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       Enterprise  Service  Manager  (ESM)  is  a  superior  monitoring  and  managing  application  that  enables  organizations  to  identify  and  resolve  potential  IT  issues  before  they  affect  critical  business  processes.  With  Enterprise  Service  Manager,  you  are  able  to  monitor,  manage,  and  analyze  reports  of  your  IT  systems  -­‐  anytime  and  everywhere.      Features    Monitoring  

• Monitor  applications,  services,  operating  systems,  and  infrastructure  components  with  a  single  application  

 • Configure  the  application  and  your  IT  systems  through  

intuitive  wizards          

KEY  BENEFITS  • Offers  intuitive,  

centralized,  browser-­‐based  management,  anytime  and  everywhere.  

• Identifies  potential  issues  and  sends  notifications  before  any  problems  occur.  

• Reduces  complexity  of  IT  management  and  enables  future  planning  of  your  IT.  

• Provides  cost-­‐effective  enterprise  management  solutions.  

• Configures  your  IT  systems  in  one  day;  uses  a  pre-­‐built  VMware  virtual  appliance  with  a  pre-­‐configured  ESM.  

 SYSTEMS  MONITORED  

• Billing    • Middleware  • Customer  Relationship  

Management  • Provisioning  • Mediation  • Hardware  • Other  applications  and  

services    

   

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Visibility  • Centralized  view  of  entire  monitored  IT  infrastructure  • Detailed  status  information  available  through  web  interface  

 • Detailed  status  information  available  on  IPad  or  IPhone  

 Awareness    

• Fast  detection  of  infrastructure  outages  • Alerts  can  be  delivered  to  technical  people  via  email  • Escalation  capabilities  ensure  alert  notifications  reach  the  

right  people    Proactive  Planning    

• Trending  and  capacity  planning  reports  ensure  you're  aware  of  aging  infrastructure    

• Scheduled  downtime  allows  for  alert  suppression  during  infrastructure  upgrades    

 Reporting    

• Availability  reports  ensure  SLAs  are  being  met  • Historical  reports  provide  record  of  alerts,  notifications,  

outages,  and  alert  response            

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Multi-­‐Tenant  Capabilities  • Multi-­‐user  access  to  web  interface  allows  stake-­‐holders  to  

view  infrastructure  status  • User-­‐specific  views  ensure  clients  see  only  their  

infrastructure  components    Network  Operation  Center  View  The  Network  Operations  Center  provides  24/7  monitoring  of  the  network  platform  and  servers,  and  the  services  running  on  them.    

   The  Network  Operation  Center  View  helps  operators  to  identify  problematic  service  and  to  delegate  a  task  to  an  appropriate  engineer.                          

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Management  View  Management  view  gives  management  the  option  to  oversee  the  performance  of  the  IT  systems  and  the  services  running  on  them.    

   Oracle  BRM  plugin  Enterprise  Service  Manager  supports  Oracle  Communications  Billing  and  Revenue  Management  with  predefined  graphs:  

• Real-­‐time  traffic    • Degraded  traffic  • Batch  traffic  • Active  sessions  • Pipeline  diagnostics  • Opcode  latency  • Billing  • Invoicing  • Accounts  (active,  inactive,  closed)  • Revenue  

           

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Platform  Support  Enterprise  Service  Manager  is  supported  on  the  following  operating  systems:  

• Linux  • Solaris  • AIX  • HP-­‐UX  • Windows  

Moreover,  we  have  a  pre-­‐built  VMware  and  Oracle  VirtualBox  appliance  with  a  pre-­‐configured  Enterprise  Service  Manager.    Hardware  requirements  Minimum  hardware  requirements  to  run  Enterprise  Service  Manager  are  as  follows:  

• 1  gigahertz  (GHz)  or  faster  processor  • 32-­‐bit  or  64-­‐bit  processor  • 4  GB  RAM  • 10  GB  available  disk  space  

 Web  Browser  Support  

• Chrome  • Firefox  • Safari  

       

Contact  us  For  more  information  about  Enterprise  Service  Manager,  visit  tridens.si  or  call  +38631627462  to  speak  to  a  Tridens  representative.      Copyright  (c)  2014  Tridens  d.o.o.    All  rights  reserved.    Logotype  is  a  registered  trademark  of  Tridens  d.o.o.    All  other  names/logos  may  be  registered  trademarks  of  their  respective  owners.