enterprise communications presentation (10%)
DESCRIPTION
Communication Models and TheoryTRANSCRIPT
LEE KILBRIDE
“Love”Communication Models
Contents
Verbal Communication
Non-Verbal Communication
Communication Models Linear Communication Model Transactional Communication Model Interactive Communication Model
Verbal Communication
Speeches Face-to-Face Discussions Telephone conversations Letters Faxes E-mails
Non-Verbal Communication
Facial Expressions Voice Space Touch Eye Contact Gestures Body Movement/ Posture
Communication Models
Linear Communication Model
Transactional Communication Model
Interactive Communication Model
Linear Model of Communication
Example:
When… I’m just in the door and I’m told that the dinner is ready.
Transactional Model of Communication
Example:
Me) Sender/Encoder: I’ll do the dishes
Decoder/Receiver: Thanks
Interactive Model of Communication
Example:
Encoder/Sender: What time are you home ill have dinner ready?
(Me)Decoder/Receiver: Home around 7.
Differences in the Modes of Communication
Linear Communication – One way
Transactional Communication – Constant Exchange of messages and feedback
Interactive Communication - Speak/listen
Questions
Thank You