episerver bob egner 1120
DESCRIPTION
Episerver - Digital Impact 2014TRANSCRIPT
MarTech forDigital
Transformation
Focus on Connected Consumer
Combine Content + Commerce
On every screen
Create Once Publish Everywhere
Digital Ecosystem
Deliver based on Context
Leverage data
Behavioral insights
Digital Transformation
1. Leadership and Vision
2. Customer Experience
3. Operational Process
4. Business Model
sloanreview.mit.edu/article/the-nine-elements-of-digital-transformation/
Customer Experience - Changing landscape
The Current State of E-Commerce Search – Christian Holst
www.smashingmagazine.com/2014/08/18/the-current-state-of-e-commerce-search
Operational Process - Ecosystem
INFANT CAREGIVER
CHILD CAREGIVER
ADULT
Email variants
Business Model – New ways to add value
Southern Cross Austereo
Extending from radio to digital media
Digital Transformation
1. Focus on the customer
2. Simplify the experience
3. Always on Commerce
4. Streamline systems
5. Use all data
6. Digital innovation - fail fast