average earnings (increase from 1.5%) up to the average YMPE The 2% rate on average earnings above the average YMPE will not change

Key messages Help people have a better retirement Increase is approximately $100/year

of affected service

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Active Member Benefit Improvements

AYMPE change to 5 years before your retirement• Effective for all Active members as of Jan 1, 2018• Currently, we use the average YMPE for the three calendar years

immediately prior to your retirement. • Starting Jan 1, 2018, we will use the average YMPE for the five years

just before your retirement.

Key messaging• Since this average will be lower, more of your pension may be paid

out at the 2% rate.

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Benefit Improvement Example

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Survivor Benefit ImprovementsEffective Jan 1, 2018 for new retirements, existing retirees & surviving spouses and beneficiaries in pay• Increased the minimum benefit and added a five-year guarantee period• The minimum survivor benefit to your spouse is going up to 66 2/3% of your monthly

pension, up from 60% • Secondly, there’s the new five year guarantee period• If you pass away within five years of your retirement date, your surviving spouse will

receive the same monthly benefit as you (not including the bridge benefit) for the remainder of the five-year period

Key messagesThese changes align with HOOPP’s goal of increased retirement security for our members and their families

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Plan Design / Process changes over the past few years

HOOPP strives to stay ahead of the evolving pension landscape in

order to meet the changing needs of our

members and Employers.

Changes to eligibility rules for part-timeemployees

Streamlining Contributory

Service

Changes to HOOPP’s

disability process to simplify

administration

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HOOPP Members working at multiple Employers

Effective September 1, 2017

Members can continue to work in jobs where they’re not contributing• Only terminate employment where they are retiring

Members enrolling at multiple Employers• Member makes enrolment decision at each employer

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Buybacks – NEW process!

• NO EFFORT REQUIRED BY EMPLOYERS• New process for members• Members will call HOOPP to obtain a quote• HOOPP provides a quote directly to the member

Note: A form is still required if service being transferred from a non-HOOPP employer.

HOOPP Insight

OBJECTIVE:Modernization of HOOPP’s end to end pension administrative solution is to sustain and evolve HOOPP’s service model on an administrative platform that will:• Allow more flexibility and control over plan design and product enhancements• Improve administrative processes• Simplify employer administration• Facilitate more proactive and responsive member services

New Pension Administration System

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• We met with all employers last year to collect valuable information togain a better understanding of how you work with us

• Information was used to help with the design of our new employer website and to build tools to support you

• Continuing to make improvements to current processes to simplify the administration for our employers

Continuous Improvement

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HOOPP adopted a phased approach to the system transition:Launch: • January 2017 – 11 employers are the first to transition to HOOPP Insight• Throughout 2017 – 32 new employers registered on HOOPP Insight Learn: • Insight employers submit events, remittances and annual MDC on Insight Calibrate: • Based on feedback and learnings from Insight employers, HOOPP enhances

solution; 67 additional employers transition in the summer

All remaining employers in January 2018

Approach to Employer Transition to HOOPP Insight

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Benefits of HOOPP Insight

Data Submissions

• More efficient event processing (eg: File uploads for high volume events)

• Long anticipated elimination of involvement in the buyback process

• Automated posting of statements of account following annual member data collection

Remittances

• Simplified remittance process with intuitive display of outstanding monthly reporting and payments

Reports & History

• Flexible user-initiated ad hoc reporting

• Access to event/data submission history and member profiles

Dashboards & Alerts

• Real time posting of action items requiring attention

• Consolidated landing page with key process dashboards

• Targeted communications by role

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New Employer Website

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Feedback: • “Lots of member data available – easy to find a member and can see everything

on their record” • “Insight is quite simple, very straight-forward and user-friendly” • “Buybacks, easier for both the member and employer!”

Learnings: • Improve display and functionality of validations and warnings • More options for training methods and closer to launch

Employer Learning:

• Involve IT to help with the data file format changes as soon as possible!

