EnterpriseSATELLITE TERMINAL

IPX-9200

USER GUIDE Release 1.0

IMPORTANT NOTICE

THAICOM Public Company Limited, assures the original consumer orother end-user purchaser that this product is free from defects in terms ofmaterials and workmanship. During the warranty period, the product willbe repaired or replaced (with the same or similar model) at our discretion,without charge for either parts or labor. The warranty shall not apply if theproduct is modified, tampered with, misused, or subjected to abnormalworking conditions (including, but not limited to outdoor use, electrical surge,lightning and water damage)

SAFETY INFORMATION

* The iPSTAR Satellite Terminal must be professionally installed by a certified iPSTAR technician from your local service provider* To avoid possible damage due to electrical fluctuations which void the warranty, you MUST use an Uninterruptible Power Supply (UPS) with minimum rating 750 VA* The iPSTAR Satellite Terminal must be plugged into a grounded power outlet or the warranty is void.* This equipment is for indoor use only at room temperature (not above 60 0C)* Do not place any object on top of this equipment* Openings in the front plate and the back of the unit are provided for ventilation; to ensure reliable operation of the product and protect it from overheating, these openings must not be blocked or covered.* Do not attempt to service this equipment yourself. Opening or removing the cover by the user or unauthorized persons will void the warranty.

GROUNDING & SAFETY INSTRUCTIONS

To ensure the SAFETY and HIGH DURABILITY of the iPSTAR Satellite Terminal, the connection of power line and the grounding connection must comply with NEC (National Electrical Code). Any violation to NEC regulations may damage the sensitive electronic parts inside the Satellite Terminal and will lead to warranty void.

CONNECTION AND GROUNDING OF The Satellite Terminal (For AC Power Supply Model)

a) Standard 3 prongs of AC plug from Terminal and Building.

b) Standard 3 prongs of AC plug from Sat Terminal and 2 prongs from Building or Generator.

For 2-prongs plug, the ground (G) can be connected at 2 points.

1. Connect the G prong with a 10 ft. copper rod deep in the earth, or2. Connect the case of the Terminal with 10 ft. copper rod.

Contents

Specifications Satellite Terminal 1 Storage 1 Physical/Environmental Characteristics 1

Introduction 2 Overview 2 Features 2 Flexible Data Routing to the 10/100 Fast Ethernet LAN 2 Remote Management 2 Automatic Startup and Recovery 2 Reliability and Compatibility 2

Getting Started 3 Things to Do 3 Requirements 3 Function Overview 4 Panel Displays and Connectors 4

LCD Panel for Configuration 6 Menu Description 10 Display status of Ethernet IP address 13 Configure Ethernet IP address and Subnet mask 14 Display status of Satellite IP address and Netmask 15 Configure Satellite Rx Frequency (TOLL Freq) 16 Configure Satellite Rx ID (TOLL ID) 17

IPSTAR Web Interface 18

Troubleshooting 19

1 Specifications Satellite Terminal * Connectivity to Broadband Internet * Maximum Receive Data Rates: 4 Mbps * Maximum Transmit Data Rates: 2 Mbps * Embedded CPU * External Cable Interface - F-Type Connector * Receive Frequency: 1550 MHz - 2050 MHz * Transmit Frequency: 950 MHz - 1450 MHz * RF Input Impedance: 75 Ohm * Input Signal Level: -65 dBm to -20 dBm * ipstar* System Compatible * Receive Waveform ipstar* Proprietary * Transmit Waveform ipstar* Proprietary * Turbo Product Coding * QPSK and 8-PSK Modulation * Dynamic Link Allocation (DLA) Support * 10/100 Mbps BaseT (RJ-45) Ethernet interface * Always on, or Manual login / logout per users; Automatically logon upon power up (configurable) * Enhanced TCP/IP protocol Support * Space saving: Horizontal

Storage * 32 MB Solid-state drive (Operating System, Configuration Parameters)

LED Indicators * Activity LEDs indicating connection, network activity, power on/off and satellite link

LCD and Keypad * Set and Monitor status of the unit such as IP address, Rx Frequency, Enable-Disable Auto Login, Inside Temperature Status, Power on-off

High Reliability Fan * Intelligent Fans with variable speed due to the temperature (controlled by software)

Dust Protector * Filtering dust from outside on rugged area

High Reliability Power Supply * 90 to 360 VAC (with surge and short circuit protection)

Physical/Environmental Characteristics * Operating Temperature: 0 0C to 60 0C * Storage Temperature: -30 0C to 65 0C

For AC Power Supply Model * AC Input Voltage: 110 VAC 755 mA * AC Input Voltage: 240 VAC 400 mA

2 Introduction

OverviewWelcome to iPSTAR Broadband Satellite System. This document addressesthe configuration and set up for Broadband Satellite Service. The Satellite Terminal provides IP “backbone” connection to the Internet.

