enterprise knowledge and national park service kmworld 2015 presentation
TRANSCRIPT
Distance Learning Program
The Common Learning Portal:Building Collaboration and Content
Sharing at the National Park Service
The National Park Service
November 3, 2015
Dale Carpenter, National Park Service
Zach Wahl, Enterprise Knowledge
Presented by:
Distance Learning Program
408 Parks, Historic Sites, or Monuments, covering more than 84 million acres
The National Park Service
Distance Learning Program
The NPS Workforce
• Highly distributed work force:– 22,000 Permanent and Seasonal
Employees
– 221,000 Volunteers
– Over 250 separate career fields
– Skilled/educated workforce
Distance Learning Program
• Often limited access to networks and hardware
• Current environment includes rich content fragmented over dozens of websites of varying usability and depth
• Decentralized workforce
• Expertise is found at all levels
• Diverse workforce with many different types of jobs and skills
The NPS Learning Challenge
Distance Learning Program
The Goal
Provide a consistent navigation and advanced faceted search, offering access to a wide array of learning resources
Provide a means by which NPS Staff (and others) may connect, collaborate, and support each other
Distance Learning Program
The Concept
Provide a comprehensive learning environment that ties together formal, informal, and social learning
Formal Informal
Social
Common Learning Portal
Distance Learning Program
Planning & Prioritization
Design Workshops
Taxonomy & Information Architecture
Wireframe Development
Content Governance
Content Migration and
Seeding
Iterative Design and
Development
Branding and Communications
Multi-Stage Testing
Our Approach
• Highly iterative process to maximize engagement with content owners and stakeholders
• Workshops capture requirements and serve as change management/communication
• Focus on optimizing high-value content and interactions
Distance Learning Program
Our Approach
Naviga on
Findability
Taxonomy&Tags
SearchFunc onality
TypesofContent
Content
FormatofContent(byType)
ContentWorkflow
(Crea on,Edi ng,Archiving)
UsersandGroups
Access/Permissions
ContentManagement
Collabora on
Func onality
Apps
Integra on
ColorsandStyles
LookandFeel
Images
©EnterpriseKnowledge,LLC
Naviga on
Findability
Taxonomy&Tags
SearchFunc onality
TypesofContent
Content
FormatofContent(byType)
ContentWorkflow
(Crea on,Edi ng,Archiving)
UsersandGroups
Access/Permissions
ContentManagement
Collabora on
Func onality
Apps
Integra on
ColorsandStyles
LookandFeel
Images
©EnterpriseKnowledge,LLC
Distance Learning Program
• User focus driven by workshops and user stories and visuals in lieu of complex requirements
• Focus on communications and change management to support content providers
• Additional focus on enhancing content through the migration process (tags, images, 508 compliance, and improved copy)
• Long-term planning including functional road map and governance plan
Key Success Factors
Distance Learning Program
• Open Source Solution to maximize functionality and minimize overhead and license costs
– WordPress and BuddyPressintegrated
• Cloud hosting to minimize administrative burden
Technology and Functionality
• Enterprise Search with faceting• Sub-site population and tagging
automatically populates appropriate pages with content
• Searchable user profiles (Expert Finder)
• Social functionality including rating, commenting, and badging
• Governance instantiated as approval workflows
• Fully responsive design for mobile
Distance Learning Program
The Common Learning Portal – Landing Page
Distance Learning Program
The Common Learning Portal - Search
Distance Learning Program
The Common Learning Portal – The Commons
Distance Learning Program
Dale Carpenter
Distance Learning Program Manager
National Park Service
Zach Wahl
Principal
Enterprise Knowledge
@zacharywahl
Questions?