Feedback and Learnings from Employers

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Feedback and Learnings from Employers

Looking forward to using HOOPP Insight (new employer website). Having participated in the webinars and now the training, my payroll staff and I are feeling very comfortable with the transition plan and live use of the new site.

I'd encourage everyone to attend the Roadshows. Bring all your staff involved with HOOPP.The presenters were extremely knowledgeable, and the training tools very detailed.

Step by Step "How To Do"  at our finger tips. For payroll, we are most excited about the real time statement information, retro reporting, file uploading, remittance simplicity and less involvement in buybacks.

Thanks to those organizations who were the first pioneers of INSIGHT, your feedback and suggestions were obviously heard in the development of this website. 

Dinah CaputoManager Staffing & Payroll Thunder Bay Regional Health Sciences Centre

Learning Centre

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Learning Centre

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Self-Learning Tools webpage

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Job Aids

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We’re almost there…

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In order to ensure a smooth transition for our remaining employers to Insight, a number of initiatives have already been completed this year while several are still underway:

• File Validation Tools • On-line Website access roles collection• Roadshow Information Sessions • Learning Tools microsite (with browser test)• Insight pre-registration

Preparation

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We’ve been on the road throughout October hosting HOOPP Insight Roadshow sessions • 25 sessions in 15 cities, over 500 employer contacts that represented 300 employers

Hosting live and recorded webcasts from late November until mid-December to walk through step-by-step each of the activities

In preparation for the transition over to HOOPP Insight, there will be a period of time when our employers won’t be able to access ESE2. More information to will be communicated in early December

We are providing our employers with a checklist so they know what you need to do:• prior to the transition to HOOPP Insight • while the websites (old & new) are not available and, • once you gain access to the new website on January 2, 2018

Support

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• Will continue to be provided during and after the transition to the new website

• We encourage our employers to review our Learning Tools webpage to gain knowledge about the new website and try out activities

• For ongoing support, contact our Regional Managers or Employer Services Specialists

HOOPPConnect

HOOPP Connect – Enhanced member website

• Enhanced functionality and features• Easy to use and simple to navigate• Your most up to date source of pension

information• Online tools and resources to stay

connected with your pension

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Robert Redford

Jane Fonda

December 21,1937

Brad Pitt Matt Damon

HOOPP Connect – Enhanced member website

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Members can update contact & survivor information

Estimated personal pension

Send secure messages to HOOPP

Online tools and resources to stay connected to your pension

Keep up to date on the latest news from HOOPP

Robert Redford

Jane Fonda

December 21,1937

Brad Pitt Matt Damon

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HOOPP Connect – Enhanced member website

Pension EstimatorUse your current personal pension data on file with HOOPP to estimate your future pension

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Tool allows you to model how retiring at different ages affects your pension

You can model three different ages, side by side

$60,000 16.59 year(s)

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HOOPP Connect – Enhanced member website

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Update my personal informationMembers can keep their contact information up to date

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HOOPP Connect – Enhanced member website

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My Pension ProfileEnsure your beneficiary, plan membership and employment information is accurate

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Jane Fonda

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Matt Damon

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HOOPP Connect – Enhanced member website

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Send and receive secure messages from the website

No more waiting for the mail - view electronic versions of all your HOOPP documents online

Review recent HOOPP newsletters and communications

My Inbox

My

HOOPP Connect – Enhanced member website for Retired Members

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Update My Personal InformationIn addition to updating contact information, retired members can update banking and tax withholdings

My Pension Profile• View payment history• Save and print monthly pension

payment information

Robert Redford

Jane Fonda

December 21,1937

robert.redford@hollywood.com

Stay Connected!

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#SHAREHOOPP #LEARNHOOPP

OVE THE EMPLOYER EXPERIENCE

NHANCE YOUR LEARNING

SK QUESTIONS

EAD AND STAY INFORMED

EVER STOP LEARNING

LPREAD THE WORD

ELP PROTECT DB PLANS

DVOCATE FOR RETIREMENT SECURITY

AISE AWARDENESS

NCOURAGE OTHERS

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Come visit us!

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Visit our booth #801/803/805 in the Exhibit Hall to learn more!