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TRANSCRIPT
Presented by:
Ensuring Successful Delivery
of IT Services
Phil Weinzimer
President, Strategere Consulting
Tuesday January 13, 2015
©2014 Strategere Consulting
Agenda
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• Changing Business Landscape
• Importance of Delivering Services Exceptionally Well
• Process for Improving Service Delivery
• Measuring the Business Value of IT Services
• New Strategic IT Skill Set
• Q & A
Phil Weinzimer
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Strategere Consulting
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ImplicationTheme
• Consumerization
of IT
•IT Personnel Partner
in Business Teams
• IT needs to develop business skills
to collaborate in business teams
that create new markets and
competitive opportunities.
•Pressure to Increase
the Pace of Change• IT organizations need to improve
throughput/ organization agility
•Role of IT
•Play an important strategic role in
leveraging information and
technology for competitive
advantage
•Consumers demand new/information
rich products and services, which
impact business personnel across the
entire value network.
The Role of IT is Changing
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Forewords
Rob Carter – CIO, FedEx
Filippo Passerini-CIO, P&G
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Val
ue
Strategic IT OrganizationTransformation Phases
4. Leverage Technologies Strategically to Innovate Value
3. Implement Initiatives to Improve Margin (Sales / Cost)
2. Understand the Business, Focus on User Experience, and Improve Business Skills of IT Personnel
1. Deliver Commodity and Business Services Exceptionally Well
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Time6
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A Common Process to Improve
Delivery of Services
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1. Identify Basic Services
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2. Key Business Services Stakeholders / Priority
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3. Develop Service Catalogue
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4. Socialize Across Enterprise
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5. Develop/Execute Work Plan
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Dollarize Downtim
eDowntime
XOpportunity
Cost = Potential
Lost Revenue
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IT Planning Business Insights
IT Benchmarking Cost TransparencyBill of IT
“We transformed the way Cisco’s business leaders look at IT”
“We must recognize that our traditional approaches are no longer
sufficient. We need a new way to manage the business of IT.”
Rebecca Jacoby…..CIO-Cisco
6. Measure Service Delivery
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Service Cost Allocation
7. Continuously Improve
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http://www.aits.org/Portals/18/WhitePapers/GTAProjectGovernance.pdf
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Maturity of IT Services Delivery
25 50 75 100
Tactical
Bu
sin
ess
Val
ue
Strategic
Efficient Inefficient IT Efficiency
25
50
75
100
0
Tactical Focus
Inefficient
Delivery
Strategic Value
Delivered
Inefficiently
Tactical Focus
Efficient Delivery
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Strategic Value
Delivered
Efficiently
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Val
ue
Strategic IT OrganizationTransformation Phases
4. Leverage Technologies Strategically to Innovate Value
3. Implement Initiatives to Improve Margin (Sales / Cost)
2. Understand the Business, Focus on User Experience, and Improve Business Skills of IT Personnel
1. Deliver Commodity and Business Services Exceptionally Well
©2014 Strategere Consulting
Time18
How Strategic is Your IT Organization?
Deliver Commodity and Business Services Exceptionally Well
Understand Business, Focus on User Experience /
Improve Business Skills
Implement Initiatives to Improve Margin (Sales / Cost)
Leverage Technologies Strategically to Innovate Value
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Delivering Services - Assessment
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Maturity of IT Services Delivery
25 50 75 100
Tactical
Bu
sin
ess
Val
ue
Strategic
Efficient Inefficient IT Efficiency
25
50
75
100
0
Tactical Focus
Inefficient
Delivery
Strategic Value
Delivered
Inefficiently
Tactical Focus
Efficient Delivery
Strategic Value
Delivered
Efficiently
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BUSINESS KNOWLEDGE(Business Awareness Skills)
• Environment • Opportunities• Process Centric
Strategic IT Organization Competencies and Skills
Framework
TECHNOLOGY PROWESS(Strategic Technology Skills)
• Technology Strategy / Adaptability• Organization Agility• Strategic Project Capability
MARKET KNOWLEDGE(Strategic Product/Market Skills)
• Product Knowledge• Industry Insight• Competitive Landscape
• Vision
OrganizationCulture
•Leadership
•Communication
CROSS DIMENSIONCOMPETENCIES
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Strategic IT Organization Competencies and Skills
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Date: Thu, Feb 12, 2015Time: 1pm – 2pm EST
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Phil Weinzimer is president of Strategere Consulting and works with clients to develop business and IT strategies that focus on achieving successful business outcomes. He has also written two books. The most recent, The Strategic CIO: Changing The Dynamics of the Business Enterprise, focuses on how strategic CIOs leverage information and technology for competitive advantage. Additionally, he writes articles on strategic IT for CIO.com, i co-authored a Harvard Case Study, and conducts a video interview series for Sarder TV, IT Strategic Thought Leaders, and for Accelerating IT Success, The Strategic CIO: Managing in the 21st Century. He also speaks at CIO events on IT strategy.
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