enterprise voice deck apac v2 30-07-12
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© Copyright 2011 Tata Communications Ltd. All rights reserved. 1
Enterprise Voice ServicesCommunicate, Collaborate and Enhance Customer Service
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The Enterprise Voice Collaboration Enigma
Unavailability of voice utilization reports on a global basis
Expensive long distance calls
Uneven and expensive customer care numbers
Complexity of managing multiple service providers across global offices
Limited dial in numbers and poor call quality in audio conferences
Uneven call routing and voice response system globally
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Communicate
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Communicate Better with SIP Trunking
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Communicate Better with SIP Trunking
Interoperability: supports multi vendor PBXs on both TDM and IP
Fully managed: global on-net and off-net service
Simplified dialing: flexible global access
Resilient, secure and high QoS
Affordability: competitive off-net pricing
Cloud based delivery: intelligent call routing and delivery
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Communicate Better with “SIP Trunking”
Global telecom spend dashboard: performance and utilization reporting globally
Versatility: can adapt to work with different voice networks
Investment protection: no forklift of existing equipment
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Collaborate
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A road warrior
Dials in to the bridge using the participant pass code
Workingfrom homeDials in to the bridge using the participant pass code
OfficeDials in to the bridge using the participant passcode
Offshore Team
Team initiates the call by sending the participant pass code to the other members while joining via host pass code
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Collaborate
Audio Conferencing Server
PSTN Call
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Collaborate – Advantages
• Immediate cost savings: up to 80% on travel costs
• Accelerating decision making: share ideas, Speedy project completion
• Scaling knowledge: deploy trouble-shooting training, subject matter expertise
• Unifying the organization: cement corporate culture & goals, geographically dispersed work sites
• Improve work/life balance: increased job satisfaction with less time on the road
• No Capital expenditure: pay per use
• Extend your company's reach
• Enhance customer satisfaction
• Increase internal business process efficiency
• Close deals faster
• Provide fast IT support
© Copyright 2011 Tata Communications Ltd. All rights reserved.
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Collaborate – Benefits
Global reach: 95+ countries, 65+ countries ITFS destinations, 35+ local access destinations
Always on: bridge uptime assurance of 99.9%
Simplified billing: single Invoice , single supplier multi-currency billing
Enhanced customer care: multi-lingual and 24/7 online support
Flexibility: multi-lingual and 24/7 online support
Quick Ramp up: rapid & tailored implementation
Highly Secure: enhanced PIN based security feature for confidential conferences
Compliance: ISO 14001, BS7799, TL9001 standards compliant
Ease of Use: single console for both audio and web session: conference summary report after every conference
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Enhance Customer Experience
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Enhance Customer Experience
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Enhance Customer Experience
Simplify marketing and customer service using a single UIFN number across 45 countries
Extend your business reach globally through ITFS, UIFN, LNS and TFS with SAC
Switch to Tata Communications with no change to the existing toll-free numbers.
Receive toll free calls from more than 90 countries through ITFS
Be a local player to your customer through local number service(LNS)
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Enhance Customer Experience
Service your customers’ inquiries via IVR
Route and distribute calls to call centers globally
Pay Per Use
User defined criteria based call routing
Offers stable and high quality voice
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Enhance Customer Experience - Advantages
• Flexibility to connect to the largest TDM-VoIP hybrid network
• Simplified deployment
• One-Stop shop
• Reduce capital expenditures
• Improve efficiencies from a global workforce
• Access to high-quality and redundant infrastructure
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Enterprise Voice Services - Benefits
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Expansive Reach
Benefits:
• 100+ countries (ITFS), • 45+ countries(UIFN), • 40+ countries • 100+ cities Local Number Services (LNS), • 75 countries( ITFS with service access codes)
is the best in the industry.
Competitive Pricing
• Cost competitive offering.
Call Quality
• Enjoy premium call quality
Quick turnaround all Quality
• Short end-to-end provisioning lead time• Online provisioning and fault reporting tool• Short end-to-end provisioning lead time• Online provisioning and fault reporting tool
© Copyright 2011 Tata Communications Ltd. All rights reserved.
Worldwide Voice Leader
18
40 Billion minutesof internationalvoice traffic
8 Terabitsof InternationalBandwidth Lit Capacity
1,600 Petabitsevery month on our internet backbone
#1 Submarine cable owner
#1International voice carrier
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Thank you