environmental protection - onet, engineering, services, peopleprotection.pdf · 54 environmental...

To integrate environmental and social criteria into our purchasing policy

To improve control over consumption

To give priority to innovative projects

Environmental Protection


4. Environmental Protection

4.1. To integrate environmental and social criteria into our purchasing policy

4.2. To improve control over consumption 4.2.1. Reducing Greenhouse Gases 4.2.2. Monitoring of Potentially polluted Land Sites and Classified Installations for the Protection of the Environment

4.3. To give priority to innovative projects

4.4. Environmental Actions from the Divisions of Activity 4.4.1. Functional Organisation 4.4.2. Certifications 4.4.3. Environmental Services

...................................................... page 55

...................................................... page 57

...................................................... page 59

...................................................... page 61

...................................................... page 62

...................................................... page 63

...................................................... page 64

...................................................... page 65

...................................................... page 65

53

54


4. Environmental Protection

Identification of the environmental challenges of ONET’s businesses

Some environmental challenges are common to several businesses

Reduction in waste volumes generated (packaging, WEEE...)

Controlling production of greenhouse gases

responsible purchasing

Direct or indirect exposure to chemical risk

mastering pollution risks (effluents, gases, solids)

Controlling consumption

* WEEE : Waste of Electric and Electronic Equipment

55


4.1. To integrate environmental and social criteria into our purchasing policy

GRI: Section corresponding to the Global Reporting Initiative: EC6.Policy, practices and proportion of spending on locally-based suppliers at significant locations of operation.

The issue of sustainable procurement has been embedded in our approach to sustainable development since 2002.The Group’s Purchasing Management team and PRODIM are part of the Responsible Development Steering Committee. They integrate processes, materials and products which are betterfor Mankind and the environment.

Towards ever more responsible purchasing

Within ONET’s Purchasing Department, sustainable develop-ment is now fully accepted as a natural theme discussed withsuppliers.

That many of them have reached maturity on the subjecttoday reassures us and assures our customers that our ownapproach is reinforced by our ecosystem.

Thus in 2011, we further developed our share of green products in our purchases from LYRECO to more than 40%.As for our printing systems, all the models bought this yearallow us to make front / back copies, and hence control ourpaper consumption.

We have also provided our support for the implementationof solutions for waste management in accordance with theregulations.

56


Monitoring of the sales of products and machines with a low impact on the environment made by PRODIM.

2009 2010 2010 Trends

Number of Twister “silencio” vacuum cleaners sold

258 255 257 +

Ratio compared to the number of dust vacuum cleaners 3,53% 3,72% 4,3% +

Litres of ECO-LABEL detergents sold

70 542 96 617 106 793 +

Ratio of Ecolabel turnover compared to equivalent products

15,4% 17,71% 18,55% +

Litres of concentrated products sold 180 798 172 260 168 810 -

Steam equipment sales (in number of units)

104 187 352 +

Number of microfibres sold 70105 77 135 226 220 +

Ratio compared to total industrial wipes 19,6% 21% 56% +

There is a stability in the number of sales of Twister "Silencio"vacuum cleaners, but an increase in proportion, due to theoverall decline in sales of vacuum cleaners. The decline inthe consumption of concentrates is ongoing to the benefitof eco-labels whose proportion improved further in 2011.

The emphasis of their environmental benefits also explainsthe increase in sales of steam equipment. This technical solution enables us both to eliminate the use of some products and reduce water use.

The entirety of A4 paper purchases are in reams of recycledand eco-efficient* paper. The consumption is growing:62,141 reams in 2009, 63,986 in 2010 and 66,405 in 2011.

The goals of reducing consumption (-5%) were not met: a4% increase compared to an increase in turnover of 4.9%.

*Eco-efficient: lower weight. It requires for its production:18% less wood, 14% less water, 23% less energy, it generates6% less residue.

57


How does the inclusion of Responsible Development impactthe evolution of cleaning products and equipment in theHealth sector?

Positive developments can be observed in the quality ofchemical products used for example. As such, the EU directivesBiocide and Reach have enabled us to make significant progress.

However, the economic context within which healthcare facilities evolve, weighs on their real interest in responsible solutions. Certainly, the specifications include all of the criteria

for sustainable development, but at the end it is often cau-tious choices that are selected. The major health facilitiesreassure themselves with some "responsible" product lines.

