erd maintenance

Menerima Problem Maintenance

Customer Customer Service Staff Technical Supplier SistemOnsite Team

Ph

ase

Start

Mempunyai Problem

Menerima Problem

Input Data

Storage Data Tiket

Menghasilkan Tiket

Pemeriksaan dan Analisis

Maintenance Case

Problem solved Ticket Close

Menerima Report Problem Solved

Menerima Email atau Laporan

Problem Solved

Storage Onsite

Ticketing Team Onsite

Update Ticket Closed

Proses Pemeriksaan

Problem solved Ticket Close

Ya

Update Ticket Closed

Printing Berita Acara

Proses Claim Supplier

TidakMonitoring

Storage

Monitoring Device

Monitoring Device

End

Generate Barcode Scanner Ticketing

Membuat Tiket Onsite

Onsite TeamStaff Technical SistemSupplier

Ph

ase

Start

Pengecheckan Problem

Unresolved Problem

Closing Ticketing

Create Ticketing Onsite

Create Ticketing

Ticketing Team Onsite

Printing Berita Acara

Proses Pemeriksaan

Proses Claim Supplaier Monitoring

Storage

Tidak

Problem SolvedTicketing Close

Ya

Update Status

End

Periode Maintenance

Staff ITTim Onsite Sistem

Ph

ase

Sitem Maintenance Alerting

Start

Alerting Maintenance

Alerting Maintenance

Pengecheckan

Proses Pemasangan

Kembali

yes

Update

Claim Resource

No

Create Monitoring

Create

End

Menerima Surat Serah Terima Barang

Claim Service Supplier

Staff ITTim Onsite SistemSupplier

Ph

ase

Sistem Claim Monitoring

Start

Alerting Due Date

Monitoring Sistem

Constact Supplier

Update Sistem Monitoring

Data Claim

Resource Resource

Surat Serah Terima Barang

Surat Serah Terima Barang

Monitoring Sistem

Alerting Due Date

Delivery and Installation Resource

Yes

ResourceResource

Update Sistem Claim Monitoring

No

Checking Resource

No

Update

Membuat Surat Serath Terima

Barang

End

Customer

Staff

Category ServiceResource ServiceTicketing ProblemService Select

Select

Select

Report Problem

Generate

Monitoring

Generate

Generate

Report System

Supplier Select

mCustomer

PK idCustomer

nama alamat telp email inactive createBy createDate updateBy updateDate

mStaff

PK idStaff

FK1 idJabatan nama alamat email telp noKTP inactive createBy createDate updateDate updateBy

mSupplier

PK idSupplier

name alamat telp fax email inative createBy createDate updateBy updateDate

mResource

PK idResource

FK1 idCRFK2 noTicketingFK3 idTMaintenance nama tipe inactive createBy createDate updateBy updateDateFK4 idQRCodeFK5 idBackupFK6 idMonitoring

mCategoryResource

PK idCR

nama inactive createBy createDate updateBy updateDate

TM_Ticketing

PK noTicketing

FK1 idCustomerFK2 idEstimasi judul tanggal keterangan status tipeTicket void void_memo createDate createBy updateDate updateBy accByFK3 idUserFK4 idCompanyFK6 idProblem

TM_Monitoring

PK idMonitoring

tanggal status void voidMemo createBy createDate updateBy updateDate accByFK1 idSupplier

mJabatan

PK idJabatan

namaJabatan kode inactive createBy createDate updateBy updateDate

mUser

PK idUser

nama username password inactive createBy createDate updateBy updateDateFK1 idStaffFK2 idSec

mSecGroup

PK idSec

nama kode inactive createBy createDate updateBy updateDate

MEstimasi

PK idEstimasi

menit tanggal endDate alert createDate createBy updateDate updateBy

mTipeMaintenance

PK idTMaintenance

nama inactive createDate createBy updateDate updateBy

TM_BeritaAcara

PK noBA

FK1 noTicketing judul tanggal tanggalOnsite Keterangan void void_memo createDate createBy updateDate updateBy accBy idUser

TM_Periode

PK idPeriode

FK1 idResource tanggalInstalasi masaPeriode status void voidMemo createBy createDate updateBy updateDate accBy

TM_Condition

PK idCondition

status tanggal inactive lokasi createBy createDate updateBy updateDateFK1 idResource

mProblem

PK idProblem

namaProblem inactive createBy createDate updateBy updateDate

mSubProblem

PK idSProblem

FK1 idProblem nama inactive createBy createDate updateBy updateDate

mCompany

PK idCompany

nama kodePos telpLokasi inactive createBy createDate updateBy updateDate

TM_QRCode

PK idQRCode

Lokasi alamat void voidMemo createBy createDate updateBy updateDate accBy

TD_Customer

namaCustomer telp email alamat keterangan

TM_Backup

PK idBackup

tanggalPinjam tanggalKembali lokasi Condition void voidMemo createBy createDate updateBy updateDate accBy

http:// maintenanceapplication.com

Master Data

Ticket

Periode

Monitoring

Report

Logout

Anonymous

Menu

Home

Main enace App.

