enterprise social network: research and development use case
DESCRIPTION
A use case for implementing an Enterprise Social Network to help better manage product development.TRANSCRIPT
Clearvale Use Case: Research and Development
Cooperative Product Management
Extranet Network
© Copyright 2009 BroadVision On Demand Inc.
Who Works for This Company?
• Dave is the VP of Development at a medium sized accounting software developer.
• His team resides locally and in Russia; the Russian team is hired through a sub-contractor.
• Employee turnover high and the team must know new accounting laws.
© Copyright 2009 BroadVision On Demand Inc.
What are the R&D Challenges?
• R&D teams are distributed across broad geographic regions.
• Hard to manage documents across regions, especially when working with sub-contractors.
• Difficult for workers to collaborate on projects with minimal or no face-to-face time with colleagues.
• Managers are challenged with tracking work done locally and remotely; must utilize the best resources and work to improve the performance of others.
© Copyright 2009 BroadVision On Demand Inc.
Why Clearvale Instead of Web 1.0?
Web 1.0• One way communication—top down. Missed opportunities to
leverage the knowledge of high-performers. • Contractors and even some employees do not feel like part
of the team.• Cross-training is discouraged because of lack of collaborative
tools.• Information resides in several locations. Passwords, servers,
and important documents are inaccessible to all team members.
• Different managers expect different types of status reports. Project scopes not always clear or available.
© Copyright 2009 BroadVision On Demand Inc.
Why Clearvale Instead of Web 1.0?
Clearvale• Many-to-many communication encouraged. Knowledge
experts share information using blogs or videos. New employees learn from them.
• Employees know their colleagues around the globe; despite cultural and geographic differences, a community forms.
• Cross-training can be formal (training videos) or informal (blogs and forums).
• A single location to access project information in a format that many employees today are familiar with—Web 2.0.
• Consistent performance and project monitoring style across the organization without the need for more tools.
© Copyright 2009 BroadVision On Demand Inc.
When Can R&D Implement Clearvale?
• With Clearvale, Dave goes live quickly with no training. And he does not require the assistance of his Information Technology department.
© Copyright 2009 BroadVision On Demand Inc.
Who Else Works for This Company?
• Fred manages a team of developers—some local and some in Russia.
• Jill is an engineer who works for Fred.
© Copyright 2009 BroadVision On Demand Inc.
How Does R&D Do It?
Set up Network• Dave goes to
www.clearvale.com and sets up a Clearvale network for his team. He invites the team to it—even subcontractors in Russia—by uploading a single file with staff email addresses.
• Employees upload their own photos and set up profile pages.
© Copyright 2009 BroadVision On Demand Inc.
How Does R&D Do It?
Create Communities
• Dave asks each manager to create a community for the products they manage.
• Fred creates a community called A-1 Accounting Engineers.
• He invites everyone working on the product to join, including team members in Russia.
© Copyright 2009 BroadVision On Demand Inc.
How Does R&D Do It?
Manage Projects
• Fred creates multiple DocuVault folders:– Functional Specifications
– Product Documentation
– Schedules
– Testing Plans
• He uses the Event Calendar to track project milestones.
© Copyright 2009 BroadVision On Demand Inc.
How Does R&D Do It?
Manage Projects• Fred uses TeamWork to
assign work to individuals. He creates a plan and then assigns two tasks to Jill—train the team and write the functional specification.
• He creates a Forum for any questions about the project.
© Copyright 2009 BroadVision On Demand Inc.
How Does R&D Do It?
Build Culture
• He sets up a Photo Block and shares pictures he took when visiting the Russian office.
• He uses a Twitter feed for the latest Sarbanes Oxley posts.
© Copyright 2009 BroadVision On Demand Inc.
How Does R&D Do It?
Train Staff• Jill schedules a training
meeting in Clearvale.• She posts the training
meeting on the community calendar.
• She creates a new DocuVault category named Training and publishes her slides there before the meeting.
© Copyright 2009 BroadVision On Demand Inc.
How Does R&D Do It?
Train Staff
• The meeting is recorded as a video and posted to the community.
• People who join the project later can watch the training video.
• Jill marks this task as complete in TeamWork.
© Copyright 2009 BroadVision On Demand Inc.
How Does R&D Do It?
Collaborate
• Jill then writes a functional specification and posts it for review in DocuVault.
• She sets an event on the community calendar for when comments are due.
© Copyright 2009 BroadVision On Demand Inc.
How Does R&D Do It?
Collaborate
• Team members download the document and provide feedback in the Comments area.
• Jill refreshes the document and posts it again.
• Jill marks this task as complete in TeamWork.
© Copyright 2009 BroadVision On Demand Inc.
R&D After Clearvale
• Because of a more cohesive work team, turnover is down and Dave focuses on creating a better product.
• Employees know each other. They share knowledge with one another easily; natural mentorships develop.
• Employees find all project-related documentation in a single location; duplication is reduced.
• Managers use a consistent reporting mechanism that resides inside Clearvale—TeamWork—to track goals. Goals across the organization are aligned with the company’s mission.
• Because Clearvale is based on Web 2.0, IT has no tasks pertaining to managing the networks.
© Copyright 2009 BroadVision On Demand Inc.
Clearvale Advantages
• Company employees have a single location to find information within a framework that reinforces your corporate culture.
• Employees share valuable company knowledge with a broad audience.
• Team and individual goals are aligned with the company’s mission.
• New employees become productive more quickly than before. Training cost is reduced.
• Stronger and more expansive team collaboration, regardless of physical location.