EnterpriseSurveyManagementApplication

“Information, knowledge,is power”

Tom Clancy,

upcomBringing business and IT together

for trade associations

According to the American novelist Tom Clancy “Information, knowledge, is power. If you can control information, you can control people”.

An association aiming to promote the interests of its members can persuade policy makers to take decisions in favour of its members’ interests by properly collecting and analysing relevant information that support its case.

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The Enterprise Survey Management Application (ESMA) is the tool that allows associations to control information about their business sectors. The tool is based on information collected from the association members in the form of questionnaires/surveys, significantly enhanced by repetitive collection and generation of market trends.

It allows early detection of alarming trends in the market, enabling the association to take counter-measures as quickly as possible.

In parallel, it is an extremely valuable tool for the association members, as it reports back all market trends collected and analysed, providing invaluable insight.

Read in the following pages all the features of the application and how it may be deployed in any association. !• Association Administrator

• Association reporter

• Member roles

Enterprise Survey Management Applicationupcom

Bringing business and IT together

www.survey-mgmt.com

Full control of the information collection process

Association Administratorupcom

Bringing business and IT together

www.survey-mgmt.com

• Build surveys dynamically with complex questions in the form of tables that help quickly collect data from different market segments

• Re-use terms and questions to quickly support multilingual content and build new surveys in no-time

• Organise the members in companies and groups of companies

• Map the association sub-activities to Commissions and include members in them; a member may be part of one or many association commissions

• Manage end-users and grant them administrative, encoder or reporter roles to one or multiple members and/or commissions; any possible combination of end-users, members and commissions is possible, allowing an end-user to encode results for commission X as member A and view reports for commission Y as member B

• Launch surveys repetitively and notify end-users (acting as encoders for the members of the respective survey) to complete the new survey instance

• Properly manage notifications in order to complete surveys with close to 100% completion rate

• Send multilingual communications to end-users grouped in various ways

Association Administratorupcom

Bringing business and IT together

www.survey-mgmt.com

Reporting

Association reporterupcom

Bringing business and IT together

www.survey-mgmt.com

• Powerful reporting capabilities for all information collected via the surveys

• Report on individual members, groups, and/or the entire market

• Report simultaneously on multiple items (member, group, and/or market) and compare results

• Report over a period of time, either the actual values or the trend from the previous period and last year’s period

• View reports as tables of raw data or graphs in a multitude of types (pie, line, bar, etc. graphs)

• Export raw data in Excel format and graphs in various graphics formats

• Store and/or update predefined filters to re-use them in the future

• Restrict report generation that may unveil member-sensitive information

Association reporterupcom

Bringing business and IT together Reportingwww.survey-mgmt.com

Member controls itself and views powerful reports

Member roles

Member Administrator • Manage member

profile

• Maintain information about the member/company of the association

• Manage member participation in the association Commissions

• Manage end-users and their rights relative to the member

upcomBringing business and IT together

www.survey-mgmt.com

upcomBringing business and IT together Member controls itself and views powerful reports

Member roles

Member Encoder • View pending survey

instances and introduce responses to survey questions

• Store temporary input and resume at a later stage; validate the input to complete the survey instance

• Use mobile devices to encode results

www.survey-mgmt.com

Member controls itself and views powerful reports

Member Reporter• Use same powerful

reporting engine as Association Reporter

• Member reporter is restricted to data relevant to members he represents and the entire market

Member rolesupcom

Bringing business and IT together

www.survey-mgmt.com