eri 2015 catalog service routers (sr) ... basic configuration and troubleshooting ... hacker’s...

Copyright Educational Resources, Inc. All rights reserved. Version 15v

i

2015COURSE CATALOG

TM

EDUCATE • REINVENT • INNOVATE


ii


iii

2015COURSECATALOG

Allrightsreserved.Nopartofthisdocumentmaybereproducedorusedinanyformorbyanymeans,electronicormechanical,includingphotocopying,recording,orbyanyinformationretrievalsystem,withoutpermissioninwritingfromthepublisher.Inquiriesshouldbe

addressedtoEducationalResources,Inc.,45064UnderwoodLane,Suite200,Dulles,VA20166;orcall(703)904‐1800.


iv


v

CONTENTS

CERTIFICATIONS ............................................................................................................................ 1FiberOpticAssociation(FOA).............................................................................................................. 1CertifiedFiberOpticTechnician(CFOT) .................................................................................................. 1CertifiedPremisesCablingTechnician(CPCT)NEW ................................................................................ 1CertifiedFiberOpticSpecialist/Connectors(CFOS/C) ............................................................................. 1CertifiedFiberOpticSpecialist/Design(CFOS/D)NEW ........................................................................... 1CertifiedFiberOpticSpecialist/Home(CFOS/H) ..................................................................................... 1CertifiedFiberOpticSpecialist/OutsidePlant(CFOS/O) ......................................................................... 2CertifiedFiberOpticSpecialist/Splicing(CFOS/S) ................................................................................... 2CertifiedFiberOpticSpecialist/Testing(CFOS/T) .................................................................................... 2FiberConnectorAssemblyandTesting ................................................................................................... 2FiberSplicingandTesting........................................................................................................................ 2

InformationTechnology...................................................................................................................... 3CertifiedinConvergentNetworkTechnologies(CCNT)NEW ................................................................. 3CertifiedWirelessNetworkAdministrator(CWNA)NEW ....................................................................... 3CertifiedWirelessTechnologySpecialist(CWTS)NEW ........................................................................... 3CompTIAA+............................................................................................................................................. 3CompTIACloudEssentials ....................................................................................................................... 3CompTIACloud+...................................................................................................................................... 4CompTIALinux+....................................................................................................................................... 4CompTIAMobility+.................................................................................................................................. 4CompTIANetwork+ ................................................................................................................................. 4CompTIAProject+.................................................................................................................................... 4CompTIASecurity+ .................................................................................................................................. 5CompTIAServer+..................................................................................................................................... 5CompTIAStorage+................................................................................................................................... 5CompTIAStrataITFundamentals............................................................................................................ 5ConvergenceTechnologiesProfessional(CTP)NEW............................................................................... 5MCSAWindows7ConfigurationNEW .................................................................................................... 6MicrosoftTechnologyAssociate(MTA)–NetworkingEssentials ........................................................... 6MicrosoftTechnologyAssociate(MTA)–SecurityEssentials ................................................................. 6MicrosoftTechnologyAssociate(MTA)–WindowsServerAdministrationEssentials ........................... 6MicrosoftTechnologyAssociate(MTA)–WindowsOSFundamentalsNEW.......................................... 6

TECHNICAL .................................................................................................................................... 7Alcatel‐Lucent ..................................................................................................................................... 7IntroductiontoAlcatel‐Lucent7750ServiceRouters(SR) ...................................................................... 7OverviewandInstallationoftheAlcatel‐Lucent7705ServiceAggregationRouter(SAR) ...................... 7OverviewoftheAlcatel‐Lucent7670RoutingSwitchPlatform(RSP)..................................................... 7Overview,Installation,andProvisioningoftheAlcatel‐Lucent7950ExtensibleRoutingSystem(XRS) ......................................................................................................... 7

Avaya.................................................................................................................................................. 8AvayaCallPilotAdministration ................................................................................................................ 8AvayaCommunicationsServer(CS)1000MCabinet–Option11CArchitectureandProgramming ........................................................................................................... 8

AvayaCommunicationsServer(CS)1000InteractiveTraining ............................................................... 8AvayaCommunicationsServer(CS)1000SystemAdministrationandManagement............................. 8AvayaCommunicationsServer(CS)1000SystemAdministrationandManagement‐Phase4 ............. 8


vi

AvayaCommunicationsServer(CS)1000T1andPRIInstallation........................................................... 9AvayaMeridian1andCS1000FaceplateConfigurationGuide .............................................................. 9DMS‐250BasicConfigurationandTroubleshooting ............................................................................... 9

Carrier‐BasedNetworking ................................................................................................................... 95ESSBasicSwitchManagementNEW..................................................................................................... 9BasicSwitchTransportManagementNEW............................................................................................. 9InternetProtocol(IP)andEthernetinToday'sCarrierNetworksNEW ................................................ 10IntroductiontotheCiscoONS15454InstallationNEW ........................................................................ 10Next‐Generation(NG)Networks........................................................................................................... 10OverviewoftheAlcatel‐Lucent1665DMXSeriesNEW........................................................................ 10OverviewofModernCarrierNetworks ................................................................................................. 10

Computers ........................................................................................................................................ 11CloudComputing................................................................................................................................... 11FundamentalsofUNIXandLinux .......................................................................................................... 11

CoreSkills ......................................................................................................................................... 11BasicSkillsforElectricians ..................................................................................................................... 11IntroductiontoComputerHardware .................................................................................................... 11IntroductiontoComputerSoftware...................................................................................................... 11IntroductiontoComputers ................................................................................................................... 11IntroductiontoDataCommunications.................................................................................................. 12IntroductiontoDigitalLogic .................................................................................................................. 12IntroductiontoElectricityandElectronics ............................................................................................ 12IntroductiontoNetworking .................................................................................................................. 12IntroductiontoTechnicalMath............................................................................................................. 12Low‐VoltageSafety................................................................................................................................ 12NationalElectricalCode(NEC) .............................................................................................................. 12

FiberOptics....................................................................................................................................... 13Cleaning,Scoping,andTestingFiber..................................................................................................... 13NetworkCablingwithFiber................................................................................................................... 13TypesofFiberandConnectors.............................................................................................................. 13

Networking....................................................................................................................................... 14AVPN/MPLS(MultiprotocolLabelSwitching)Overview ....................................................................... 14AVPN/MPLSSubscriberProvisioning..................................................................................................... 14BuildingVirtualPrivateNetworks(VPNs).............................................................................................. 14EthernetMetropolitanAreaNetworksNEW ........................................................................................ 14EthernetoverSONETNEW.................................................................................................................... 14InternetProtocolTelevision(IPTV) ....................................................................................................... 14NetworkingFundamentalsReview ....................................................................................................... 15OverviewofNetworking ....................................................................................................................... 15

Security............................................................................................................................................. 15AHacker’sGuidetoProtectingYourInternetNEW .............................................................................. 15ComputerSecurityFundamentals......................................................................................................... 15EmailandWebSecurity ........................................................................................................................ 15IntroductiontoHomeElectronicSecurity ............................................................................................. 15MobilePhoneSecurityNEW ................................................................................................................. 16UnderstandingSecurityinPBXandVoIP/SIP‐BasedTelephoneSystemsNEW .................................... 16WirelessSecurity ................................................................................................................................... 16

TCP/IP&Routing .............................................................................................................................. 16AdvancedIPRouting ............................................................................................................................. 16AdvancedIPRoutingandTroubleshooting ........................................................................................... 16DeployingRouters ................................................................................................................................. 16DS3AdvancedNetworkServicesOverview........................................................................................... 17FundamentalsofRouterConfiguration................................................................................................. 17FundamentalsofRoutingandSwitching............................................................................................... 17


vii

IntroductiontoAsynchronousTransferMode(ATM)........................................................................... 17IntroductiontoCiscoRouting................................................................................................................ 17IntroductiontoIPv6 .............................................................................................................................. 17IntroductiontoRoutingProtocols......................................................................................................... 18OverviewofCustomerRouterTroubleshooting(CRT).......................................................................... 18RouterCommandLineInterface(CLI)Orientation................................................................................ 18TransmissionControlProtocol/InternetProtocol(TCP/IP) ................................................................... 18TroubleshootingCiscoRouters ............................................................................................................. 18UnderstandingFrameRelay .................................................................................................................. 18UnderstandingFrameRelay,ATM,andAVPNInternetworking............................................................ 19

Telecommunications......................................................................................................................... 19EmergingTechnologies2015andBeyond ............................................................................................ 19FoundationsofDigitalSubscriberLine(DSL)......................................................................................... 19FoundationsofToday’sTelephony ....................................................................................................... 19IntroductiontoIPCentrex..................................................................................................................... 19OverviewofMulti‐ProtocolLabelSwitching(MPLS)............................................................................. 20OverviewofTelephony ......................................................................................................................... 20SignalingSystem7andIPIntegration ................................................................................................... 20T1/T3Fundamentals ............................................................................................................................. 20TheTechnologyBehindAT&TU‐verse .................................................................................................. 20Very‐High‐Data‐RateDigitalSubscriberLine(VDSL) ............................................................................. 20

TelecommunicationsDesign&Distribution....................................................................................... 21AdvancedBondingandGroundingforTelecommunicationsSystems.................................................. 21GroundingandProtectionforTelecommunicationsSystems............................................................... 21InstallingBayonetNeill‐Concelman(BNC)Connectors ......................................................................... 21IntroductiontoVoiceandDataCablingSystems .................................................................................. 21

VoIP .................................................................................................................................................. 21DeployingCiscoRoutersinaVoIPEnvironment ................................................................................... 21IntroductiontoSessionInternetProtocol(SIP)TelephonySystemsNEW............................................ 22IntroductiontoVoIP.............................................................................................................................. 22IntroductiontoVoiceoverInternetProtocol(VoIP)andSessionInitiationProtocol(SIP)withinNext‐Generation(NG)CarrierNetworksforServiceRepresentativesNEW...................................... 22

IntroductiontoVoiceoverInternetProtocol(VoIP)andSessionInitiationProtocol(SIP)withinNext‐Generation(NG)CarrierNetworksforCommunicationsTechniciansNEW ............................. 22

VoiceoverInternetProtocol(VoIP) ...................................................................................................... 22VoIPArchitectureandDesign................................................................................................................ 22VoIPFundamentals ............................................................................................................................... 23VoIPNetworkImplementation ............................................................................................................. 23VoIPStandardsandSystemOverview................................................................................................... 23

WirelessTechnologies....................................................................................................................... 234GWirelessFundamentals.................................................................................................................... 23Deploymentof4GWirelessTechnologies(WiMAXandLTE)................................................................ 23DesigningWirelessNetworks................................................................................................................ 23High‐SpeedWirelessBroadband........................................................................................................... 24InstallingWirelessHomeNetworks ...................................................................................................... 24IntroductiontoToday’sWirelessTechnologies .................................................................................... 24IntroductiontoWiMAX ......................................................................................................................... 24Long‐TermEvolution(LTE) .................................................................................................................... 25Understanding3G/4GWirelessCommunications................................................................................. 25Wi‐FiWirelessNetworks ....................................................................................................................... 25


viii

NON‐TECHNICAL.......................................................................................................................... 26BusinessCommunication .................................................................................................................. 26BeyondtheText,ReadingComprehension ........................................................................................... 26BusinessGrammar ................................................................................................................................ 26BusinessWriting.................................................................................................................................... 26CommunicationinToday’sBusinessEnvironment ............................................................................... 26EffectiveCommunicationSkillsforSuccessinWorkandLife ............................................................... 26EffectiveListening ................................................................................................................................. 27Fine‐TuningWritingandProofreadingSkills ......................................................................................... 27GettingItRight ...................................................................................................................................... 27GrammarRefresher............................................................................................................................... 27ImproveWorkplaceCommunicationNEW ........................................................................................... 27SpeedReading....................................................................................................................................... 27TheEssentialsofCommunicationandCollaboration............................................................................ 27WorkingwiththeGenerations .............................................................................................................. 28WritingEffectiveBusinessEmail,Letters,andMemos ......................................................................... 28

CareerTransition .............................................................................................................................. 28DesigningYourFuture–Interviewing ................................................................................................... 28DesigningYourFuture–Networking .................................................................................................... 28DesigningYourFuture–ResumeWriting ............................................................................................. 28FindingFederalGovernmentJobs......................................................................................................... 28FindingtheEncoreCareerThatIsRightforYou.................................................................................... 29FindingtheRightJob ............................................................................................................................. 29HowtoPrepareanAcademicPortfolio ................................................................................................. 29HowtoStartaHomeDayCareNEW..................................................................................................... 29NavigatingtheWatersofCareerTransition.......................................................................................... 29PrepareToday,BeginYourDreamJobTomorrowNEW ....................................................................... 29StartingaHome‐BasedBusiness ........................................................................................................... 29TheTopJobsfor2015 ........................................................................................................................... 30

ConflictResolution............................................................................................................................ 30CreativeProblemSolving:ATeamEffort .............................................................................................. 30DealingwithDifficultPeople ................................................................................................................. 30Diversity–TowardaMoreInclusiveWorkEnvironment...................................................................... 30MovingfromConflicttoResolution ...................................................................................................... 30

CustomerSales,Service,&Marketing ............................................................................................... 31CustomerRelationshipBuilding ............................................................................................................ 31FocusonExcellence............................................................................................................................... 31FundamentalsofSuccessfulSales ......................................................................................................... 31IntroductiontoEmailMarketing ........................................................................................................... 31It’sInYourHands–LessStressandBetterCustomerService .............................................................. 31MaximizingCustomerServicePerformance(MCSP)............................................................................. 32CustomerServicePerformance(MCSP)forTechnicians....................................................................... 32RelievingCallCenterAgentBurnout ..................................................................................................... 32SellingIsServingtheCustomer!............................................................................................................ 32SuccessfulSalesatAT&T ....................................................................................................................... 32TelephoneCustomerServiceSkillsNEW............................................................................................... 32TelephoneEtiquette.............................................................................................................................. 32

FinancialKnow‐How ......................................................................................................................... 33BudgetingMadeSimple ........................................................................................................................ 33EssentialLegalServices ......................................................................................................................... 33FindingCollegeScholarshipMoneyNEW.............................................................................................. 33HomeBudgetingUsingCouponsNEW.................................................................................................. 33


ix

HowtoSurviveToughEconomicTimes ................................................................................................ 33LearnHowtoManageCreditandDealwithCreditors.......................................................................... 34MyIdentityIsMyOwn .......................................................................................................................... 34PayDayvsBillDayNEW........................................................................................................................ 34PlanningYourRetirement ..................................................................................................................... 34TheBestPlacestoRetire....................................................................................................................... 34UnderstandingCreditandCreditReports ............................................................................................. 34UnderstandingLifeInsurance ............................................................................................................... 35

Health&Wellness ............................................................................................................................ 35BalancingWork–BalancingHealth....................................................................................................... 35ElderCare–TakingCareofMomandDadNEW................................................................................... 35Full‐TimeParent/Full‐TimeJobNEW .................................................................................................... 35HowtoImproveYourMemory ............................................................................................................. 35LifestyleManagement........................................................................................................................... 36MinimizingStress .................................................................................................................................. 36PhysicalFitnessandNutritionalGuidance ............................................................................................ 36UnderstandingandMaximizingYourValue .......................................................................................... 36

JobPerformanceEnhancements ....................................................................................................... 36CriticalThinking ..................................................................................................................................... 36DealingwithChange.............................................................................................................................. 36GoalSetting ........................................................................................................................................... 37HowtoIncreaseProductivityontheJob .............................................................................................. 37HowtoStudy......................................................................................................................................... 37ManagingMultiplePriorities................................................................................................................. 37ManagingMultipleChallengesoftheWorkplace ................................................................................. 37ManagingYourTime ............................................................................................................................. 37PreparingandDeliveringEffectivePresentations ................................................................................. 37ProjectManagement............................................................................................................................. 38StrategiesforLearning .......................................................................................................................... 38The7HabitsofHighlyEffectivePeople ............................................................................................. 38WorkingEffectivelywithOthersUsingEmotionalIntelligence............................................................. 38YouandYourApproachtoWorkplaceExcellence ................................................................................ 38

JustforFun ....................................................................................................................................... 38BrandImage“Branding”NEW............................................................................................................... 38CallingSkype.......................................................................................................................................... 39Football101NEW.................................................................................................................................. 39GettingtheMostOutofE‐BookReaders .............................................................................................. 39GettingtoKnowYouriPhone................................................................................................................ 39HowDoesGoogleWork? ...................................................................................................................... 39KeepingUpwithYourStuffNEW .......................................................................................................... 39LegacyLettersNEW............................................................................................................................... 39PlumbingOverview ............................................................................................................................... 40SocialNetworking.................................................................................................................................. 40SpanishNEW ......................................................................................................................................... 40UnderstandingApps.............................................................................................................................. 40WorkingwithiPads ............................................................................................................................... 40

Leadership ........................................................................................................................................ 40Coaching–BringingOuttheBestinPeople .......................................................................................... 40FranklinCovey’sLeadership:GreatLeaders,GreatTeams,GreatResults™ ......................................... 41FranklinCovey’sThe5ChoicestoExtraordinaryProductivity™ ............................................................ 41LeadershipChallenge ............................................................................................................................ 41LeadershipDevelopment ...................................................................................................................... 41TeamBuilding........................................................................................................................................ 41TimeworkandTeamwork...................................................................................................................... 41


x

MicrosoftApplications ...................................................................................................................... 42MicrosoftOfficeAccess–StepbyStepNEW ........................................................................................ 42MicrosoftOfficeExcel–StepbyStepNEW........................................................................................... 42MicrosoftOfficeOutlook–StepbyStepNEW...................................................................................... 42McrosoftOfficePowerPoint–StepbyStepNEW................................................................................. 42MicrosoftOfficeWord–StepbyStepNEW.......................................................................................... 42

Motivational ..................................................................................................................................... 43BreakOutofMediocrityandExcelinThreeSteps ................................................................................ 43ConfuciusSays:MakeBetterChoices.................................................................................................... 43Don’tDelay…OvercomeProcrastination............................................................................................... 43KeepYourChinUpinToughTimes ....................................................................................................... 43MotivatefromWithin ........................................................................................................................... 43ReinventYourLifethroughPositiveThinking ....................................................................................... 43TapYourPassion,ChangeYourLife ...................................................................................................... 44TheGameofLife–HowtoDefineSuccess ............................................................................................. 44ToolstoMotivate .................................................................................................................................. 44

YourHome–YourPlanet .................................................................................................................. 44ContainerGardening ............................................................................................................................. 44FairyGardeningNEW ............................................................................................................................ 44HowtoBeGreen—andSaveEnergyandMoney ................................................................................ 44HowtoConductaHomeEnergyAudit.................................................................................................. 45IntroductiontoRenewableEnergy ....................................................................................................... 45SpringGardening................................................................................................................................... 45

TESTPREPARATION..................................................................................................................... 46CustomerContactSimulation(CCS) ...................................................................................................... 46InternetDataCenterKnowledgeTestII(IDCKTII) ................................................................................ 46Network+ExamPreparationReview..................................................................................................... 46TelecommunicationsQualificationTest1(TQT1) ................................................................................ 47TrainingforCustomerSalesandCustomerServicesAssociates(CSA)2.0............................................ 47TechnicalSpecialist‐TAB(TS‐TAB) ......................................................................................................... 47

TargetedTestPreparation................................................................................................................. 47MapReadingSkillsNEW........................................................................................................................ 47MathRefresherNEW ............................................................................................................................ 47PatternFoldingSkillsNEW .................................................................................................................... 48ProblemIdentificationSkillsNEW......................................................................................................... 48

CENTERFORINDEPENDENTLEARNING(CIL) ................................................................................ 49

INDEX.......................................................................................................................................... 50CoursesbySubject ............................................................................................................................ 50CoursesbyHours .............................................................................................................................. 52


1

CERTIFICATIONS

FiberOpticAssociation(FOA)

Certified Fiber Optic Technician (CFOT)

Demandfortechnicianswiththerightcredentialswillcontinuetoincreaseasmorehomesandbusinessessignupforfiber‐opticservicesincludinghighspeedInternet,video‐on‐demand,wirelessandInternet‐basedtelephoneservice,videoconferencing,electroniccommerce,andmore.BecomingaCFOTgivesyoutheopportunityforgreaterjobgrowth,increasedsalaries,andenhancedjobsecurity.Thiscoursehastwocomponents:atheorycomponentandahands‐oncomponent.Emphasisisplacedonthepracticalaspectsofworkingwithfiber‐opticcables,includingconnectorization,fusionsplicing,andtesting.

40hours

Certified Premises Cabling Technician (CPCT) NEW

ThisFOAcertificationisfordesigners,installers,andoperatorsofpremisescablingnetworks.Premisescablingreferstobuildingandcampuscablingthatisgenerallycustomer‐ownedandusedforlocal‐areanetworksofcomputers(LANs),securitysystems(CCTVandalarms),buildingmanagementsystems,distributedantennasystems(DASforcellularandWi‐Fi),andotherapplicationslikeindustrialsystems,electricaldistributionmanagementsystems,etc.FOACPCTcertificationincludescopperandfibercablingandwirelesssystems.ItisbasedonKSAsthatrequireaknowledgeofcablingandwirelesstechnologyandstandards,alongwithdemonstratedskillsintheinstallationofcopperandfibercablingsystemtosupportnetworks.CPCTcourseswillgenerallybe50%hands‐onlabsdevelopingtheskillsnecessaryforworkingwithpremisescablingsystems.

32hours

Certified Fiber Optic Specialist/Connectors (CFOS/C)

Thetelecommunicationsprofessionalwhowantstoremainavaluablecommodityintheindustryknowsthatcontinuouseducationandtrainingisthetickettosuccess.Thisinformation‐packedcoursedeliversonthatdesirewithastrongprogram.Participantswillgraduateascertifiedfiberopticspecialistswithanemphasisonthevariousconnectorstylesandprocedures.Gaincriticalknowledgeandhands‐onexperiencewhilelearningaboutfiber‐optictermination,installationmethods,andconnectortestingprocedures.

24hours

Prerequisite: CFOT or CPCT

Certified Fiber Optic Specialist/Design (CFOS/D) NEW

TheFOAspecialistcertificationCFOS/Dcovershowfiber‐opticnetworksaredesignedwithinthecontextofcompletecommunicationssystemsorconstructionprojects.Thistrainingandcertificationfocusesonhowtodesignafiber‐opticcableplantthatwillprovidethetransmissionrequirementsofadesiredcommunicationssystem.Itisintendedfornetworkusersandoperators,contractors,installers,architectsandengineers,projectmanagers,andallotherswhoareinvolvedinprojectsthatincludefiberoptics.

24hours


Certified Fiber Optic Specialist/Home (CFOS/H)

Understandingfiber‐optictechnologyisimperativetotelecommunicationoccupationstoday.Thiscourseprovidesapracticalapproachtofiber‐opticcommunicationsystemsandthelatesttechniquesforbothmultimodeandsingle‐modenetworks.Thiscoursehastwocomponents:atheorycomponentandahands‐oncomponent,whereemphasisisplacedonthepracticalaspectsofworkingwithfiber‐opticcables,includingfiber‐opticdesign,installation,testing,andmaintenanceformultimodeandsingle‐modenetworks.

32hours



2

Certified Fiber Optic Specialist/Outside Plant (CFOS/O)

Thiscoursedevelopsthepracticalunderstandingandskillsrequiredtoproperlydesign,install,andmaintainfiber‐opticnetworksintelecommunications,broadband,andpremise(LAN)applications.Participantsstudythelatestfiber‐optictechnologyandequipmentinconjunctionwithappropriateterminology,operatingprocedures,andpolicies.Sessionsincorporateskillsetsonpreparing,installing,splicing,andconnectingopticalcables.Sessionsontestingandtroubleshootingopticalfibernetworksenableparticipantstoincreaseefficiency,reliability,andon‐the‐jobsafety,aswellastoreducecostanddowntime.ThiscourseprovidesthetheoryandknowledgebackgroundtoprepareparticipantstotaketheoptionalCertifiedFiberOpticTechnician(CFOT)examassanctionedbytheFiberOpticAssociation(FOA).