The sleek and stylish Satellite Terminal, The Professional Series IPX-9200is the next generation of iPSTAR Satellite terminal providing high performancetwo-way connectivity for Internet access as well as a wide array of content delivery and other multicast and interactive applications using the advanced iPSTAR Satellite Technology. It is designed to interface with the iPSTAR Gateway and the iPSTAR forward and return satellite link to the Ethernet Network. The iPSTAR platform incorporates the new Dynamic Link Allocation (DLA) technology which automatically adjusts modulation, coding, and gain based on the link environment (such as during rain) to achieve maximum availability.

The IPX-9200 is compatible with conventional Ku-Band satellites as well as the new multi-beam iPSTAR Satellite. It can be used with either an Ethernet

Features Flexible Data Routing to the 10/100 Fast Ethernet LAN Incoming data and streams are easily routed to a network or server. Full administration of incoming streams provides easy customization for a wide variety of LAN environments. Remote Management All satellite parameters tuning and data handling can be controlled and managed remotely via LAN or over the satellite. Options include menu-driven command line interface and web-based monitoring (by using http). Automatic Startup and Recovery Solid-state memory, a protected file system, and stored configuration information ensures configuration integrity during initial boot and reboot sequences due to power failure or network problems. Once booted, the Satellite Terminal automatically tunes, and begins forwarding data according to its stored routing configuration.

Reliability and Compatibility The monitoring capabilities of the Satellite Terminal offer maximum data integrity and tested with a variety of network configurations to ensure compatibility across networks.

3 Getting Started Things to Do

The qualified iPSTAR technician will:1. Unpack the container and check the contents of the package2. Setup and connect the Outdoor Unit to the Satellite Terminal3. Configure the Satellite Terminal using the LCD panel4. After configuration, connect the Satellite Terminal to the network through a switch.

Requirements

The following items are required to install the Satellite Terminal: * iPSTAR Broadband Satellite Service * Low Noise Block down converter (LNB) connected to the Satellite Terminal through a coaxial cable (RG6) SAT RX * Block Up Converter (BUC) connected to the Satellite Terminal through a coaxial cable (RG11) SAT TX * PC or Workstation with an Ethernet Interface

Caution:The iPSTAR Satellite Terminal must be installed byqualified iPSTAR Technicians. Please see your localiPSTAR Service Provider for more information

4 Function Overview

LCD Display and Connectors

Figure 3 and 4, Table 1 and Table 2 illustrate and describe the LCD display and connectors on the front and back panel of Satellite Terminal.

Figure 3.Satellite Terminal Front PanelFor AC Power Supply Model

Figure 4. Satellite Terminal Back panel For AC Power Supply Model

5

Name DescriptionStatus

Lights(On/Blink)

Lights Off

Power Satellite Terminal Power Power On Power Off

LAN Link Network Link Detected Link OK No Link

Ethernet Activity Ethernet Activity StatusSending / Receiving Data

No Data

Sync.to Satellite Synchronization Status In Sync Out of Sync

Table 1. Satellite Terminal Front Panel Indicators Description

Connector / Switch Description

Ethernet RJ-45 Connect to Ethernet LAN

Sat TXConnect to BUC of the Outdoor Unit using coaxial Cable(RG-11)

Sat RXConnect to LNB of the Outdoor Unit using Coaxial Cable (RG-6)

Ground Equipment grounds system

Power Switch Turn the terminal On/Off

Table 2. Satellite Terminal Back Panel Connectors Description

6 LCD Panel for Configuration

Understanding LCD Pannel

LCD Menu use for basic configuration and monitoring status of User Terminal

StartThe satellite terminal is OFF.The Ethernet cable can be connected or disconnected.

Step 1 – Power OnTurn the satellite terminal power switch to the “ON” position. You should see the LCD operation light up. The LCD panel should display the message.

IPSTAR Enterprise Series

Up and Down panel button

Left and Right panel button

Enter / Selection panel button

Cancel / Exit panel button

7The Ethernet cable can be connected or disconnected.