The smallest structures (nursing homes or structures involvingtwo or three clinics) will more easily opt for solutions that trulymeet the environmental and social issues. It is true that forthese smaller structures, the testing phase is easier to achieve.These facilities are open to the adoption of new processes,especially when they bring increased efficiency. The break-through of steam as a method of bio-cleaning is the proof.Steam is now used in bubble chambers which receive

immune-compromised patients with even better results thanthose obtained previously.

Interest in responsible solutions is high in the health sector, although the evolutions are subtle from one type of playerto another. It is our role to provide them with innovation withenough added value to make practices evolve.

4.2. To improve control overconsumption

GRI/NER: Section corresponding to the Global Reporting Initia-tive: EN3 Direct Energy Consumption by primary energy source;EN4 Indirect Energy Consumption by primary energy source;and EN7:.Initiatives to exploit renewable energy sources andimprove energy output; and article 148-3.1° Consumption ofwater resources, raw materials and energy with, if need be,

the measures taken to improve energy efficiency and the useof renewable energy, the conditions of land use, emissions toair, water and soil severely affecting the environment andwhose list will be determined by order of the Ministers of the Environment and Industry, noise or odours, and waste from thelaw on New Economic Regulations

WastePRODIM has implemented a recovery system for obsoletemachines (scrubber-driers, single-disc machines etc.) pursuant to the regulations on waste from electrical and

electronic equipment. This has enabled us to recover 7.44tons of material. The machines are taken out of the stockby the agencies and are recovered by PRODIM during deliveries. The material is then possibly repaired using othermachines and put back onto the second-hand market viathe Remix stock website.All the recoverable parts in the machines are removed inthe technical centres at PRODIM which are also involvedin the dismantling and sorting of materials which are thenrecycled in the specific branches.

Olivier HAUTION

Director of the Health Department at PRODIM

58


Marion GASCON

Environmental Advice and Assistance Department ONET PROPRETE-MULTISERVICES

How do you raise awareness with employees aboutenvironmentally-friendly practices?

It is essential to educate andinform our employees properlyand sufficiently if we are to ex-pect them to be involved in asincere and effective way inachieving the environmentalperformance which matchesour ambitions.The issues of awareness usedare consistent with our environ-mental policy: they concernthe economies of natural re-sources and energy, pollutionprevention, compliance withregulations...

The themes of awareness / communication deal, for example,with:

• Water management• The waste management system • Eco-initiatives to reduce fuel consumption, electricity,paper

• The new texts in environmental regulation.

Successfully raising awareness is not an easy task. For theresult to be effective, it is necessary to vary the media andthe messages with time.

This is done using various tools of communication / awareness:• Slideshows by e-mail• SD Posters • Self-adhesive labels • Sheets laying out "Daily Eco-actions on constructionsites" (Inhni)

• Welcome booklet for service agents "My ONET PROPRETE-MULTISERVICES passport"

• Procedures in the broadest sense are also part of thiscommunication scheme as they define the rules forcarrying out daily activities by preventing environmen-tal risks and impacts.

The majority of our staff has integrated our environmental issues, but the efforts must continue to make everyoneaware of the role they should play in their professional activity.

Electricity

In 2011, ONET continued to engage in renewable energy bybuying 1,867 EDF Balance certificates. For each certificate purchased, EDF injects 1 MWh of renewable electricity, namely1,867 MWh for ONET.Consumption at the headquarters declined from the interplayof the actions that followed the implementation of the carbonfootprint assessment and the desire to reduce bills.

Monitoring electricity consumption at the ONET headquarters

Numerous awareness-raising efforts have been undertakenas well as cuts in unnecessary lighting.

* Data for year incomplete

2009 2010 2011

4 18

6 01

1 KW

h

5 12

7 72

4 KW

h

4 61

3 35

7 KW

h

- 11%

Solar Compactor

59


Water

Water consumption is not a significant indicator for theGroup's activities; water is consumed primarily on customersites. For several years, actions have been implemented toreduce consumption by technical processes: microfibre,water and product-efficient equipment (see indicators p 56).

Air Pollution

The choice of products and techniques to reduce impactson the environment also induces a search into the reductionof indoor air pollution. The Group's activities do not generateodours.

4.2.1. Reducing Greenhouse Gases

GRI/NER: Section corresponding to the Global Reporting Initiative: EN16 Total direct or indirect greenhouse gas emissions byweight (teq CO2); EN17 Other relevant indirect greenhouse gas emissions by weight (teq CO2); EN18 Initiatives to reducegreenhouse gas emissions and reductions achieved and EN29

Carbon Footprint Assessment

The carbon footprint assessment, finished in 2010 (cf. Report 2010 page 63), was extended by the implementation ofspecific action plans by Division and for the headquarters.The ONET PROPRETE-MULTISERVICES action plan includes three areas in which the division produces greenhouse gasemissions: purchasing, waste and of course transportation.