32hours


Certified Fiber Optic Specialist/Splicing (CFOS/S)

Today’stelecommunicationworkersmustkeeptheirjobskillsuptodate.Thisnewandcomprehensivecoursedoesjustthat,guidingparticipantsthroughtherequirementsnecessaryforcertificationtoconductfiber‐opticsplicingprocedures.Bothinstructiveandhands‐ontrainingensurethatgraduatesarewell‐versedinfiber‐splicingtechniques,testmethods,therequiredtoolsandfunctions,andthepropersplicingsequence.

24hours


Certified Fiber Optic Specialist/Testing (CFOS/T)

Communicationsmanagersandequipmentoperatorsalikemustcontinuallyrefreshandincreasetheircomputerhardwareandsoftwareskillsinordertosucceedintelecommunications.Thisfascinatingcoursehelpsyoustayontrackandgainanadditionalcertification.Participantswillbecomecertifiedfiberopticspecialiststhroughinstructivematerialsandhands‐ontraining,emphasizingthevarioustestingmethodsrequired.

24hours


Fiber Connector Assembly and Testing Two certification exams given with this course

Thiscourseisdesignedforcertifiedfiberoptictechnicianswhodesiretoobtainthefiberconnectorspecialist(CFOS/C)andtestingspecialist(CFOS/T)certifications.Afterreviewingbasicfiberinformationandsafetyprocedures,participantswilldiscuss,demonstrate,andperformprocessesrequiredtomasterfibercabletermination,testing,andtroubleshooting.Approximately80%ofthiscourseishands‐ontrainingthatprovidesparticipantswithexperienceandaworkingknowledgeofconnectorcomponents;attenuationandreflectancespecifications;tolerances;andthebonding,scribing,polishing,cleaning,andinspectionofconnectorassemblies.Inaddition,participantswilltesttheirworkforaccuracyandtroubleshootfaultsusingavarietyoftestingequipment.

TheCFOS/CandCFOS/TcertificationexamssanctionedbytheFOAaregivenattheendofthetrainingsession.

40hours

Prerequisite: CFOT

Fiber Splicing and Testing Two certification exams given with this course

Thiscourseisdesignedforcertifiedfiberoptictechnicianswhodesiretoobtainthefibersplicingspecialist(CFOS/S)andtestingspecialist(CFOS/T)certifications.Afterreviewingbasicfiberinformationandsafetyprocedures,participantswilldiscuss,demonstrate,andperformprocessesrequiredtomastersplicing,testing,andtroubleshootingoffiber‐opticnetworks.Approximately80%ofthiscourseishands‐ontrainingthatprovideseachparticipantwithexperienceandaworkingknowledgeoffusionsplicingapplications,techniques,andmethods.Inaddition,participantwilltesttheirworkforaccuracyandtroubleshootfaultsusingavarietyoftestingequipment.

TheCFOS/SandCFOS/TcertificationexamssanctionedbytheFOAaregivenattheendofthetrainingsession.

40hours

Prerequisite: CFOT


3

InformationTechnology

Certified in Convergent Network Technologies (CCNT) NEW Classroom or Virtual

TheCCNTisacertificateprogramforentry‐levelconvergenceprofessionalstoproveyourproficiencyinintegrateddata,voice,andvideotechnologies.Thesixcoursemoduleopen‐booktestsaretakenindependentlyandatyourownpace,allowingyouampletimetoprepareforonetestatatime.TheAllianceCCNTcertificationclassisagreatentry‐levelcoursetostartyourAllianceCertificationtrack.

24hoursclassroom/13hoursvirtual

Prerequisite: None

Certified Wireless Network Administrator (CWNA) NEW Classroom or Virtual

TheCWNAcertificationisthefoundation‐levelenterpriseWi‐FicertificationfortheCWNPProgram,andisrequiredforyourCWSP,CWAP,CWDP,andCWNEcertifications.YourCWNAcertificationwillgetyoustartedinyourwirelesscareerbyensuringyouhavetheskillstosuccessfullysurvey,install,andadministerenterpriseWi‐Finetworks. 40hoursclassroom/virtual

Recommended Prerequisite: CWTS

Certified Wireless Technology Specialist (CWTS) NEW Classroom or Virtual

TheCWTSisavendor‐neutralcertificationadministeredbyCWNP.Thiscourseisintendedtomeettheneedsofcommunicationprofessionalswhowanttomasterwirelesslocal‐areanetworks(WLANs)andpreparefortheCWTSexamintheshortestpossibletime,withthemosteffectiveresults.Thecourseofferscoverageofallobjectivesfortheexamincludingcompletetestreviews.

19hoursclassroom/virtual

Prerequisite: None

CompTIA A+ Classroom or Virtual

StartingpointforacareerinIT.TheCompTIAA+Essentialsexamination220‐801measuresnecessarycompetenciesforanentry‐levelITprofessionalwiththeequivalentknowledgeofatleast500hoursofhands‐onexperienceinthelaborfield.Hands‐onexperienceorequivalentknowledgeincludesinstalling,building,upgrading,repairing,configuring,troubleshooting,optimizing,diagnosing,andperformingpreventivemaintenanceofbasicpersonalcomputerhardwareandoperatingsystems.TheCompTIAA+Practicalexam220‐802istargetedforindividualswhoworkorintendtoworkinamobileorcorporatetechnicalenvironmentwithahighlevelofface‐to‐faceclientinteraction.Jobtitlesinsomeorganizationswhicharedescriptiveofthisrolemaybeenterprisetechnician,ITadministrator,fieldservicetechnician,orPCtechnician.Ideally,theCompTIAA+220‐802candidatehasalreadypassedtheCompTIAA+Essentialsexamination.


Recommended Prerequisite: 500 hours of hands‐on experience in the lab or field

CompTIA Cloud Essentials Classroom or Virtual

TheCompTIACloudEssentialsexamisavendor‐neutraltechnicalqualification.Itisrelevanttobusinessanalysts,businessprocessowners,technicalsupportstaff,managedserviceproviderpersonnel,newdatacenterstaff,andsales/marketingstaffincloudproductorserviceenvironments.TheCompTIACloudEssentialsexamwillshowthatthesuccessfulcandidatehastheknowledgeandunderstandingofthemaincloudcomputingprinciplesandconcepts.Successfulcandidateswillunderstandwhatcloudcomputingmeansfromabusinessandtechnicalperspective,aswellaswhatisinvolvedinmovingtoandgoverningthecloud.


Recommended Prerequisite: Six months working in an environment that markets or relies on IT‐related services


4

CompTIA Cloud+ Classroom or Virtual

TheCompTIACloud+certificationisaninternationallyrecognizedvalidationoftheknowledgerequiredofITpractitionersworkingincloudcomputingenvironments.InthiscourseparticipantswillexploreCloudterminologies/methodologies,implementation,maintenance,anddeliveryofcloudtechnologiesandinfrastructures(e.g.,server,network,storage,andvirtualizationtechnologies),andaspectsofITsecurityanduseofindustrybestpracticesrelatedtocloudimplementationsandtheapplicationofvirtualization.


Recommended Prerequisites: CompTIA Network+ and/or Storage+ Powered by SNIA certifications, and at least 24 to 36 months of work experience in IT networking, network storage, or data center administration

CompTIA Linux+ Classroom or Virtual

TobecomeLinux+certified,participantsmustpassCertificationExam1(LX0‐101)andCertificationExam2(LX0‐102).LX0‐101coverssystemarchitecture,Linuxinstallationandpackagemanagement,GNUandUNIXcommands,devices,Linuxfilesystems,andfilesystemhierarchystandard.LX0‐102coversshells,scripting,anddatamanagement;userinterfacesanddesktops;administrativetasks;essentialsystemservices;networkingfundamentals;andsecurity.


Recommended Prerequisites: CompTIA A+ and Network+ certifications, and at least 12 months of Linux administration experience

CompTIA Mobility+ Classroom or Virtual

TheCompTIAMobility+certificationisaninternationallyrecognizedvalidationofskillsandknowledgerequiredofITpractitionersworkinginmobilecomputingenvironments.Inthiscourseparticipantswillexplorecapabilitiesofmobiledevicesandfeaturesofover‐the‐airtechnologies.Participantswillalsodeploy,integrate,support,andmanageamobileenvironmentensuringpropersecuritymeasuresareimplementedfordevicesandplatformswhilemaintainingusability.


Recommended Prerequisites: CompTIA Network+ certification, 18 months of experience in a mobile environment, and 12 months networking experience

CompTIA Network+ Classroom or Virtual

TheNetwork+certificationcoursewillprovideparticipantswiththeknowledgeandskillsnecessarytopasstheCompTIANetwork+certificationexamination.Participantswilllearntheskillsnecessarytoconfigurenetworksandresolveproblemsrelatedtocables,wirelessconnections,protocols,andapplications.Participantswilllearntoconfigure,maintain,andtroubleshootnetworksusingacomprehensivesetoftoolsandtechniques.Inaddition,strategiesonhowtostudyandprepareforthetest,throughpracticesessionsandexercises,willbeexplored.Testobjectiveswillbereviewedandpracticetestsimulationswillbeconductedinclass.


Recommended Prerequisites: CompTIA A+ certification, and 9 to 12 months of IT networking experience

CompTIA Project+ Classroom or Virtual

TheCompTIAProject+certificationisaninternational,vendor‐neutralcertificationthatcoverstheentireprojectlifecyclefrominitiationandplanningthroughexecution,acceptance,support,andclosure.CompTIAProject+givesprojectmanagerstheskillsnecessarytocompleteprojectsontimeandwithinbudget,andcreatesacommonprojectmanagementlanguageforprojectteammembers.CompTIAProject+certificationofprojectmanagersandteammemberscanhelptocreateaprojectmanagementcultureinlargeandsmallorganizations.CompTIAProject+coversthebusinessandtechnicalprojectmanagementskillsneededtosuccessfullymanagebusinessprojects.Itemphasizesgettingbuy‐infromstakeholders,properscheduling,andbudgetcontrol.


Recommended Prerequisite: Six months to one year of experience in managing, directing, or participating in small to medium scale projects


5

CompTIA Security+ Classroom or Virtual

TheCompTIASecurity+certificationprovidesparticipantswithin‐depthknowledgeandskillstoprotectnetworksandcomputersfrommaliciousattacks.Participantswillexploreindustry‐widetopics,includingcommunicationsecurity,infrastructuresecurity,cryptography,accesscontrol,authentication,externalattack,andoperationalandorganizationsecurity.CompanieslikeSun,Symantec,andMotorolaknowthevalueofSecurity+andrecommendorrequireitfortheirITemployees.


Recommended Prerequisites: CompTIA Network+ certification, and at least two years of technical networking experience, with an emphasis on security

CompTIA Server+ Classroom or Virtual

TheCompTIAServer+certificationexamcoverssystemhardware,software,storage,bestpracticesinanITenvironment,disasterrecovery,andtroubleshooting.


Recommended Prerequisites: CompTIA A+ certification, and 18 to 24 months of experience in server technology

CompTIA Storage+ Classroom or Virtual

TheCompTIAStorage+PoweredbySNIAcertificationexamcoverstheknowledgeandskillsrequiredtoconfigurebasicnetworkstoincludearchive,backup,andrestorationtechnologies.Additionally,thesuccessfulcandidatewillbeabletounderstandthefundamentalsofbusinesscontinuity,applicationworkload,systemintegration,andstorage/systemadministration,whileperformingbasictroubleshootingonconnectivityissuesandreferencingdocumentation.


Recommended Prerequisites: CompTIA A+, CompTIA Network+, or CompTIA Server+ certification, and 12 months of hands‐on technical storage experience

CompTIA Strata IT Fundamentals Classroom or Virtual

TheCompTIAStrataITFundamentalscertificationensuresaknowledgeofPCcomponents,functionality,compatibility,andrelatedtechnologytopics.Theexamcoverstechnologyandcomputerhardwarebasics,compatibilityissues,andcommonerrors,softwareinstallationandfunctions,securityrisksandprevention.Theexamwillalsoassessthecandidate'sknowledgeofGreenITandpreventativemaintenanceofcomputers.Candidatejobrolesmayincludeanyofthefollowingininformationtechnologyenvironments:salesassociate,salesengineer,accountmanager,businessdevelopmentmanager,productormarketingspecialist,orentrylevelcustomersupport.TheStrataITFundamentalscertificationisidealforindividualspreparingtoentertheITworkforceandprofessionalschangingcareerstoITortechnology‐relatedfields.

Thecertificatecanbeastepping‐stonetohighercertificationsinCompTIAA+,and,withspecializedexperience,CompTIANetwork+andCompTIASecurity+.


Prerequisite: None

Convergence Technologies Professional (CTP) NEW Classroom or Virtual

TheConvergenceTechnologiesProfessional(CTP)certificationvalidatesthatanindividualhasthecoreknowledgeandskillsrequiredbymanufacturers,serviceproviders,channelpartners,andend‐userstoimplementconvergencetechnologysolutions.Inmanycases,CTPcertificationalsosatisfiesthecommoncompetenciesrequiredtopursueothervendor‐specificcertifications.Forindividuals,CTPcertificationisagatewaytosalesandservicecareersintheconvergenceindustry.


Recommended Prerequisite: A basic knowledge of telecommunications and data networking experience


6

MCSA Windows 7 Configuration NEW Classroom or Virtual

ThiscourseisintendedforITprofessionalswhoareinterestedinexpandingtheirknowledgebaseandtechnicalskillsaboutWindows7Client.Inthiscourse,youlearnhowtoinstall,upgrade,andmigratetoWindows7Client.YouwillthenconfigureWindows7Clientfornetworkconnectivity,security,maintenance,andmobilecomputing.

ThiscoursecanbeusedasafulfillmentforaMicrosoftCertifiedSolutionsAssociate(MCSA)Windows8orMCSAWindowsServer2012.


Prerequisite: MTA Windows OS Fundamentals

Microsoft Technology Associate (MTA) – Networking Essentials Classroom or Virtual

Microsoft’snewestsuiteoftechnologycertificationexamsvalidatefundamentalknowledgeneededtobeginbuildingacareerusingMicrosofttechnologies.NetworkingEssentialsprovidesinformationthatenhancesanindividual’sbasicnetworkingskillsandestablishesagreatfoundationfortheCompTIANetwork+Certification.CandidatesfortheNetworkingEssentialsexamareseekingtoprovefundamentalnetworkingknowledgeandskills.



Prerequisite: None

Microsoft Technology Associate (MTA) – Security Essentials Classroom or Virtual

Thiscourseprovidesinformationthatenhancesanindividual’sfundamentalsecurityconcepts,andalsoservesasasteppingstonetotheMicrosoftCertifiedTechnologySpecialistexams.Candidatesfortheexamwillbeassessedonfundamentalknowledgeofsecurityconcepts.



Recommended Prerequisite: MTA Networking Essentials

Microsoft Technology Associate (MTA) – Windows Server Administration Essentials Classroom or Virtual

Thiscourseprovidesinformationthatenhancesaparticipant’sserveradministrationconceptsandskills.CandidatesfortheexamareseekingtoproveWindowsServeradministrationknowledgeandskills.

ThiscoursecanbeusedasafulfillmentforaMicrosoftCertifiedSolutionsAssociate(MCSA)WindowsServer2012.


Recommended Prerequisite: MTA Security Essentials

Microsoft Technology Associate (MTA) – Windows OS Fundamentals NEW Classroom or Virtual

There’saWindowsdevicethatispartofeveryone’spersonalandworklife.TheWindowsOperatingSystemsFundamentalscourseprovidesessentialknowledgeabouttheWindows7OperatingSystem,includingprogramsandconfigurationbasicsforWindowsnetworking,security,files/folders,installingapplications,andmaintenance.



Prerequisite: None


7

TECHNICAL

Most ERI courses are available in class or virtually. Our live instructors accommodate your personal learning style and schedule. Peruse our catalog, contact us with questions, and then sign up to reach

your goals, stay ahead of the competition, and create your dream life and career.

Alcatel‐Lucent

Introduction to Alcatel‐Lucent 7750 Service Routers (SR)

TheAlcatel‐Lucent7750SeriesServiceRouters(SR)aremulti‐serviceedgeroutersbuiltforserviceproviderswhoarelookingtodeliveranewwaveofresidential,business,andmobileservices.Optimizedforthedeliveryofhigh‐performancedata,voice,andvideoservices,theAlcatel‐Lucent7750Seriesoffersawiderangeofinterfaces.Participantsinthisintroductorycoursewilllearnaboutthemodelswithintheseries,keyfeatures,physicalconfigurations,andageneralconsolenavigationoverview.

8hours

Overview and Installation of the Alcatel‐Lucent 7705 Service Aggregation Router (SAR)

TheAlcatel‐Lucent7705ServiceAggregationRouter(SAR)deliversindustry‐leadingIP/MPLSandpseudowirecapabilitiesincompactplatformswiththeabilitytoreliablygroomandaggregatemultiplemedia,service,andtransportprotocolsontoaneconomicalpackettransportinfrastructure.The7705SARissuitedtothetransportneedsoftheevolvingmobileradioaccessnetwork(RAN).Itcanalsoprovidewirelineaggregationandroutingwiththecarrier,enterprise,andverticalmarkets.Inthisoverviewcourselearnaboutthe7705SARfromitsroleinthemarketandfunctionaldescriptionthroughinstallationandprovisioning.

8hours

Overview of the Alcatel‐Lucent 7670 Routing Switch Platform (RSP)

TheAlcatel‐Lucent7670RoutingSwitchPlatform(RSP)isdesignedandoptimizedforthenextgenerationofmultiserviceInternetprotocol(IP)carrier‐basednetworks.The7670RSPdeliversnewVoIP,IPVPN,andmultimediaservicesaswellasexistingdataservicesandservice‐levelagreementsbyintegratingbothIP/MPLSandATMcontrolplanesonascalable,highavailabilityarchitecturethatcanscalewithoutservicedisruption.

8hours

Overview, Installation, and Provisioning of the Alcatel‐Lucent 7950 Extensible Routing System (XRS)

TheAlcatel‐Lucent7950XRScorerouterplatformdeliversscale,efficiency,andversatilitywithoutcompromisingflexibility.ItdeliverstheInternetbyprovidingfivetimesthedensityofexistingalternativeswhileconsumingathirdoftheelectricity.Withupto80100GigEportsinasinglerack,the7959XRSwillenableserviceproviderstoexpandcorenetworkcapacityforvideo,cloud‐basedapplications,andimmersivemulti‐mediaacrossanarrayofdeviceswhilereducingthecostofspaceandpower.Single‐platformserviceproviderswillbeabletomeetallcorerouting,MPLS,datacenterinterconnection,andinfrastructureserviceneedsinthemetrocoresandIPbackbones.Learnaboutthe7950XRSfromitsroleinthemarketandfunctionaldescriptionthroughinstallationandprovisioning.

8hours


8

Avaya

Avaya CallPilot Administration

ParticipantsinthiscoursewilllearnallaspectsoftheCallPilotmessagingsystem,itsdatabase,andhowtoperformday‐to‐dayadministrativetasks.TheywillgainathoroughunderstandingoftheCallPilotManager,ConfigurationWizard,mailboxclasses,usertemplate,archivingandrestoringresources,ServiceDirectNumber(SDN),messagemanagement,maintenance,promptsandgreetings,remotenotification,databaseadministration,andapplicationbuilder.Thiscourseisrecommendedforfieldtechniciansandhelp‐deskstaffthataretaskedwithprovidingfrontlinesupportfortheAvayaCS1000systems.

8hours

Recommended Prerequisite: Fundamentals of the Avaya Communications Server (CS) 1000 System Administration and Management

Avaya Communications Server (CS) 1000M Cabinet – Option 11C Architecture and Programming

InrecentyearsmanycorporationshavemadeextensiveinvestmentsinAvayaCSsystems.Thereforeitisimperativeforthosecorporationstoprotecttheirinvestmentsthroughcontinuedtrainingontheoperations,administration,andmaintenanceofthesesystems.Inthearchitectureportionofthiscourse,youwillgetanunderstandingofthecommonhardware,software,interfacecables,andconnectionsnecessarytomaintainthesystemthroughthecommandlineinterface(CLI).Youwillalsoreceiveanoverviewofthesupport.nortel.comwebsiteforsupportdocumentationaswellasdownloadsofkey‐codesandpatchlibraries(PEPL).Duringtheprogrammingportionofthecourse,youwilllearntherequiredskillstoinstallthesystem,addanalogordigitaltelephones,performupgrades,andcommonstationadds,moves,andchanges.Youwillalsolearnhowtoadd,enable,andtroubleshootDTI/PRImodules,andenableCallPilotVoiceMailIPEModules,aswellasconfiguretrunks,routes,andcommonsystemfeatureswithinthesystem.

40hours

Recommended Prerequisite: None

Avaya Communications Server (CS) 1000 Interactive Training Hands‐On Training

ParticipantsinthiscoursewillexpandtheirbasicadministrationandmanagementskillsontheCS1000SystemSeriesPBXsthroughpresentationsandinteractiveonlinepracticeswithalivesystem.Participantswilllearnaboutsystemsecurity,callrouting,trunking,andprovisioning.Theywillalsolearntherequiredskillstoaddanaloganddigitaltelephones,commonstationmoves,adds,changes,configurations,auditing,andadministration.ThiscourseismeanttosupplementtheAvayaCS1000SystemAdministrationandManagementvirtualtrainingcoursewithlivesystemtrainingandishighlyrecommendedforbothfieldtechniciansandhelp‐deskstaffthataretaskedwithprovidingfrontlinesupportfortheAvayaCS1000systems.

24hours

Recommended Prerequisite: Avaya CS 1000 System Administration and Management

Avaya Communications Server (CS) 1000 System Administration and Management Interactive Training

InrecentyearsmanycorporationshavemadeextensiveinvestmentsintheAvayaCommunicationsServer(CS)1000Systemseries(formerlytheNortelCS1000series.)Thereforeitisimperativeforthosecorporationstoprotecttheirinvestmentsthroughcontinuedtrainingontheoperations,administration,andmaintenanceofthesesystems.ParticipantsinthiscoursewillgainabasicunderstandingofthearchitectureandtechnologyoftheCS1000SystemSeriesPBXstoincludethesystemcomponents,systemplanningandmanagement,callrouting,trunking,andbasicprovisioning.Theywillalsolearntherequiredskillstoaddanaloganddigitaltelephones,commonstationmoves,adds,changes,configurations,andadministration.

40hours

Avaya Communications Server (CS) 1000 System Administration and Management ‐ Phase 4 Hand‐On Training

24hours

Prerequisite: Avaya CS 1000 System Administration and Management


9

Avaya Communications Server (CS) 1000 T1 and PRI Installation Virtual Training

Throughtheuseofthe“BlackboardCollaborate”virtualtrainingplatform,participantswillbuildupontheirprevioustrainingontheAvayaCS1000Systemandgainathoroughunderstandingofhowtoinstall,build,andtestT1sandPRIsintheAvayaCS1000andMeridian1platforms.Thiscourseisrecommendedforbothfieldtechniciansandhelp‐deskstaffthataretaskedwithprovidingfrontlinesupportfortheAvayaCS1000systems.

16hours


Avaya Meridian 1 and CS 1000 Faceplate Configuration Guide

ThiscoursewillprovidefieldtechnicianswithanoverviewoftheAvayaMeridian1–Option11C,61C,81CandtheCommunicationsServer(CS)1000platformfaceplateconfigurations.Participantswillbecomefamiliarwiththearchitecture,components,andhowthehardwareisconfigured.