Step 2 – Turn on an operation

Press operator panel button on the front panel to turn on an operation. After successful booting, you should see the first menu options:

>Basic Config>Advance Config

The Ethernet cable can be connected or disconnected.

Step 3 – Explorer in menu options

Use and panel button to explorer the menu option. Press panel button to

enter into the sub menu option or command menu. Press panel button to cancel or exit from command or sub menu option.

Table 3. Menu Option – Home Menu

Table 4. Menu Option – Traffic Menu

8

Table 5. Menu Option – Networking Menu

Table 6. Menu Option – DHCP Menu

9

Table 7. Menu Option – GRE Menu

Table 8. Menu Option – Satellite Menu

Table 9. Menu Option – CBR Menu

Version Image:

Firmware:

SID:

MCP:

Nettgain:

Table 10. Menu Option – Version Menu

10

Table 11. Menu Option – Tools Menu

Menu Description

Main menu option:>Home To show traffic rate and Satellite signal >Traffic To show total satellite traffic>Networking To show network configuration>DHCP To show DHCP configuration>GRE To show GRE configuration>Satellite To show Satellite configuration>CBR To show CBR configuration>Version To show Version of User Terminal>Tools To show miscellaneous

Sub menu option level 1:

>TxBytes Satellite Transmit bit rate>RxBytes Satellite Receive bit rate>SignalStrength Satellite Signal Strength>EsN0 Satellite EsN0>Last Msg Satellite Last message

>Bytes In Total Satellite Bytes In>Bytes Out Total Satellite Bytes Out

>NAT Network Address Translation Configuration>Multicast Multicast Configuration>Nettgain Nettgain Configuration>BstTimeout BST Timeout Configuration>NetBIOS NetBIOS Blocking Configuration>ICMP ICMP Blocking Configuration>StaticRoute Static Route Configuration>Interface Interface Configuration

>DHCP DHCP Enable/Disable>DHCPServer DHCP Server Configuration>DHCPPools DHCP Pools Configuration>DHCPReservation DHCP Reservation Configuration>DNS Server DNS Server Configuration

11>GRE GRE Enable/Disable>Internal GRE Internal GRE Configuration>External GRE External GRE Configuration>GRE Tunnel GRE Tunnel Configuration>GRE Route GRE Route Configuration

>Tx Gain Display Tx Gain>Max Gain Display Max Gain>Rx Frequency Rx Frequency Configuration>TOLL ID TOLL ID Configuration>TimeToBUCOff Time To BUC Off Configuration>TimeToBUCOn Time to BUC On Configuration>Enable Login Enable Login Configuration>Enable Debug Enable Debug Configuration>BUC & LNB LO BUC & LNB LO Configuration

>CBR CBR Enable/Disable>CBR Connection CBR Connection

>Image Image Version>Firmware Firmware Version>SID SID Version>MCP MCP Version>NettGain NettGain Version

>Ping Ping to Network>LCD Setting LCD Configuration>FAN Setting FAN Configuration>Temperature Temperature Configuration>Commit Setting Commit Configuration

Sub menu options level 2:>NAT NAT Enable/Disable Configuration>NAT PassThru NAT Pass Thru Configuration

>Multicast Multicast Enable/Disable Configuration

>Nettgain Nettgain Enable/Disable/Bypass Configuration>PassthruPorts Netgain Passthru Port Configuration

>ICMP Blocking ICMP Configuration>ICMPPacketSize ICMP Packet Size for Blocking

>USB Int. USB Interface Configuration>Ethernet Int. Ethernet Interface Configuration>Satellite Int. Satellite Interface Configuration

>Last Message Last Message of Status

>Ping to Ping to IP Address

>Contrast Setting LCD Contrast Display>Backlight Setting LCD Backlight Display

12>Fan set A Display and Setting Fan Speed at Front>Fan set B Display and Setting Fan Speed at Rear

>Apply Changed Apply new configuration and Reboot

Sub menu option level 3:

>Auto Login Enable/Disable Login Mode

>Auto Debug Enable/Disable Debug Mode

The Ethernet cable can be connected or disconnected.

Step 4 – Turn off an operation

Press and hold on the front panel to turn off an operation. After successful shutdown, you should see the message:

POWER OFF

When you see message “POWER OFF”, leave the pressing the terminal will shutdown the backlight and all operation.