Proposed actions concerning ONET PROPRETE-MULTISERVICES

Avoid outstanding deliveriesCombine supplier orders by floor (for example) and set delivery days (example: LYRECO)Favour cleaning techniques which save water (products and equipment)Fuel consumption: favour suppliers with a fleet of recent vehicles (Euro)Favour eco-design (suppliers) e.g. concentrated products to reduce packagingFavour suppliers oriented towards eco-design

Implementation of sorting in agenciesCompliance with Special Industrial Waste regulations (including that of WEEE)Reduce consumption of paper to reduce paper wasteReduction of waste cells: favour the purchase of batteriesReduce toner cartridges: focus on filling cartridges toners

Teleworking: explore the potential of employee volunteers and the terms of this voluntary system (employee survey)Favour the least polluting company and service cars (maximum 120 g CO2/km)Rejuvenate the fleet of vehicles (focus on recent EURO standards)Focus on electrical rather than thermal construction equipmentOptimise "customer sites tours”

PURCHASINGProducts & Suppliers

WASTE

TRANSPORTATION

ECO 36 Electric Street Sweeper

60


William ABSI

QSE Coordinator, Methods and Tools Department at ONET SECURITE

What actions have been conducted in response to the carbonfootprint assessment carried out by ONET SECURITE?

Our carbon footprint is primarily due to the extensive travelrequired by our business to work on our client sites. This isobviously the key element of our action plan.

Other factors that impact our carbon footprint less stronglyare also addressed in our action plan. Thus, we are workingon the consumption of paper or on the management ofWEEE from the operations of our electronic security subsidiaryTELEM. We also provide customers with more efficient andenvironmentally-friendly equipment: radios with a longer battery life, rechargeable batteries which have a longer lifeor replace diesel vehicles with electric vehicles.

As for our travelling which, given the large volumes is therefore potentially an important field for reducing ourfootprint, our corporate actions promote the proximity ofour staff with their duty station. We hence ally operationalflexibility, the welfare of our officers, the quality of the service provided with the desire to limit travel time and ourenvironmental impact.

The year 2011 was also marked by an awareness of ourstaff to use public transport. We favour train travel, and carpooling. In event-planning, some customers incorpo-rate this policy by encouraging carpooling for the teamsto get to sporting events.

Meetings via Videoconferencing are now widely used.Around fifty inter-service or agency-headquarters meetingshave been carried out since the establishment of Webexand we are developing e-learning training programs thatalso help to reduce travel.

Work will continue in 2012 and 2013 with the proximity ofour teams to the client sites always in sight.

Vehicles

The total volume of fuel consumed decreased slightly in2011, while sales in 2011 grew by nearly 5%.

Consumption of fuel all vehicles: utilities, official vehicles and Group trucks

The Corporate Travel Plan for the headquarters continues tolive on despite the lack of enthusiasm it generates. Anintranet portal webspace is dedicated to carpooling.

Number of litres of

fuel

Number of

vehicles

Number of

vehicles

EquivalentCO2 in kg

2009 7 080 916 3 436 19 071 4848

2010 7 065 277 3 736 18 911 4807

2011 7 046 333 3 716 18961 4820

61


Electrical Equipment

PRODIM sells electric vehicles to all its customers

Number of electric vehicles sold by PRODIM

4.2.2. Monitoring of Potentially PollutingLand Sites and Classified Installations forthe Protection of the Environment

Changes in 2006-2011 regulations

SOGEVAL (SOGEDEC nuclear facility in Pierrelatte) is no longerunder ICPE status following the removal of sections 1710, 1711and 2799 (Decree 2010-369 and 2006-1454). Having no otheractivities relevant to an ICPE authorisation, SOGEVAL has become a facility engaged in a nuclear activity under ArticleL1333-1 of the Public Health Code, to the extent where onlyradioactive waste is treated and stored.

The following nuclear activities may be carried on throughan ASN (French Authority for Nuclear Safety) authorisation(under Article L1333-4 of the Public Health Code):

• Storage and processing of radioactive waste;• Expertise of radioactive waste;• Storage in containers of materials contaminated withradionuclides;

• Maintenance, sanitation and decontamination ofmaterials contaminated with radionuclides.