4hours


DMS‐250 Basic Configuration and Troubleshooting

Thiscoursewillfocusonthebasicconfigurationandtroubleshootingofthehigh‐capacitylong‐distancetandemswitchingsystemforinterexchangecarriers,theNortelDMS‐250.ThroughtheSuperNodeprocessingarchitecture,state‐of‐the‐arthardware,optimizedsystemsoftware,andmaximumprocessingcapacity,theDMS‐250provideshigh‐speedmessagehandlingcapacitytotoday’slong‐distanceusers.ParticipantsinthiscoursewillgainabasicunderstandingofthearchitectureandtechnologyoftheHeritageNortelDMS‐250tandemswitch.ThecourseincludesDMS‐250architecture,components,trunking,basicprovisioning,anunderstandingtheMAPCIforprovisioning,aswellasbasictroubleshootingtechniques.

16hours

Recommended Prerequisites: Prior knowledge of the Nortel DMS family (DMS 100, 250, or 500). An understanding of telephony (i.e., TDM or IP). Working knowledge and understanding of PC tools such as: Hyperterminal, Telnet, and GUI interfaces utilizing (Exlporer, Mozzila)

Carrier‐BasedNetworking

5ESS Basic Switch Management NEW

TheAlcatel‐Lucent5ESS®Switch,theClass5TelephoneElectronicSwitchingSystem(ESS),supportsamultitudeofapplicationsthatcanbeconfiguredtocoexistwitheachother,allowingcarrieroperatorstoimplementdifferentapplicationscost‐effectivelyonjustoneswitch.Thereforeitisimportantthatcarriertechnicianshaveathoroughunderstandingofthe5ESS®components,architecture,andbasicswitchmanagementtasksneededtooperateandmaintainthiscarrier‐classproduct.Thiscoursewillprovideparticipantswithanin‐depthunderstandingofthecomponents,managementfunctions,administrativetoolsandfunctions,andcommonfunctions.Thecourseincludesbasicandadvancedtranslations,ISDN,provisioning,tools,andtroubleshooting.

40hours

Basic Switch Transport Management NEW 4ESS®, 5ESS®, VoIP, and SIP

TheAlcatel‐Lucent4ESSand5ESSclassswitchessupportamultitudeofapplicationsthatcanbeconfiguredtocoexist,allowingcarrieroperatorstoimplementdifferentapplicationsmorecost‐effectively.Thereforeitisimportantthatcarriertechnicianshaveathoroughunderstandingofthecomponents,architecture,applications(ISDN,SDN,800#,911)andbasicmanagementtasksneededtooperateandmaintainthesecarrier‐classproducts.Additionally,ascarrier‐classtelecommunicationsevolvesintoInternetProtocol(IP),techniciansneedathoroughunderstandingofEthernetservices,networkarchitecture,gateways,andSessionInitiationProtocol(SIP).Thiscourseincludesbasicandadvancedtranslations,ISDN,provisioning,tools,andtroubleshooting.

32hours


10

Internet Protocol (IP) and Ethernet in Today's Carrier Networks NEW

Nowthatcarrier‐classtelecommunicationshasevolvedintoInternetProtocol(IP),techniciansneedathoroughunderstandingofnetworkarchitecture,theOSINetworkingModel,switchedEthernet,metroEthernet,MPLS,backhaul,gateways,SessionBorderControllers,andSessionInitiationProtocol,andhowtheyimpactnext‐generationnetworks.ThiscoursewillprovideyouwithanunderstandingofIP/Ethernet‐basedtechnologiesdeployedintoday'scarriernetworks,backhaulportionsofthewirelesscarriers,andevolvingnext‐generationnetworks.

16hours

Introduction to the Cisco ONS 15454 Installation NEW Hands‐On Training

TheCiscoONS15454isacost‐effectivesolutionforthedeliveryofvoice,video,anddatasolutionswithinCisco'scomprehensiveopticalportfolioofMultiserviceProvisioningPlatform(MSPP)andMultiserviceTransportPlatform(MSTP).TheONS15454providesthefunctionsofmultiplenetworkelementsinasingleplatform,combiningadvancedSONET/SDHtransportthroughOC‐192/STM‐64,integratedwavelength‐divisionmultiplexing(WDM)opticalnetworking,andMultiserviceinterfacesincludingIP/Ethernetfacilities.TheONS15454isafoundationalelementoftheIPNext‐GenerationNetworkarchitecture(IPNGN)anditcombinesthecapacityofadvanceddeployableopticaltransportwiththeIntelligenceofIPandtheubiquityofEthernet.ThisintroductorycourseofferstheparticipantanoverviewtotheONSCisco15454applications,products,hardwareandsoftwareinstallations,standards,configurations,andturnupprocedures.Inaddition,participantswillcovertestingproceduresandtroubleshootingmethods.Thecourseconsistsofbothlectureandhands‐onlabsforasolidfoundationoftheONSCisco15454switch.

24hours

Next‐Generation (NG) Networks

Consumersandbusinessesaredrivingthedemandfornew,convergedservices.Thiscoursewillhelpparticipantsunderstandtheprinciplesbehindthenextgeneration(NG)ofcommunicationnetworks.Startbygoingthroughtheirevolution,fromlegacytelecommunicationsnetworkstoconvergedmultimedianetworkinfrastructuresthatofferabroadrangeofservicesandapplications.DebatethemeritsofIPmultimediasubsystemsandtheirassociatedprotocolsaswellasaccessandcorenetworktechnologies.WeightheprovisionofIP‐enabledservicesandapplicationswithinthiscontext.

8hours

Overview of the Alcatel‐Lucent 1665 DMX Series NEW Hands‐On Training

TheAlcatel‐Lucent1665DMX(DataMultiplexer)portfoliodeliversindustry‐leadingcapabilitiesthatarehelpingserviceproviderstocost‐effectivelydeploysolutionsthatcanaccommodateamultitudeofservices,suchasvoice,privateline,Ethernet,IP,FrameRelay,andATM.DrivenbytheexponentialgrowthoftheInternet,requirementsformetropolitanopticaltransportnetworksarechangingquicklyfrompurecircuitnetworkstohybridnetworks.Thisevolutionrequiresmetroaccessnetworkstoaggregatethelocallooporlast‐milebandwidthinordertointegratewiththehigh‐speedcore/backbonenetworks.The1665portfoliooffersaseamlessevolutiontonext‐generationmetrosolutionsthatcaneliminatethebottleneckinthemetropolitannetwork,allowingserviceproviderstodelivernewhigh‐speed,revenue‐generatingservicessuchasgigabitEthernet,virtualprivatenetworks(VPNs),storage‐areanetworks,anddigitalsubscriberlines(DSL).Inthisintroductorycourseyouwilllearnaboutthe1665fromitsroleinthemarket,functionaldescriptionthroughinstallation,basicprovisioning,androutinemaintenance.

24hours

Overview of Modern Carrier Networks

Thefastgrowthofdatatraffic,especiallythetrafficfromnewnetworkapplicationssuchasVoIPandIPTV,makesitadominantforceintoday’scarriernetworks.Althoughtraditionalvoicetrafficisstillamajorrevenuesourceforthoseincumbentnetworkservicecarriers,theyareseekingawaytoconvertIPtrafficintoprofitstoo.Suchadatatrafficevolutionalsocausestheevolutionofthecarriernetworksfromthepastvoice‐orientednetworkarchitecturetotoday’sdata‐orientednetworkarchitecture.Explorethefactorsleadingtotheconvergedservices,keyenablinginnovations,andtheissuesthatthetechnologiesaddress.

8hours


11

Computers

Cloud Computing

ThiscoursewillintroduceparticipantstotheworldofcloudcomputingandhowitisrevolutionizingeveryaspectofIT,includinghardware,operatingsystems,andapplications.Withthecloud’sabilitytoexpandandadapttoaccommodaterapidlychangingbusinessneeds,organizationsarelookingtothisexcitingnewtechnologyanditsbenefits.Participantswilllearntodevelopeffectiveimplementationstrategies,andhowtobuildanddeployapplicationstothecloud.Theywillleavethisdynamicworkshopwithanin‐depthknowledgeofcloudcomputingandhowitcanbeutilizedinorganizationslargeandsmall.

4–8hours

Fundamentals of UNIX and Linux

ThisclassisusefulforanyonewhoisnewtoUNIX/Linuxorwhowantstoreviewthefundamentals.Participantswillattaintheskillsnecessarytooperateconfidentlyandefficientlyinacommandlineenvironment,monitorthesystem,editfiles,andbuildfundamentalshellscripts.ThiscourseteachescomputeruserstomakeproductiveuseofUNIXandLinuxoperatingsystems.Itfocusesonimportantandempoweringconcepts,suchaspatternmatching,commandediting,shellscripting,andpipelines,alongsidecoverageofbasicOSutilitiesandservices.

16hours

CoreSkills

Basic Skills for Electricians

Thiscourseisdesignedtoprovidetheskillsetsrequiredforelectriciansworkingwithanelectricalcontractor.Ohm’slaw,typesofwiring,switching,panelboards,outlets,rough‐inwork,finishwork,inspections,codes,andproperelectricalinstallationsarereviewed.ThecoursealsotreatsDCandACcircuits,voltagedrop,nationalelectricalcodes,wireopacity,conduitfillboxsizing,straightandanglepulls,motorcircuitsandfeeders,overloadshortcircuitgroundfaultprotection,standardandoptionalcalculations,demandtables,servicecalculations,problems,andexamples.

8hours

Introduction to Computer Hardware

Thiscourseisanintroductiontomajorhardwarecomponentsofacomputer,toincludeinputandoutputdevices,formfactors,motherboards,buses,memory,andstoragedevices.Participantsinthiscoursewillbegivenasolidfoundationinunderstandingthebasicoperationofcomputerhardware.Theywilllearnaboutthevarioushardwarecomponentsandhowtheywork.

A great introductory for either the Internet Data Center Knowledge Test II (IDCKT II) preparation course or CompTIA A+.

30hours

Introduction to Computer Software

ThiscourseisanoverviewofWindows,Linux,andCisco’sInternetworkingoperatingsystems.Participantswillexplorethedifferencesbetweendifferentoperatingsystems,filesystems,directorystructures,commands,attributes,andcharacteristics.

A great introductory for the Internet Data Center Knowledge Test II (IDCKT II) preparation course.

24hours

Introduction to Computers

IntroductiontoComputersenablesparticipantstodeveloppracticalcomputerskillsforprofessionaldevelopment.Thecoursegoalistohelpparticipantsunderstandhowcomputerswork,andhowtousecomputerseffectivelyintheirdailyjob.Coursetopicsincludecomputercomponentsanddevices,interactiveprocessing,inputandoutputtechniques,processorunitfunctions,auxiliarystorage,datamanipulation,variouscommunicationprotocols,andsoftwareapplications.

24hours


12

Introduction to Data Communications

IntroductiontoDataCommunicationsisabroadsurveycourseofessentialterminologyandconceptswithawidevarietyofbasicdatacommunicationandnetworking.Thiscoursefocusesontheprotocols,standards,andtopologiesspecificallyrelatedtonetworkingandinternetworking.Itintroducesparticipantstothetechnicalbackgroundandpracticalconsiderationsofdesigning,building,andmanagingcomputernetworksandnetworkservices.

24hours

Introduction to Digital Logic

IntroductiontoDigitalLogiccoversthetheoryandpracticeoflogic,digitalcircuitdesign,anddigitalrepresentationofinformation.Participantsareintroducedtothemethodswhichenablemoderncommunications,high‐speeddataswitching,andtheprocessingoftelephonicdata.Topicsincludegates,countingcircuits,storagemethods(memory),andanalog‐to‐digitalconversion.Thiscoursestresseshowelectroniccircuitsareusedtoaccomplishlogic.

24hours

Introduction to Electricity and Electronics

IntroductiontoElectricityandElectronicsprovidesanintroductiontothetechnicalconceptsofelectroniccomponents,circuits,andtheory;principlesofcurrentandvoltagecontroldevices;andbasiccircuitforpowersupplies,amplifiers,oscillators,andbasictestinstruments.Participantswillanalyzeandsolverealisticproblems,usemathematicaltechniqueseffectivelyinsolutions,reasonaccurately,andinvestigatetheroleofelectronicsintheever‐changingfieldofcommunications.

24hours

Introduction to Networking

IntroductiontoNetworkingpresentsthebasicconceptsofnetworktechnologyandorganization.ItcoversfoundationalknowledgeoftheOpenSystemsInterconnection(OSI)Model,networktypesandtopologies,networkingdevices,cableandconnectortypes,andindustrystandards.Thiscourseisdesignedtoprepareparticipantsforfollow‐onnetworkingcourses.

24hours

Introduction to Technical Math

IntroductiontoTechnicalMathdevelopsparticipants’understandingoftechnicalmathematicsrelatedtothetelecommunicationsindustry.Hands‐onexercisesreinforcematerialpresentedduringeachclass.Mathematicalconceptsincludefractions,decimals,ratios,percentages,andgeometricalconcepts.Thiscourseprovidesamethodtorefreshmathconceptsbyusingexamples,problemsets,andselfquizzes.

24hours

Low‐Voltage Safety

Electricityissuchanintegralpartofeverydaylifethatwetendtooverlookitsdangers.Thepurposeofthiscourseistohelpyouunderstandthehazardsanddangersassociatedwithelectricityandshowhowyoucanprotectyourselffrominjuryandevendeath.Thiscourseisamustforanyonewhoworksonoraroundanyelectrically/energizedequipment.ItiscompliantwithOSHAstandards.

8hours

National Electrical Code (NEC) Certification Preparation

TheNationalElectricalCodetestpreparationcourseisdesignedtoteachthebasicinformationnecessarytopasstheNECtest.Participantswilllearnhowtolocateandusethemostcommonlyreferencedarticles,sections,andtablesoftheNEC.Theywillalsolearntheformulasandcalculationsnecessarytoimplementthecoderequirements.ThecourseconsistsofbothlectureandpracticalexercisesintheapplicationoftheNEC.

Lengthofclassisdeterminedbystaterequirements.


13

FiberOptics

Cleaning, Scoping, and Testing Fiber

Thehealthofanyopticalnetworkdependsonthequalityofyournetworkinfrastructure.Thisqualitybeginswithcompleteknowledgethatthefibercablinginfrastructurewasproperlyinstalled.Maintainingareliablefiberplantisalsoessentialinprotectingallbusiness‐criticalapplications.Thisworkshopcoursewillprovidetheknowledgeneededtosuccessfullyclean,scope,andtestfiberopticstoensureproperoperations.Itincludestwosections:atheorycomponentandahands‐oncomponentwhereemphasisisplacedonthepracticalaspectsofworkingwithfiberopticcables,includingcleaning,scoping,andtesting.

8hours

Network Cabling with Fiber

Learnandperformskillswhichareapplicabletoallfunctionsrequiredtosafelyandcompetentlyinstalladvancedcopperandfibercommunicationscabling.Thiscourseisdesignedforneworexperiencedpersonnelwhowanttoimprovetheirknowledgeofcopperandfiber‐opticnetworkcablinganditsinstallation,particularlyincommercialbuildings.Terminology,codes,standards,andpracticeswidelyacceptedincommercialsettingsarestudied.Trainingsessionsincludecopperandfiberterminations,cablepreparation,installationpractices,andcertificationtestingprocedures.Testingandtroubleshootingemphasizesafety,documentation,andadherencetoallproceduresandpracticesaccordingtothelatestEIA/TIACommercialBuildingCablingStandards.Participantsbenefitfromtherangeofrelatedprofessionsaddressedwithspecifictoolrecommendations.

32hours

Types of Fiber and Connectors

Thiscoursecoversallaspectsofsuccessfulfiber‐opticsystemconfigurationandconnections.Afterabriefreviewofcorrectterminologyandcriticalstandards,participantsstudyhardwareselectionandsplicing/terminationmethods.Cablesystemtestingandtroubleshootingproceduresareemphasizedwithappropriatedocumentationtoindustrycommunicationsstandards.Conceptsandskillsetsaredevelopedthroughpracticalapplicationsandcasestudiesofbothmultimodeandsingle‐modefibersystems.Properuseofequipment,hardware,andprocedurespertainingtosafety,buildingdistribution,andcampusapplicationsareintegratedthroughoutthecourse.Participantsareintroducedtoinstallationtechniquesforfactory‐polished,no‐epoxy/no‐polishconnectorsaswellasforhand‐polished,anaerobicconnectors.

32hours


14

Networking

AVPN/MPLS (Multiprotocol Label Switching) Overview

MultiprotocolLabelSwitching(MPLS)isoneofthecentralelementsofnext‐generationnetworks.ItprovidesanIP‐compatible,QoS‐capableinfrastructurethatenablestheconvergenceofvoice,IP,ATM,Ethernet,andFrameRelayontothesamebackbonenetwork.ThiscourseprovidesanintroductiontoMPLStechnology,includingthehistoryandcarrierdevelopment,networkdesignissues,operations,VPN,trafficengineering,andsubscriberintegration.

8hours

AVPN/MPLS Subscriber Provisioning

MultiprotocolLabelSwitching(MPLS)isdeliveredonthebasisofsubscriberaccessandnetworkingrequirements.ThiscoursecoverstheprovisioningofMPLSacrossFrameRelayandATMaccesstechnologies,aswellasthedifferentTCP/IProutingconfigurations.Thelast8hoursofclassishands‐onsimulation.

16hours

Building Virtual Private Networks (VPNs)

TheworkingdefinitionofaVirtualPrivateNetwork(VPN)thatwillserveasthebasisforalldiscussioninthiscourseisthefollowing:acombinationoftunneling,encryption,authentication,andaccesscontroltechnologiesandservicesusedtocarrytrafficovertheInternet,amanagedIPnetwork,oraprovider’sbackbone.

Hands‐on lab: The last portion of class can be a hands‐on simulation.

8–16hours

Ethernet Metropolitan Area Networks NEW

Withitsscalability,resiliency,end‐to‐endOAMandmultiprotocolconvergence,manymajorcitiesrelyonMetropolitanAreaEthernet(MAE).BusinessesespeciallylooktoMAEtosupporttheirvariouscommunicationandapplicationservices,rangingfromreal‐timeVoIPorvideotostandardFTPoremail.Courseparticipantswillgainacomprehensive,technicalfoundationonthedeploymentofEthernetandGigabitEthernetMetropolitan‐AreaNetworks.LearntoidentifyMAE’sphysicalcomponents.FindoutwhatprotocolsarenecessarytoestablishanMAEnetwork.

16hours

Ethernet over SONET NEW

TheevolutionofSynchronousOpticalNetwork(SONET)hasprovidedserviceprovidersandusersastandardizedinternationalcommunicationsprotocoltohandledigitalinformationtransfer.WhileSONETisentrenchedasthecommunicationsstandardforvoiceanddataoveratelephonyprotocol,manydonotunderstanditsbackground,operation,andapplications.YouwillacquireadetailedunderstandingofthekeyelementsofSONETandSynchronousDigitalHierarchy(SDH)technology.

24hours

Internet Protocol Television (IPTV)

AccordingtoaCableandTelecommunicationsAssociationsurvey,53%ofU.S.householdshavehigh‐definitiontelevision(HDTV).Duetothatcontinuedtrend,hundredsofmillionsofdollarsarebeinginvestedinIPTVandhigh‐speedInternetaccesstechnologytoenhancethisserviceandtransformtelevision.Asaresult,revenuestreamswillincreaseandthecustomerbacklogwillbereduced.ThisrevolutionarycourseemphasizestheinnovativeartofHDTVtransmissionoverIPanditsmeteoricriseinthetelecomindustry.ParticipantswilllearnthetechnicalIPnetworkrequirementsneededtotransmitsuchdata,andfindthemselvesonthecuttingedgeoftelecomdevelopment.

8hours


15

Networking Fundamentals Review

Thiscourseisdesignedforstudentswithpastnetworkingexperienceandtrainingwhowanttoevaluateandrefreshtheirknowledgebeforetestingorattendinghigh‐leveltrainingcourses.Itreviewsthebasicconceptsofnetworkingtechnologyandorganization.ParticipantswillreviewtheirfoundationknowledgeoftheOpenSystemsInterconnection(OSI)Model,processes,sub‐netting,networktypesandtopologies,networkingdevices,cableandconnectortypes,andindustrystandards.

24hours

Overview of Networking

OverviewofNetworkinggivesparticipantsabasicevolutionofnetworkinguptoitsmodernforms.Thedifferenttypesofroutingarediscussedalongwithvariouscategoriesofnetworksandtheirtopologies.Participantsarepresentedwithvariousnetworkingdevicesandtheirfunctions,networkaddressing,andotherrelatedhigh‐speedtechnologies.

8hours

Security

A Hacker’s Guide to Protecting Your Internet NEW

Considerthesefacts:90%ofFortune500networkshavebeenhackedand70%ofwebsiteshavesecurityflaws,accordingtotheEdwardS.RogersSr.DepartmentofElectricalandComputerEngineeringattheUniversityofToronto.Thiseye‐openingcoursewalksyouthroughtoday'smostdangerousattacksanddescribesthebestmeasurestocounteractsuchthreats.Discoverthefivehackingphases.Uncoverthesecuritypitfallsinherentinmanycomputingtasks.Investigatethecontrolsthatcanrevealsecurityweaknesses.

8hours

Computer Security Fundamentals

WiththerapidgrowthofinterestintheInternet,networksecurityhasbecomeamajorconcerntocompaniesthroughouttheworld.Themajorobjectiveofthiscourseistoteachparticipantsthelatesthackingtechniquesandcountermeasuresinordertobetterprotectcorporateassets.Thiscourseprovidesanoverviewofsecuritysolutionsandtechnologytoallowparticipantstoperformanalysisoncurrentandfuturenetworksecurityplanning.Thisprogramwillprovideparticipantswiththeskillsnecessarytoensurethesecurityofallnetwork‐basedtransactionstoprotectdataandtopreserveprivacy.


8–16hours

Email and Web Security

Eachyear,Internetsecurityisbreached,compromisingthepersonalandfinancialdataofmillionsofpeople.Eventhemilitaryisnotimmune.Consequently,itisimperativethatorganizationsoneverylevelensurethattheyareprotected.Thisnot‐to‐be‐missedcourseoffersacomprehensiveguidetoinstalling,configuring,andadministeringemailandwebsecuritysoftware.Receivein‐depthinstructionandhands‐onopportunitiestomanage,monitor,andsecuretrafficthroughIPcommunicationnetworks.Acquiresolid,applicableknowledgeofleadingemailandwebsecuritysoftwareaswellasitsinstallation,configuration,andmanagement.

8–24hours

Introduction to Home Electronic Security

Thisessentialhands‐oncoursewillanswerthoseall‐importantquestionsconcerningelectronicsecurity:whoneedsasecuritysystem,theprosandconsofvarioussystems,howtotellagoodsystemfromagreatsystem,andhowvarioussystemsbenefittheenduser.

16hours


16

Mobile Phone Security NEW

Accordingtoa2013KasperskySecurityBulletin,KasperskyLabproductsneutralizedmorethan5millioncyber‐attacksonusers’computersandmobiledevices.Theyalsodetectedover104,000newmodificationsofmaliciousprogramsformobiledevices.Usethiscoursetosafeguardyourmostheavilyrelied‐ontechnology.Avoidthetime,stress,andexpenseofhavingyourpersonalandprofessionalinformationcompromised.Findoutthemostcommonmobilephonethreats.Conductonlinebankingwithagreaterlevelofsecurity.Reduceyourchancesofgettinghacked.Protectyourselfforthemostprevalentonlinescams,ensuringthatyoucanutilizeyourmobilephonewithconfidenceandsecurity.Thiscourse,amustforanyonewithacellphone,willarmyouwiththecriticalknowledgenecessarytothwartmobilecyber‐attacksandkeepinformationsecure.