13 LCD Display and Configuration

Display status of Ethernet IP address

Start1. Press any operator panel button on the satellite terminal front panel The LCD panel displays the first menu option:

>Basic ConfigAdvance Config

2. Move the “cursor” to select “Status” menu option for enters Status. Enter into the sub menu option level 1 The LCD panel displays the first menu option:

>StatusTools

The LCD panel displays the Status sub menu option:

>SatelliteEthernet

3. Move the “cursor” to select “Ethernet” menu option for enters Ethernet status. Enter into the sub menu option level 2 The LCD panel displays the first menu option:

>IP Address:Netmask:

4. Move the “cursor” to select “IP Address:” menu option for display IP Address. The LCD panel displays IP Address:

>IP Address:192.168.5.100

Press “exit” button for exit display IP Address and back to Ethernet status.

5. Move the “cursor” to select “Netmask” menu option for display Netmask. Enter into the sub menu option level 2 The LCD panel displays the first menu option:

>Netmask:255.255.255.0

Press “exit” button for exit display IP Address and back to Ethernet status.

14Configure Ethernet IP address and Subnet mask

Start1. Press any operator panel button on the satellite terminal front panel The LCD panel displays the first menu option:

>Basic ConfigAdvance Config

2. Move the “cursor” to select “Basic Config” menu option for enters Basic Configuration. Enter into the sub menu option level 1 The LCD panel displays the first menu option:

Satellite>Ethernet

3. Move the “cursor” to select “Ethernet” menu option for enters Ethernet Configuration. Enter into the sub menu option level 2 The LCD panel displays the first menu option:

>IP Address:Netmask:

4. Move the “cursor” to select “IP Address” menu option for enters IP Address. The LCD panel displays the first menu option:

>IP Address:192.168.5.100

5. When select any number of “IP Address” for changing the configuration, the panel show the available number for configuration of “IP Address”. The LCD panel displays the first menu option:

>12<192.168.5.100

Caution: Number for changing IP Address may different wherever that it place following IP Address rules.(Maximum : 0 – 9 )

6. Move the “cursor” to select “Ethernet” menu option for enters Ethernet Configuration. Enter into the sub menu option level 2 The LCD panel displays the first menu option:

>IP Address:Netmask:

15Display status of Satellite IP address and Netmask

Start1. Press any operator panel button on the satellite terminal front panel The LCD panel displays the first menu option:

>Basic ConfigAdvance Config

2. Move the “cursor” to select “Status” menu option for enters Status. Enter into the sub menu option level 1 The LCD panel displays the first menu option:

>StatusTools

The LCD panel displays the Status sub menu option:

>SatelliteEthernet

3. Move the “cursor” to select “Satellite” on menu option for enters Satellite status. Enter into the sub menu option level 2 The LCD panel displays the first menu option:

>IP Address:Netmask:

4. Move the “cursor” to select “IP Address:” menu option for display IP Address. The LCD panel displays IP Address:

>IP Address:203.199.22.1

Press “exit” button for exit display IP Address and back to Satelltie status.

5. Move the “cursor” to select “Netmask” menu option for display Netmask. Enter into the sub menu option level 2 The LCD panel displays the sub menu option:

>Netmask:255.255.255.0

Press “exit” button for exit display IP Address and back to Satellite status.

16Configure Satellite Rx Frequency ( TOLL Freq )

Start1. Press any operator panel button on the satellite terminal front panel The LCD panel displays the first menu option:

>Basic ConfigAdvance Config

2. Move the “cursor” to select “Basic Config” menu option for enters Basic Configuration. Enter into the sub menu option level 1 The LCD panel displays the sub menu option:

>SatelliteEthernet

3. Move the “cursor” to select “Ethernet” menu option for enters Satellite Configuration. Enter into the sub menu option level 2 The LCD panel displays the sub menu option:

>Satellite RxSatellite Tx

4. Move the “cursor” to select “Satellite Rx” menu option for enters Satellite Rx. The LCD panel displays the first menu option:

>TOLL freq:TOLL ID:

5. Move the “cursor” to select “TOLL freq” menu option for enters TOLL frequency. The LCD panel displays the sub menu option:

>TOLL freq:1270.125

6. When select any number of “TOLL Frequency” for changing the configuration, the panel show the available number for configuration of “TOLL Frequency”. The LCD panel displays the sub menu option:

>6789012345<1270.125

17Configure Satellite Rx ID ( TOLL ID )