As for Classified Installations for the Protection of the Environment for chemistry, it remains under declaration(section ICPE: 2565) the trust of the DREAL, Valence (RegionalDirectorate for the Environment, Urban Planning and Housing).

Assessment of the activity

SOGEVAL this year has been very successful in its business.Intervention cells are now almost continuously in operation.

During the year 2011, SOGEDEC implemented interventioncells by conducting various projects:Dismantling generators; fusion dust blocking tests; dismant-ling of containers; sorting of obsolete equipment; processingslabs, irradiating waste treatment, ANDRA super control, reconditioning of contaminated litter.

Distribution of waste tonnage sorted in cells by customer

160,53

CEA ADARACHE

SOCODEI

ANDRA

EDF BCOT

562,235

21,403

14,2

10.218

13,817

14,43

EDF TRICASTIN

CIS BIO

IRSN

2009 2010 2011

Number of MAC road vacuum cleaners sold

6 6 4

Number of ECO 36 street sweepers sold

2 13 6

Number of electric vehicles sold

46 40 30

Matra electric vehicle sold by PRODIM

62


Environmental Protection is the subject of many periodic internal controls (contamination, radiation, atmosphericcontrols, waste and effluent management) made in accor-dance with our quality system. These controls meet the requi-rements of the local and prefectural regulations.

The regulatory controls made annually by approved externalagencies show that the gas and liquid discharges, as well asthe impact of noise and vibration from the installation are significantly below the limits mentioned by order of the Prefect.

The measures used to assess the radiological impact showthat the facility complies with applicable regulations in termsof transport or radiological zoning. No specific improvementswere identified in the report by the independent externalbody this year. SOGEDEC wishes to remain at this optimumlevel of control over impact.

Regarding the issue of the transportation of dangerous goods,all means are implemented to ensure compliance with therequirements of ADR through the quality system which wasimplemented over 6 years ago by SOGEDEC and ONET TECHNOLOGIES.

In 2011, the ONET Group was not convicted by any court decision on the environment and therefore paid no compen-sation.

4.3. To give priority to innovativeprojects

GRI: Section corresponding to the Global Reporting Initia-tive: EN26 Initiatives to mitigate environmental impacts ofproducts and services, and extent of impact mitigation;

and EN30 Total environmental protection expenditures andinvestments by type.

In 2011, the O3 business plan continued its implementationphase and innovation was of the greatest attention.With "Focus on Innovation O3", ONET wishes to make sure itsemployees feel valued by being attentive to their ideas andproposals. The aim of this approach is simple: develop a cultureof innovation! And innovation is not just technical.

It may relate to the organisation or different business processes. The first challenges of innovation in the Divisionsand within the GIE were created to support this dynamic.

The results were over 90innovation-filled pagesidentified on the intra-net. The winners of thechallenge were rewar-ded at the annual information meetings.

In 2012, Focus on Inno-vation, on the basis ofthe experience of theseearly challenges, willpropose an InnovationDay throughout France.

Cap sur l’Innovation O3

63


Jean-Yves HERAUD

Technical Director at PRODIM

How does innovation meet the challenges of ResponsibleDevelopment?

Innovation can provide practical solutions in line with researchby our customers for responsible solutions, as shown in the following example.The cleaning of the filters and the bottling area is a crucial

step of the production in a wine cellar. Until last year, theTavel wine growers were using a boiler that heated nearly3,500 litres of water every day to clean the filters, the insidesof the barrels and the bottling area.They wanted to find an operating procedure which consu-med less water and electricity and be able to program thestart of this operation.

The basic idea was to save water by using a steam process.We use a 380 volt steam generator with a power of 14KW.The water inlet is heated by an element and is released ata pressure of 4 bars to clean the filters and bottling area.The wine cellar has access to temperature readings in realtime to check that this is maintained at 140 ° C for the neces-sary duration. The cleanliness of the nozzle of the filler afterthe operation speaks volumes about the quality of the process. The result is excellent: the tannin has beencompletely evacuated during cleaning and kegs are absolutely not "tainted" by the previous wine. With this special process called "Bacchus", the wine cellar saves3,500 litres of water and over 80 KW of electricity every day!In addition, the sanitation controller is programmable andoffers more flexibility.The reliability and traceability offered by this innovation hasenabled the Tavel wine growers to obtain their IFS certifi-cation which is a reference set up by large retailers to ensure the control of food safety.