3hours

Understanding Security in PBX and VoIP/SIP‐Based Telephone Systems NEW

ThiscourseprovidesanoverviewofvariousPBX,VoIP,andSIP‐basedphonesystems,theircomponentsandconfigurations,andmisconfigurationsthatcouldresultinthelossofmoneyandservice.Youwillgainathoroughunderstandingofthefeaturesetshackersutilizetogainaccesstophonesystems,aswellastheforensictechniquesyouwillneedtothwarttheirattacks.Securitybest‐practicerecommendationsandimplementationpolicydevelopmenttosafeguardyourtelephonesystemenvironmentwillalsobecovered.

24hours

Wireless Security

Donotbelulledintoafalsesenseofsecurity.Wirelesssystemsarejustasvulnerabletosecuritybreachesasdesktopcomputers.Forthosetaskedwiththeirorganization’sinformationtechnology,in‐depthknowledgeandsolidwirelesssecuritytrainingareessential.Thisinnovativecourseoffersparticipantsvaluableinformationtopreventattackstotheirwirelessnetworks.Obtainimportantwirelesssecurityprinciplesandbest‐practicetechniques.Knowhowtoidentifypotentialproblems.Keepabreastofthelatestvulnerabilitiesandintrusionmethodsthatcanaffectwirelessnetworkenvironments.

8hours

TCP/IP&Routing

Advanced IP Routing

RoutingisthetechnologythatenablesworldwideInternetcommunications.Manypeopleinvolvedwithnetworkingtechnologiesorcompaniesneedtoknowhowroutingworks,butlearningaboutitcaninvolveacomplexweboftermsandacronyms—adifficultandunfamiliarlanguage.ThiscoursetakesyouonaguidedtourofIProuting.Itshowsthevarioustechnologiesandprotocolsusedtoforwardapacketfromonenetworktoanother.


8–16hours

Advanced IP Routing and Troubleshooting

AdvancedIPRoutingandTroubleshootingpresentstheconceptsandknowledgerequiredforanyjobfunctioninvolvinginteractionwithroutingdevices.Participantswillgainknowledgeandskillsrequiredtomasteradvancedfeaturesofrouterconfiguration,includingprotocolprioritization,routeredistribution,networksecurity,andVLSM.Theparticipantwillgainknowledgeintroubleshootingthemostcommonproblems.


16hours

Deploying Routers In a Cisco Environment

Thisin‐depthcourseillustratesthebasicyetessentialfunctionsofCiscorouterdeploymentaswellastheadvancedfunctionsofIProuting.Jobsecurityisjustaroundthecornerwiththisbeneficialcourse.

8hours


17

DS3 Advanced Network Services Overview

Organizationsarehostinghigh‐trafficapplicationsandrequiringhigh‐capacitybandwidthonanas‐neededbasis.Theyencompassuniversities/colleges,governmentoffices,high‐volumecallcenters,andvideobroadcasters,alltransportingdigitalcontent.AfullDS3(DigitalSignalLevel3)canaccommodatemanysimultaneoususersdependingontherequirementsoftheapplications.GenerallyaDS3lineisinstalledasamajornetworkingchannelforlargeorganizationswithhigh‐volumenetworktraffic.Learnthefundamentalsofthisalways‐on,high‐speedconnectionthatprovidesadedicated,stable,andreliabletransportlink.

4hours

Fundamentals of Router Configuration

FundamentalsofRouterConfigurationprovidestrainingnecessarytosupportinternalandexternalrouterconfigurations.Participantswillbecomefamiliarwithbasicrouterstart‐upandrunningconfigurations.Theywilllearnhowtocreateandcustomizeconfigurationmodesandbecomefamiliarwithterminaleditingcommands.


16hours

Fundamentals of Routing and Switching

IntheFundamentalsofRoutingandSwitchingcourse,participantswilllearntoplan,configure,andoperatesimpleWANandswitchedLANnetworks.Utilizinglecture,hands‐onexercises,andsimulations,participantswillgainafirmunderstandingofthefundamentaloperationofaTCP/IPnetwork,andthepurposeandapplicationofroutersandswitchesintoday’smodernenterprisenetwork.Bytheendofthecourse,participantswillbeabletoexplainthedifferencesbetweenroutersandswitches,andtheusesofthevariousprotocolsinaTCP/IPnetwork,includingbothroutedandroutingprotocols.TheservicesandprotocolsdiscussedinthiscourseincludethosecurrentlyprovidedbyAT&T,Alcatel‐Lucent,andothertelecommunicationsserviceproviders.

16hours

Introduction to Asynchronous Transfer Mode (ATM)

ThiscourseprovidesasolidfoundationinATMandrelatedtechnologies.ATMcanprovideasingle,scalable,low‐risksolutiontomanycurrentandfuturenetworkingrequirements.ParticipantswilllearnhowswitchingandroutingvirtualcircuitsareconvergedintoATM,andcompareATMoverheadtoEthernetandFrameRelay.Mergingdata,voice,video,andimagesontoATMwillalsobepresented.

8hours

Introduction to Cisco Routing

Today’stechnologyhasconditionedustoexpectthingsinstantly.Whenaproblemoccurs,itcanbefrustratingandnegativelyimpacttheflowofbusiness.ThisinstructivecoursegivestheworkingcommunicationsprofessionalasolidunderstandingofCiscorouterconfigurationproceduresandtechniques.LearnthemeaningofvariousCiscoroutertechnicaldescriptions.Knowhowthesoftwareandhardwarearchitecture,operation,capabilities,andapplicationsofhowtheseCiscorouterswork,sothatyoucanbuildyourskills,reducecosts,andensurethatproductivityisn’thinderedbyarouterproblem.

8hours

Introduction to IPv6

EventhoughInternetProtocolVersion6(IPv6)hasbeenaroundsince1998,itisstillconsideredthenext‐generationprotocoltoreplacethecurrentIPv4.IPv6haditsmostvisibledeploymentatthe2008SummerOlympicGames.DespitethefactthatmanyontheInternetcontinuetouseIPv4,itisshowingits20yearsofwearandtearandwillsoonrunoutofaddresses.NowistheperfecttimetotakethisfascinatingcourseandgetuptospeedonIPv6,soyoucanhaveanedgeinthejobmarketasdemandforthisprotocolincreases.

16–24hours


18

Introduction to Routing Protocols

IntroductiontoRoutingProtocolsprovidesparticipantswiththeoperationalconceptsbehindIProutingprotocolsusedontheInternet.WorkingwithcomplexmodernroutersrequiresathoroughunderstandingofhowtheInternetandnetworklayerprotocolsinteroperate.Participantsdeveloptheskillstoanalyzeandsolvecommonreal‐worldnetworkcommunicationsproblems.Skillsinclude,butarenotlimitedto,calculatingroutes,adaptingtonetworkchanges,reducingnetworkoverhead,andupdatingtoIPv6.

8–16hours

Overview of Customer Router Troubleshooting (CRT)

Thisoverviewcoursediscussescommonlyusedinternetworkingterminology,andfundamentalnetworkdevicesincludinghubs,bridges,routers,andswitches.ParticipantswillalsobeintroducedtoInternetfundamentalsandtonetworktopologies,fundamentalsofrouterconfiguration(includingbasicroutercommands),IPaddressing,basicnetworktroubleshooting,andFrameRelaydesign.


24–32hours

Router Command Line Interface (CLI) Orientation

ThiscourseisdesignedforrouterdeploymenttechniciansandengineerswhodesireaunderstandingoftherouterCommandLineInterface(CLI)aswellasoperationalconceptsandprocedures.Thecourseprovidesreinforcementofroutingprinciples,CLIorientationthroughthehands‐onuseofaCisco‐basedsoftwaresimulatorandfamiliarizationofCisco,Juniper,andRiverstonehardwareoptions.

Hands‐on: Portions of this class are hands‐on.

16–24hours

Transmission Control Protocol/Internet Protocol (TCP/IP)

TCP/IPhasbeendeployedonvirtuallyeverytypeofhardwareandsoftwareplatformavailabletoday,anditformsthebackboneoftheInternet.Asaresult,thispopularprotocolsuitehasbecomethestandardforbuildingmultivendorintranetsandinternets.ThiscoursetakesalookatTCP/IPandextensiveexercisesprovidetheexperienceneededtoconfigureahost,employTCP/IPtools,useapplicationservices,andaccessTCP/IP‐basedInternetworks.

8–16hours

Troubleshooting Cisco Routers

Ciscoroutercrashescanbeattributedtosoftwareandhardwarefailures,andevenacombinationofthetwo.ThiscourseprovidesacomprehensiveintroductiontotroubleshootingCiscorouterproblems.ItisdesignedtoprovideparticipantswithafundamentalunderstandingofdifferentmethodsandroutermodesthatcanbeusedtoidentifyandcorrectissueswithCiscorouters.Topicscoveredincludeconfigurationregisters,differentroutermodes,andpasswordrecovery.Uponcompletionofthiscourse,participantswillhavetheskillsnecessarytotroubleshootthemostcommonproblemstypicallyencounteredwithaCiscorouter.


8hours

Understanding Frame Relay

Today,FrameRelayisextremelywellestablishedasadatanetworkingprotocolandissupportedbymostserviceprovidersandequipmentvendors.FrameRelay’shighperformanceandflexibleframesizeareidealfortheburstynatureofmostLANtraffic,andsoitistoday’spreferredmethodforwide‐areaLANinternetworking.UnderstandingFrameRelayprovidesparticipantswithknowledgeastohowtheFrameRelayprotocolworks,aswellasFrameRelayapplicationsandimplementation.

8–24hours


19

Understanding Frame Relay, ATM, and AVPN Internetworking

Thiscoursepresentstheconcepts,features,andservicesofFrameRelay,ATM,andAVPNtechnologies.FrameRelayisanestablisheddatanetworkingprotocolsupportedbymostserviceprovidersandequipmentvendors.ATMandtheadditionofAVPNInternetworkingenablesserviceproviderstodeliverhigh‐bandwidthsolutions.UnderstandingFrameRelay,ATM,andAVPNInternetworkingoffersparticipantscomparativeapplicationsandimplementations.

8–16hours

Telecommunications

Emerging Technologies 2015 and Beyond

Technologychangesatthespeedoflight.Thosewhoareonthecuspofthesechangeswillhavetheupperhandprofessionally.Thiscourseisaveritabletreasuretroveoftelecominnovationsintheadvancedstagesofdevelopment.Beamongthefirsttounderstandtheseemergingtechnologies,whicharejustnowgainingacceptanceinlimitedusage.Participantswilldiscoverwhatproductsandservicesareupandcoming,wheretheyfitintothelandscape,andhowtheywillimpactindustryandconsumerapplications.

8hours

Foundations of Digital Subscriber Line (DSL)

DesignedtoenablethenontechnicalemployeetounderstandtheoperationofDigitalSubscriberLine(DSL)technology,thiscoursewillhelpeachparticipanttounderstandthepracticalissuesofDSLandanswertechnicalquestionspresentedbycustomers.Itequipscallresponseprofessionalswithskillsnecessarytoprojectthehigheststandardsinallcustomersituations.Participantsaregivenaclearunderstandingoftheimpactthat“sellingatatechnicallevel”hasonthedevelopmentandsuccessoftheirorganization.

4hours

Foundations of Today’s Telephony

Thiscourseprovidesyouwithafundamentalunderstandingofbasictelephony.AwiderangeofrelatedtopicsfromthedevelopmentandneedforaswitchingsystemthroughthemostcurrentwirelessandvoiceoverInternetprotocol(VoIP)basedsystems,givingyouabroad‐basedoverviewoftheoriginsanddevelopmentoftheworldoftelephony.

8hours

Introduction to IP Centrex

UsersoftraditionalCentrexservice,PBXs,andkeysystemsarecurrentlyfacedwiththechallengeofdecidingwhethertheyshouldgroworreplacetheircurrentserviceorsystem.Thiscoursewillhelpyouanswerthequestion“WhatisIPCentrex?”Itwillalsoshowyouhowitworks,whatthenetworkarchitecturelookslike,andhowitisimplemented.ItincludesIPCentrexCPE,Centrexfeatures,customerbenefits,andapplicationsandconfigurations.

8hours


20

Overview of Multi‐Protocol Label Switching (MPLS)

MPLStechnologyandMPLS‐basednetworksallowserviceproviderstoreducecustomernetworkcostsandthecomplexitiesthatslowproductivity.Theycanserveamorediversebaseofmedium‐sizedbusinesses,therebyincreasingrevenue.Anin‐depthworkingknowledgeofMPLSandhowtoleverageitisthemainemphasisofthisinformativecourse.Uponcompletion,networkoperatorswillincreaseefficiencyastheydivertandroutetrafficaroundlinkfailures,congestion,andbottlenecks.

16–32hours

Overview of Telephony

Thiscoursehasbeendesignedfornontechnicalpeopleworkinginacallcenterenvironment.Participantswillbeguidedthroughanin‐depthoverviewofbasictelephonyconceptsandterminology.Thiscomprehensivecoursegivesathoroughintroductiontothetechnologyandoperationalprocessesofmoderntelephony.Itexplorestelecommunicationfrombothtechnicalandnontechnicalperspectives.

8hours

Signaling System 7 and IP Integration

TheSignalingSystem7(SS7)controlsystemthatisusedinthepublicswitchedtelephonenetwork(PSTN)canbeinterconnectedtoothertypesofsystemsandnetworksusingInternetProtocol(IP).Thiscourseshowsyouhowtheinterconnectionrelatedtothecontrolofdevicescanbeperformedusingdissimilarsystems,forexample,voiceanddatasystems.ItshowshowSS7messagescanbetransportedoverIPnetworks,eventheInternetinsomecases,andhowSS7caninterfacewithothersystems,suchasIPtelephonysystems.LearnaboutSignalingTransport(SIGTRAN)systemandhowitusesSCTPpackettransmissionprotocoltoreliablysendtelephonecallcontrolmessagesacrossconnectionlessdatanetworks.ThecoursealsoincludesoverviewsofSIP,MGCP,Megaco,andH.323IPtelephonesystems.

8hours

T1/T3 Fundamentals

ThiscourseisdesignedtoprovidetelecomprofessionalswithafundamentalunderstandingofT1/T3testingandturnupincludingSONETconceptsandfunctionality.ItisacompletetrainingexperiencethatcombinesT1,T3,andfiberopticstheorytowardatrueunderstandingofhowtoselect,integrate,andconfigureT1andT3services.ParticipantswillgainanunderstandingofhowT1andT3circuitsnetworkintotoday’sfiber‐optictelecommunicationssystems.

8hours

The Technology Behind AT&T U‐verse

U‐verse,accordingtoAT&T,istheevolutionofTV.U‐verseusersenjoyaclearpicturealongwithAT&T’sTotalHomeDVR,multi‐viewchannelbrowsing,OnDemand,choiceprogramming,andaccesstomorethan130HDchannels.AT&T’sU‐verseusesfiber‐optictechnologyandcomputernetworkingtobringadvanceddigitalTV,high‐speedInternet,anddigitalhomephone.ParticipantswillgainacomprehensiveunderstandingofthetechnologybehindAT&TU‐verse,theinternetprotocol‐basedtelevision(IPTV)servicethatintegratesdigitaltelevision,Internet,andVoiceoverInternetProtocol(VoIP)phoneservices.Inaddition,theywillexplorehow,bymakinguseoffibertothenode(FTTN)andfiber‐to‐the‐premises(FTTP)technologies,AT&ThasbeenabletoexpandtheavailablebandwidthtohomestopowerU‐verse.

8hours

Very‐High‐Data‐Rate Digital Subscriber Line (VDSL)

Thereisanever‐increasingdemandforhigh‐speedInternetaccess,data‐richentertainment,andcheaptelephoneservice.VDSLtechnologyprovidescommunicationcompanieswiththeabilitytocreatethebusinessenvironmentthatiscriticalforsuccess.Serviceprovidersthatcandeliverfullnarrowbandandbroadbandservicesconsistingofvoice,data,andvideowillbethedominatingforcesintheindustrytodayandtomorrow.VDSLtechnologyisclearlythefutureofDSL,deliveringafull‐serviceaccessnetworkandprovidingthemarketwithrequiredbandwidth.Thiscoursegivesasolidunderstandingandknowledgeofthedesignanddevelopmentofthisnextgenerationofcommunications.

8hours


21

TelecommunicationsDesign&Distribution

Advanced Bonding and Grounding for Telecommunications Systems

Inthisadvancedcoursethestudentwillgofarbeyondthetraditionaltextbookinstructionandapplyreal‐worldinformationinapractical,hands‐onenvironment.Thecoursewillallowparticipantstoperformrealisticinvestigationsinconditionssimilartothoseinthefield.Whetheryou’readesignerortechnician,theinformationandhands‐onlabswillbeinvaluable.Thiscourseprovidesexpertinstructiononthemanyissuesthataffectgroundingandbondingwhileofferingthelatestinformation.

Hands‐on lab: Portions of class can be a hands‐on simulation.

16hours

Grounding and Protection for Telecommunications Systems

Inordertopreventinjuryandequipmentdamageitisimportantthataneffectivetelecommunicationsbondingandgroundingsystembeinplace.Withthecomplexityoftoday’sinfrastructure,withlittlemarginforoutages,anysystem,includingthegroundingandbondingnetwork,canbetheweakestlink.ParticipantsinthiscoursewilllearnaboutthestandardforTelecommunicationsBondingandGroundingPlanningandInstallationMethodsforCommercialBuildings(NECA/BICSI606‐2011.)Whilethisstandardsupportsrelatedstandards,suchastheNECandANSI/J‐STD‐607,CommercialBuildingGrounding(Earthing)andBondingRequirementsforTelecommunications,additionalrequirementsandinformationforcomponentsandconnectorsofthesesystemsarealsoincludedinthiscourse.Thedetailedinstallationmethodsandpracticescoveredinthiscoursewillminimizepotentialgroundingsystemfailures.

8hours

Installing Bayonet Neill‐Concelman (BNC) Connectors DS3 Connector Installation

CourseparticipantswillfocusonterminatingcoaxialcablesusingtheBayonetNeill‐Concelman(BNC)connector.TheywillbeintroducedtodifferentBNCconnectorstyles,tools,toolcalibrations,andcontinuitycheckrequirements.Eachparticipantwillberequiredtoverifytoolcalibration,connectorizeacablepair,andperformcontinuityandtransmissiontests.Inaddition,whentestingfailsthestudentwillbetaughthowtofixproblemsorissuescausingthefailure.Thishands‐oncourseisdesignedfortechniciansworkinginthefieldwithDS3coaxialconnections.

8hours

Introduction to Voice and Data Cabling Systems

Intoday’schangingworld,informationtechnologysystemsandcablingrequirementsarecontinuouslyevolving.Today’scorporationsrequirehigh‐performancecablingsystemsthatcansupporttheirintranetandinternetrequirements.Cablingsystemshaveexpandedandnowintegratevoice,data,video,security,paging,andenvironmentalcontrolstocreateatrulyconvergedinfrastructure.Properdesignandinstallationpracticesareimportanttosafeguardacorporation’scablinginfrastructure.Sincethemajorityofnetworkproblemsareattributedtotheperformanceofthecablingsystem,techniciansneedafirmgraspofthefundamentalsofcablingsystems.Thiscoursewillintroducecablingpathwaysandspaces,typesofcabling,transmissioncharacteristics,howtoevaluatework,andhowtoproperlyimplementacableproject.

8hours

VoIP

Deploying Cisco Routers in a VoIP Environment Hands‐on Training

RoutersarethestandarddevicesusedtoconnectVoIPtotheInternet.Theyarehighlyreliableandrobust,andsupportanythingfromsmallconnectionstohugecircuitsusedbytelephonecompanies.ThiscourseprovidesanintroductiontohowcommunicationscustomersdeployCiscoroutersinaVoIPenvironment.Throughhands‐onexercises,courseparticipantswillgaintheknowledgeandskillsneededtounderstandhowroutersareinstalledandconfiguredforVoIPcommunications.

8hours


22

Introduction to Session Internet Protocol (SIP) Telephony Systems NEW

SIPtechnologyisawell‐establishedstandardizedcommunicationprotocolthathasmanylow‐costdevicesandsoftwareapplicationdevelopmenttoolsavailable.TheuseofSIPproductsandsoftwareallowscompaniestocost‐effectivelyupgradeandeventuallyreplaceexisting(legacy)telephonesystemswithcost‐effectiveandeasy‐to‐usetelephoneequipment.ThiscoursewillhelpyoutounderstandwhatSIPis,howitoperates,andwhatservicesitcanprovide.SomeofthemostimportanttopicsincludedinthiscoursearedescriptionsofthefunctionalpartsofSIPsystems,fundamentalsofhowSIPworks,whatkeyservicesarepossiblethroughtheuseofSIP,howexistingphonesystemscanbeupgradedtoSIPcapabilities,whyitiseasytointegrateSIPwithinformationsystems,thebasicSIPsystemdevelopmentprocess,andhowtomanageSIPsystems.

8hours

Introduction to VoIP VoiceoverInternetProtocol(VoIP)israpidlygainingimportanceintelecommunications.ThepastandthefutureoftelecommunicationscometogetherinVoIP.Educationinthebenefits,risks,andchallengesofthisvitaltechnologyisbecomingimperativetomaintainacompetitiveedge.TheobjectiveofthiscourseistoprovideanoverviewofVoIPandidentifythemainelementsofthetechnology,allpresentedinaneasy‐to‐understandformat.

8hours

Introduction to Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) within Next‐Generation (NG) Carrier Networks for Service Representatives NEW

WithwirelessservicesandInternetconnectionscrisscrossingtheUnitedStates,soonlegacywirelineserviceswillbeancienthistory.Carriershavealreadybeguntheirpushtohaveanall‐IP‐basednetworkby2020.So,today’sprovisioningservicerepresentativesmusthaveathoroughunderstandingofcutting‐edgesolutionslikeVoIPandSIP,wherethepastandfuturecometogether.Thiscourseprovidesanin‐depthoverviewofVoIPandSIPstandards,architecture,components,hardwarerequirements,functionality,andintegrationwithlegacysystems.

16hours

Introduction to Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) within Next‐Generation (NG) Carrier Networks for Communications Technicians NEW

WithwirelessservicesandInternetconnectionscrisscrossingtheUnitedStates,legacywirelessserviceswillsoonbeancienthistory.InternetProtocol(IP)‐basedtechnologiessuchasVoIPandSIParetransformingthelegacyTDMnetworks.MovingtoIPprovidescarrierswithflexibility,networkinfrastructureconvergence,increasedcapacity,lowercosts,andeasierintegrationoffutureapplications.So,today’scommunicationstechniciansmusthaveathoroughunderstandingofVoIPandSIPandhowcarriersareusingthemtoupgradeandreplacetheirexistingsystems.Thiscourseprovidestechnicianswithanin‐depthtechnicalstudyofVoIPandSIP,howtheyoperate,andwhatservicestheyoffer.Wiresharkladderdiagramsandsampletracesareusedthroughout.

24hours

Voice over Internet Protocol (VoIP) Thefutureofreal‐timevoicecommunicationstransmissionisrapidlyevolvingawayfromthetraditionaltime‐divisionmultiplexedcircuit‐switchedinfrastructuretowardconvergedpacket‐baseddelivery.Developanunderstandingofthetechnologies,standards,andapplicationsthataredrivingthedeploymentofVoiceoverInternetProtocol(VoIP).VoIPintegratingvoiceanddatatransmissionhasbecomeanimportantfactorintoday’scommunications.VoIPpromisesloweroperationalcosts,greaterflexibility,andavarietyofenhancedapplications.VoIPisthetransmissionoftelephonecallsoveradatanetworklikeoneofthemanynetworksthatmakeuptheInternet.Manytraditionaltelephonecompaniesarealreadyusingitintheconnectionsbetweentheirregionaloffices.TheobjectiveofthiscourseistoprovideatechnicalandpracticaloverviewofVoIP.