Your Status Ticket

TKXXXXX-XXXXX-XXXX

TKXXXXX-XXXXX-XXXX

TKXXXXX-XXXXX-XXXX

TKXXXXX-XXXXX-XXXX

TKXXXXX-XXXXX-XXXX

TKXXXXX-XXXXX-XXXX

TKXXXXX-XXXXX-XXXX

Monitoring Device

MNxxxxx-xxxxxx-xxxxx







Problem Graph

Maintenance Period

Hardware

Software

Air Conditioner

MPxxxxx-xxxxxx-xxxxx







SLA Target


Anonymous

Main enace App.

TKxxxxxx-xxxxx-xxxxx

Create Ticket

Number Ticket :

Problem Title :

Auto Generate

Date :

Type Ticket : Guide On Site

Staff :

Category Resource :

Name Resource :

Division :

Description :

Save Cancel

Ticket Number Resource Problem Staff Handling

Master Data

Ticket

Periode

Monitoring

Report

Logout

Menu

Home

Create Ticket

View Ticket

Solved Ticket

Customer :

Location :

Contact Person :

Auto Fill Customer

Auto Fill Customer

Email : Optional

SLA Target

Member


Master Data

Ticket

Periode

Monitoring

Report

Logout

Anonymous

Menu

Home

Main enace App.

Create Ticket

View Ticket

View Ticket

Resource Problem Staff Handling

TKxxxxxx-xxxxx-xxxxxx

Ticket Number

Software Logiclab

TKxxxxxx-xxxxx-xxxxxx Printing Logiclab

TKxxxxxx-xxxxx-xxxxxx Software Logiclab


TKxxxxxx-xxxxx-xxxxxx Hardware Logiclab


TKxxxxxx-xxxxx-xxxxxx Room Furniture

Search :

Customer

Bara

Stevie

Asmara

Diana

Siti

Sony

Robby

Status

Update CancelDetails

Solved Ticket

Edit Close

SLA Target


Anonymous

Main enace App.

Master Data

Ticket

Periode

Monitoring

Report

Logout

Menu

Home

Create Ticket

View Ticket

Solved Ticket

View Ticket



Ticket Number

Software Logiclab






TKxxxxxx-xxxxx-xxxxxx Room Furniture

Search :

Customer

Bara

Stevie

Asmara

Diana

Siti

Sony

Robby

Status

Update CancelDetailsEdit Close

Update Ticket

View Detail Ticket

Closing Ticket

SxxxxxxxxxID Device :

WirelssProblem Device :

Auto Generate or Barcode Scanner

Overload AccessProblem Detail :

Action :

Description Detail :Melakukan restart wireless. Hal ini dikarenakan user yang mengakses wireless terlalu banyak, sehingga diperukan restart wireless untuk mengembaikan wireless ke posisi semula.

Restart Wireless

Monitoring Problem

Unresolved

Location : Daerah Accounting

TKxxxxxx-xxxxx-xxxxxNumber Ticket :

Masalah Jaringan InternetProblem Title :

Auto Generate

25/09/2015Date :

Type Ticket : Guide On Site

StevieStaff :

HardwareCategory Resource :

WirelessName Resource :

Staff IT NetworkingDivision :

Description :Melakukan pengecheckan wireless yang ada pada ruangan Accounting, sering terjadi putus-putus jaringan

Customer : Bara Asmara

Location :

Contact Person :

PT. Wahana Surya Auto Fill Customer

085789812379 Auto Fill Customer

Email : [email protected] Optional

Update Cancel

Status :

SLA Target


Master Data

Ticket

Periode

Monitoring

Report

Logout

Anonymous

Menu

Home

Main enace App.

Create Ticket

View Ticket

Solved Ticket



Ticket Number

Software Logiclab





Search :

Customer

Bara

Stevie

Asmara

Diana

Siti

Status

Details CancelDetails

Solved Ticket

Update Close

Date History : To : View

SLA Target


Anonymous

Main enace App.

Master Data

Ticket

Periode

Monitoring

Report

Logout

Menu

Home

Schedule

Alert

History

SLA Target

Schedule Maintenance

Resource Due Date

MPxxxxx-xxxxx-xxxxxx

Maintenance Number

Software

MPxxxxx-xxxxx-xxxxxx Printing

MPxxxxx-xxxxx-xxxxxx Software


MPxxxxx-xxxxx-xxxxxx Hardware


MPxxxxx-xxxxx-xxxxxx Room

Search :

Checker

Bara

Stevie

Asmara

Diana

Siti

Sony

Robby

Cancel CloseUpdate DetailsEdit

View Detail Ticket


Overload Access


Masalah Jaringan Internet

25/09/2015

Hardware

Wireless

Bara Asmara

Anonymous

Main enace App.SLA Target

Schedule Maintenance

Resource Due Date

MPxxxxx-xxxxx-xxxxxx

Ticket Number

Software

MPxxxxx-xxxxx-xxxxxx Printing





MPxxxxx-xxxxx-xxxxxx Room

Search :

Checker

Bara

Stevie

Asmara

Diana

Siti

Sony

Robby

Cancel CloseUpdate DetailsEdit

Update Ticket

Condition Resource

ID Periode :

QR Code :

Resource :

10/07/2015Due Date :

Staff IT NetworkingLocation :

Update Cancel

Update Period

MPxxxxx-xxxxx-xxxxx Auto Generate

12345678

Wireless

Master Data

Ticket

Periode

Monitoring

Report

Logout

Menu

Home

Schedule

Alert

History


Anonymous

Main enace App.