4.4. Environmental Actions fromthe Divisions of Activity

Expenditure*

The amount of provisions and guarantees paid for environ-mental risks is 3,044,670 euros since 2009.

The amount of compensation paid for the environment iszero since 2009.

* Mandatory indicators from decree No. 2002-221 of 20thFebruary 2002 made for the application of Article L. 225-102-1 of the Commercial Code and amending Decree No.67-236 of 23rd March 1967 on commercial companies.

Using the "Bacchus” process in a cellar

64


In 2011, the "Advice & Assistance in Environment" departmentat ONET PROPRETE-MULTISERVICES advised and assisted theagencies which chose to engage in a process of ISO 14001certification.A range of essential tools for the implementation of an Envi-ronmental Management System is available to institutions: adocumentary system meeting the requirements of ISO 14001,suitable materials for awareness-raising, a periodic regulatory

monitoring system, a device to ensure compliance withenvironmental regulations (particularly in terms of wastemanagement ...). These tools are updated regularly.

The quality safety environment managers of ONET TECHNOLOGIES and ONET PROPRETE-MULTISERVICES are conducting a process for the strategic integration of Responsible Development into their businesses. They are

partnered by Olivier DUBIGEON, Chair of SUSTAINWAY, http://www.sustainway.com/ and Anne-Sophie CRESPIN-AUGIER,the Group’s coordinator for Sustainable Development.

Pascale DELOUCHEONET PROPRETE-MULTISERVICESEnvironmental Safety Quality Manager

Laurence ACERBOSustainable DevelopmentQuality Manager

Emeric BESANCONONET SECURITEHead of Methods and Tools Department

Anne Le FLOCHONET TECHNOLOGIES

Environmental Safety Quality Manager in charge of

Sustainable Development

Anne-Caroline CAILLOUXAXXIS RESSOURCES

Safety Quality Manager

4.4.1. Functional Organisation

Organisational chart functions for Quality Safety and Environment

65


4.4.2. Certifications

Environmental certifications at the end of 2011

In 2011, ONET PROPRETE-MULTISERVICES maintained and expanded its scope of certification.*Licensed by the Ministry of the Environment in Luxembourg

Certified entities

The number of certified entities at ONET PROPRETE-MULTISER-VICES is constantly changing: in 2009 - 4 agencies; in 2010 - 6 agencies; in 2011 - 10 agencies.ONET TECHNOLOGIES BULGARIA and ONET TECHNOLOGIESROMANIA were certified ISO 14001 in 2011, as are all the companies at ONET TECHNOLOGIES.

4.4.3. Environmental Services

The nature of ONET’s activities lead it to offer services thatcan be described as "environmental." This is the case, forexample, for the waste management services offered by ONET PROPRETE-MULTISERVICES in the continuity of itscleaning services.

Frame of reference 2011

ONET PROPRETE-MULTISERVICES ISO 14001

ONET ESPAÑA S.A ISO 14001

ONET SUISSE (SA) ISO 14001

ONET LUXEMBOURG certificat « Label Primeiert* » et ISO 14001

ONET TECHNOLOGIES ISO 14001

ONET TECHNOLOGIES BULGARIA ISO 14001

ONET TECHNOLOGIES ROMANIA ISO 14001

How to control the entire clean-waste chain?

Waste management is a natural extension of our cleaningbusiness. We have developed tools that enable our custo-mers to separate their waste at source to facilitate reco-very. When you know that 80% of waste produced by aperson engaged in a tertiary activity is made up of paperand cardboard, one can measure the challenge of sepa-rating at source allowing their material recovery. Recycledpaper is 100% less wood consumed compared to standard

paper, 60% less water, 80% less energy and lastly 45% lessCO2 emissions.

However, customers are required to recycle everything thatcan be recycled, not just their paper and cardboard. ONETPROPRETE-MULTISERVICES has established a recovery branchwhich is specific to each type of waste, some of which are"dangerous" such as cans of contaminated products,waste of electrical and electronic equipment, cartridgesand toners. We have organised our system so that each

channel can be managed by a suitable and approvedbranch and that the system provides, beyond the require-ments of the regulations, a real added value in terms ofreuse.As part of our activities in clean-waste, we can also rely on the company GREENWISHES which has joined the "Sylliance" alliance that we created. This partner offers aportfolio of new and innovative services in the waste recycling management business.

Bruno LAURENT

Environmental Department Manager at ONET PROPRETE-MULTISERVICES

environmental protection - onet, engineering, services, peopleprotection.pdf · 54 environmental...

Documents