24–40hours

VoIP Architecture and Design

VoIPArchitectureandDesignprovidesacomprehensivelookatthedistinctivequalities,dependencies,andrequirementsthatVoIPandconvergencewillrequirewhenlookingtoarchitectanddesign‐convergedmultimedianetworkinfrastructures.ParticipantswilllearnthekeynetworkinfrastructurerequirementsforVoIPandconvergence;reviewthevariousconvergenceindustrynetworksegments;andexplorenetworkopportunities,restrictions,andpotentialissues.

16hours


23

VoIP Fundamentals

VoiceoverInternetProtocol(VoIP)integratesvoiceanddatatransmission.Itisquicklybecominganimportantfactorinnetworkcommunications.VoIPpromisesloweroperationalcosts,greaterflexibility,andavarietyofenhancedapplications.IPtelephony,knownintheindustryasVoIP,isthetransmissionoftelephonecallsoveradatanetworklikeoneofthemanynetworksthatmakeuptheInternet.Manytraditionaltelephonecompaniesarealreadyusingitintheconnectionsbetweentheirregionaloffices.TheobjectiveofthiscourseistoprovideatechnicalandpracticaloverviewofVoIP.Thecourseidentifiesthemainelementsofthetechnologyandpresentstheminaneasy‐to‐understandformat.

8hours

VoIP Network Implementation

InthiscourseparticipantsdevelopacompleteunderstandingoftheequipmentandapplicationsthataredrivingthedeploymentofVoiceoverIP.Participantswillestablishapracticalstep‐by‐stepprocessforunderstandingVoIPprotocols,andforconnectingtoexistingvoiceanddataequipment.ThecoursewillenhancetheirunderstandingofboththetheoreticalandpracticalaspectsofVoIP.

16hours

VoIP Standards and System Overview

ThiscourseprovidesanoverviewofVoiceoverInternetProtocol(VoIP)standardsandsystemcomponents,hardwarerequirements,functionalityofthesystem,andhardwareplatform.Thiscourseisusefulforanyoneinterestedinanin‐depthtechnicalintroductiontoVoIParchitecturesandprotocols.ItalsoservesasanexcellentintroductiontoSessionInitiationProtocol(SIP)analysis.

8hours

WirelessTechnologies

4G Wireless Fundamentals

Ifyou’rewonderingwhatfourth‐generationwirelessdeploymentsandservicesmeantoyou,you’renotalone.Todaywirelessfourthgeneration(4G)isstartingtocomeintofocus.4Gpromisestoprovidedataratesneverreachedbeforeinthewirelessindustry.Itwillsupportmobilephonesrunningmultipleapps,mobilebroadbandInternet,andmultimediaservices.EvenmobileHDTVisapossibility.Thiscoursegivesyouasolidunderstandingandknowledgeofthedesignanddevelopmentofnext‐generationwirelessandmobilecommunications.

8hours

Deployment of 4G Wireless Technologies (WiMAX and LTE)

Fromcellphonesandentertainmentsystemstoappliancesandcars,wirelesstechnologyiseverywhere.Anyonewhodoesn’tkeeppacewithitwillbeleftbehind.Thisinformativecoursewillenhanceparticipants’workingknowledgeoffourth‐generation(4G)wirelesstechnologies.Reviewthelatestwirelessdataservicestrendsalongwiththeirtechnicalchallenges.GainimportantinformationaboutWorldwideInteroperabilityforMicrowaveAccess(WiMAX)andLong‐TermEvolution(LTE).Considerdeploymentoptionsandbackhaulmigrationpathsaswellasother4Gapplicationsandcapabilities.

8hours

Designing Wireless Networks

Gainthecompetitiveedgebyenteringtheworldofwirelessnetworking.Thiscourseprovidesyouwithanin‐depthunderstandingofwirelessnetworkingforinformationtransportwithinafloor,building,orcampusperimeter.Whilecellularwirelesstechnologiesarecovered,emphasisisgiventothecoexistenceofwirelessandwiredpremisesnetworks,usingwirelesslocal‐areanetworkingtechnologiestoextendtherangeandflexibilityofexistingwiredinfrastructures.Participantsareencouragedtobringalaptopcomputertoclass.

8hours


24

High‐Speed Wireless Broadband

MobiledatacommunicationsisevolvingquicklybecauseoftheInternet,laptops,PDAs,andincreasedrequirementsofworkforcemobility.UniversalMobileTelecommunicationSystem(UMTS)willbethecommercialconvergenceoffixed‐linetelephony,mobile,Internet,andcomputertechnology.ThiscoursehasbeendesignedtoprovideITprofessionalswithacomprehensiveintroductiontoUMTS—theEuropeanthird‐generationmobilecellularnetwork.ThecourseexaminestheprinciplesofCDMAasusedinacellularenvironment,cellplanningconsiderations,networkarchitecture,channelcoding,theairinterfaceprotocolstack,andUMTSsecurityfeatures.

8hours

Installing Wireless Home Networks

Today,thefreedomandmobilitythat“goingwireless”offersischangingthewaywelive.Althoughcellularphonesandotherhand‐helddevicesareleadingtheway,thewirelesscomputernetworkismakingitswayintohomes.Thiscoursewillprovideinsightsintocreatingahomewirelessnetwork.Firstitcoverswhatwirelessnetworksareandhowtheywork,thenwirelessdevicesandwhatthemarketoffers.Finally,itprovidesanexampleofsettingupatypicalwirelessnetwork.

8hours

Introduction to Today’s Wireless Technologies

Wirelesstechnologyisoneofthefastestgrowingsegmentsoftoday’stelecommunicationsindustry.Everyelectronicdeviceseemscapableofwirelesscommunications:computers,cellphones,smartphones,iPhones,tablets,digitalcameras,alarmsystems,andevenappliancesarecapableoftransmittingwithoutatether.Tomanypeople,thosewirelessconnectionsarenothingshortoftechnicalwizardry.Theexpansionofwirelesstechnologyhasbeendrivenbyconsumerdemandforaseamlessmultimediaexperience,anincreasinglydiversifiedcompetitivelandscape,andexponentialtrafficgrowth.Today’s3G+,4G,andLTEwirelesstechnologiesarecurrentlyprovidingaccesstovoice,VoIP,multimedia,photos,games,video,andahostofconnectivityoptions.Inthiscourseparticipantswillgetafoundationandsolidunderstandingaboutallthecomponentsoftoday’swirelesscarriers,includingtheradioaccessnetwork,mobilecorebackbone,anddevicesthatuseit.

8hours

Introduction to WiMAX

WorldwideInteroperabilityforMicrowaveAccess(WiMAX)hasbeendescribedasthecommunicationsofthefuture.WiMAXtechnologysupportsdatasharingatrangesofseveralmilesatspeedsofupto75megabitspersecond.WiMAXhastheabilitytotransportdataformanydifferenttypesoftechnologies.Withjustoneservice,youcanhavedataaccessthroughyourcellphone,homephone,PDA,television,printer,orInternet.Voice,videos,audio,andhigh‐definitiontelevisionareallaccessibleviathepowerofWiMAX.Inthiscourseyou’lllearnaboutthedeploymentofWiMAXanditsupcomingtechnologies.

12hours


25

Long‐Term Evolution (LTE)

Withtheincreasingdemandforhigh‐bandwidthmultimediaandwebservicesonwirelessdevices,today’sradioaccesstelephonenetworksneedtoevolvesothattheycanprovidetheperformanceandqualityofexperiencethatcansupportthisnext‐generationwirelessbusinessmodel.Thisevolutionrequiresatransformationofexistingwirelessnetworkstoanend‐to‐endall‐IP‐basedwirelessbroadbandsystem.Long‐termevolution(LTE)isthelaststeptowardthefourthgeneration(4G)ofradiotechnologiesdesignedtoincreasethecapacityandspeedoftheradioaccesstelephonenetworks.Inthiscourseyouwillworkyourwaythroughthetechnology,features,services,andoperationsofLTE.Additionally,youwillseehowtoday’sexistingwirelessnetworktechnology,whetherGSM,W‐CDMA,CDMA,WiMAX,orTD‐SCDMAinbothFDDandTDDvariants,canevolvetoLTE.

4hours

Understanding 3G/4G Wireless Communications

Theparticipantsofthiscoursewillacquireknowledgeofthedesignanduseofthelatest3G/4Gtechnologies,aswellasitsrangeofenvironmentsandsituations.Thisfour‐modulecourseexploreshowtoday’stechnologymeetstheneedsforthirdandfourthgeneration(3G/4G)wirelesscommunication,supportingavarietyofservicesfortheenduser,suchasvoice,data,fax,shortmessageservices(SMS),andMultimediaMessagingService(MMS).Thiscourseisacombinationofinstructorlecture,groupdiscussion,andparticipanttextreinforcedwithexercises.

16–24hours

Wi‐Fi Wireless Networks

Thiscoursehasbeendesignedtoprovideparticipantsinsightintowirelessnetworksbyexploringwirelessfidelity(Wi‐Fi)technologies.ItprovidesinformationwhichbuildsfoundationknowledgebyprovidinganoverviewofWi‐Fiservices,applications,devices,andhowWi‐Fiworks,includingdiscussionregardingimplementation,planning,design,installation,andsecurityofWi‐Finetworks.

8hours


26

NON‐TECHNICAL

Most ERI courses are available in class or virtually. Our live instructors accommodate your personal learning style and schedule. Peruse our catalog, contact us with questions, and then sign up to reach

your goals, stay ahead of the competition, and create your dream life and career.

BusinessCommunication

Beyond the Text, Reading Comprehension

Weliveinafast‐pacedworld.Thecustomerexpectsanimmediateresponseandapositiveresolutiontohisorherissue.Forthecallcenterassociate,theabilitytomultitaskiscriticaltoensuringthatthecallerhasasatisfyingexperienceandwillremainaloyalcustomer.Thisusefulcourseisdesignedtoimprovethecallcenterassociate’sabilitytohandlecalls.Associateswilllearnandpracticevarioustipsandtechniquesforimprovingtheirreadingcomprehension,particularlyasitrelatestomultitasking.Additionally,participantswillbeencouragedtosharethepracticesthatworkbestforthemandthatmaybehelpfultoothers.

4hours

Business Grammar Laying the Foundation

Firstimpressionsarelasting.Itmayseemirrelevant,butimpropergrammarreflectspoorlyonanemployee.Jobconsultantsemphasizethatpoorgrammar,cannegativelyimpactone’scareerandconveyalackofprofessionalism.Withasolidunderstandingoftheprinciplesofgrammar,thiseducationalcoursewillhelpemployeessignificantlyimprovetheirlanguageskillsandenhancetheimpressiontheymakeinthebusinessworld.

8hours

Business Writing Writing for Clarity, Efficiency, and Accuracy

Youonlyhave30secondstograbyouraudience’sattention.Makesureyourwritingskillsareuptothetask.Whetherit’saquickemailoracomprehensiveproposal,strongbusinesswritingskillscanmeanthedifferencebetweenwinninganewaccountandlosingittothecompetition.Regardlessofthescenario,yourwritingskillshavethepowertoinfluenceandaffectchange.Throughvariousexercisesinclassandthroughindividualizedinstructorassistance,you’lllearntodraftemailsandinstantmessagesthatclearlyandpersuasivelyconveyyourmessage.

8hours

Communication in Today’s Business Environment

Effectivecommunicationhasthepowertomitigateatensesituation,winoverahesitantprospect,orgetothersonboardwithyouridea.Inthecorporateworld,prospectivecustomersaren’ttheonlyonesthatrequirestrongcommunicationskills.Thisindispensablecourseisdesignedtoexpandthedefinitionof“customer”toincludeindividualsservedbothinsideandoutsidetheorganization.Participantswillunderstandhowgatheringinformationfromotherscanbeusedtoensurethateveryonebenefitsandultimatelyworkstogetherinaneffectivemanner.Throughgroupsessions,participantswillfocusonfosteringapositiveenvironmentandcollaborativegoalattainmentaswellasadopting“anattitudeofresolution”whenfacedwithanorganizationalconflict.Conductexercisestostrengthenactivelisteningandeffectivecommunicationskillsduringconflictsandotherstressfulsituations.Learnstrategiestoavoiddefensivebehaviorandensureamutuallypositiveoutcome.Createapersonalmissionstatementtofosterclearer,positivecorporatecommunications.Thisnot‐to‐be‐missedcourseprovidesvaluablelessonsthatcanimproveeveryfacetofyourlife.

8hours

Effective Communication Skills for Success in Work and Life

Communicationisoneoftheleadingcausesofconflictintheworkplace.Poorcommunicationskillsleadtomisunderstandingsandconfusion.Ultimately,theycandamageyourcredibilityandcostyoutherespectofcolleagues.Inthisseminar,youwilllearnstrategiesforboostingyourcareerwithclear,powerfulcommunication.

4–8hours


27

Effective Listening

Variousstudiessuggestthateffectivelisteningisamongthetopfiveskillsneededtosucceedintheworkplace.Byimprovingyourabilitytolisten,youcangainvaluableinformation,enhanceyourunderstandingofothers,andboostyourcommunicationskills.Allthreeoftheseareasarecrucialforbusinesssuccess.Thiscomprehensivecoursewillguideyouthroughaseriesoflisteningtechniques.Gaingreaterawarenessofyourlisteninghabitsaswellashowtoproperlyinterpretbodylanguage.Masteryourabilitytolistenandcommunicateinpersonandviathetelephone.Thiscourseissuretopositivelyimpactbothyourprofessionalandpersonalrelationships.

8hours

Fine‐Tuning Writing and Proofreading Skills

Ifyouareoneofapproximately90%ofworkerswhouseemailatwork,thenthis“netiquette”courseisforyou.Youwillgainusefultipsonhowtoeffectivelywriteanemailthatprovidesproblem‐resolvingresponsestoclientinquiries.Acquireaneffectivestrategyforanalyzingclients’needsandcomposingeffectiveresponses,usingyourownreal‐timeexamples.

4–8hours

Getting It Right

Spellingishard.Ithasnothingtodowithintelligence—someoftheworstspellershavehighIQs—butpeoplestilltendtojudgeothersbytheirspelling.Frankly,itiseasiertoimproveyourspellingthantogothroughlifetryingtoconvincepeoplethatthereisnothingwrongwithpoorspelling.ThiscourseincludesusefulrulesandexamplesthatwillhelpRelayOperatorscorrectandavoidcommonlymisspelledwords.Thisisyourtimeto“getitright.”

8hours

Grammar Refresher

HasitbeenawhilesinceyoustudiedEnglish?Areyourskillsalittlerusty?Propercompositionandaccuratecomprehensionskillsaresomeofthemostvaluedassetsintheworkplace.Thiscourseisdesignedtoimproveyourwriting,editing,proofreading,andcomprehensionskillsintheworkplace,andalsotoenhanceyourperformanceonanyworkplacecompetencyassessments.

8hours

Improve Workplace Communication NEW

Communicationhasthepowerto,sell,inspire,wound,heal,andmovepeopletoact.RalphWaldoEmersonsaid,“Speechispower:speechistopersuade,toconvert,tocompel.Itistobringanotheroutofhisbadsenseintoyourgoodsense.”ThiscoursetakesacuefromEmerson,presentingstrategiesonhowtolistenmoreeffectivelythroughauniquetool.Italsoencouragesconversationanddialog,helpsyoustateyourobjectivesandpositionpowerfullyandpersuasively,andteachesyouhowtoavoidaggressivestylesofcommunicating.

8hours

Speed Reading

Ourspeedreadingcourseteachestechniquesthatwillenableyoutoreadboththeeasiestandthemostdifficultmaterialmorequicklywhilegainingcomprehension.Enjoyreadingforpleasureorworkbygettingthemeaningsofthewordsquicklyandefficiently.

6hours

The Essentials of Communication and Collaboration

Withoutstrongcommunication,yourorganizationwon’taccomplishmuch.Infact,poorcommunicationcanactuallyexacerbateproblemslikelowofficemorale,brandconfusion,andpoorcustomerrelationshipmanagement.What’smore,withoutthiscoreskill,eventhenicestmanageroremployeewillnotbeabletobuildconsensus—anothercriticalcomponentoforganizationalsuccess.Ensurethatyourorganizationcancommunicateandcollaborateeffectivelyinafast‐paced,engaginglearningenvironment.Thispowerful,innovativeprogramhighlightsessentialcommunicationtechniquesthatfosterconstructivecooperationandcollaborationintheworkplace.Andthat’snottheonlybenefityourorganizationwillgainfromthisprogram.Thinkofitasagreatteam‐building,team‐bondingexperience.

8hours


28

Working with the Generations

ThisisthefirsttimeinAmericanhistorythatwehavehadfourgenerationsworkingside‐by‐sideintheworkplace.Eachgenerationhasdistinctattitudes,behaviors,expectations,habits,andmotivationalbuttons.Atwork,generationaldifferencescanaffecteverything,includingrecruiting,buildingteams,dealingwithchange,motivating,managing,andincreasingproductivity—aswellasemployeeturnover,difficultyinattractingemployees,andgainingemployeecommitment.

Learninghowtocommunicatewiththedifferentgenerationscaneliminateconfrontationsandmisunderstandingsintheworkplaceandtheworldofbusiness.Thiscoursewillhelpyouidentifythecharacteristicsofeachgenerationalgroupandunderstandwhyeachgroupactsasitdoes.Youwillleavewithablueprintforhowtobettercommunicateandcollaboratewitheverybody.

4hours

Writing Effective Business Email, Letters, and Memos

Ifyouareoneofapproximately90%ofworkerswhouseemailatwork,thenthis“netiquette”courseisforyou.Youwillgainusefultipsonhowtowriteproblem‐resolvingresponsestoclientinquiries.Acquireaneffectivestrategyforanalyzingclients’needsandreplyingtothemconfidently,usingyourownreal‐timeexamples.

8hours

CareerTransition

Designing Your Future – Interviewing

Accordingto47%ofseniorexecutivessurveyedinanAccountempsstudy,oneofthemostcommonmistakesmadeinaninterviewishavinglittleornoknowledgeabouttheprospectivecompany.Learnhowtoavoidthismistake.Thisessentialcoursewillguideyoustep‐by‐stepthroughtheinterviewprocesstoensurethatyouarewell‐preparedandconfidentasyounavigatethejobsearch.

8hours

Designing Your Future – Networking

Didyouknowthat,accordingtotheU.S.BureauofLaborStatistics,70%ofalljobsarefoundthroughnetworking?Havinganedgeoverthecompetitionismoreimportantthaneverduringdifficulteconomictimes.Withtherightresourcesandsolidpreparation,youcanbeconfidentthatyourcareeroptionswillbeplentiful.Thiscourseisanexceptionalinvestmentinyourprofessionalfuture.Benefitsfromthiscoursewillincreaseyouremployabilityquicklyanddramatically.

8hours

Designing Your Future – Resume Writing

Itisthekeythatopenstheinterviewdoor,yettoofewjobseekersinvesttheproperamountoftimeandeffortintocreatingawinningresume.AccordingtoCareerBuilder.com,50%of8,038employeessurveyedsaidtheirresumeswerenotuptodate.Evenmoreunsettling,38%ofhumanresourcemanagerssurveyedadmitthattheyspendjustonetotwominutesreviewingaresumeand17%spendLESSthanoneminutelookingataresume.Thisindispensablecoursewillensurethatyourresumereceivestheattentionitdeservesandwon’tendupinthetrash.

8hours

Finding Federal Government Jobs

Eachyear,thefederalgovernmenthiresnewworkers.Choosefrommorethantwohundredrewardingcareerareas,bothnationallyandinternationally.Thisinsider’sglimpseintoafederalgovernmentcareerincludeswhatagencieslookforinaresume,who’shiring,howtomatchyourexperiencetofederaljobrequirements,howthehiringprocessworks,whatessentialinformationtranslatestoasuccessfulfederalapplication,andhowyoucanguaranteeanexciting,securecareerasagovernmentworker.

8–16hours


29

Finding the Encore Career That Is Right for You

Ifyouarethinkingofchangingcareers,you’renotalone.Asmanyas8.4millionAmericanshavealreadylaunched“encore”careers.Wanttopursueanewcareerandwonderingwheretostart?Thiscourseprovidestheknowledgeandskillsneededtoprepareforanencorecareer.Participantswillreceiveinformationaboutgreatsecond‐actcareersandgetonthefasttrackforsatisfyingnewcareeropportunities.

4hours

Finding the Right Job

Findingtherightjobinthemodernworkingenvironmentcanbeconfusingandalittledaunting—butdon’tworry.Therearemanyresourcesandpeopleouttherewhocanmakethetaskmucheasier.Thiscoursehasbeendesignedtohelpresearchjoboptions,applyandinterviewforjobs,andincreaseemployabilityinthelabormarket.Thisworkshopiswrittentobeacompletejob‐huntingroadmap.Thedirectionsarelogical,easytofollow,anddesignedtoshowhowtogetthejobasquicklyaspossible.Thisintensiveactionplangivesaone‐day‐at‐a‐timedetailedscheduletogetontrack,keepfocused,andhelpreachgoalsbytheshortestpossibleroute.

4hours

How to Prepare an Academic Portfolio

Manypeoplereturntocollegewithyearsofexperiencethroughtheirwork,professionalandmilitarytraining,andself‐study,aswellasvarioustestssuchasCLEPandproficiencyexams.Thiscoursewillhelpparticipantsprepareanacademicportfoliotoobtaincollegecreditforlifeexperiences.

8hours

How to Start a Home Day Care NEW

Anyonewhoisoperatingorplanstostartachild‐careoperationmustlovechildren(withoutreservations),haveahightoleranceforstress,goodchildmanagementskills,andproperlegalinsurance.Thiscoursewillcoverthebenefitsandsomeissuestoconsiderinthisbusinessventurethatcanprovideafinanciallyrewardingfuture.

8hours

Navigating the Waters of Career Transition

Changecanbescary,particularlywhentherearenoguaranteesattachedtoit.Butitcanalsobeexhilarating,liberating,andlife‐changing.Whenyou’rereadytotakethatleap,thiscoursewillbetheretoguideyoueverystepoftheway.Discoverhowyourespondtochangeandwhichcopingstyleisclosesttoyourpersonality.Leverageyouranalysistoredefineyourlifeandcareer.Createastep‐by‐stepplanthatwillhelpyouchoosetherightcareer.

16hours

Prepare Today, Begin Your Dream Job Tomorrow NEW

Thenumbersarestaggering.Unemploymentratesfluctuatedaily.Corporationsincentivizeemployees(particularlyolderones)toleavebyofferingpackages.Othersgostraighttolayoffs.Shouldyoufaceoneofthesescenarios,youwanttobefullypreparedtomoveontoyourdreamjobtomorrow.Inthiscourseyouwillgaininspirationandinnovativestrategiesforsmoothertransitionsandgreatercareersatisfaction,alleviatingthe“WhatwillIdo?”anxiety.Avoidleavingyourfatetochance.Preparetoday.

8hours

Starting a Home‐Based Business

Areyousearchingforahothomebusinessopportunity?Thenthisworkshopisjustwhatyouneed.Keepinmindthatsuccessfulhomebusinessesarerealbusinesses.Homebusinessopportunitiesarenotsuitableforpeoplewhoarelookingforget‐rich‐quickschemes,andthebesthome‐basedbusinessistheoneyoustartwithyourowntwohands—nottheoneintheadortheoneyourfriendispromoting.

Toturnahomebusinessopportunityintoasuccess,youneedtobepreparedtoworkatitandhavetheappropriateknowledgeandskillsthatyouneedtorunanybusiness.

4hours


30

The Top Jobs for 2015

Whatarethebestjobstopursueforthenextfiveyears?Whatmakesajobagreatjob?Obviously,differentpeoplewillgivedifferentanswers.It’simpossibletoaccountforeveryone’spersonaltasteandpersonalitytraits.Whatmakesagreatjobopportunityismucheasiertogauge.Learnthekeyindicatorstodeterminejobpotentials.Thiscoursedefines,ranks,anddescribesthebestjobsfor2015.

