ENROLLING FOR YOUR

SYKES HOME TRAINING

Upon the completion of ALL your preemployment

requirements, your employee profile will be finalized and you

will be pushed into WebCenter and allowed to enroll for your

training session.

This process requires you to log into the employee portal,

WebCenter. Your preemployment coordinators will push you

into the system once all your items have been confirmed.

Logging into WebCenter requires that you have Internet

Explorer (either version 8, 9, or 10) and a hard wired internet

connection.

There are two phases to logging into WebCenter.

Phase 1: Connecting to the Alpine Access Virtual Private

Network.

Phase 2: Logging into the WebCenter Interface

After successfully logging into WebCenter, you will now be

ready to enroll.

To connect to the Alpine Access Virtual Private Network, you will

need to have two things:

1. The link to the VPN: https://home.alpineaccess.com/

2. Alpine Access VPN credentials

Your login credentials are sent to you via e-mail once you have

been pushed into WebCenter. It is a system generated e-mail with

a subject line reminding you that it is now time to enroll for your

training. The e-mail will be from home-system@sykes.com.

This information is also posted on your support messages.

The link to the VPN is https://home.alpineaccess.com/.

You should be able to see the page above when you open the

link.

Connecting to the Alpine Access Virtual Private Network

Once in the page, you will need to provide the login

credentials that you have received in the e-mail.

If you have forgotten your username or have lost the e-mail,

you can click on the Forgot your Username option so that

your credentials will be resent to your personal e-mail.

Otherwise, provide the log in information that you have

received.

Connecting to the Alpine Access Virtual Private Network

You will be asked to launch the connection.

If this is the first time that you will be logging into this

network, you must install the appropriate plugin for Internet

Explorer.

Follow through the steps on how to install the plugin.

DO NOT choose the continue without installing the plugin

option. This will stop the process and you will not be able to

log into the system at all.

Connecting to the Alpine Access Virtual Private Network

After installing the plugin, you will see that the system will

connect to the network. It will authenticate your username

then establish and finalize the connection to the system.

You will be prompted to allow the VPN to open another

application. That is your indication that you are now ready to

open and log into WebCenter.

Connecting to the Alpine Access Virtual Private Network

The new application that the Alpine Access VPN will open will

be WebCenter. It will open in your default browser. Please

note that WebCenter works best with Internet Explorer.

Remember the credentials that you have used when you

logged into the Alpine Access VPN? Well that same username

and password will be the ones that you will use with

WebCenter. You will then be prompted to reset your

password.

Logging into WebCenter

Once you have reset your password, you will have

policies and agreements you must read and confirm

before you can see the WebCenter interface.

On the left hand side of your WebCenter page is your menu

pane.

Note: the screenshot above may be different from what you

actually see.

To enroll for training you will need to click on the Something

for Everyone Menu and scroll to the I’m ready to train utility.

Enrolling for Training

Click on the Sign Up for Training Classes link to show the list

of training class that you can enroll into.

You will see a list of training classes that you can choose from

and a confirmation of the training class that you have selected

at the bottom of the page.

You will need to choose the New Hire Training program for

the client you will be supporting and click on Show Training

Classes

Enrolling for Training

You will see the details of the Training Class that you will be

enrolling into. There are also onscreen instructions on how to

enroll.

Under the instructions are the different classes that are open

for you to choose from.

Enrolling for Training

The training information table will show you all the training

times in all of the days of your training.

Each training class has an associated Class ID and under each

class ID are different training times for all the days of training.

To select a schedule, you will see a small radio button under

the Signed Up column. It is in the middle of the training

information for that Class ID so please scroll down a bit to see

the radio icon.

Enrolling for Training

Once you have selected the training schedule that you will be

committing to, scroll to the very bottom of the page and click

on the Sign Up for Class button.

The page will load and you will be brought back to the first

page of the enrollment screen.

You will see the details of the class that you have selected in

the screen.

Enrolling for Training

You will have ONE (1) opportunity to choose another training

time once you have locked in your selection.

You can click on the Show Training Classes for the New Hire

Training Program that you have selected previously and

choose from the roster again and follow the same steps as

before.

Again, you will only have one chance to change your selected

schedule. You will see the message below that will confirm

that.

Click on OK if you are sure with the change to finalize it.

Changing your Enrolled Training Times

If you are having challenges initiating the connection with the Alpine

Access VPN or WebCenter, READ THROUGH THE INSTRUCTIONS

BELOW FIRST.

1. Make sure that you are using a hard wired internet connection.

2. Make sure that you are using INTERNET EXPLORER. WebCenter

WILL NOT WORK with ANY OTHER BROWSER.

3. Make sure your internet explorer settings will allow access to the

Corporate VPN F5. The following link will give you all the

information you will need to set up your internet explorer settings:

http://public-

media.alpineaccess.com/downloads/InternetExplorerSettings.pdf

4. The following link will help troubleshoot Corporate VPN F5 access:

https://www1.alpineaccess.com/InformationCenter/F5_Troublesho

otingSteps.pdf

The steps indicated above will be the same troubleshooting steps that

you will be receiving from the support team so please make the effort

of following through these steps first.

If you are having larger challenges with initiating the connection with

the Alpine Access VPN or WebCenter AFTER following the steps listed

above, you can proceed to chat with our support team at our toll free

support services number 877-279-8414 and press option 3. Support

services will ask for your employee ID number. You will find that in the

enrollment invitation support message that will be sent to you when

you are pushed and ready for training.

TROUBLESHOOTING

If you are able to log in and you are not seeing any classes to

choose from, please chat with us so that your preemployment

coordinators can review your profile and check if you have

been assigned to the program or if training classes have been

opened. The chat room link is below.

https://alpineaccess.adobeconnect.com/employment

The room is available Monday – Friday from 9:00 AM – 4:45

PM Mountain Time. Please make sure you synchronize your

time with us so that you are able to log in when the queue is

open.

Enrollment for classes are on a first come first served basis.

Please note that even if you have been offered the position, if

you are unable to complete your requirements OR if are

unable to enroll for training, we will not be able to continue

with your application with SYKES Home any longer.

The last day for enrollment will be the Friday before the

training start date.

FINAL REMINDERS