entprise bbaker
TRANSCRIPT
OBJECTIVE To pursue a career in Escalated
Customer Service/Technical Support where my extensive System Administrator, Customer Service experience, and software/technical skills will be further developed and utilized for better career growth.
EDUCATION• Westminster College of Salt Lake City,
UT; Bachelor of Science Degree
• Minor: Business Administration
Technical/Special Skills• Typing Speed: 70 wpm • Project Coordinating
• Computer System Admin/Trainer
• Certifications in Advance MS Office Words, Excel, PowerPoint, MS Access, Outlook, Internet Explorer…
• Insurance Sales Agent- State Certified in Property & Casualty Insurance (Auto)
EmploymentSitel Corporation (Provides Insurance to U.S. Military
Families), 5-2011 to Present (Full-time)
• Received DIRECTOR’S ALL STAR AWARD, for highest Score in Sales, Quality Customer Service & Attendance. (out of 500 employees); TWICE: Aug, 2012 and June, 2014
• Confer with customers (by email, phone, & correspondence) to provide information, & resolve complaints re: Auto/Home Insurance products.
• Retrieve & update customers data from computer database utilizing various Computer electronic forms/Software: modify member’s records, Issue and cancel policies. Document inquiries & complaints.
EmploymentTennessee Disability Claims (06/10 to 10/10),
Full-time
Claims Examiner
• Reviewed, researched, and analyzed disability claims application filed by American citizens.
• Responsible for investigating the application process and evidence, including contacting Medical Doctors, education, legal records, Hospital records, and any other information pertinent to determining applicant’s legitimacy for disability benefits.
EmploymentAmerican Collectibles Network/JTV (11/04 to
06/10), Full-time
Correspondence Specialist/Customer Support
• Provided accurate resolution to product and billing inquiries via phone calls, emails, direct, and Confidential letters using MS Office Words.
• Reviewed and edit these Official Letters to assure correctness in format, punctuation, and grammar. Highly experienced in dealing with irate customers.
• Assisted with Training users on Hardware/Softwares for improvement in Customer Support.
EmploymentSouthern Research Station (5/98 to 11/04), Full-
time System Admin/Software Trainer
• Responsible for Coordinating IT migration of all users data from old Data General systems to new IBM systems. Resolved system problems.
• Coordinated and implemented the new software Training for Unit’s users.
• Implemented all hardware/software installation, upgrades, and system backup plans.