4hours

ConflictResolution

Creative Problem Solving: A Team Effort

Beingateamplayerisanimportantpartoftheworkplace.Withouttherightskills,youcouldbesettingyourselfupforundueconflictorevenimpedingyourowncareerpath.Thiscollaborativeanddynamicworkshopgivesyouthecreativeproblem‐solvingtechniquesnecessarytoexcel,whilemeetingthechallengesandopportunitiesoftoday’sever‐changingworkenvironment.Findouthowtoworkproductivelywithateam,generatingandimplementinginnovativeideas.Workinsmallgroupsasmembersandfacilitators,whileexercisingyournewfoundskillsonworkplacechallenges.Completethecoursearmedwiththeknowledgeandskillstoanalyzerisksversusbenefits;respondaccordinglyinanyscenario;determinehowyourproblem‐solvingstylewillimpactothersaswellastheoutcome;learnhowtosolveworkplaceissuesinagroup;enhancedecision‐makingbyconsensus;andunderstandyourroleaspartofadecision‐makingteam.

8hours

Dealing with Difficult People

Arecentstudyof784callcentersacrosstheUnitedStatesaskedcustomerserviceagentstoratetheirstresslevelsonascaleofoneto10,withthelatterindicatingthehigheststresslevel.Thoughthemajoritygavetheirstresslevelsaseven,32%ratedtheirlevelsa10!OtherstudieshavenotedthattheaverageU.S.employeemissesfivedaysofworkeachyearduetostress‐relatedillness.ConsideringthattheaverageAmericanspendsnearlyninehoursadayfivedaysperweekatwork,learninghowtodealwithdifficultpeopleisaseriousissuethatneedstobeaddressed.Thisinsightfulandinformativecoursehelpsparticipantsdevelopeffectivestrategiestolessenstressfulinteractionswithothersandensureapositiveoutcomeforboththeclientandthecustomerserviceprovider.

4–8hours

Diversity – Toward a More Inclusive Work Environment

Throughdiscussionsandself‐analysis,participantsinthisclasswillproperlydefinewhatdiversityisandwhatitisnot.Thishighlyinteractiveexplorationofworkplacediversitywillgiveparticipantstheopportunitytoidentifyandappreciatetheirownpersonaldiversityandapplythistotheirlives.Participantswillbegintorecognizetheimportanceofunderstandingthediversityofothers,andappreciatethevalueoftheserelationships.

4–8hours

Moving from Conflict to Resolution

Thetypicalmanagerspends25to40%ofhisorhertimedealingwithworkplaceconflicts,accordingtoaWashingtonBusinessJournalarticle.Workisstressfulenoughwithouttheworryofinterofficeconflict.Thisworthycourseexaminesday‐to‐dayworkplaceconflicts,providingpracticalyeteffectivestrategiestohandleconflictsinaproductivemanner.Additionally,participantswilldiscovercreativeapproachesthatencouragethemtobeapartofthesolutionratherthanapassivebystander.

4–8hours


31

CustomerSales,Service,&Marketing

Customer Relationship Building Internal and External

Thiscourseisdesignedforemployeeswhodealwithcustomersonaregularbasis.Itincludesbutisnotlimitedtocallcenters,internalfacilitiesandmaintenancerequests,andanyotherdepartmentinvolvedwithprovidingaservice.Thisprogramwillfocusonspecificprocessesalreadyinplaceandwilluserealworksituationstoprovideparticipantswiththenecessaryskills.

8hours

Focus on Excellence

Thosewhoreceivegoodcustomerserviceoftenrelaytheirsatisfactiontojustoneortwopeople.However,thosethatexperienceunsatisfactorycustomerservicetellninetotenpeople.Infact,nearly80%ofcomplaintsagainstorganizationsstemfromsomeaspectofpoorcustomerservice.Throughroleplaying,thisusefulandenlighteningcoursehelpscustomercareagentsunderstandandmanagetheirpivotalrolesinthesuccessofanorganization.

4–8hours

Fundamentals of Successful Sales

Thiscourseisdesignedtoprovidethetoolssalesprofessionalsneedtoeffectivelyactinthecompetitiveandchallengingmarkettheyfindthemselvesintoday.Thecoursealsoteachesenhancedskillsandcustomer‐orientedsalestechniquestomeetcorporateobjectivesforincreasedproductsales.Thephilosophyinfusedinthiscourseisstraightforward:Peoplealreadyhavethecapacityandabilitiestosucceedinsales;alltheyneedishelptobringthemforward.Sellingisservingthecustomer.

8hours

Introduction to Email Marketing

Thispracticalcoursegivesaconciseyetcomprehensiveoverviewofthebestpracticesandprovenstrategiesforusingemailasapowerfulmarketingtool.Participantslearnhowtocreateandsendprofessional‐lookingemailmarketingnewslettersandpromotions.Thecoursestressesmessagestructuretoincreaseaudiencecaptureandpromotecustomeraction,aswellaseffective,clear,andconcisecommunicationskillsformarketingemailsandbusinesscorrespondence.Noprevioustechnicaltrainingisrequiredwhenparticipantsexplorethelatestemailmarketingsoftwaresolutionsthatcreate,send,andtrackprofessionaldirectemailmarketingcampaigns.

4hours

It’s In Your Hands – Less Stress and Better Customer Service

Beingacustomerservicerepresentativeisconsideredoneofthetenmoststressfuljobs,resultinginmorethan$300billioninlostrevenuefromabsenteeism,loweredproductivity,andrisinghealthinsurancecostsandothermedicalexpenses.Thisstress‐reducing,hands‐oncourseisdesignedtohelpemployeescopewiththechallengingcallstheyreceiveinatypicalworkweek.Learnproactivestrategiesthatwillneutralizeeachsituationandreducestressforyouandthecaller.Watchastheseextraordinarilyeffectivetoolsworktheirmagicinotherareasofyourlife.

4hours


32

Maximizing Customer Service Performance (MCSP)

PoorcustomerservicecausednearlyhalfofAmericanconsumerstoswitchatleastoneserviceproviderlastyear.Intoday’scompetitiveenvironmentandchallengingeconomicclimate,organizationscannolongeraffordtoloseevenonecustomer.InAustralia,India,andtheUnitedKingdomalone,itisestimatedthat$5.6billionislostinrevenueeachyearduetopoorcustomerexperiences.Thisinformation‐packedandinvaluablecourseisdesignedtobuildcustomercareagents’understandingofthecustomer’sneedsandconcerns.Youwillgaininsightfulstrategiesonhowtoinstillcustomersatisfactionandreinforceloyaltyineachcall.Learnhowyoucanhoneyourinterpersonalandtelephoneskillstoenhancecustomerrelationships,boostyourprofessionalstatus,andensurethatyourorganizationmaintainsacompetitiveadvantage.

4–16hours

Customer Service Performance (MCSP) for Technicians

Thepurposeofthiscourseistoteachtechnicianstounderstandandappropriatelyrespondtotheneedsofcustomersinawaythatpromotescustomersatisfactionandloyalty—theessentialsforsurvivalandprofitability.Thecoursewilladdresstheneedsofboththetechnicianandthecustomer.Itisdividedintotwosessions:Sessiononeaddressestheneedsofboththetechnicianandthecustomer.Sessiontwofocusesonthecustomer’sneedsandwhatthetechnicianhaslearnedandcannowdotomeetthoseneeds.

4–8hours

Relieving Call Center Agent Burnout

Beingacustomerservicerepresentativeisconsideredoneofthetenmoststressfuljobs.Thisstress‐reducinghands‐oncourseisdesignedtoenhancetherepresentative’sabilitytocopewiththechallengingcallsreceivedinatypicalworkweekaswellasenhanceperformanceandimprovemorale.Thecustomerserviceprofessionalwilllearnproactivestrategiesthatwillneutralizecommonstressfulsituationsandcreateapositiveworkenvironmentthatwillrevitalizeandinspirethem.Theseeffectivetoolswillhaveabeneficialimpactontheworkplaceandotherareasoftheassociate’slife.

4hours

Selling Is Serving the Customer!

W.ClementStone,founderofCombinedInsuranceCo.,nowpartofAonCorp.,wasontosomethingwhenhesaid,“Salesarecontingentupontheattitudeofthesalesman,nottheattitudeoftheprospect.”Ifyouwanttohoneyoursalesskills,thenthiscourseisforyou.Acquirethetoolsnecessarytoachievetheultimatelevelofsuccessincustomersalesandservice.Enhanceyourcustomer‐orientedsalestechniquestomeetcorporateobjectivesforincreasedproductsalesandgreaterprofessionalsuccess.

6hours

Successful Sales at AT&T

UsingtheAT&TLargeTeamServiceandSalesCallFlow,thisbeneficialworkshopemphasizesenhancedskillsandcustomer‐orientedtechniquesthatmeetcorporateobjectivesforincreasedproductsales.Throughself‐analysis,exercises,andgroupdiscussions,participantsinthissalesworkshopwillpracticeandbuildtheskillsandbehaviorsthatleadtosalessuccess.

8hours

Telephone Customer Service Skills NEW

Acustomerisapersonwhopurchasesgoodsorservicesfromanother.Serviceisanactofhelpfulactivity.Wecandefinecustomerserviceasprovidinghelpfulassistancetoindividualsorcompanieswhopurchaseoruseourproductsandservices.Thiscourseofferstipsandstrategiestobecomethebestofthebestatyourjob.

6hours

Telephone Etiquette

Telemarketingandcustomerservicecallsaccountforthenumber‐onecomplaintreceivedbytheFCC.Courteoustelephoneetiquettesetsthetoneforaneffectivetransaction.Thisengagingcourseprovidestheimportantguidelinestoensureapositiveoutcomewitheachandeverycall.

8hours


33

FinancialKnow‐How

Budgeting Made Simple

DidyouknowthattheaverageAmericanhasmorethan$10,000increditcarddebt?What’sworse,barelyfouroutof10Americanadultshaveemergencysavingstofallbackonintheeventofafinancialcatastrophe,accordingtobankrate.com.Intougheconomictimes,strongbudgetingskillsaremoreimportantthanever.Thisinformativeworkshopprovidesaprimeopportunitytoacquiretried‐and‐truemethodsthatwillhelpyousavemore,spendless,andinstillgoodfinancialhabits.Youwilllearnhowtotrackyourmoneyandanalyzeyourfinancialhabits,soyoucantrimunnecessarycosts,getorganized,andretoolhowyouspendmoney.Youwillevaluateyourfinancialassetstodeterminewheretosave,wheretospend,andwheretoinvest.You’llreceiveacustomizedbudgettomeetyourfinancialneedsandgoals,therebysavingmoremoney,securingyourfutureandgainingpeaceofmind.

8hours

Essential Legal Services

Accordingtothelegalresourcecenter,LexisNexis,approximately55percentofAmericanadultsdonothaveawillorotherestateplaninplace.Legalcostsprohibitorinhibitmanyfromcreatingawill.What’smore,ifoneshouldbecomeincapacitated,itisessentialthatyouhaveanadvancemedicaldirectiveorpowerofattorneyinplacesothatsomeonecanmakehealth,legal,andfinancialdecisionsforyou.Protectyourchildrenbydesignatingguardians,soitisn’tlefttothestatetodeterminewhowilltakecareofthem.Donothesitate.Thisessentialcoursewillguideyouthroughimportantlegalissuesaffectingyouandyourlovedones.

4hours

Finding College Scholarship Money NEW

Congratulations!Yourchildhasbeenacceptedtocollege.

Ifyou’relookingunderthebed,inyoursofacushions,orinyourloosechangecupinyourcarforcashtocovertuition,youneedthiscourse.Oftenviewedasconfusingandoverwhelming,collegescholarshipscanbetheanswertofinancialsolutionstopayforcollege.Spoileralert:Planformorethanfouryears.

3hours

Home Budgeting Using Coupons NEW

Usingcouponsisafabulousandeasywaytosavemoney,ifyoudoitright.Learnmethodsforobtainingmoney‐savingcouponstouseonyournexttriptothestore.Thiscourseshowsparticipantsthedefinitedo’sanddon’tsaboutcouponuseandwheretofindcouponsforjustaboutanythingpeoplepurchase—fromgroceryitemstomealsatrestaurants,moviepassestoautorepairs.Tipsincludethetopmethodstolocatecouponsforalmosteverythingyoupurchase.Book:CutItOutandStartSavingbyDeniseLongandPhyllisMilano.

4hours

How to Survive Tough Economic Times

TheCenterforRetirementResearchfoundthat51%ofAmericanhouseholdswillnothaveenoughretirementsavingstomaintaintheirpre‐retirementstandardofliving,eveniftheyworktoage65.Thatnumberisupfrom44%,justtwoyearsago.Takeheartthough.Youcanlearntosurviveandeventhriveduringtougheconomictimes.Sincewealthisbehavior‐based,youdohavethepowertochangeyourfinancialsituationandyourfuture.Thisessentialworkshopgivesparticipantsthetoolsandresourcestheyneedtochangetheirfinancialbehavior.Itisamustforanyoneconcernedabouttheirfinancesandfuture.Participantswillcompletethecoursemoreconfidentandoptimisticaboutthefuture.

4hours


34

Learn How to Manage Credit and Deal with Creditors

Theaveragecreditcarddebtperhouseholdisnearly$15,800.What’smore,manyconsumershavelostjobsduringtheeconomicdownturn.Homeshavelostvaluethoughmortgagepaymentshavestayedthesame.Creditreportingagencieshavetightenedtheircriteria.Asaresult,manyAmericanshavepoorcreditratings,makingitdifficultforthemtoobtainloansatreasonableinterestrates.Iftheabovescenariohitsclosetohome,thisinformativeworkshopisforyou.Evenifyouaren’tfacinghardship,thevaluablestrategiesinthisworkshopcanensurethatyouwillmanageyourcreditwisely,nowandinthefuture.

4hours

My Identity Is My Own When Bad Things Happen to Your Good Name

IdentitytheftisAmerica’sfastest‐growingcrime.Manycasesgounreported.Evenmorefrightening,itoftengoesunnoticeduntilavictim’sgoodnameandcredithavebeenseverelydamaged,with71%ofthefraudoccurringwithinoneweekoftheidentitybeingstolen.Itcanhappentoanyone.Protectyourselffromacrimethatcantakeyearsfromwhichtorecover.Thisinformativeworkshopcanensurethatyouridentityisprotected,andintheeventofatheft,showsyouhowtorecoupyourlossesandrepairyourcredit.IdentitythievesdestroyoneoutoffiveAmericans’goodcrediteachyear.Don’tbecomeoneofthem.

4–8hours

Pay Day vs Bill Day NEW Home Budgeting Made Simple

Attheendofeachpayperioddoyoufindyourselfwonderingwhereallyourmoneywent?Haveyoueverattemptedtofollowabudgetonlytogiveupinfrustrationanddiscouragement?Thiscoursewillshowyouhowtogetabetterideaofhowyouspendyourmoneybyputtingtogetherandstickingtoapersonalbudget.Analyzingyourspendinghabitsaswellasincomescanprovideaclearpictureofthedistributionofyourfinancialassets—themoneyyouearnandthewaysitisspent.Thisworkshopwillhelpyoudevelopapersonalizedbudgetcustom‐tailoredtoyourneedsandgoalsandwillhelpyoutargeteffectivewaystosavemoneyandhelptosecureyourfinancialfuture.

3hours

Planning Your Retirement

Asretirementapproaches,millionsmayfaceanewchallenge:howtocreateastreamofincomeduringtheirpost‐employmentyearsby“earningapaycheck”fromtheirsavings.Americansarebecomingincreasinglyawareoftheirownresponsibilityforsecuringacomfortableretirementandhaveinvestedconsiderabletimeandenergyindevelopingretirementschemes.Thisworkshopisdesignedtohelpyouplanforafinanciallysecureretirement.Basicconceptsoffinancialplanning,goalsetting,andmaximizingassetsarediscussed.Includedarein‐depthdiscussionsandevaluationofvariousinvestingstrategies,includingcompanyretirementplans,stocksandbonds,mutualfunds,allocationanddiversificationoffunds,andtaxstrategies.

4hours

The Best Places to Retire

Oneofthe77millionbabyboomersintheUnitedStatesreachesage50everysevenseconds.Ifyou’reoneofthem,youdreamofarelaxing,fulfillingretirementasyoursweetrewardforyearsofhardwork.Wherewillyouretire?Willitofferanaffordableandcomfortablelifestyle?Whichplacesmeetyourcriteria?Wherewillyougetthemostbangforyourbuck?Thisenlighteningcoursewillhelpyouexploreyouroptionsandnarrowyourchoices.Indoingso,you’llnotonlybeabletolookforwardtoyourgoldenyearsbutwilllikelysavemoneythroughbetterplanning.

4hours

Understanding Credit and Credit Reports

Acreditscoreof720usedtogarnerthebestloantermsandrates.Intoday’stightcreditenvironment,ittakesascoreof740orhighertogetthemostfavorableloans.Unfortunately,mostpeopledon’tevenknowtheircreditscores.Theyshould,becauseitnotonlyimpactstheirabilitytogetaloanbutcanevennegativelyaffectajobsearch.Anegativecreditscorecandriveupyourinsuranceratesaswell.Strongcreditcanpavethewayformorefinancialopportunitiestohelpyouachieveyourdreams,includinghomeownership.Byimprovingandmaintainingyourcredit,youcansavemoneyandensurethatyourfutureisbright.Thissoup‐to‐nutscoursewillraiseyourawarenessoftheimportanceofmaintainingandprotectingyourcredit.

6hours


35

Understanding Life Insurance

Accordingtoasurveybythenon‐profitLIFEFoundation,56%ofAmericansbelievethathavinglifeinsuranceisevenmoreimportantduringaneconomicdownturn.Thesurveyalsofoundthatoverthepastyearmorepeopleappearedtohaveaddedlifeinsurancecoveragethantohavelostorreducedtheircoverage.However,thewealthofinformationandchoicescanmaketheprocessofchoosinglifeinsurancedaunting.ThisA‐to‐Zinsuranceseminarexplainsthemostcommonlifeinsuranceoptionsanddiscusseshowthoseoptionscanhelpprotectyourfamily,savemoney,andcreateasatisfying,rewardinginvestmentforthefuture—withoutthesalespitch.

4hours

Health&Wellness

Balancing Work – Balancing Health

AccordingtotheAmericanHospitalAssociation,threeoutoftenworkingindividualsreporthealthproblemsduetoachronicillness.Workerstakesickdaysamountingtolostworkdays,resultinginbillionsinwagespaidfortimenotworkedduetoillness.Don’tbeastatistic.Makeacommitmenttogoodhealth.Thiscoursewillprovidelife‐savinginformationonhowtobalancethedemandsofworkandfamilywiththeneedtotakecareofyourownphysicalandemotionalhealth.Reducestressandfindahealthybalancebetweenworkandhomelife.Developanutritiousandmanageablemealplantoreplacefastfood.Learnquick,effectiveexercisestoincorporateintoyourdailyroutine—evenatwork—withoutsacrificingyourotherresponsibilities.

6hours

Elder Care – Taking Care of Mom and Dad NEW

“It’snotsafeforyoutobeathomealone.”Thisisthebeginningofadifficultconversationthatmanyadultchildrenwillhavewithaparentbecausetheynowfindthemselvesintheroleofadultcaregiver.Couldyouberesponsibleformanagingcaredirectlyorarrangingforprofessionalcareforyourparentswithinthenext3–5years?Howdoyouprepare?WhatareyourchoicesandwheredoyouturnwhenMomandDadbecomeyourresponsibility?

Thisinformativecoursewillaidyoubyprovidinganoverviewoflivingarrangementchoices,explainingthedifferencebetweenassistedlivinghomesandnursinghomes,andmakingyouawareofthefinancialandlegalconcernsyouandyourelderlyparentscouldbefacing.

4–8hours

Full‐Time Parent/Full‐Time Job NEW

Thiscoursewillhelpworkingparentslearnhowtobalancehomelifeandworklife.Thebalancewillincreasepeaceathomeandatwork,whichreducesstressandincreasesproduction.Itisimportantforyoutotakecareofyourself—withbalance—inordertoprovideyourgreatestgiftofinfluence.Youhavethepowertoinfluencenumerouspeoplearoundyou,withyourpositiveornegativeattitude.Ifbalanceisnotacknowledgeddailyandrestored,thenthehomeandofficewillbeaffected.

3hours

How to Improve Your Memory

Areyouincreasinglyplaguedby“tip‐of‐the‐tongue”moments?Doyouforgetnames,dates,andothervitalinformation?Areyouconcernedthatyourmemoryisgettingworseasyougetolder?

Forgettingisanaturalpartofhowthebrainfunctions,butforsomepeopleitcanbeamaddeningordistressingexperience.Thiscourseisforanyonewhowantstorealizemoreoftheirpotentialforstoringandrecallingfactsandideas.Itsaimistohelpyoutolearnhowtoimproveyourmemory.Duringthiscourseyouwillidentifythereasonswhyyourmemoryfailsyouandachieveabetterunderstandingofhowyourmemoryworks.

4hours


36

Lifestyle Management

Despiteallofthetechnologyatourfingertips,aswellastheproductsthatmakehouseworkeasier,Americansstillseemtobemovingatbreakneckspeed.Itseemsthemoretimewehave,themorewetakeon.However,wecanusethattechnologytoouradvantage,particularlyifwehavethelifemanagementskillstomatch.Thisinnovativecoursewillhelpparticipantscreateandmasteranewdigitallifestylethatiswell‐organized,lessstressful,andeasilymaintained.

8hours

Minimizing Stress

Howoftenhaveyoubeenoverscheduledandfrazzled,onlytocatchacold?Thereisacorrelationbetweenthetwo.Infact,somestudiessuggestthatasmanyas75%ofdoctorvisitsareeitherdirectlyorindirectlyduetostress‐inducedillnesses.Thiscalmingcoursewillequipparticipantswitheffectivemethodsforreducingandcopingwithstress.Identifyyourstresstriggers.Employcopingstrategiesthatwillincreaseyourjobperformanceandreducestress.Fosterself‐awarenessandapositiveattitude.Learntocontrolemotionsandstrengthenthebodythroughhealthyliving.Knowhowtocounteractworkplacestressonthespot.TapintoyourZenzonewhileyou’restuckintraffic.Maintainanauraofcalm,evenwhentheworldaroundyouisinchaos.

4–8hours

Physical Fitness and Nutritional Guidance

Thisclassbringsanewperspectivetoexercise,fitness,andnutritionbyshiftingthefocusfromintensiverigorousexercisetoabroaderrangeofhealth‐enhancingactivities.Itwillprovideparticipantswiththeknowledgeandtechniquesnecessarytoincorporatefitnessintotheirlifestyles.Thisclasscoverscurrentevidence‐baseddietandnutritionalrecommendations.Theroleofnutritionalfoods,supplements,andphysicalactivityinpreventingmodern‐dayhealthissues,suchasdiabetes,osteoporosis,andheartdisease,isdiscussedaswell.

6–8hours

Understanding and Maximizing Your Value

Youareprobablydevaluingyourtimeanddon’tevenknowit.Thisintrospectiveandeye‐openingworkshopencouragesyoutoexamineimportantareasofyourlife,determineyourpersonalvalueorworthintheseareas,anddevelopaplantoincreaseyourvalue.Weareconfidentthatyouwillbesurprisedbyyourfindingsinthisworkshop,completingitwithadifferentperspectiveandrenewedenergyforthethingsyouvalue.Asaresult,relationshipswillimprove,workandplaywillbecomemoresatisfyingandrewarding,andyourself‐imagewillbecomemorepositiveandconfident.Onceyouunderstandwhoyouareandwhatyouvalue,andhavethepracticaltoolstoeffectchange,yourlifewilldevelopindramaticandamazingways.

