enterprise cloud portal user guide

8/2/2019 Enterprise Cloud Portal User Guide

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NTT America

Enterprise Cloud Portal

User Guide

Version 2.00

May 2011


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2 NTT Communications

CONTENTS

INTRODUCTION 4

DEFINITIONS 4

ENTERPRISE CLOUD SERVICE 5Access Enterprise Cloud Service________________________________________ 5

Service Changes ___________________________________________________ 6

VIRTUAL ROOM 7

Resource Allocation _________________________________________________ 7

VAPP 8

Create vApp _______________________________________________________ 8

Deploy vApp _____________________________________________________ 10

Undeploy vApp____________________________________________________ 11

Edit vApp ________________________________________________________ 12

Delete vApp ______________________________________________________ 13

Enable vApp Monitoring _____________________________________________ 14

Move To Template _________________________________________________ 15

VIRTUAL MACHINE 16

Virtual Machine Operation Icons ______________________________________ 16

Create Virtual Machine ______________________________________________ 17

Delete Virtual Machine ______________________________________________ 18

Access Virtual Machine Console _______________________________________ 19

Configure Virtual Machine Resources ___________________________________ 22

Add Storage ______________________________________________________ 23

Power Off________________________________________________________ 24

Power On ________________________________________________________ 25

Reset ___________________________________________________________ 26

Suspend _________________________________________________________ 27

Shutdown _______________________________________________________ 28

Reboot __________________________________________________________ 29

Access Virtual Machine Monitors ______________________________________ 30VM NETWORK I/O 31VM DISK I/O 34VM PERFORMANCE 36

OTHER SERVICES 40

Firewall Service ___________________________________________________ 40

Request Firewall Service Modification __________________________________ 42


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Load Balancer Service ______________________________________________ 43

Request Load Balancer Service Modification _____________________________ 45

Backup Service ___________________________________________________ 46

Request Backup Service Modification ___________________________________ 47


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INTRODUCTION

This guide explains how to use the NTT America (NTTA) Enterprise Cloud Service within the NTTAGlobal Customer Portal. It describes how to configure Virtual Rooms, vApps, Virtual Machines and

to enable monitoring.

DEFINITIONS

Enterprise Cloud

Service

The service ordered to build the vCloud environment

Service ID The NTTA universal service ID (USID) for the Enterprise Cloud Service

Enterprise Cloud

Resource Pool

The total resources ordered in the Enterprise Cloud Service that is

available to be allocated to Virtual Rooms

Virtual PrivateDatacenter Resource

Pool

Contains the available Virtual Rooms defined in the Enterprise CloudService

Virtual Room Contains resources allocated and vApps assigned to the Virtual Room

vApp A logical entity comprising of one or more virtual machines

Virtual Machine (VM) A virtualized computer environment on which a guest operating system

and associated application software can run

Template A grouping of defined Virtual Machines with default resource allocations

that are used for creating new vApps.


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ENTERPRISE CLOUD SERVICE

ACCESS ENTERPRISE CLOUD SERVICE

To access the Enterprise Cloud Service, login to the NTTA Global Customer Portal by going to the following URL.

https://ehportal.nttamerica.com

Once logged in, do the following to access the Enterprise Cloud Service:

S T E P 1 From the top action bar, select Service Management.

S T E P 2 Locate the Enterprise Cloud Service under the My Services section and click on the Service ID

link.

S T E P 3 On the Service Details screen, under the Enterprise Cloud Resource Poolsection, click the

button to access the Cloud login screen.
https://ehportal.nttamerica.com/https://ehportal.nttamerica.com/https://ehportal.nttamerica.com/


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S T E P 4 Enter the correct login credentials for the Enterprise Cloud Service. Then click the button.

The Virtual Private Datacenter Resource Poolscreen will display.

SERVICE CHANGES

Operations performed on vApps and Virtual Machines are logged under the Service Changes section.


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VIRTUAL ROOM

RESOURCE ALLOCATION

Allocating resources to a Virtual Room is something that is required before any vApps or Virtual

Machines can be created.

S T E P 1 To allocate CPU, Memory and Storage resources from the resource pool, go to theVirtual Private Datacenter Resource Poolview screen, click on the Add Virtual Room Resource

Allocations link for the appropriate Virtual Room.

S T E P 2 Allocate specific amounts of CPU, Memory, and Storage to be used within the VirtualRoom. The total resources ordered for the Enterprise Cloud Service is the possible maximum

resources that can be allocated. Click the button when finished.

