enterprise search and findability survey 2013
DESCRIPTION
Results from the Enterprise Search and Findability Survey 2013, presented at Enterprise Search Europe in London on the 15 May, 2013 and Findability Day, 30 May in Stockholm by Kristian Norling.TRANSCRIPT
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Enterprise Search Europe, 15 May 2013, London
Findability Day, 30 May 2013, Stockholm
RESULTS FROM THE ENTERPRISE SEARCH AND FINDABILITY SURVEY
2013
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SLIDESHARE.NET/FINDWISE
GLOBAL RESULTS
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101 RESPONDENTSGLOBALLY
ONLY PRACTITIONERS
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73% more than 1000 employees
56% more than 5000 employees
43% more than 10 000 employees
Demographics
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This year more private than
public organisations
More BIG organisations than in 2012
60% are global
Demographics
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81%ONE CORPORATE
LANGUAGE
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BUTMOST ORGS HAVE INFO
IN MORE THAN 2 LANGUAGES
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About half of the organisations have at least two languages supported by search.
About a quarter supports A LOT of languages.
Languages
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HOW MUCH RELEVANT
UNSTRUCTURED CONTENT (ALL KINDS OF FILES, E.G. TEXT DOCUMENTS,
SPREADSHEETS, PICTURES ETC) IS SEARCHABLE IN YOUR ORGANISATION TODAY?
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63% LESS THAN NEEDED
BUT
16% MORE THAN NEEDED
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IN THREE YEARS TIME, THE SEARCHABLE INFORMATION IN
YOUR ORGANISATION WILL BE... ?
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95%WILL INCREASE
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DO YOU HAVE A SEARCH STRATEGY IN PLACE?
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24% YES
38% PLANNING TO IN 2013/14
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HOW CRITICAL IS FINDING THE RIGHT INFORMATION TO BUSINESS
GOALS AND SUCCESS?
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78%IMPERATIVE/SIGNIFICANT
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IS IT EASY TO FIND THE RIGHT INFORMATION WITHIN YOUR
ORGANISATION TODAY?
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9%FAIRLY EASY
5% DECREASE FROM 2012
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63%HARD/VERY HARD10% INCREASE FROM 2012
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WHAT ARE THE OBSTACLES TO FINDING THE RIGHT
INFORMATION?
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64% Inconsistency in how we tag content
64% Don’t know where to look
55% Lack of adequate tags
53% Poor search functionality
39% Don't know what to look for
Obstacles
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“some critical data isn't indexed.”
“poor dataquality”
“silos”
“Most of our content is inconsistent, unreliable, duplicated in multiple places, or worse. Stakeholders have incentive to complain about search but not to improve their own content that feeds into search.”
Other
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WHAT IS YOUR LEVEL OF SATISFACTION WITH THE
EXISTING SEARCH APPLICATIONS WITHIN YOUR
ORGANISATION?
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19%VERY OR MOSTLY SATISFIED
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40%VERY OR MOSTLY
DISSATISFIED
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WHAT IS YOUR LEVEL OF SATISFACTION WITH THE
FOLLOWING FEATURES OF SEARCH IN YOUR ORGANISATION?
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WHAT IS YOUR PRIMARY BUSINESS CASE FOR
INVESTING IN SEARCH?
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“increase efficency by redusing time spent searching for information”
“Increase reusability”
“Make information Acc3 accountable accesible accurate”
“Improved quality in business decisions, saving time, harmonizing our offering globaly”
“To find information, make information accessible, avoid duplicates and make the everyday life for our users easier.”
““knowledge is a strong company asset - so we need to be able to leverage, share and apply the knowledge better.”
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IMPORTANCE OF BEING ABLE TO SEARCH THE SOURCES AND
SYSTEMS
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HOW MANY EMPLOYEES ARE WORKING ON ADMINISTERING/DEVELOPING/IMPLEMENTING
SEARCH WITHIN YOUR ORGANISATION?
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47% LESS THAN ONE
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21% 1-2 PERSONS
17% 3-5 PERSONS
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HOW MANY EMPLOYEES (FTES) WILL BE WORKING ON SEARCH
IN 2016?
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17% LESS THAN ONE
31% 1-2 PERSONS
28% DON’T KNOW
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BUDGET
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56% HAVE NO BUDGETOR DON’T KNOW
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35% LESS THAN 50 000 EURO
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41% DON’T KNOW...
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43%
2016SLIGHT OR SIGNIFICANT
BUDGET INCREASE
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INFORMATION
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59% of organisations have or plan to
implement a metadata standard.
42% have taxonomies in place.
47% have or plan for a content/information
lifecycle management process in 2013/14.
Information
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SEARCH APPLICATIONS/TECH
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FEEDBACK FROM USERS IS IMPORTANT, SO HOW
MANY ENABLE IT?
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MOST ORGANISATIONS HAVE MULTIPLE SEARCH
APPLICATIONS
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SAME SEARCH APPLICATION USED ON BOTH INTRANET
AND PUBLIC WEBSITE?
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IMPORTANT FEATURES IN SEARCH APPLICATIONS
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ALMOST DONE...
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Budget and resources...
Strategy is on the agenda!
78% consider Enterprise Search to be a critical success factor.
Summary
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Kristian Norling
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@kristiannorling
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