enmore services managed web support overview

Providing web systems with secure and selective access for on‐line support, collaboration and business process automation

Enmore Services Managed Web Support

www.support.enmoreservices.com www.enmoreservices.com

e‐mail: [email protected]

Confidential: v7.2 January 2011 Slide 2 of 14 All materials © 2008‐2011 Enmore Green Ltd.

4 Customers’ pre‐ and post‐sales support needs are extensive;

4 Information provision to Suppliers must be dependable and timely;

4 Working with Development Associates must allow 2‐way exchange and team collaboration;

4 Customers, Suppliers and Development Associates are often in multiple time zones;

4 Internal teams are often ‘on‐the‐road’ or teleworking!

4 Plus routine business processes take up more and more of your time

Supporting business partners today is hard!

Customers, Suppliers, Development Associates and Internal users must have access to the right information at the right time.


And it is getting harder ….

4More demanding customers, shorter product and service lifecycles, multiple collaborative projects;

4Tailored products and services requiring tailored support materials;

4Up‐to‐date information required instantly by everyone!

So timely, effective support to all business partners is becoming very difficult!


Enmore Managed Web Support An affordable, flexible and scalable web service

4 Provides ‘public access’ as well as secure, selective access to up‐to‐date, personalised information for different groups: available anywhere, anytime.

4 Extensible system allows the automation of routine business processes e.g. CRM, SFA, project management, fault management, etc.

4 Hosted software service model with no software licensing or hardware headaches: your resources can therefore be focused on critical support activities.

4 Easily integrated into an existing web presence: maintaining the ‘corporate’ brand and style throughout the support/collaboration site.

Customers

Development Associates

Controls the distribution of support materials to ‘public’

users as well as individual Customers and Suppliers

Suppliers

Supports collaborative 2‐way working with individual Development Associates

Public access

Internal teams

Enables remote working and business process support


Wide set of functions and supported content formats

4 A single integrated system with a unified set of functions that can be individually activated and accessed;

4 Different content formats allow rich, multimedia content to be created and maintained by designated content managers.

Integrated set of functions and media types to meet a wide range of support needs


Selective and secure access control

4Secure login for individual Users;

4Each User Group granted unique permissions for individual functions;

4Individual content ‘objects’ are ‘Categorised’ to restrict their access to defined Groups.

Flexible and secure access for a complex set of user requirements


Customised web site look ‘n’ feel

4 The overall web site style can be individually customised;

4 ‘Reflect’ an existing marketing web site design, allowing tight/seamless integration with other aspects of a web presence.

Customisable style to reflect an existing brand and theme


Customised views for each partner

Customise ‘home’ pages for each Group;

Develop individual partner ‘templates’;

Use unique menus, only visible to selected Groups of Users.

A powerful common platform that can provide an apparently dedicated system to each individual Group

4 Style and ‘brand’ the material for individual customers and projects:


Extensible system with an easy evolution path

Evolve from simple publishing through to automated ‘key process’ solutions that integrate with the public and secure/collaborative content.

Web Management

Users

Marketing & Strategy Sales & Support Products &

Services Supply Chain

Publishing

Document Management

Secure Access Control

Contact Management Key Process Automation

+ Collaboration

Packaged Solutions


Easy step‐by‐step process to ‘get going’

4Structured method to define requirements and to design a customised system;

4System infrastructure deployed and internal users trained;

4 Initial scope of deployment agreed and content loading by internal team supervised;

4 ‘Go live’ process project managed;

4Wrap‐up review to capture lessons learned and plan next steps.


Fully managed hosted service proposition

4Structured and managed deployment, typically on a fixed price basis;

4System operation and management on an annual subscription basis;

4Additional training and enhanced support options on an ad hoc basis.


Key Process Automation Collaboration Web

Publishing

• Gives you back time • Customised for your

specific needs • Improves the quality of

routine work • Makes sure things are

not forgotten

• Secure access to customised groups and individuals allows any number of private spaces

• Wide range of collaboration features (forums, wiki etc), all integrated

Opensource software / Managed Service Operation / Consultancy and support

• Feature rich, continuously developed software with no license fees so you get the best software at the lowest cost

• All system ‘nuts and bolts’ and upgrades taken care so you can concentrate on your business • You gain cost effective, direct access to expertise and experience in the system software development,

plus deploying and using online collaboration and support systems.

• You can manage your own content so no dependency on 3 rd parties

• Hierarchy of permissions and selective access allow delegation of content management

Why choose the Enmore solution?


What next?

4Take a look at the demonstration site to see a live installation: www.demosupport.enmoreservices.com

4Arrange a short meeting to discuss your detailed requirements.

Providing web systems with secure and selective access for on‐line support, collaboration and business process automation

Enmore Services Managed Web Support

www.support.enmoreservices.com www.enmoreservices.com

e‐mail: [email protected]

enmore services managed web support overview

Technology

tailored support materials

enmore green

enmore managed web support

selective access

individual customers

online support

effective support

suppliers suppliers