S T E P 3 The allocated resources are now associated to the Virtual Room and a link appears to

add a new vApp.


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VAPP

A vApp is a logical entity comprising one or more virtual machines. Before creating Virtual Machines, a Cloud

vApp needs to be created first.

CREATE VAPP

Creating a vApp will create the logical entity where Virtual Machines can be created and managed.

S T E P 1 From the Virtual Private Datacenter Resource Poolscreen, click the Add New vApplink.

S T E P 2 Enter the Name, Description, and select the Template from the appropriateTemplate Catalog and click the button.

Name: Can be any identifying name for the single or collection of Virtual Machines.

Template: For the first vApp created, the only template catalog available is the NTTATemplate Catalog. This example only has one Virtual Machine, but a template may consist ofmultiple Virtual Machines. See the Move to Templatesection in this document for more

details.


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S T E P 3 In the Virtual Private Datacenter Resource Poolscreen under the Virtual Roomsection a new vApp section will display with a processing message for creating the newvApp.

When complete, all the Virtual Machines that were part of the defined template will display inthe vApp section as powered off. A unique identifier is generated for each Virtual Machine.

The Virtual Machines are not deployed until the button is pressed. See the DeployvAppsection in this document on how to deploy a vApp.

S T E P 4 To add additional Virtual Machines to the vApp, click the Recompose vAppicon

for each Virtual Machine to be created. See the Virtual Machinesection in this document forinstructions on creating and configuring Virtual Machines.

Once all the Virtual Machines have been setup and configured, the vApp can be deployed.


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DEPLOY VAPP

Deploying a vApp will build the Virtual Machines and make them available to power on. This process can take

some time depending on the number of Virtual Machines that are in the vApp.

S T E P 1 From the Virtual Private Datacenter Resource Poolscreen, click the button todeploy all the Virtual Machines in the vApp.

S T E P 2 Check the Confirm check box to confirm the deployment. Optionally, check thePower On check box to have all the Virtual Machines powered on once deployment iscomplete.

S T E P 3 Once deployed, all the Virtual Machines within the vApp are now available to be

powered on.


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UNDEPLOY VAPP

Undeploying a vApp will power off any running Virtual Machines, free up the CPU and Memory resources,

allowing the resources to be utilized by other Virtual Machines. The Storage resources are still required by the

undeployed Virtual Machines. The undeploy process can take some time depending on the number of Virtual

Machines that are in the vApp.

S T E P 1 From the Virtual Private Datacenter Resource Poolscreen, click the buttonto undeploy all the Virtual Machines in the vApp.

S T E P 2 Check the Confirm check box to confirm the undeploy and click the button.

S T E P 3 Once undeployed, all the Virtual Machines within the vApp will now display thePowered off state.


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EDIT VAPP

The name and description of the vApp can be modified.

S T E P 1 From the Virtual Private Datacenter Resource Poolscreen, click the Edit vApp icon .

S T E P 2 As necessary, edit the Name and/or Description fields, check the Confirm checkboxand click the button.

The changes will display on the Virtual Private Datacenter Resource Poolscreen.


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DELETE VAPP

A vApp can be deleted. When deleting a vApp, all the Virtual Machines associated to the vApp will also be

deleted. The resources from the Virtual Machines are returned to the resource pool and are available for other

vApps in the Virtual Room.

WARNING: This is an unrecoverable operation; any and all data on the Virtual Machines in the

vApp will be deleted.

S T E P 1 From the Virtual Private Datacenter Resource Poolscreen, click the Delete vApp icon .

S T E P 2 Check the Confirm checkbox and click the button.

The vApp is now deleted and the changes display on the Virtual Private Datacenter ResourcePoolscreen.


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ENABLE VAPP MONITORING

Once the vApp has all the Virtual Machines deployed and Powered on, the button is

displayed.

S T E P 1 From the Virtual Private Datacenter Resource Poolscreen, under the vApp sectionclick the button to begin monitoring of Virtual Machines within the vApp.

S T E P 2 Check the Confirm checkbox and click the button to begin monitoring.

The Virtual Machines in the vApp are now being monitored. See the Enterprise CloudServicesection in this document to learn about monitor graphs.


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MOVE TO TEMPLATE

A Template is created from an existing vApp, which is a grouping of defined Virtual Machines with default

resource allocations. The Template can then be used for creating new vApps. The process below shows

how to move a vApp to a Template.

