eresources three things training august 2014
TRANSCRIPT
E-resources training Summer 2014
Three things to trywhen faced with an e-resource question
AimsTo get a clearer understanding of
• some of the difficulties students can face when accessing our electronic resources
• how you can help them with these in your everyday work
• when you can't help them (so when to pass the user on to the e-resources team).
1. Make sure the student is following the BASICS
Have they come in via the library website?
1. Make sure the student is following the BASICS
Have they come in via the library website?
= Do they come through the door before they
enter the library?
Databases
articles
ebooks
journals
Books in the catalogue
“Discovery”
Visualisation of the Internet by the Opte Project, 2005.
Visualisation of the Internet by the Opte Project, 2005.
= things we’ve paid for
___________
(* 80% of them . . .)
Databases*articles
ebooks
journalsPrint Books in the catalogue
. .
..
..
2.Put yourself in the students’ shoes
A four-step process
i. Find out what they want, and make a note
• e.g. If an eBook
– The title of the book, the author
If a journal– what publication (journal title) – the name of the article– the author– The volume and year
(e.g. 1 , 2 , 3)
Article title | Journal Title | Volume | Year
Ashley N. Anderson, Heather Kennedy, Peter DeWitt, Erin Anderson, Marianne Z. Wamboldt, Dance/movement therapy impacts mood states of adolescents in a psychiatric hospital, The Arts in Psychotherapy, Volume 41, Issue 3, July 2014
Article title | Journal Title | Volume | Year
Ashley N. Anderson, Heather Kennedy, Peter DeWitt, Erin Anderson, Marianne Z. Wamboldt, Dance/movement therapy impacts mood states of adolescents in a psychiatric hospital, The Arts in Psychotherapy, Volume 41, Issue 3, July 2014
Article title | Journal Title | Volume | Year
Ashley N. Anderson, Heather Kennedy, Peter DeWitt, Erin Anderson, Marianne Z. Wamboldt, Dance/movement therapy impacts mood states of adolescents in a psychiatric hospital, The Arts in Psychotherapy, Volume 41, Issue 3, July 2014
Article title | Journal Title | Volume | Year
Ashley N. Anderson, Heather Kennedy, Peter DeWitt, Erin Anderson, Marianne Z. Wamboldt, Dance/movement therapy impacts mood states of adolescents in a psychiatric hospital, The Arts in Psychotherapy, Volume 41, Issue 3, July 2014
Article title | Journal Title | Volume | Year
Ashley N. Anderson, Heather Kennedy, Peter DeWitt, Erin Anderson, Marianne Z. Wamboldt, Dance/movement therapy impacts mood states of adolescents in a psychiatric
hospital, The Arts in Psychotherapy, Volume 41, Issue 3, July 2014
ii. Find out how they are trying to access it
e.g.
Library search (Discovery) or our OPAC?
Google (or Google Scholar)
A database?
Are they stuck on the login page? (
etc . . .
)
(they’ll always call it ‘the library website’, so you need to dig!)
i.
on - or off-
iii. Find out if they are
campus
iv. Try to access the resource yourself
(Just like you did in the first stage of the training.)
iv. Try to access the resource yourself
If you can access it, you can be more sure it’s them!
In which case, try some quick wins:
• Can they access Minerva? If not their account may be locked (call #6500).
• Are they using their date of birth as the password?
If so, tell them its their BSU username and password (and they’re probably locked out!)
3. Journal by title workaround
If the link is broken . . . .
3. Journal by title workaround
If the link is broken . . . .
3. Journal by title workaround
If the link is broken . . . .
3. Journal by title workaround
If the link is broken . . . .
So . . .
1. Find what they want (already done!) 2. If a journal: put title in to ‘E-journal by title’ search tab
A bit about this tool . . .
Where journals are concerned, is the same as asking the library:
Have you got it?
(For example: 1, 2, 3)
‘E-journal by title’ search can tell you:
i. If we even have a subscription to the journal (if it doesn't come up here, it's very likely we don't have it)
>> So offer an alternative, e.g. ILL
ii. If it is a subscription and it is within our date range . . .
Browse to the full-text by following the links . . .
And here’s two things you *may* be able to do to make them
. . .
• “Permalinking” . . .
• Send them the PDF by email (for these providers)
Exercise:
• Pair up, and get in to character . . .