1

ePROJECT USER EXPERIENCE: …the reality

2

PROJECT ZEN

Development processes to improve organizational performance

3

PROJECT ZEN : ROLES

•Test Manager

•Usability analyst

•Instructional Designer

4

PROJECT DESIGN

‘ The project manager must ensure that there is transparency of roles across the project team…’

‘ Project team usability & user experience are directed towards the creation & deployment of a user friendly product...’

5

USER CENTRED DESIGN

‘ UCD is about designing the

total user experience...’

6

‘ The ease with which a user can successfully interact with and use an application, web site or process to achieve their goals...’

USABILITY

and project team

each other

& develop

7

USABILITY

8

INFORMATION GATHERING

•What information to capture?

•Who and what will you ask?

•Observe user tasks & activities

•ConsultUsers and project team

9

PROJECT DESIGN : COMMUNICATIONS

‘ A successful project team user experience will only occur if the communications strategy is implemented effectively...’

10

RING! RING!

A: How can I find the link to access Reporting in the Merch application?

Hello : John Sandler speaking

WHEN THINGS GO WRONG

It’s Aminda from the Merch Test team

JS : Hi - how can I help?

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WHEN THINGS GO WRONG

JS: Haven’t you had regular interface updates from the developers?

A: Yes – but the UI has changed & I wasn’t informed. I can’t find the location of the Reports. HELP!!

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WHEN THINGS GO WRONG : UI

13

WHEN THINGS GO WRONG : TESTING

Test Plan about:

• Tasks & user performance• UI & navigation errors• Test Case scripts & validation• Communication

14

WHEN THINGS GO WRONG : TESTING

15

SUMMARY

• Communications strategy

• Include ALL stakeholders

• Project usability successful if team have clear understanding of their role

16

THANKS

17

REFERENCES

Sandler, John ICL 2010 Proceedings

www.dilbert.com

CONTACT

johnsandler@fastmail.fm

@greyrab (Twitter)