NOTE: Only undeployed vApps can be used for creating a Template. When a vApp is moved to a

template, the vApp is removed from the Virtual Room. Optionally, contact support to create the Templatewithout removing the vApp, open a support ticket make sure the vApp is undeployed. Once a Template

is created, it cannot be removed.

S T E P 1 From the Virtual Private Datacenter Resource Poolscreen, under the vApp section,

click the button.


A Capturing Virtual Application Template processing screen will display while the vApp isbeing moved to a template.

Once completed, the vApp will no longer be displayed on the Virtual Private DatacenterResource Poolscreen. Instead, the vApp will now be available as a Template when creatinga new vApp.


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VIRTUAL MACHINE

A Virtual Machine is a virtualized computer environment on which a guest operating system and associated

application software can run. Before creating Virtual Machines, a vApp must first be created, see the vApp

section in this document for instructions on creating a vApp.

VIRTUAL MACHINE OPERATION ICONS

Power Off Turning off a Virtual Machine and is equivalent to pushing the power

button on a physical system

Power On Turning on a Virtual Machine and is equivalent to pressing the power

button on a physical system

Reset Power cycling a Virtual Machine and is equivalent to power cycling or

hard rebooting a physical server

Suspend This writes active system memory to disk, and powers off the Virtual

Machine. When powered back on, the Virtual Machine will continue from

the point at which it was suspended.

Shutdown This will gracefully shutdown the operating system and power off the

Virtual Machine

Reboot This will gracefully shut down the operating system and restart the

Virtual Machine


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CREATE VIRTUAL MACHINE

When creating a Virtual Machine, all the initial CPU, Memory, and Storage resources for the Virtual Machine are

defined by the Virtual Machine Template used.

S T E P 1 From the Virtual Private Datacenter Resource Poolscreen, under the vApp section

click the Recompose vApp icon .

S T E P 2 Select the Template CatalogTemplateVirtual Machine for the new Virtual

Machine. Check the Confirm check box and click the button.

S T E P 3 In the vApp section a Recomposing Virtual Application message will appear while thenew virtual machine is being defined.

Once the new virtual machine has default resources allocated and is ready to be deployed,the virtual machine will display in the vApp section. The virtual machine resources can nowbe edited and the virtual machine is ready to be deployed..


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DELETE VIRTUAL MACHINE

When deleting a Virtual Machine, all the CPU, Memory, and Storage resources from the Virtual Machine will be

released and made available in the Virtual Room resources.

WARNING: This is an unrecoverable operation; any and all data on the VM will be deleted.

S T E P 1 From the Virtual Private Datacenter Resource Poolscreen, under the vApp sectionclick the Delete VM icon for the Virtual Machine to be deleted.


The Virtual Machine is now deleted and the changes display on the Virtual Private DatacenterResource Poolscreen, under the vApp section.


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ACCESS VIRTUAL MACHINE CONSOLE

The Virtual Machine console is accessible from the web. The VMWare Plugin is currently not compatible with

Firefox version 4.


click the Launch VM Console icon .

S T E P 2 If the plugin is NOT installed yet, click the Please Install Pluginlink to have the plugindownloaded and installed. Skip to 0if the plugin is already installed.

S T E P 3 Click the button to begin the download of the plugin.

S T E P 4 Click the button to start the plugin install program. Close all browserwindows before continuing.


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S T E P 5 Click the button to begin the install of the plugin.

S T E P 6 Click the button once installation is complete.

S T E P 7 Restart the browser and get back to the the Virtual Private Datacenter Resource Poolscreen, and continue back to STEP 1 .


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S T E P 8 Connection to the VMware Remote Console will begin.

Example Linux Console:

Example Windows Console:


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CONFIGURE VIRTUAL MACHINE RESOURCES

The Virtual Machine CPU and Memory resources are adjustable for each Virtual Machine.

NOTE: Some configuration changes cannot be made while the Virtual Machine is in the PoweredOn state.


click the Edit VM Resouces icon of the Virtual Machine to modify the CPU or Memoryresources.

S T E P 2 From the drop down selection boxes, select the Memory and the number of virtualCPUs to be allocated to this Virtual, and check the Confirm checkbox. Click thebutton.

The changes are applied to the Virtual machine and can be seen on the VM Detailsscreen.


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ADD STORAGE

Additional Storage can be allocated to a Virtual Machine. The storage drive labeled Hard disk 1 on anyVirtual

Machine is the default storage drive.

NOTE: Some configuration changes cannot be made while the VM is in a Powered On state.