4hours

JobPerformanceEnhancements

Critical Thinking

Criticalthinkingistheabilitytothinkclearlyandrationally.Itincludestheabilitytoengageinreflectiveandindependentthinking.Someonewithcriticalthinkingskillsisabletounderstandthelogicalconnectionsbetweenideas;identify,construct,andevaluatearguments;detectinconsistenciesandcommonmistakesinreasoning;solveproblemssystematically;identifytherelevanceandimportanceofideas;andreflectonthejustificationofone’sownbeliefsandvalues.Thiscoursewillhelpyoupolishskillsthatwillhelpyouintheworkplace.

8hours

Dealing with Change

Whetheryoulookforwardtoachangeordreadit,changetriggerspowerfuleffectsinyourbodyandyouremotions(oftencalled"stress").Youcanincreaseyoursenseofcontrolandsteeryourlifeintopositiveterritorywhenyouknowhowtodealwithchange.Onethingforsure,changeisalwayscoming.

4–8hours


37

Goal Setting

AccordingtoThinkandGrowRichauthorNapoleonHill,95%ofsuccessfulpeoplemakeitahabittowritedowntheirpersonalgoals.Successfulpeopleknowthatcreatingspecific,manageablestepsincreasestheirabilitytomeettheirgoals.Everyonecanbenefitfromgoalsetting,andthisinformation‐packedcoursewillgiveparticipantsthetoolstheyneedtoachieve,evenexceed,theirgoals.

4–12hours

How to Increase Productivity on the Job

Thepurposeofthiscourseistodeveloptheskillsneededtoeffectivelyincreasejobperformancebyestablishingcredibilitywithcustomers,fulfillingtheirneeds,anddevelopingapositivecustomerserviceattitude.Youwilllearntoprovideproductsolutionsinresponsetotheneedsofthecustomers.Thecourseprovidesanopportunityforself‐analysisandtoolstomanagepersonalchange.

8hours

How to Study Study Smarter, Not Harder

Thecoursewarehasbeenpreparedwithspecificassignmentsandtoolssothatparticipantswillleavethiscoursefeelingmoreconfidentintheirstudyskills—specifically,theareasofnotetaking,textbookcomprehension,projectpreparationskills,andtestperformancetechniques.

4hours

Managing Multiple Priorities

Thiscoursewillteachyouskillsonhowtoprioritizingwhenyourfacedwithseveraltopprioritiesalldueatthesametime.Learnhowtogettheclockworkingforyouinsteadofagainstyou.Youwilllearntipsonhowtostaycalmwhenthepressureisoverwhelmingandstressthreatensyoureffectiveness.

8hours

Managing Multiple Challenges of the Workplace Work Smarter, Not Harder

Studieshaveindicatedthatresistanceisaninevitableresponsetoanymajorchange.Theyalsosuggestthatindividualsinstinctivelydefendthestatusquowhentheyfeeltheirpositionorsecurityisthreatened.Often,organizationalchangeismetwithskepticismandresistancebytheemployees.Thiscoursewillhelpyoubreakthroughthoseemotionalbarriers,socanbettermanagethetransitionofpersonalandworkplacechanges.Create“win‐win”solutionstopersonalandworkplaceconflicts.Understandhowtodealwithdifficultpeopleinanappropriateandeffectivemanner.Employpositivecopingmechanismsinstressfulsituations.Findouthowasenseofhumorcandefuseatensesituationandeasestress.

8hours

Managing Your Time

Thisvaluabletimemanagementcourseteachestechniquesthatwillenableyoutoeffectivelyprioritize,manage,andcompleteyourdailyroutine.Youwilllearntime‐savingtips,howtoeffectivelymultitasking,andorganizeyourtime.

4hours

Preparing and Delivering Effective Presentations

Becomeapowerful,persuasivepresenter!Thiscourseprovidestheknowledgeandskillsneededtopreparepresentationsinsuchawayastoensurethatyoucapturetheattentionofyouraudienceandachieveyourobjectives.Everyaspectofapresentationiscoveredinclearterms,whichmakesthemeasytounderstand.Whenlearningnewtechniques,participantsfindthemselvesgrowinginself‐confidence.Thiscourseisintendedforanyonewhowantstomakepresentationsmorepowerfulandmemorableandachievemoreofthedesiredeffect.

4hours


38

Project Management

Ensuringthatprojectdeliverablesarecompletedontimeandwithinbudgetrequiresauniquesetofskillsinvolvingprocessandqualitycontrol,humanresources,andorganizationalandfinancialmanagement.Thisprojectmanagementcourseprovidesaprocessthatiseasytouse,repeatable,andflexibleenoughtobeusedindifferentworkenvironments.Participantslearntobalancemultipleprioritiesimpactingcost,schedule,scope,andquality.

40hours

Strategies for Learning

Theparticipantwilllearnimportanttechniquesforeffectivestudyhabits.Thiscoursehasbeendesignedwithspecificassignmentsandtoolssotheparticipantwillbemoreconfidentinnotetaking,textbookcomprehension,projectpreparationskills,andtestperformancetechniques.

4hours

The 7 Habits of Highly Effective People

InThe7HabitsofHighlyEffectivePeopleworkshop,individualslearnStephenCovey’sprinciplesthatpropelthemtowardgreaterself‐fulfillment.Theydiscoverhowtomaximizeperformanceandreachcareergoalsbyavoidingbothdependenceonothersandindependence,andmovingontowhererealsuccesslies—beinginterdependent.Thisallowsthemtoexperiencefirst‐handtherewardsofsuperbcooperationandcollaboration.Thistrainingcourseistaughtasaone‐day,in‐person,facilitator‐ledworkshop.

8hours

Working Effectively with Others Using Emotional Intelligence

Discoverexactlywhatemotionalintelligenceis,andhowyoucaneasily“raise”youremotionalintelligence(EI)tostandoutfromthecrowd.Researchersandbusinessexpertsagreethatpeoplewithhighemotionalintelligenceareconsistentlythetopperformersintheirorganizations.They’remoreresilientandflexiblewhenthingsgettoughandareheldinthehighestregardbytheirbosses,peers,co‐workers,andcustomers.UsingtheEIskillsyou’lllearninthisclass,you’llgaintheabilitytomoreappropriatelyrespondtotheworldaroundyouandeliminatethestressandfrustrationthatoftencomefromworkingwithothers.

8hours

You and Your Approach to Workplace Excellence

Aftertakingthiscourse,participantswillhaveabettersenseoftheopportunitiesandrequirementsofworkingeffectivelywithinahigh‐performanceteamenvironment.Theywillunderstandhowthenatureofoutstandingteamworkrequirestheabilitytoprioritizeandmanagepersonalworktime,participateinallaspectsoftheteam’stasks,supportothers,identifypersonalgoalsthatcanbereachedwithintheteam’sframework,andplacecustomerserviceasthehighestpriority.

8hours

JustforFun

Brand Image “Branding” NEW

Howtopeopleviewyou?Doyoustandoutfromthecrowd?Whatisthegutreactionwhensomeonehearsyournameorreceivesanemailfromyou?Arethethreewordsothersusetodescribeyouthewordsyouwouldchoose?Theanswerstoallofthesequestionsareimportantasyoudevelopyourpersonalbrand.Howpeopleperceiveyouisbasedonhowyoupresentyourselfandhasadirectimpactonhowtheyrelateandworkwithyou.Learnhowtobrandandmarketyourselfinordertogetahead.

3hours


39

Calling Skype

Skypehasquicklybecomeoneofthemostpopular(andcost‐effective)waystomakephonecallstoanyoneintheworld.Withmorethan400millionusersglobally,Skypeisthelargestonlinecommunicationnetworkofall.Skype,likemanyVoIP(VoiceoverInternetProtocol)servicesavailable,haschangedthewaywethinkaboutcommunicationandkeepingintouchwithothers.Thiscourseisjam‐packedwithgreatinformationandacomprehensiveguideofSkypefeatures,includingtipsandoptionstohelpyoustayintouchwithfriends,family,andco‐workersaroundtheworld.

3hours

Football 101 NEW

What’saFirstDown?TheSuperBowlisthemostwatchedshowintheworld.Wouldn’tyouliketoknowwhat’sgoingon?Thiscoursewillsharethebasicsaboutthegameoffootball,anditsrichhistory.

3hours

Getting the Most Out of E‐Book Readers

Learntousetheobviousandnot‐so‐obviousfeaturesofyourE‐BookReader.DiscoverhowtodownloadfreeeBooks,sendemail,playgames,listentomusic,andreadnewsforfree.ThiscoursecoversaspectsofallpopularE‐BookReadersandincludestipsandtrickstohelpmakeyourreadingexperienceevenmoreenjoyable.

3hours

Getting to Know Your iPhone

AreyouexcitedabouttheiPhonebutjustaren’tsureofthebestwaytouseit?WanttoknowmoreabouttheiPhone’sfunctionsandfeatures?YoucanbecomeaniPhoneexpertwiththepowerfultipsandtricksinthisworkshop.WhetheryoualreadyhaveaniPhoneoryouarethinkingaboutbuyingone,thisworkshopprovidesin‐depthinstructiononallaspectsoftheAppleiPhone:makingcalls,emailing,schedulingappointments,browsingtheweb,managingtime,gettingaroundtown,takingnotes,shootingphotos,listeningtomusic,anddownloadingapps.ThenewfeaturesiniOS6,includingiMessage,thestreamlinedNotificationCenter,andApple’snewonlinestoragesolution,iCloud,arealsodiscussed.

3hours

How Does Google Work?

ThinkyouknowhowtouseGoogle?Thinkagain.Ifyou’relikemanypeople,youuseonlyasmallnumberofGoogle’sservicesandfeatures.MovebeyondGoogleSearchtoutilizeevenmoreincredibleandfreeGoogleproducts.ThemoreyouknowaboutGoogleanditsfeaturesandcapabilities,thebetteritcanserveyourneeds.ThiscoursewillexploresomeofthemostpopularfeaturesofGooglefreesoftwaresolutionsincludingGooglePlus,Documents,Calendar,Voice,andmore.

3hours

Keeping Up with Your Stuff NEW

Couldyoumakealistofeverythinginyourhomefrommemory?Couldyoudothisinatimeofcrisis?Thatiswhythisclassisanecessity.Insurancecompanieswillrequiredocumentedproofofpossessionsthatarestolen,damaged,ordestroyed.Theywillwantanitemizedlistwhichisnoteasilycreated,especiallyduringacrisis.Homeinventorysoftwarewillbeincludedinthisclasstoaidincreatingahomeinventorylist.You’lllearnwheretosaveit,andhowtouseitnotonlywhenneededbutalsotodeterminewhetheryouareadequatelyinsured.

2hours

Legacy Letters NEW

Legacylettersareacenturies‐oldtradition.Wecreatewillstopassonourpossessions;legacyletterspassonourhopes,dreams,andvalues.Whilebirth,graduation,marriage,illness,anddeatharetraditionalreasonstocreatealegacyletter,therereallyisnotimelikethepresent.Inthisworkshop,youwillbeguidedthroughtheprocessofcreatingyourownlegacyletter.Short,engagingwritingactivitieswillhelpyoucreatealivingdocumentyourlovedoneswillcherish.

3hours


40

Plumbing Overview

Thiscourseisdesignedtointroducetheparticipanttotheplumbingtrade,includingterminologyandtechnologies.Studentswilldiscussmaterials,fittings,valves,andtoolsused.Theywillalsobeabletoidentifyanddiscussresidentialsystemsfoundintoday’shomes.Inadditionparticipants,willlearntoidentifysolutionstocommonplumbingproblems.

8hours

Social Networking

Nowadays,ifyou’renottweeting,Facebooking,orblogging,whatareyoudoing?Withthepopularityofsocialnetworkingcomestheneedtokeepuptodateonsocialmediacommunications.Navigatingthemazeofsocialnetworkingcanbecomplexandconfusing.ThisworkshopintroducesyoutothelatesttipsandtricksforusingTwitter,Facebook,Google+,LinkedIn,andothersitestocommunicateprivatelyandsecurelywithcoworkersandfriends.You'llalsogetanoverviewofthelatestappsfortheiPhone,iPad,andAndroiddevices.

3hours

Spanish NEW Introduction and Advanced

BoththeIntroductiontoSpanishandtheAdvancedprogramsuseamultitudeofauthenticmediabasedaroundastorylinepresentedbySpanish‐speakingactorsthatunravelswitheachnewmodule.Thegrammaristaughtwithinthestorylineasthecommonthreadthatfusesthefourmajoraspectsoflanguagelearning:listening,reading,writing,andspeaking.Thisreinforcesthestorylineandprovideslearnerswithanauthenticlearningenvironmentthatwillmaketheirlanguagelearningexperiencerichandfruitful.

Introduction16hoursAdvanced16hours

Understanding Apps

Inaworldthat’sincreasinglysocialandopen,mobileappsplayavitalrole,andthefocushasshiftedfromwhat’sonthewebtotheappsonourmobiledevices.Mobileappsarenolongeranoption,they’reanimperative.Ifyouhaveasmartphoneorothermobiledevice,youprobablyuseapps—toplaygames,getturn‐by‐turndirections,andaccessnews,books,weather,andmore.Thiscourseprovidesexpertyetuser‐friendlyadviceonappsforiPhoneandAndroiddevices.Findouthowmobileappsfunction,whatappscandoforyou,andthebestplacetodownloadthem.

3hours

Working with iPads Essential Tips and Techniques

ThiscourseoffersyouasolidfoundationandessentialtipsandtechniquesforgettingthemostoutofyouriPad.Itshowsyouhowtogetproductiveonthetabletimmediately,withtipsforeffectivegesturingandtypingandforloadingcontent.ItdemonstrateshowtoconnecttheiPadwiththerestoftheworld,howtosyncdocumentsbetweentheiPadandadesktopcomputerorcloud‐basedservices,andhowtoconfigureemailandapplications.Thecoursedemonstratesbuilt‐inandthird‐partysolutionsforopeningandeditingfiles.Finally,itofferstipsfortroubleshootingtheiPadwhenthedevicedoesn’tworkasexpected.

3hours

Leadership

Coaching – Bringing Out the Best in People

Goodcoachesinspireloyaltyandrespect,characteristicsthatareincreasinglyrareintheworkplace.Theroleofcoachalsorequiresyoutobringpeopleofdiverseskilllevelsandbackgroundstogethertoworkasaunifiedteam,insuchawaythatthesynergyamongthemgeneratesaproductorresultthatsurpasseseachindividual’sabilities.Thisworkshopprovidesyouwiththeinsightstocreateanenvironmentwherecoachingisapositiveactivity,andthetoolstodelivereffectivefeedback.

4hours


41

FranklinCovey’s Leadership: Great Leaders, Great Teams, Great Results™

Leadershipcrisislooms.Trustinleadershastanked,newbusinesschallengessproutupvirtuallyovernight,andexperiencedleadersareinshortsupply.There’sapitchedbattleforemployeetalent.Today’smanagementleadersmustbeabletoseetheirteammembersas“wholepeople”—body,heart,mind,andspirit—andmanageandleadaccordingly.Morethanjustyouraverageleadershiptrainingprogram,Leadership:GreatLeaders,GreatTeams,GreatResults™helpsyourleadersdiscoverhowtoinspiretrustandbuildcredibilitywiththeirpeople,defineaclearandcompellingpurpose,createandalignsystemsofsuccess,andunleashthetalentsandenergyofawinningteam.Leadersspendtheireffortscreatingaplacewherepeoplewanttostayandcontributetheirbesteffort,timeandtimeagain,helpingyourorganizationachieveitsmostcriticalpriorities.

20hours

FranklinCovey’s The 5 Choices to Extraordinary Productivity™

WhatifSteveJobshadmadeathousandmediocreproductsinsteadofahandfulof“insanelygreat”products?WhatifMartinLutherKingJr.hadneverhadadream?Theseandsomanyotherexamplesshowuswhatitmeanstobeextraordinarilyproductive.The5ChoicestoExtraordinaryProductivityteachesyouhowtoachieveextraordinaryresults.Thissolutionwillempoweryoutoattaintooutcomesthathavepreviouslybeenoutsideyourreach.Itwillenableyoutomakeday‐to‐daydecisionsthatarefocusedonyourmostimportantoutcomesinsteadoffocusingonthegravelthatgetsthrownatyouconstantly.Youwilllearntoeliminatetheactivitiesthatdistractyoufromyourmostimportantgoals.The5ChoicestoExtraordinaryProductivitywillguideyoutoanewparadigmofyourrole,effectiveweeklyanddailyplanning,technologymastery,andenergyrenewalfortrulyextraordinaryachievements.

16hours

Leadership Challenge

TheLeadershipChallengeistheclassictextbookonleadership.IthasitsoriginsinaresearchprojectledbyJimKouzesandBarryPosnerwhichbeganin1983,andisstillrelevanttoday.Thisinteractivecoursewilltakeanin‐depthviewoftheirfiveleadershipimperatives.Acompilationofthecourseactivitieswillprovideparticipantswithablueprintforleadershipgreatness.

2–4hours

Leadership Development

Organizationsneedteamleaderswhoarehighlyeffectiveinproducingresultsthroughpeople.Havingtheknowledgeandskillstomanageyourselfandothersisessential.Thiscourseoffersapracticalandin‐depthviewofleadershipessentialsandisdesignedtogivepeoplelookingtomoveintoasupervisoryroleagreaterchanceofsuccess.

6hours

Team Building

Aftertakingthiscourse,participantswillhaveabettersenseoftheopportunitiesandrequirementsofworkingeffectivelywithinahigh‐performanceteamenvironment.Theywillunderstandhowthenatureofoutstandingteamworkrequirestheabilitytoprioritizeandmanagepersonalworktime,participateinallaspectsoftheteam’stasks,supportothers,identifypersonalgoalsthatcanbereachedwithintheteam’sframework,andplacecustomerserviceasthehighestpriority.

8hours

Timework and Teamwork Improving Your Abilities to Work Better and Smarter on Your Own and Together

Thiscoursefocusesonbuildingeffectiveteamsandcriticaltechniquesformanagingyourtimemoresuccessfully.Italsobuildsskillsinteamworksothatyoucanimproveyourwillingnessandabilitiestoworkingroups.Together,timeworkandteamworkcanenableyoutoworkbetterandsmarter.Youwillexplorehowthesetwoclustersofskillscancreategreaterefficiencyandeffectivenessbothforyouandforthegroupsinwhichyouwork.Thiscourseincludestimemanagementandteamworkassessments.

8hours


42

MicrosoftApplications

Microsoft Office Access – Step by Step NEW

ParticipantswillusetheStepbyStepMicrosoftOfficeAccessbookandCDforthiscourse.TheCDcontainspracticefilesneededtoworkthroughtheexercises.Additionaldatasheetswillbeprovidedtotheparticipants,expandingtheexercisesandensuringtheobjectiveshavebeenmastered.EachtrainingsessionwilluseandfollowtheformatintheAccessbook.Ashort(5to10minutes)lecturewillbegineachsection.Oncethesectionhasbeenintroduced,theparticipantswillfollowthehands‐onexerciseimplementingthecontentdiscussedinthelecture.Attheendofeachcourseinthethree‐coursematrixareal‐worldexercisewillbeprovided,wheretheparticipantwillusedatasetstobuildtables,forms,queries,andreports,andlearnhowtoconverttheinformationintoawebpage.Attheendoftraining,eachparticipantwhohasbeenmanuallymanipulatingExcelspreadsheetswillhaveasmallworkableAccessdatabasetheycantakewiththemanduse.

8hours

Microsoft Office Excel – Step by Step NEW Introduction and Advanced

Learnhowtoorganize,analyze,andpresentdatausingExcel.ParticipantswillusetheStepbyStepMicrosoftOfficeExcelbookandCDforthiscourse.Createformulas,calculatevalues,andanalyzedata.Presentinformationvisuallywithgraphics,charts,anddiagrams.BuildPivotTabledynamicviews—eveneasierwithnewdatatables.Reuseinformationfromdatabasesandotherdocuments.Sharespreadsheetsforreviewandmanagechanges.Createmacrostoautomaterepetitivetasksandsimplifyyourwork.


Microsoft Office Outlook – Step by Step NEW Introduction and Advanced

Experiencelearningmadeeasy—quicklylearnhowtomanageyourcommunicationswithOutlook.ParticipantswillusetheStepbyStepMicrosoftOfficeOutlookbookandCDforthiscourse.Thestep‐by‐stepformatteachesyoutheskillsneededtosendemails,schedulemeetings,andorganizetasksforeasyfollow‐up.Manageyourinboxwithrules,folders,andsearchfilters.Shareyourcalendarwithanyoneviaemailorontheweb.Learnwaystoblockspamandprotectyoursensitivemessages.PersonalizethewayOutlooklooksandworks.


Mcrosoft Office PowerPoint – Step by Step NEW Introduction and Advanced

ThesmartwaytolearnMicrosoftOfficePowerPointisonestepatatime!ParticipantswillusetheStepbyStepMicrosoftOfficePowerPointbookandCDforthiscourse.Thestepbystepformatiseasytouse,youwillmasterthefundamentalsinnotimeandbegincreatingprofessionalpresentations.Youwilllearnhowtocreatepresentationoutlines,workwithslidemasters,andslidedesigns,addgraphicsanddrawings,andpublishyourpresentationstotheWeb.You’llevenlearnhowtoaddnarrationsandcustomanimations—andmore!


Microsoft Office Word – Step by Step NEW Introduction and Advanced

ParticipantswillusetheStepbyStepMicrosoftOfficeWordbookandCDforthiscourse.Experiencelearningmadeeasy—quicklylearnhowtocreateimpressivedocumentswithWord.Thestep‐by‐stepformatteachesyoutheskillsneededtoperformjobfunctionwithconfidenceandflair.Topicsincludeusingstylesandthemes;sharing,printing,andpublishingdocuments;editingimagesfromwithinWord;usingSmartArt®diagramsandcharts;creatingreferences,footnotes,indexes,andtablesofcontents;andcollaboratingwithmultiplepeopleatthesametimeonthesamedocument.



43

Motivational

Break Out of Mediocrity and Excel in Three Steps

DancerMarthaGrahamoncesaid,“Theonlysinismediocrity.”Inacompetitiveworkplace,mediocritygetsleftbehind.Doyouwanttobeleftbehind?Thosewhomastertheirprofessionsstandoutinaseaofmediocrityandadvance.Thiseye‐openingpresentationrevealsstrategiestomasteryourprofession.Identifythethreestepstobreakoutofthemediocritymoldandbecomeanexpertinyourchosenfield.Masterthesetipsandstandoutamongthecompetition.

2hours

Confucius Says: Make Better Choices

“Chooseajobyouloveandyouwillneverhavetoworkadayinyourlife.”Confuciuswasontosomething.Whetherit’sthejob,amove,arelationship,orjustbuyingapairofshoes,manyofusrarelygiveenoughthoughtandattentiontothechoiceswemake.Thispresentationwillleadparticipantsthroughexercisesthatenablethemtomakebetterchoicesintheirlives.Uncoverwhy“of‐the‐moment”choicesoftenleadtoregret.Practiceprovenchoice‐makingstrategiesthatwillredefinehowyoulive.Identifythenuancesbetweenneed‐fulfillingbehaviorsandthechoices/outcomes.Thissimpleyetpowerfulpresentationwillbetterinformthedecisionsyoumakegoingforward.

2hours

Don’t Delay…Overcome Procrastination

Thistimelypresentationwillhelpparticipantsovercomeprocrastinationandtherebyimproveoverallworkplaceproductivity.Examinethereasonswhypeopleprocrastinate.Discovertheprovenstepstoputanendtoprocrastinationandlazinessonceandforall.Putthesestrategiestoworkforyouandwatchproductivity,peaceofmind,harmony,andconfidencesoar.Signupnow—whatareyouwaitingfor?

