enterprise reporting and the value of organizational change management on user adoption - emtec, inc

Emtec, Inc. Proprietary & Confidential. All rights reserved 2015.

Enterprise Reporting and the Value of OCM on User Adoption

Successful BI Implementation with PMO and OCM


Road to BI Enlightenment

2

Put the right technology in place

Common Enterprise Information Model

Build the single version of truth

Self enablement of business users

Action Plan Stage Objectives

Unified delivery platform

Empower the business

users

360 degree view of the

organization

Implement scalable BI

enterprise solution

Define master data

management strategy

Train the users on BI

solution stack

Channel data

source through

unified delivery

vehicle

Trust in data, fact-

based decisions


BI Activism Scenarios

3

LOW

High

High

IT BI

Activism

User BI

Activism

•MIS Reporting is the norm

•Inertia prevents any significant

new initiatives

•Business is run without the

benefit of complete perspective

Scenario: BI Inertia

•IT-induced solutions may or may

not meet user requirements

•Users fail to use IT-provided

solutions

•Technology vendors prevail

•Limited or no business benefits

realized

Scenario: One-Size-

Fits-All Technology

•Users source applications

•Infrastructure issues arise

•Scale integration and

manageability are compromised

•Application vendors prevail

•IT as a utility - not as a partner

Scenario: New BI

Applications Silos

•Users and IT form teams

•BI used to drive ROI

•Right technology and products

selected

•BI competency center emerges

Scenario: BI Success


Why BI Projects Fail

• Misalignment of user needs

• Mismanagement of user expectations

• All BI project are technical in nature

• No proper onboarding process for users

• Changes is dictated by IT

– Process change difficult for users

– Business value is not communicated

• No post project governance

• Lack of trust in process / data

• Solve one problem, introduce another

• Insufficient ownership by business

• Best practices don’t always solve real world

problems

4

Emtec, Inc. Proprietary & Confidential. All rights reserved 2015. 5

Our Integrated BI Framework

Business

Ownership

Articulate

The Vision

Prepare And

Train

Case for

Change

Program Management Organizational Change Mgt

Business Engagement

Communications

Knowledge Mgt

Stakeholder Mgt

Change Readiness

Schedule Mgt

Resource Mgt

Risk Mgt

Issue Mgt

Change Control Mgt


Technical Implementation Steps

• RAPID implementation methodology is deployed for expedited implementation of OBIA.

This approach allows the business users to get involved early and eliminates lengthy UAT

cycle

6


Project Management Accelerators

• Speed of implementation is as important as accuracy and adoption of solution

Name Description

Schedule Management and Cost

Management

Our project management philosophy of “planning the work and working

the plan” is reflected in our MS Project schedule templates which further

extend the Earn Value Management techniques for managing schedule &

cost and is flexible to incorporate client specific threshold levels of

performance for status reporting.

Risk and Issue Management

Proactive identification, qualification, and disposition of risks and issues,

drives the team to stay focused and collaborate with clients to remove the

bottlenecks early on. Our Risk, Actions, Issues and Decision (RAID) log

template provides graphical representation of areas needing attention on

a real-time basis.

Communications Management

Our project and program status reports are integrated with the project

schedule and risk management tools and are designed to effectively

communicate the overall status in a consolidated, transparent and timely

fashion, while allowing insights into critical risks and issues associated

with the project.

Change Control Management

Change control management strives to ensure that the project’s scope is

delivered with quality and within pre-agreed timelines, and cost through

the use of the Change Request (CR) Log tool.

Resource Management

Ensuring resources with the right skills and skill level are available at the

appropriate times during the project is critical to project success. Our

Resource tracking is integrated with the overall project status reporting

and schedule management.

7


Few Organizations Implement BI Programs Effectively, Due To Insufficient Focus on

Change Management

Agree

Somewhat agree

Disagree

Don’t know

“To what extent do you agree with the following statement about BI change

management?”

Our processes for managing change to organizational structures and business

processes based on new BI functionality are well-established and run smoothly

Base: 129 professionals with knowledge of BI within their organizations

Source: Q2 2012 Global BI Maturity Online Survey, Forrester Research, Inc.

