entrepreneurship innovation institute

The Entrepreneurship Innovation Institute

ofLorain County

Community College

EII @ LCCC: Developing the region’s well-trained workforce, Facilitating business growth and success, Promoting Entrepreneurship

What we hadWhat we had

SkillsMAX assessments

Advanced ManufacturingTraining Center

Business Growth &

Development Services

Conference & Training Facilities

Employment & CareerServices

Business/IT training

HRD Training Healthcare Training

What we haveWhat we have



Business Growth &



Career Development and

Placement Services


HRD Services

Healthcare Training

Entrepreneurship Entrepreneurship InnovationInnovationInstituteInstitute


a single point of contact for access to all LCCC’s services

Factors Driving Change

Institutional Effectiveness

Ohio Board of Regents

Constituents Needs

Partnership Opportunities


Evaluation of Non-credit Processes Started as a Six Sigma Project (2005)

Costs for publications Number of courses offered and cancellation

rates Success of courses listed in multiple

publications

Anticipated Result:Progress toward cost recovery target by

division


Unexpected Outcomes Lack of a consistent pricing model Incomplete data collection Communication gaps Need for target market data Need for coordinated sales strategy

Changes From The Ohio Board Regents

Increased Emphasis on Non-Credit Training and Services Data Driven

Previously self-reported qualitative with fragmented quantitative

Performance Driven Financial Impact on LCCC:

JOBS Challenge Grant Allocation

Changes in Constituent Needs Shift from prevalence of large employers to

small enterprises 80% of Lorain County Employers have 20 or

fewer employees Employers over 1000 disappearing Huge declines in Automotive, Steel and overall

manufacturing Impact on LCCC

Decrease in contract based training from long-time partners

Increased need for training resulting in increased efficiency, effectiveness

The Mission EII is an effort to better serve small and

medium size enterprises and aspiring entrepreneurs. It markets, sells, and coordinates LCCC’s resources that support all businesses and entrepreneurial enterprises toward viability, growth, and sustainability. It embodies LCCC’s capacity to provide education and training programs, technology assistance, and business development services within Lorain County and northeast Ohio.

EII Goals Outcome (External) Goals

Greater awareness of, and access to, LCCC resources Increased utilization of LCCC resources by

entrepreneurs and small- and medium-size enterprises (businesses and organizations)

Increased services to large corporate organizations Increased revenue supporting non-credit public

offerings and custom services to entrepreneurs and businesses and organizations—grants and contracts

Established measurable satisfaction and value to those assisted—economic value of impact from services/assistance received

EII Goals Internal (Institutional) Goals

Greater flexibility and sensitivity to market changes for public offerings

Better understanding of problems faced by entrepreneurs and established smaller enterprises

College resources work as seamless system to assist entrepreneurs and small enterprises resolve their problems and achieve opportunities

Design a marketing and sales strategy in promoting each others efforts

Eliminate or narrow cost recovery gap for LCCC as a whole through demand-driven program offerings

Develop coordinated data base of businesses and organizations served by LCCC (current customers) to facilitate campus-wide support of these enterprises

EII Capacity

Lack of a consistent pricing model Working with Chief Accountant,

created a pricing model that enables program developers to consistently price programs by factoring in

Fixed costs Participant counts Delivery costs


EII Capacity

Incomplete data collection It was determined that two different sets of

data were needed. One to comply with OBOR A second database containing information on

our customers. Launched SUGAR, a customer relationship

management system Unified all stand alone databases Track and record all customer contacts


EII Capacity

Communication gaps SUGAR enables all EII staff to

communicate in real time on all projects. Web-based


EII Capacity

Need for target market dataNeed for coordinated sales strategy

Created the position of Sales Manager Created a consultative Sales Model Survey of area businesses being

conducted March 2008


EII Capacity

Increased Emphasis on Non-Credit Training and Services

In response to increased requirements surrounding OBOR data collection, EII has added a substantial number of data elements to those previously required of all non-credit activities. Training content Workforce or Personal Enrichment Company Type and Size Added activities in addition to traditional training


EII Capacity

Increased Emphasis on Non-Credit Training and Services

Conducted multiple in-house staff retraining sessions

Standardized procedures for contract training data collection


EII Capacity

Shift from prevalence of large employers to small enterprises

Coordinate funding opportunities Pursue grant projects to support

training Articulation to credit Pursue Pell for non-credit trainig

Constituent Needs

Partnership Opportunities Lorain County Growth Partnership

Retention, Expansion, Attraction Leadership (REAL) Teams Talent Supply Chain for Business Attraction

Project Ten (Train Employees Now) Training funds for employee training

Lorain County JVS Adult Education

Partnership Opportunities

EII Capacity

What we haveWhat we have



Business Growth &



Employment & CareerServices


HRD Training

Healthcare Training



a single point of contact for access to all LCCC’s services

Employment & Career ServicesEmployment & Career Services

Applicant Skills Assessment

Online Job Posting System

Work-Based Learning – Co-op/Intern Programs

Career Counseling & Job Coaching

Career Development & Matching

Services for Employers and Individuals

Business Programs & CertificationsBusiness Programs & Certifications

Associate Degrees, Certificate Programs, Continuing Education Courses

•Paralegal•Real Estate•APA Payroll Professional Learning Series•SHRM Learning System—Professional HR Certifications•Retain & Gain—HR Skills for Managers•Sales Training

CEUs

• Insurance• Attorneys• Accountants• Financial Planners• Management

Special Programs

IT Professional Training

Associate Degrees, Certificate Programs, Continuing Education Courses

•MCSA—Microsoft Certified Systems Administrator•MCSE—Microsoft Certified Systems Engineer•MCAD—Microsoft Certified Applications Developer•MCSD—Microsoft Certified Solutions Developer•MCDBA—Microsoft Certified Database Administrator

Microsoft

CiscoCCNA—Cisco Certified Network

Comp Tia•Network +•Security +•i-Net+•IT Project +

Linux +

Oracle 9i

Certified Internet Webmaster (CIW)

• Introduction to computers• Word – basic, intermediate, advanced• Excel – basic, advanced• PowerPoint• Outlook• Access• Web training

Computer Skills Training

IT FastTrack

Nord Advanced Technologies Center

Computer Aided Design:AutoCad, SolidWorks, ProE

Electrical/Electronics, Hydraulics/Pneumatics

Computerized Numerical Controlled Machining

Automation and Robotics

ControlLogix/RSLogix 5000, PLC5’s, SLC’s

Welding

Quality - ISO 9000, TS16949, ISO 1400

SkillsMAXSkillsMAXA comprehensive bundle of assessment, certification and training tools that work for both human resources professionals and individuals

Job Analysis

Pre-employment Assessment

Drug testing, background checks

Skill Gap Analysis

IT Certification Testing

HRD Training provides employees with performance solutions to assist with success on the job

Leadership/Supervisory/Workforce Training improving workplace skills and initiatives

AchieveGlobal DDI (Development Dimensions

International) Individualized Coaching and Team Training for

employees at all levels

HRD Training Services

Lean Six Sigma Institute

Lean Enterprise Workshops and Lean Mastery Certificate Programs

Six Sigma Executive Overview

Six Sigma Green Belt

Minitab Software courses Black Belt Certification

Streamline process – insure quality – Reduce costStreamline process – insure quality – Reduce cost

Facilities & Services to Make it Work

Training & Conference Facilities

Business Growth & Development Services

Great Lakes Technology Park

entrepreneurship innovation institute

Documents

career services

target market

credit training

certificate

large employers

single point

services

employees