Start1. Press any operator panel button on the satellite terminal front panel The LCD panel displays the first menu option:

>Basic ConfigAdvance Config

2. Move the “cursor” to select “Basic Config” menu option for enters Basic Configuration. Enter into the sub menu option level 1 The LCD panel displays the sub menu option:

>SatelliteEthernet

3. Move the “cursor” to select “Ethernet” menu option for enters Satellite Configuration. Enter into the sub menu option level 2 The LCD panel displays the sub menu option:

>Satellite RxSatellite Tx

4. Move the “cursor” to select “Satellite Rx” menu option for enters Satellite Rx. The LCD panel displays the sub menu option:

>TOLL freq:TOLL ID:

5. Move the “cursor” to select “TOLL freq” menu option for enters TOLL ID. The LCD panel displays the sub menu option:

>TOLL ID:10000001

6. When select any number of “TOLL ID” for changing the configuration, the panel show the available number for configuration of “TOLL ID”. The LCD panel displays the sub menu option:

>BCDEF123456<100000001

Caution: TOLL ID working on Hexadecimal number. This TOLL ID is the reference number for any Gateway operation. Please contact Local Gateway Operation for configure the right TOLL ID number (Maximum : 0 – F )

18

IPSTAR Web Interface

A message is displayed in your browser:

Attempting To Contact Consumer Box Web Server...

Then you should see the homepage.

You will see the following message:

Unable to connect to the Enterprise box web server.Is the Enterprise Series powered up? It takes approximately 30 seconds after power up for the Enterprise Series to start running.

Is the Ethernet cable plugged in?If you use Ethernet are you using the right cable combination for your setup?

To use a direct connection between your PC and the Enterprise box, you should use a crossover cable, to connect the PC to the Enterprise series box.

If you are using a hub or a switch to connect one or more PCs to the Enterprise box you should use a patch cable to connect the PCs to the hub. If your hub has an “Uplink” port, connect the Enterprise box to the uplink port with the purple cable that was provided with the Enterprise box.

Did you change any network settings in the Enterprise box? If you changed the Ethernet address you will no longer be able to use this desktop shortcut to reach the Enterprise box instead:Type:http://NEW_IPADDRESS:8080/xWebGateway.cgiin your browser, and create a “Favorites” entry.

19 Troubleshooting

Problems with Satellite Terminal

Problem Sync. to Sat LED is not on.Causes 1. Satellite Terminal is not properly synchronized with the iPSTAR

Network.Solutions 1. Check that Receive Cable connected to the back panel of the

Satellite Terminal is properly connected.2. Check that Receive Frequency of your Satellite Terminal is correct.3. Try to shut down and restart the Satellite Terminal.4. If the Sync to Sat is still not on, you should contact your system provider.

Problem Cannot login to the system.Causes 1. Login packet that Satellite Terminal has sent might contain

errors when Gateway receives and decodes it.2. Data blocks that Gateway has sent in response to login might contain errors.

Solutions 1. Check the weather condition (Heavy clouds, Rain, etc).2. If the weather is clear but the problem persists, open a web

browser window and type in http://<NetworkBoxEthernetIP>:5891/index.html. When the

page is loaded check that the number of CRC errors is not increasing rapidly.3. If the number of CRC errors is increasing rapidly, shutdown and restart your Satellite Terminal and wait for Satellite Terminal to AutoLogin again.4. If you still cannot login, you should contact your system provider.

Problem Client PC cannot make a connection to the Satellite Terminal.Causes 1. IP Address and Netmask of either the Satellite Terminal or the

Client PC might be incorrect.2. LAN Cable might be defective.

Solutions 1. Check the LAN Cable (connection, cable head, etc)2. Check the IP Address and Netmask of Satellite Terminal and Client PC.

20Problem Client PC cannot make an Internet connection.Causes 1. Internet site that the Client PC is attempting to connect might not

be functioning.2. Satellite Terminal itself might not be logged in.3. Connection to the Gateway might be affected by weather.

Solutions 1. Check that the connection to the Gateway is established (still logged in?)2. Try and check the connection to the Gateway by typing the command “ping 192.168.1.1” at the command prompt.3. If the result of the “ping” is successful but still cannot access the Internet, check the Internet site you are trying to connect that it is up and running (try connection from another PC)4. If the web site is not defective, type the command “tracert <website name>” at the command prompt and see where the connection is not getting through and contact your system provider.