13%

26%

57%

4%

8


How To Keep The Business Engaged To Maximize User Adoption

‘

Business Implementation ManagerDelivery Lead

Communication

to Business

Input to Design

Process

Education

Impacts of

Change

Data SMEs

Trainers

Testers

Super Users

LIM 4

Location / Function

LIM 3

Location / Function

LIM 2

Location / Function

LIM n

Location / Function

Local Implementation

Manager (LIM) 1

Location / Function

Program Operating CommitteeProject Business

Business InputProcess &

Design

Security

Controls

Tech & Build

Data Migration

OCM

Testing

Cutover &

Deployment

Implementation

Partnership

Facilitated by

Change Managers

Program Steering Committee

PM

O

9


Utilizing key communication “campaigns” to build stakeholder

commitment throughout the lifecycle of a BI implementation

Build

Phase

Test

Phase

Awareness CampaignProcess / Understanding

Campaign

Role-Based

Campaign

Training

Campaign

Baseline Communications

Deploy

Phase

Design

Phase

Post Go-Live

Campaign

Managing

Phase

Analyze

Phase

10


Effective PMO & OCM on BI programs will ultimately maximize your realization of

benefits

Impact Of Effective PMO & OCM on BI Programs:

• Adoption of the new ways of working

• Reduction in the loss of productivity associated with change

• Shorter stabilization period

• Buy-in and support from all management levels

• Business involvement by end users

• Reduced resistance to change

• Job roles that are aligned to new ways of working

All of which…. Maximize your realization of benefits

11


73%

YEARS

47serving clients

OUR COMPANY

500dedicated

associates17

over

years

BESTPLACES

TO WORK2012

TECHNOLOGYEMPOWERED

BUSINESSSOLUTIONS

“right size provider”

“client for life”

IndiaPune

Bangalore

USAIL, PA, NJ,

GA, VA, MN,

FL

CanadaToronto

Ottawa GLOBAL

DELIVERYOUR SERVICES

87% 14prior tier 1

consultancies

avg. years

experience

fulltime

employees

OUR PEOPLE

25+

OTHER

PARTNERS

- onshore

- offshore

- nearshore

- blended

managed services

Advisory Applications Cloud Analytics Infrastructure

strategy

governance

process

ERP, HCM, CRM,

app. development,

mobile solutions

applications

infrastructureenterprise reporting,

predictive analytics,

big data

service management

enterprise infrastructure

end user computing

Business and Technology Empowered


An Exciting Year For Emtec… And Or Clients!

Vertical Focus

• Strategy

• Enterprise

Solutioning

• Management

Consulting

• Line of Business

Expertise

Advisory Services Expansion

Services

GEO

Vertical

SMAC


Emtec Services Align Well with each stakeholder community

ENTERPRISESUITE

SALES & MARKETING

360 degree view of the customer

Sales force automation

Customer Service

Marketing Automation

Customer and Product Data

Management

BI / Analytics

HCM

Workforce Planning

HR Analytics

Talent Management

Employee Self-Service

Performance Management

Total Compensation

CFO

FINANCE

Budget & Planning

Financial Close Mgmt

Procure to Pay

SEC Reporting

Financial Analytics

Cash Management

OPERATIONS

Forecasting

Operational Analytics

ERP

Project Costing

TECHNOLOGY

Advisory Services

Application Development &

Maintenance services

Business Intelligence & Big

Data

Cloud Strategy and

Implementation

Independent Verification &

Validation

Infrastructure Services

Managed Services

IT Service Management

Procurement Services

Business Strategy

Managed Services & Outsourcing

Advisory Services

Analytics

Governance

POWERThe

of Emtec


THANK YOU FOR YOUR TIME

Please visit us online at www.emtecinc.com

THANK YOU FOR YOUR TIME

Please visit us online at www.emtecinc.com

http://www.emtecinc.com/

http://www.emtecinc.com/

enterprise reporting and the value of organizational change management on user adoption - emtec, inc

Technology

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form teams bi

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