UC-One Quick Guide

Epik

UC-One

UC-One is part of our Epik suite enabling you to access all your communicationservices, telephony, video, IM and presence from any supported device.

Why we love UC-One

Quick Guide For Apps

Contact IntegrationAccess contacts frommultiple devices

Instant MessagingInstantly message otherswithin your organisation

PresenceView and share availabilitywith your contacts

Voice callingHigh definitionVoice Communication

Video callingVisually communicate by videocalling from your desktop

One IdentityA single user login allows you to access

Calls over DataReduce call costs by making and receiving calls over 3G orWiFi networks.

Accessible from any supported deviceAccess UC-One from any supported device, including your desktop, laptop, mobile and tablet.

UC-One Quick Guide

Getting Started

UC-One Preferences

Getting StartedFollow the instructions to download Epik’s UC-One for PC or Mac. Visit: http://knowledge.epiknetworks.com/articles/FAQ/UC-One-Quick-Reference

Signing InTo confirm your individual user name and login credentials, contact Epik Support (support@epiknetworks.com)Password is case sensitive.

For convenience, check the Remember Password and Sign In Automatically boxes

Access Preferences1. Click on the Options icon2. Select Preferences

Preferences

A. General - Set languages, enable automatic sign in and update confirmation.B. Audio - View recognised voice playback and recording devices, test recording and ringtones.C. Video - View recognised video devices and select video size.D. Credentials - Set-up conference room preferences.E. Proxy - Alter and enable proxy settings.

UC-One Quick Guide

UC-One Settings

Home Screen

Access Call Settings1. Click on the Options icon2. Select Call Settings

SettingsA. BroadWorks Anywhere - Pull a call from your desk phone to your mobile. Or dial *11 from your desk phone to Pull the call from your mobile.B. BroadWorks Remote Office - Receive calls to your business phone on your mobile and display your business phone number when calling from your mobile.C. Forward Calls - Incoming calls are forwarded from your desk phone to a preconfigured phone number.D. Do Not Disturb - When enabled, all calls are blocked by the server.

E. Hide Number - Hide your number from contacts external to your business.F. Simultaneous Ring Personal - Up to 10 numbers will ring at the same time as your primary business number, ensuring incoming calls are not missed.

Personal ProfileShare your display image, presence,mood and personal message.

Communication HistoryView missed, dialled and receivedcalls across devices.

Dial PadDirectly dial a phone number.

ContactsContact users and viewtheir availability.

Search and DialSearch your contacts or dial aphone number.

My RoomStart a multi-party audio orchat conference.

Options TabChange the call settings, UC-OnePreferences or select Help forproduct support.

Communications Icons

Chat Call from Phone

Desktop Call Video Call

UC-One Quick Guide

Add a Contact Receive an Incoming Call

Personalize Your Profile

Profile PhotoUse a profile photo to put a face to the name of your colleagues.

Change your Profile Photo

Double-click the Profile photo box to browse for a new image, or;

Drag and drop a new image in the Profile Image Box.

PresenceShare with your colleagues if you are available to communi-cate.

Select your PresenceSelect a suitable status from the drop down menu.

Your presence will automatically update when on a call or in a meeting.

StatusPersonalise your status or sharea website.

Add a Contact1. Click Contacts2. Click in the Search and Dial field and type in the name of your contact3. Right-click on the contact you would like to add4. Select Add Contact

Answer anincoming call byselecting Answerin the call pop upwindow.

To decline anincoming callselect the Declinebutton.

Presence Share RequestsAccept or deny presence sharerequests from colleagues.

UC-One Quick Guide

Make a Call

Video Call Screen

Option 11. Select the Dial Pad from the side menu2. Enter the number you would like to call3. Select the type of call you would like to make

Option 21. Search and select the contact2. Click on the type of call you would like to make from the Communications Icons

Option 31. Type in the name of the person you would like to contact in the Search and Dial field2. Right-click the contact and select the type

Receiving a Video CallYou can receive a video callfrom either your IP Tel videohandset or UC-One desktop.If the selected phone is notsupported by video, the callwill be converted to audio.

Chat History

Chat Response Window

Audio ControlsAdjust the volume and mute audio

Call Settings›› Hold Call›› Hide Video›› Conference››Transfer Call›› Delete Chat History›› View Profile

UC-One Quick Guide

Call Controls

Conferencing Chat

ConferencingDrag and drop your selected contacts into Your Roomto start a multi-party audio or chat conference.

Option 1Right-click on a Contact and select Chat.

Option 2Click on the Chat icon on the home screenor in the call window while on a call.

Call TimerView the time of your call.

Communication IconsUse text chat during your voice conversation or switch from voice to video call at anytime.