S T E P 1From the Virtual Private Datacenter Resource Poolscreen, under the vApp section

click the Edit VM Storage icon of the Virtual Machine to modify Storage resources.

S T E P 2 Enter the size in Gigabytes for the new hard disk. Click the button.

The changes are applied to the Virtual Machine and can be seen on the VM Detailsscreen,under the Resources section.


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POWER OFF

Perform a hard power off operation for a Virtual Machine. This is equivalent to pushing the power button

on a physical system. This option is available when a virtual machine is in a Powered on state.

WARNING: This will not perform a graceful shutdown, and should only be used when the

operating system is unresponsive.

S T E P 1 From the Virtual Private Datacenter Resource Poolscreen, under the vApp sectionclick the Power Off icon of the Virtual Machine to power off.

S T E P 2 Check the Confirm checkbox and click the button to perform the Power Off.

The Virtual Private Datacenter Resource Poolscreen is displayed and the Virtual Machineoperations are disabled until the Power Off is completed.

S T E P 3 Once the power off is completed, the Virtual Machine can be powered on again.


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POWER ON

Power On a Virtual Machine that is currently in a powered off or suspended state. This is the equivalent to

pressing the power button on a powered off physical system. This option is available when a virtual

machine is in a powered off or suspended state.

NOTE: Some configuration changes cannot be made while the Virtual Machine is in a Powered

On state.


click the Power On icon of the Virtual Machine to power on.

S T E P 2 Check the Confirm checkbox and click the button to perform the Power On.

The Virtual Private Datacenter Resource Poolscreen is displayed and the Virtual Machineoperations are disabled until the Power On is completed.

S T E P 3 Once the power on is completed, the Virtual Machine is now in a Powered On state.


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RESET

Reset a Virtual Machine. This is equivalent to power cycling or hard rebooting a physical server. Thisoption is available when a Virtual Machine is in a powered on state.

WARNING: This will not perform a graceful shutdown, and should only be used when the

operating system is unresponsive.

S T E P 1 From the Virtual Private Datacenter Resource Poolscreen, under the vApp sectionclick the Reset icon for the VM to power off.

S T E P 2 Check the Confirm checkbox and click the button to perform the Reset.

The Virtual Private Datacenter Resource Poolscreen is displayed and the Virtual Machineoperations are disabled until the Reset is completed.

S T E P 3 Once the Reset is completed, the Virtual Machine is displayed in a Powered on state.


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SUSPEND

Place the Virtual Machine in a suspended to disk state. This will write active system memory to disk, and

power off the Virtual Machine. When powered back on, the Virtual Machine will continue from the point at

which it was suspended.


click the Suspend icon of the Virtual Machine to save active memory to disk and power offthe Virtual Machine.

S T E P 2 Check the Confirm checkbox and click the button to perform the Suspend.

The Virtual Private Datacenter Resource Poolscreen is displayed and the Virtual Machineoperations are disabled until the Suspend is completed.

S T E P 3 Once the suspend process is completed, the Virtual Machine can be powered on andthe state of the machine will be restored to the point at which the Virtual Machine wassuspended.


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SHUTDOWN

Shutdown of a Virtual Machine sends a command to the guest operating system to perform a system

shutdown. This will gracefully shut down the operating system and power off the Virtual Machine when

completed.


click the Shutdown icon of the Virtual Machine to be shutdown.

S T E P 2Check the Confirm checkbox and click the button to perform the Shutdown.

The Virtual Private Datacenter Resource Poolscreen is displayed and the Virtual Machineoperations are disabled until the Shutdown is completed.

S T E P 3 Once the shutdown is completed, the Virtual Machine can be powered on again.


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REBOOT

Rebooting a Virtual Machine sends a command to the guest operating system to perform a reboot. This

will gracefully shut down the operating system and restart the Virtual Machine when completed.


click the Reboot icon of the Virtual Machine to shutdown and restart the Virtual Machine.

S T E P 2 Check the Confirm checkbox and click the button to perform the reboot.

S T E P 3 There is no processing screen displayed during a reboot. The Virtual Machine isdisplayed in a Powered on state.


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ACCESS VIRTUAL MACHINE MONITORS

The NTTA Global Portal provides detailed health and performance metric data specific to the Enterprise Cloud

Service.

S T E P 1 Under Service Management, select the Monitoring tab.

S T E P 2 Enter the Service ID or Virtual Machine Device IP into the text field. Select the

appropriate option from the search drop down menu.

S T E P 3 Click the button.

S T E P 4 Select the buttonnext to the monitor set to view the monitor.


