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Hitachi, LTD

IoT & Cloud Services Bussiness Division

Environment setting for Web-EDI service usage

For all customers who use Web-EDI service,

※According to the setting, the case of pop-up block on some toolbars i.e. Anti-virus

software is set, circumstance which login screen or CSV file download dialog is not shown

may be occurred.

About internal system administrator, after normal environment setting for Web-EDI

service usage is carried out, please perform the following additional setting.

≪Distributed manual≫

・Environment setting for Web-EDI service usage （Internet Explorer 11）

・Setting for pop-up block cancellation （Internet Explorer 11）

・Setting for displaying CSV file download dialog （Internet Explorer 11）

・Environment setting for Adobe Reader (Adobe Reader )

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≪ Environment setting for Web-EDI service usage ≫

Perform the following setting.

■Internet Explorer setting

＜The case of Internet Explorer 11＞

Open Internet Explorer [Tools] - [Internet options].

① Click [General] tab - [Settings] button.

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② Select [Every time I start Internet Explorer] and click [OK] button.

○3 Click [Privacy] tab - [Advanced] button.

④ Perform setting as below and click [OK] button.

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Select [Override automatic cookie handling].

First-party Cookies： [Accept] ([Accept] on IE10)

Third-party Cookies： [Accept] ([Accept] on IE10)

Select [Always allow session cookies].

⑤ Click [Advanced] tab.

Perform setting as below and click [OK] button.

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Cancel to select [Do not save encrypted pages to disk].

⑥ Open Internet Explorer [Tools] – [Compatibility View settings].

⑦ Input hitachi.ne.jp (or twx-21.com) into [Add this website] and press [Add] button.

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Check hitachi.ne.jp (or twx-21.com) is added into [Websites you’ve added to

Compatibility View] and press [Close].

If this setting is carried out, it becomes effective from the next times.

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＜The case of Internet Explorer 11＞

① Open Internet Explorer [Tools] – [Internet options].

Pop-up block problem solving method

【Solving method】

Cancel pop-up block by specifying TWX-21 site URL

as below steps.

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② Click [Privacy].

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③ At the center of screen, [Pop-up Blocker] setting screen is shown.

④ Click [Settings] in [Pop-up Blocker]. The below screen is shown.

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Add *.twx-21.hitachi.ne.jp (or twx-21.com) as [Address of website to allow].

Add *.twx-21.com as [Address of website to allow].

Become as below screen. Press [Close].

The setting finished.

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＜The case of Internet Explorer 11＞

１．Operation steps to enable [Automatic prompting for file downloads] on Internet Explorer

internet options setting

① Open Internet Explorer [Tools] - [Internet Options].

Problem solving method

for CSV file download dialog is not shown

【Solving method】

Enable [Automatic prompting for file downloads] on IE internet

options setting.

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② Click [Security].

③ Click [Custom level…].

④ Enable [Automatic prompting for file downloads].

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If click [OK], below screen is shown.

After clicked [Yes], the setting finish.

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■Adobe Reader setting (Common for all Adobe Reader versions)

① Open Adobe Reader [Edit] - [Preferences].

② Cancel to select [Internet] on Categories – [Display PDF in browser]

and click [OK] button.

Problem solving method for PDF screen is hidden in

back side of browser when printing label or statement of delivery

【Solving method】

Cancel to select [Display PDF in browser] on Adobe Reader Preferences

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If this setting is carried out, it becomes effective from the next times.

The setting finished.