Call Settings››Hold Call››Hide Video››Conference››Transfer Call››Delete Chat History››View Profile

Audio ControlsAdjust the volume andmute the audio.

UC-One Quick Guide

Chat Window - Controls

Communication IconsSwitch to voice conversation, video call or start a chat while in a chat.

Transfer a file whileText Chatting1. Select the File Sharing icon2. Select the file you would like to share and Open3. While the file is uploading, you have an option to Cancel Transfer before sending is complete.

UC-One Quick Guide

Frequently Asked Questions

Connectivity

Do I need a network connection?Yes. In the office the client should connect to your office LAN or wireless network. When mobile, UC-One will work over 3G or wireless networks.

Can I use multiple devices?UC-One can operate over many devices simultaneously – PC, Mac, iOS and Android with common Con-tact settings and Call Historyaccessible across devices.

›› Chat invitations are sent to all devices and once answered, the chat messages go to the device that has sent a reply›› Chat history will only be visible from the device the message is sent Presence settings and contact lists are updated across all devices simultaneously

My status bar says, “Limited connectivity – presence and chat unavailable”The XMPP connectivity has been temporarily lost for chat and presence but you can still make voice calls.

What codecs are supported?Audio:›› G.711 PCMA›› G.711 PCMUVideo:›› H264›› H263

What are the minimum system requirements?System requirements for UC-One:

›› The installation footprint is 100 MB.›› For voice calls, a sound card, speakers, and a microphone or a headset are required. A headset is recommended.

›› For video calls, a web cam is required.›› A minimum 512 MB RAM is required, however, 1 GB is recommended.›› Pentium 3 or higher with a minimum 800 MHz; however, 1.5 GHz is recommended.›› OpenGL – Calling may not be available insome rare older PC models with incompatibleOpenGL graphics drivers.

Preferences

How do I adjust the microphone andloudspeaker settings?Choose an audio device on your desktop byselecting Preferences in the main menu.Select a different default audio device inWindows using the Control Panel or on a Mac in the system preferences for ‘Sound’.

Calls

Can I call normal PSTN numbers?You can call any number supported by yourEpik Total Voice service – including local, national, mobiles and international numbers.

Are calls free using UC-One?Voice and Video calls between users within your company are free.

How much bandwidth is required for calling? Voice calling requires 100 kbps symmetrical. Video calling depends on the resolution settingof your client. Sample calculations are shownbelow:

›› 500 kbps symmetrical (H.264 VGA resolution 640 x 480 pixels at 15 fps)›› 2500 kbps symmetrical (H.264 VGA resolu-tion 1920 x 1080 pixels at 30 fps)

Videos

What kind of video resolution is available?Video resolution can be selected fromPreferences and the Video tab. This selection will then be the default for future video calls.

Can I make a video call using my mobile device?Yes.

Chat

Can I chat with contacts from other domains?To add contacts from other domains, their XMPP credentials are required.

Are chat messages saved?Only chat room messages are stored on the server.

Directory

What data is imported from enterprise directory search?The same data that is stored on will be populated, this includes XMPP address details of users, first names, last names and phone numbers.

Security

What encryption or security is used to protect my login details?›› SIP signalling is transmitted unencrypted, it relies on DIGEST authentication to protect your SIP credentials›› XMPP signalling is encrypted using TLS (Users chats and presence)›› XSI signalling is encrypted using TLS(Configuration download, call control,directory listing)

Conferencing

How does the ‘My Room’ feature work?From within the chat, an audio or video conference bridge call can be initiated so you can then see all parties.

UC-One Quick Guide

How many parties can be connected?Up to 10 parties can access an audio or video conference call through My Room. In large conferences, it is recommended that non speaking participants mute their clients orhandsets for best results.

How can I get a conference bridge to use in conjunction with My Room?Please contact your Administrator to discuss how Epik audio and video conferencing solutions can work with My Room to establish a bridge to best meet your needs.

How can I access my conference bridge from within ‘My Room’?Users can access a conference bridge from within My Room by se-lecting the Call button for an audio call or Video Call for a video conference. My Room supports DTMF PIN dialin. To enable this feature simply edit your My Room settings in the Prefer-ences menu.

Port Requirements

Service/ Ports Ports ProtocolFeature Desktop/ Mobile PC Client Client

User Login 80 80 HTTP

User Login 443 443 HTTP

IM&P 5222 5222 XMPP

Call 5065 5065 SIP (UDP/ Signalling TCP)

Audio 10000 10000 RTP -30000 -20000

Video Call 5060 5060 SIP (UDP/ Signalling -5062 TCP)

Video Call 10000 10000 RTP -20000 -20000

File 1081 Not XMPP Transfer -1082 supported

File 52644 Not SOCKS Transfer -52645 supported