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VM NETWORK I/O

The Virtual Machine Network I/O monitoring displays network utilization statistics specific to the virtual machine.

Peak Network I/O in the sample period, with input and output combined into a single metric.Measurements are in bytes per second.

Peak Network I/O in the sample period, with input and output split into two metrics. Measurements are in

bytes per second.


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Peak Packet Rates in the sample period, with input and output combined into a single metric.

Peak Packet Rates in the sample period, with input and output split into two metrics.

Average Network I/O in the sample period, with input and output combined into a single metric.

Measurements are in bytes per second.


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Average Network I/O in the sample period, with input and output split into two metrics. Measurements are

in bytes per second.

Average Packet Rates in the sample period, with input and output split into two metric

Average Packet Rates in the sample period, with input and output split into two metrics


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VM DISK I/O

VM Disk I/O displays disk utilization statistics specific to the virtual machine.

Peak Disk I/O in the sample period, with input and output combined into a single metric.Measurements are in bytes per second.

Peak Disk I/O in the sample period, with input and output split into two metrics. Measurementsare in bytes per second.


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Average Disk I/O in the sample period, with input and output combined into a single metric.Measurements are in bytes per second.

Average Disk I/O in the sample period, with input and output split into two metrics. Measurementsare in bytes per second.


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VM PERFORMANCE

VM Performance displays the CPU, Memory, and virtualization specific details for the virtual machine.

CPU Usage expressed as a percentage of maximum assigned.

CPU Usage expressed as an absolute. Measured in Megahertz.


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Memory Usage in relation to assigned memory, expressed as a percentage.

Memory Balloon in bytes. The memory balloon driver is used to reclaim memory from a VirtualMachine when the physical host is under memory pressure due to high memory utilization. Thisvalue fluctuates based on host memory needs.


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Memory Consumed, in bytes. This is the actual consumption of RAM on the physical host. Thisvalue may vary significantly from the value the guest operating system believes is in use becauseof various memory sharing and reclamation techniques utilized.

Memory Swapped in bytes. This value is the amount of physical memory swapped to disk for theVirtual Machine. This will only occur in the event of severe over allocation of physical memory

resources, and causes heavy performance degradation. Please contact support for assistance inthe event of swap usage.


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Disk Usage in bytes per second. This is a combined view of disk I/O at the physical host level,and represents all disks in the Virtual Machine.


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OTHER SERVICES

The customer portal provides information for other services such as Firewall, Load Balancer, and Backup services

see the specific section below for how to access this information. For more information about Service Details

pages, please see the Portal User Guide.

FIREWALL SERVICE

S T E P 1 From the PortalScreen select Service Management from the top action bar.

S T E P 2 Under the section titled Managed Security Services, select the Firewall Service ID toview the service details.


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S T E P 3 The Service Detailsscreen will display the Security Configuration, any Open SupportCases, and any other details associated to the service such as Monitoring and other RelatedServices.


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REQUEST FIREWALL SERVICE MODIFICATION

S T E P 1 To request a modification to a Firewall Service, from the Service Detailsscreen, clickon the plus sign (+) next to the Open a Change Requestsection heading.

S T E P 2 Fill out the request form and click the Submit button for the request to be created.Alternatively, a Change Request can also be made with a phone by calling:

1-888-NTT-CEC1 (1-888-688-2321)


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LOAD BALANCER SERVICE


S T E P 2 Under the section titled Network Services, select the Load Balancer Service ID toview the service details.


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S T E P 3 The Service Detailsscreen will display the Load Balancing Configuration, any OpenSupport Cases, and any other details associated to the service such as Monitoring and otherRelated Services.


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REQUEST LOAD BALANCER SERVICE MODIFICATION

S T E P 1 To request a modification to a Load Balancer Service, from the Service Detailsscreen, click on the plus sign (+) next to the Open a Change Requestsection heading.


1-888-NTT-CEC1 (1-888-688-2321)


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BACKUP SERVICE


S T E P 2 Under the section titled Managed Storage Services, select the Backup Plan ServiceID to view the service details.

S T E P 3 The Service Detailsscreen will display the Backup Configuration, any Open SupportCases, and any other information associated to the service such as Monitoring.


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REQUEST BACKUP SERVICE MODIFICATION

S T E P 1 To request a modification to a Backup Service, from the Service Detailsscreen, clickon the plus sign (+) next to the Open a Change Request section heading.


1-888-NTT-CEC1 (1-888-688-2321)

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