enjay autocall complete crm and telephony solution for car automobile dealers
TRANSCRIPT
Enjay AutoCALLCall Centre Solution for Automobile Dealers
The Automobile BOOM
India is Largest Automobile Market (More than 4 M vehicles annually)
Big Demand, Big Customer Expectation
Most Automobile dealers have their own Call Centers for Customer Care.
DMS is not Enough
“Dealer management System DMS”, provided by Car Manufacturer is not enough
DMS is not Enough
No Telephony Integration, No Customisation, No personalised Alerts.
Frustrated with Manual Calling ?
No control over agents, false reporting, No quality control. Business Loss.
Telecalling Solution Wanted
• DMS Integration• Sales & Service Followup• Insurance Sale & Renewal• EPABX Integration • Personalised Alerts to Customer• Customisable and Scalable.
Enjay AutoCALLCall Centre Solution for Automobile Dealers
The Perfect Solution
Telephony• Click to Call• Incoming Popup• Call Logs• Call Recording• Voice Broadcast• EPABX integration• IVR Routing• Conference• Multi Campaigns
CRM• DMS Integration• Lead Management• Service Mgmt.• Reminders and
Followups• SMS / Email
integration• Call allocation and
followup• Insightful Reporting
Telephony CRM• Click to Call• Incoming Popup• Call Logs• Call Recording• Voice Broadcast• EPABX integration• IVR Routing• Conference• Multi Campaigns
• DMS Integration• Lead Management• Service Mgmt.• Reminders and
Followups• SMS / Email
integration• Call allocation and
followup• Insightful Reporting
Enjay AutoCALLCall Centre Solution for Automobile Dealers
The Perfect Solution
Enjay AutoCALLCall Centre Solution for Automobile Dealers
The COMPLETE Solution
Lets take a walkthrough
A Few screenshots Explaining the Experience
Import from your DMS
Customisable Import Templates for your DMS. Import to Enjay AutoCALL
Service Call Management
Every caller gets his list to call, with complete Call Management.
Click to Call
With soft phone, talk handsfree, Hassle free instant connect with customers
Popup Script, Teleprompting
No need to memorise what to speak, the Customised campaign wise script helps.
One Click Call Desposition
Call disposition to help followup and decision making
Complete Customer Details
Having all the information about customer in one Place.
Customer Details (continued. . .)
These details can be customised !!!
Insurance Details
Manage entire Customer information from one location.
Campaign Details
Every Team member has his own task list, monitored by his Supervisor.
Insightful Reports
Every Agent and Admin has his own CUSTOMISABLE Dashboard.
Detailed Reports (eg.)
Userwise, Campaign wise, Calling report
More Reports . . .
Most powerful Reporting Engine, lets you create your own reports.
The InCOMPLETE Client List
• Chowgule Motors (Pune, Satara, Sangli, Goa, Ambegao, Katraj)
• Khodiyar Motors, Surat.• Comet Motors, Surat.• Crystal Honda, Pune.• Audi Call Center, Mumbai• AutoHangar, Mumbai• Mycar (Pune and Kanpur)
Enjay AutoCALLCall Centre Solution for Automobile Dealers
The COMPLETE Solution
Enjay AutoCALLCall Centre Solution for Automobile Dealers
www.enjayworld.com
Call us for a Demo +91-260-6612900