Create Alert

QR Code :

Name Resource :

Date :

Date Installation :

Period Maintain :

QR Code Date Installation Resource

Location : Optional

SLA Target

Location Maintain Periode

Save DetailsEdit

Master Data

Ticket

Periode

Monitoring

Report

Logout

Menu

Home

Schedule

Alert

History


Anonymous

Main enace App.

MNxxxxxx-xxxxx-xxxxx

Create Monitoring

ID Monitoring :

123456789QRCode :

Auto Generate

Resource :

Date :

ID Monitoring Resource Supplier

SLA Target

Master Data

Ticket

Periode

Monitoring

Report

Logout

Menu

Home

Create

Alert

Customer Device Status

Save DetailsEdit

Backup

Supplier :

Telp :

Date Finished :

Description :

Address :

Customer Device :

Staff Maintenance

History


Anonymous

Main enace App.Alerting Monitoring

SLA Target

Update DetailsEdit

Resource Remainder

MNxxxxx-xxxxx-xxxxxx

Monitoring Number

Software

MNxxxxx-xxxxx-xxxxxx Printing

MNxxxxx-xxxxx-xxxxxx Software


MNxxxxx-xxxxx-xxxxxx Hardware


MNxxxxx-xxxxx-xxxxxx Room

Search :

Supplier

Bara

Stevie

Asmara

Diana

Siti

Sony

RobbyMaster Data

Ticket

Periode

Monitoring

Report

Logout

Menu

Home

Create

Alert

Backup

History

View Detail Ticket


Overload Access


Masalah Jaringan Internet

25/09/2015

Hardware

Wireless

Bara Asmara

Anonymous

Main enace App.Alerting Monitoring

SLA Target

Update DetailsEdit

Resource Remainder

MNxxxxx-xxxxx-xxxxxx

Monitoring Number

Software

MNxxxxx-xxxxx-xxxxxx Printing





MNxxxxx-xxxxx-xxxxxx Room

Search :

Supplier

Bara

Stevie

Asmara

Diana

Siti

Sony

Robby

Update Ticket

ID Monitoring :

QR Code :

Resource :

10/20/2015Finishing Date :

PT Cisco IndonesiaSupplier :

Update Cancel

Update Monitoring

MPxxxxx-xxxxx-xxxxx Auto Generate

12345678

Wireless

Reason :Optional

ACC By : Anonymous

Condition ResourceMaster Data

Ticket

Periode

Monitoring

Report

Logout

Menu

Home

Create

Alert

Backup

History


Anonymous

Main enace App.List Resource

SLA Target

123456789QR Code :

123456789Resource :

Date :

QR Code Resource Location Condition

Save DetailsEdit

First Condition :

Location :

Master Data

Ticket

Periode

Monitoring

Report

Logout

Menu

Home

Create

Alert

Backup

History

List Resource

List Monitoring

Monitoring Backup


Anonymous

Main enace App.List Monitoring

SLA Target

Master Data

Ticket

Periode

Monitoring

Report

Logout

Menu

Home

Create

Alert

Backup

History

List Resource

List Monitoring

ID Backup Resource Location Customer

Save DetailsEdit

BKxxxxxx-xxxxx-xxxxxID Backup :

123456789QRCode :

Auto Generate

Resource :

Loan Date :

Customer :

Telp :

Location :

Description :

Address :

Return Date :

Staff Maintenance

Alert

Monitoring Backup


Anonymous

Main enace App.Monitoring Backup

SLA Target

Update DetailsEdit

Search :

ID Backup Resource Location

BKxxxxxx-xxxxx-xxxxx Wireless Third Floors

BKxxxxxx-xxxxx-xxxxx Sofa Room 32

BKxxxxxx-xxxxx-xxxxx TV Room 40

BKxxxxxx-xxxxx-xxxxx Telepon Room 202

BKxxxxxx-xxxxx-xxxxx Wireless Second Floor

BKxxxxxx-xxxxx-xxxxx Computer Back Office

BKxxxxxx-xxxxx-xxxxx Bed Room 14

Customer

Udin

Adin

Bara

Stevie

Asmara

Ipin

Upin

Alert

Master Data

Ticket

Periode

Monitoring

Report

Logout

Menu

Home

Create

Alert

Backup

History

List Resource

List Monitoring

Monitoring Backup

erd maintenance

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