2hours

Keep Your Chin Up in Tough Times

Theseareturbulenttimes,soit’shardtobeoptimisticaboutanything.However,anyonewhohaseverovercomemajorchallengesconsistentlyattributesittoindomitableoptimism.Thisbuoyantpresentationwillliftyourspirits,andreinvigorateyourhopeandconfidenceinourworld.Recognizethatthepathtooptimismisanongoingone.Acquirethetacticsnecessarytoseethecupashalffullratherthanhalfempty.Witnesshowyournewfoundoptimismpermeateseveryfacetofyourworkdayandpersonallife.

2hours

Motivate from Within

Truemotivationcomesfromwithin.Thosewhoaremotivatedcontributetoamoreindustrious,happyorganization.Thisstimulatingpresentationwillprovideyouwithpractical,easilyimplementabletoolsthatwillbringoutyourinherentmotivation.Defineintrinsicmotivationandhowitshapesourgoals.Obtainstrategiesthatwillhelphoneit.Implementthemandenjoyamoreproductiveandfocusedlife.

2hours

Reinvent Your Life through Positive Thinking

Thinkit.Believeit.Becomeit.Thisupbeat,inspiringpresentationillustratesthepowerofpositivethinking.Thosewithapositiveattitudearemoreproductive,proactive,andlikeliertostaymotivated.Optimizeconsciousandsubconsciousbeliefs.Recognizetheeffectsofpositive/negativethinking.Leverageyourmindtoimprovehealth,nurturerelationships,advanceprofessionally,andacquirewealth.Leavethisseminarwithacan‐doattitudeandthetoolstoachievesuccess.

2hours


44

Tap Your Passion, Change Your Life

Passion.Weallhaveit.Buthowdoyoutapintoit?Unearthyourpassion,thenchangeyourlifewiththisexcitingcourse.Explorethestrategiesthatwillunleashyourpassion.Developaroadmaptomakethatpassionareality.Ifyou’retiredofanunchallenging,monotonouslifethenthispresentationisforyou.Discoveryourheart’sdesire.Berewardedwithrenewedenergy,fulfillingdays,andapathtosuccessandhappiness.

2hours

The Game of Life–How to Define Success

Remembertheboardgame“Life”?Athrowofthedicedeterminedyourfateandwhetherornotyou’dwininthegameoflife.Thankfully,youdon’thavetorelyonthedicetodefineyoursuccess.Thisfunyetpracticalpresentationwillputyouonthepathtoahappy,successfullife.Considerwhereyoucurrentlyareinlife.Definesuccessonyourownterms.Figureoutwhereyouarestuckandhowtoremovethoseobstacles.Knowthatyouareincontrolofyoursuccess,notLadyLuckorfate.Takeawayeightkeyfactorsthatwillputyouontheroadtosuccess.

2hours

Tools to Motivate

StatisticsindicatethatapproximatelyhalfofthosethatmakeNewYear’sresolutionshaveabandonedthembythemiddleoftheyear.Sowhatdoesittaketoidentifygoalsthatstick?Whattoolscanbeemployedtoensurethatweseethemtofruition?Thisgalvanizingcourseissuretomotivatebothparticipantsaswellasthosearoundthem.Findoutwhatinspiresyou.Obtainkeystrategiesthatwillhelpyousustainenthusiasmandfollowthroughongoals.Beanencouragingandpersuasiveinfluencetothosearoundyouaswell.

2hours

YourHome–YourPlanet

Container Gardening

Containergardeninghasbecomeoneofthehottesttrendsinrecentyears.Itistheidealwaytoreleaseyourinnergardeningcreativityandexperimentwithnewplants,containershapes,materials,andcolorcombinationsthatyouwouldneverdreamofdoinginanestablishedgardenbed.Containergardensarenolongerrestrictedtopetuniasinapot.Newtrendsincontainergardeningpairperennialswithherbs,annuals,andevencontainer‐sizedvegetablestocreatestunning,uniqueminigardens.Thiscoursewillprovideyouwiththelatesttipsandinformationonhowtocreateyourowncontainergarden.

4hours

Fairy Gardening NEW

Fairygardensareenjoyinganastonishingsurgeinpopularity.Afairygardenisaminiaturegardencompletewithstructuresandactuallivingplants.Itisdesignedtogiveyourgreenthumbaplacetotendyear‐roundandtolurefairies(andwiththem,goodluck)toyourhome.It’satinyspacecreatedandtendedwithlove.Thedesignandcomponentsarelimitedonlybyyourimagination.Inthisworkshop,learnhowtodesign,plant,accessorize,andcareforyourveryowntinycorneroftheworld.

4hours

How to Be Green — and Save Energy and Money

DidyouknowthetypicalU.S.familyspendsmorethan$2,600ayearonhomeenergybills?Didyoualsoknowthatafewsimplechangescansaveyourfamilythousandsofdollarsannually,whilesimultaneouslyprotectingtheenvironment?Infact,ifyouoptedforpublictransportationoverusingyourowncar,youcouldpotentiallysave$8,600peryear,accordingtotheAmericanPublicTransportationAssociation.Makeacommitmenttogogreenandsavemoneybysigningupforthiseco‐andwallet‐friendlyworkshop.

8hours


45

How to Conduct a Home Energy Audit

Didyouknowthatplugged‐inappliancessuchastoastersandcoffeemakersaswellaspowerstripsandtelevisionscanaccountforasmuchas20%ofahome’senergyusage?Ahomeenergyauditcanremedysuchwastefulspendingandsavehundreds,eventhousandsdollarseachyear.Thispractical,money‐savingcoursewillhelpyouconductasimpleenergyaudityourselfandrevealareasofyourhomethatareenergywasters.Investinthiscoursetoday.Theenvironmentandyourwalletwillthankyou!

4hours

Introduction to Renewable Energy

Stayaheadofthecurvewiththiscourseasitpresentsanoverviewofsomerenewableenergyresourcesandcomparesthebasictechnologyandapplicationsofwindpowerandsolarenergy.Findouthowyoucaninstallrenewableenergysystemsinyourownhome.Weighthefinancialandenvironmentalbenefitsofrenewableenergy.Locatesuppliersofrenewableenergyequipment.Bounceyourrenewableenergyprojectideasoffofothersinthegroup.Consideracareerinthefield,whichthefederalgovernmentplanstoinvestmillionsintooverthenextdecade.

4hours

Spring Gardening

Doesspringweathermakeyoueagertogetyourhandsdirtyinthegarden?ThisSpringGardeningworkshopwilltakeyoufromthebasicplantprocessesandtheirsignificanceallthewaytotheproductionofafullgarden.Youwilldiscovertheimportanceofhavinggoodsoil,settingupcomposts,andchoosingtherightplantsforyourenvironment.Thiscourseisdesignedtoteachthebasicgardeningelementsaswellastoprovideresourceinformationforalllevelsofgardeners.

4hours


46

TESTPREPARATION

Customer Contact Simulation (CCS)

Asamemberofcustomerservice,youareafront‐linerepresentativeforthecompanyanditsbrand.Thecustomer’sinteractionwithyouistheimpressionheorshewillhaveofthecompany.Byimprovingyourtelephoneskills,youwillensurethatthecompanyisrepresentedinthebestpossiblelight,therebyincreasingyourvisibilityandcareerpotential.Thisinteractivecoursewillimproveyourtelephoneskillsthroughvariousrole‐playingcustomerservicescenarios.Wewillprovidevaluable,customizedfeedbacktoensurethatyouwillbeabletoprovidequalitycustomerserviceinrealtime.What’smore,thecoursewillhelpyoupasstheall‐importantCustomerContactSimulationII(CCSII)assessment.

14hours

Internet Data Center Knowledge Test II (IDCKT II) Classroom or Online

Thisinstructor‐ledcourseisdesignedtoincreasetheactiveparticipant’sknowledge,skills,andabilitiestocompeteinthejobcandidateselectionprocessforInternetDataCentertechnician.Thecoursecomprisesfoursections,hardware,software,networking,andcabling.

60hours

✔ ComputerFundamentals✔ ExpansionOptions✔ PeripheralExpansionOptions✔ Windows✔ UNIX‐Linux✔ CiscoISO✔ TheOSIReferenceModel✔ TCP/IPFundamentals✔ Internetworking✔ StructuredCablingandDataCenters✔ CablingStandards✔ CablingApplicationsandTesting

Network+ Exam Preparation Review

TheNetwork+ExamPreparationcourseisanoverviewoftheCompTIANetwork+curriculum.Thecoursecomprisesfivemajorstudyareas,allaimedatsettingyouupforsuccessonthetest.

8hours

✔ BasicNetworkingFundamentals✔ NetworkMedia✔ NetworkTopologies✔ TheOSIModelandNetworkProtocols✔ TheTCP/IPProtocolSuite


47

Telecommunications Qualification Test 1 (TQT 1) Classroom or Online

Thisprogramisdesignedasarefresherinelectroniccircuits,testequipment,andcomputerconceptswhichareessentialinthesuccessfulperformanceoftechnicaljobs.ItservesasexcellentpreparationfortheTQT1test.Priortechnicalknowledgeisdesirable.

42hours

✔ GeneralInformation✔ IntroductiontoElectricity✔ ToolsandEquipment✔ TransmissionandMultiplexing✔ ComputerConceptsandUsage

Training for Customer Sales and Customer Services Associates (CSA) 2.0

Thiscourseprovidesthetoolsnecessarytoachievetheultimatelevelofsuccessinthetelesalesposition.Itteachesenhancedskillsandcustomer‐orientedsalestechniquestomeetcorporateobjectivesforincreasedproductsales.It’stimetorampupyourcareerwiththisprofessionaltrainingcourse.

8hours

Technical Specialist‐TAB (TS‐TAB) Classroom or Remote

Everyoneneedsskillstocompeteintoday’srapidlychangingworkplace.Ifyouapplyforajobinsideoroutsidethecompany,testsmayberequired.Learnhowtosuccessfullyqualifyontestsandimproveyourpersonalandworkplaceskills.

36hours

✔ Test‐TakingTechniques✔ MathComputation✔ MapReading✔ ProblemIdentification✔ PatternFoldingModule

TargetedTestPreparation

Map Reading Skills NEW Targeted Test Preparation Training

Improvingyourpersonalandworkplaceskillsgoesalongwaytowardlearninghowtosuccessfullyqualifyontests.Thiscourseisdesignedtoworkspecificallyonmapreadingskills,anessentialsectionintheTechnicalSpecialist‐TAB(TS‐TAB)test.

12hours

✔ GoalsandObjectives✔ StrategiesandHints✔ PracticeExercises

Math Refresher NEW Targeted Test Preparation Training

ThepurposeoftheMathRefresherworkshopistoreviewbasicmathconceptsthatwillbeusefultoyouthroughoutyourlife.ThematerialisparticularlyimportantforparticipantspreparingfortheTS‐TABandTQT1tests.

15hours

✔ WholeNumbers✔ Fractions✔ Decimals✔ Percents✔ Measurements,Ratios,andProportions


48

Pattern Folding Skills NEW Targeted Test Preparation Training

Test‐takingisapartofeveryprofessional’slife.Savvytest‐takersapproachexamswithconfidencebecausetheyhaveinvestedinpreparationtraining.Thiscourseisdesignedtoworkspecificallyonpatternfoldingskills,anessentialsectionintheTechnicalSpecialist‐TAB(TS‐TAB)test.

9hours

✔ StrategiesandHints✔ PatternFoldingShapes✔ CubeBasics✔ Other3DFigures✔ PracticeExercises

Problem Identification Skills NEW Targeted Test Preparation Training

Workplaceskillsarelikemuscles—theyneednourishmentandexercisetostaystrong.OurTestPreparationTrainingbuildsyourskillmusclestwoways:yourtest‐takingskillsandyourworkplaceskillswillbemutuallysupportivetoyourcareeradvancement.Thiscourseisdesignedtoworkspecificallyonproblemidentificationskills,anessentialsectionintheTechnicalSpecialist‐TAB(TS‐TAB)test.

9hours

✔ SequenceProblems✔ StatementProblems✔ PracticeExercises


49

Center for Independent Learning (CIL) Learn How to Successfully Improve Your Personal and Workplace Skills

Everyoneneedsskillstocompeteintoday’srapidlychangingworkplace.Theseskillsarerequiredforyourjobandtheyenhanceyourpersonallife.

WhatYouWillLearn

✔ Math‐Strengthensskillsinwholenumbers,fractions,decimals,percents,algebra,geometry,andmeasurements.

✔ Reading‐Developsreadingcomprehensionskillsthroughconfidentialassessmentforreadinglevelandpracticethroughinterestingreadingselections.

✔ Grammar‐Providesthefoundationforimprovedwritingandspeakingskillsbutdoesnotrequirelearningalotofspecialtermsormemorizingrules.

✔ Vocabulary‐Developsandenhancesvocabularyskillsthroughastimulatingsystematicapproachtoapproximately900words.

✔ Spelling‐Strengthensskillsthroughmultipleapproachestothespellingofapproximately1,500words.

✔ Speed‐Reading‐Developstechniquestodramaticallyincrease(doubleortriple)yourreadingrate.

✔ Spanish‐TeachesyoutospeakSpanishin10minutesaday.Theprovenconceptisdesignedforyoursuccess.

✔ Careerdevelopment‐Helpsyouwithresearchyourjoboptions,applyandinterviewforjobs,andincreaseyouremployability.

ProgramFeatures

✔ Tailoredtoyouruniqueneeds,learningstyle,andpace,withinstructor‐ledexplanationanddetaileddiscussion.

✔ Classesareopenin3‐hourperiods.Youcanattendfor1hourorless.Convenientlyheldattheworksite.

✔ Ifyouprefer,youcanalsoworkfromhome.

✔ Intheprogramyouworkononecourseatatime.

✔ TheprogramisstrictlyconfidentialandnoindividualscoresarereportedtoAT&T,Alcatel‐Lucent,orTheAlliance.

✔ Youmaystoptheclassforanyreason;justnotifytheinstructor.Youdetermineyourownschedule.

✔ Yourskilllevelisyourownbusiness.Onlytheinstructorknowswhatyouareworkingon.

✔ Concernedabouttesting?Placementtestsareonlyusedtostartyouintheprogramsoyoudonotworkonthingsyoualreadyknow.

TheRewardsofHardWork

✔ Increasedconfidence

✔ Jobsecurityandfuturecareeropportunities

✔ Improvedcommunicationinallfacetsofyourlife

✔ Supportforyourchildren’seducation(byaidingthemwiththeirhomework)

✔ Fulfillingalifelongdreamtowriteabookormemoir

✔ Preparationforacollegedegree

✔ Workoncollegecourseworkwithhelpfromaninstructor

The Center for Independent Learning will put you on the right path to realizing your dreams and reaching potential you didn’t even know you had.


50

INDEX

CoursesbySubject

CERTIFICATIONS

FiberOpticAssociation(FOA)CertifiedFiberOpticTechnician(CFOT)40 hrs, pg 1

CertifiedPremisesCablingTechnician(CPCT)NEW 32 hrs, pg 1

CertifiedFiberOpticSpecialist/Connectors(CFOS/C)24 hrs, pg 1

CertifiedFiberOpticSpecialist/Design(CFOS/D)NEW 24 hrs, pg 1

CertifiedFiberOpticSpecialist/Home(CFOS/H)32 hrs, pg 1

CertifiedFiberOpticSpecialist/OutsidePlant(CFOS/O) 32 hrs, pg 2

CertifiedFiberOpticSpecialist/Splicing(CFOS/S)24 hrs, pg 2

CertifiedFiberOpticSpecialist/Testing(CFOS/T)24 hrs, pg 2

FiberConnectorAssemblyandTesting40 hrs, pg 2

FiberSplicingandTesting40 hrs, pg 2

InformationTechnologyCertifiedinConvergentNetwork

Technologies(CCNT)NEW 24 C/13 V hrs, pg 3

CertifiedWirelessNetworkAdministrator(CWNA)NEW 40 C/V hrs, pg 3

CertifiedWirelessTechnologySpecialist(CWTS)NEW 19 C/V hrs, pg 3

CompTIAA+64 C/40 V hrs, pg 3 CompTIACloudEssentials24 hrs C/V, pg 3 CompTIACloud+40 hrs C/V, pg 4 CompTIALinux+56 C/40 V hrs, pg 4 CompTIAMobility+ 40 hrs C/V, pg 4CompTIANetwork+40 hrs C/V, pg 4CompTIAProject+40 hrs, C/V pg 4 CompTIASecurity+40 hrs C/V, pg 5CompTIAServer+40 hrs C/V, pg 5 CompTIAStorage+ 40 hrs C/V, pg 5CompTIAStrataITFundamentals32 hrs C/V, pg 5

ConvergenceTechnologiesProfessional(CTP)NEW40 hrs C/V, pg 5

MCSAWindows7ConfigurationNEW24 hrs C/V, pg 6

MicrosoftTechnologyAssociate(MTA)–NetworkingEssentials32 hrs C/V, pg 6

MicrosoftTechnologyAssociate(MTA)–SecurityEssentials32 hrs C/V, pg 6

MicrosoftTechnologyAssociate(MTA)–WindowsServerAdministrationEssentials32 hrs C/V, pg 6

MicrosoftTechnologyAssociate(MTA)–WindowsOSFundamentalsNEW32 hrs C/V, pg 6

TECHNICAL

Alcatel‐LucentIntroductiontoAlcatel‐Lucent7750ServiceRouters(SR)8 hrs, pg 7

OverviewandInstallationoftheAlcatel‐Lucent7705ServiceAggregationRouter(SAR)8 hrs, pg 7

OverviewoftheAlcatel‐Lucent7670RoutingSwitchPlatform(RSP)8 hrs, pg 7

Overview,Installation,andProvisioningoftheAlcatel‐Lucent7950ExtensibleRoutingSystem(XRS)8 hrs, pg 7

AvayaAvayaCallPilotAdministration8 hrs, pg 8AvayaCommunicationsServer(CS)1000MCabinet–Option11CArchitectureandProgramming40 hrs, pg 8

AvayaCommunicationsServer(CS)1000InteractiveTraining16 hrs, pg 8

AvayaCommunicationsServer(CS)1000SystemAdministrationandManagement40 hrs, pg 8

AvayaCommunicationsServer(CS)1000SystemAdministrationandManagement‐Phase424 hrs, pg 8

AvayaCommunicationsServer(CS)1000T1andPRIInstallation16 hrs, pg 9

AvayaMeridian1andCS1000FaceplateConfigurationGuide4 hrs, pg 9

DMS‐250BasicConfigurationandTroubleshooting16 hrs, pg 9

Carrier‐BasedNetworking5ESSBasicSwitchManagementNEW40 hrs, pg 9

BasicSwitchTransportManagementNEW32 hrs, pg 9

InternetProtocol(IP)andEthernetinToday'sCarrierNetworksNEW16 hrs, pg 10

IntroductiontotheCiscoONS15454InstallationNEW24 hrs, pg 10

Next‐Generation(NG)Networks8hrs,pg10OverviewoftheAlcatel‐Lucent1665DMXSeriesNEW24 hrs, pg 10

OverviewofModernCarrierNetworks8 hrs, pg 10

ComputersCloudComputing4–8 hrs, pg 11FundamentalsofUNIXandLinux16 hrs, pg 11

CoreSkillsBasicSkillsforElectricians8 hrs, pg 11IntroductiontoComputerHardware30 hrs, pg 11

IntroductiontoComputerSoftware24 hrs, pg 11

IntroductiontoComputers24 hrs, pg 11IntroductiontoDataCommunications24 hrs, pg 12

IntroductiontoDigitalLogic24 hrs, pg 12 IntroductiontoElectricityandElectronics24 hrs, pg 12

IntroductiontoNetworking 24 hrs, pg 12IntroductiontoTechnicalMath24 hrs, pg 12Low‐VoltageSafety8 hrs, pg 12 NationalElectricCode(NEC)pg 12

FiberOpticsCleaning,Scoping,andTestingFiber8 hrs, pg 13

NetworkCablingwithFiber32 hrs, pg 13 TypesofFiberandConnectors32 hrs, pg 13

NetworkingAVPN/MPLS(MultiprotocolLabelSwitching)

Overview8 hrs, pg 14AVPN/MPLSSubscriberProvisioning

16 hrs, pg 14BuildingVirtualPrivateNetworks(VPNs)8–16 hrs, pg 14

EthernetMetropolitanAreaNetworksNEW 16 hrs, pg 14

EthernetoverSONETNEW24 hrs, pg 14InternetProtocolTelevision(IPTV)8 hrs, pg 14

NetworkingFundamentalsReview24 hrs, pg 15

OverviewofNetworking8 hrs, pg 15

SecurityAHacker’sGuidetoProtectingYourInternetNEW8 hrs, pg 15

ComputerSecurityFundamentals8–16 hrs, pg 15

EmailandWebSecurity 8–24 hrs, pg 15IntroductiontoHomeElectronicSecurity16 hrs, pg 15

MobilePhoneSecurityNEW3 hrs, pg 16UnderstandingSecurityinPBXandVoIP/SIP‐BasedTelephoneSystemsNEW24 hrs, pg 16

WirelessSecurity8 hrs, pg 16

TCP/IP&RoutingAdvancedIPRouting8–16 hrs, pg 16 AdvancedIPRoutingandTroubleshooting 16 hrs, pg 16

DeployingRouters8 hrs, pg 16


51

DS3AdvancedNetworkServicesOverview4 hrs, pg 17

FundamentalsofRouterConfiguration16 hrs, pg 17

FundamentalsofRoutingandSwitching16 hrs, pg 17

IntroductiontoAsynchronousTransferMode(ATM)8 hrs, pg 17

IntroductiontoCiscoRouting 8 hrs, pg 17IntroductiontoIPv616–24 hrs, pg 17IntroductiontoRoutingProtocols 8–16 hrs, pg 18

OverviewofCustomerRouterTroubleshooting(CRT)24–32 hrs, pg 18

RouterCommandLineInterface(CLI)Orientation16–24 hrs, pg 18

TransmissionControlProtocol/InternetProtocol(TCP/IP)8–16 hrs, pg 18

TroubleshootingCiscoRouters8 hrs, pg 18UnderstandingFrameRelay8–24 hrs, pg 18UnderstandingFrameRelay,ATM,andAVPNInternetworking 8–16 hrs, pg 19

TelecommunicationsEmergingTechnologies2015andBeyond8 hrs, pg 19

FoundationsofDigitalSubscriberLine(DSL)4 hrs, pg 19

FoundationsofToday’sTelephony8 hrs, pg 19

IntroductiontoIPCentrex8 hrs, pg 19OverviewofMulti‐ProtocolLabelSwitching

(MPLS)16–32 hrs, pg 20OverviewofTelephony8 hrs, pg 20SignalingSystem7andIPIntegration 8 hrs, pg 20

T1/T3Fundamentals8 hrs, pg 20TheTechnologyBehindAT&TU‐verse 8 hrs, pg 20

Very‐High‐Data‐RateDigitalSubscriberLine(VDSL)8 hrs, pg 20


AdvancedBondingandGroundingforTelecommunicationsSystems16 hrs, pg 21

GroundingandProtectionforTelecommunicationsSystems8 hrs, pg 21

InstallingBayonetNeill‐Concelman(BNC)Connectors8 hrs, pg 21

IntroductiontoVoiceandDataCablingSystems8 hrs, pg 21

VoIPDeployingCiscoRoutersinaVoIPEnvironment8 hrs, pg 21

IntroductiontoSessionInternetProtocol(SIP)TelephonySystemsNEW8 hrs, pg 22

IntroductiontoVoIP8 hrs, pg 22

IntroductiontoVoiceoverInternetProtocol(VoIP)andSessionInitiationProtocol(SIP)withinNext‐Generation(NG)CarrierNetworksforServiceRepresentativesNEW16 hrs, pg 22

IntroductiontoVoiceoverInternetProtocol(VoIP)andSessionInitiationProtocol(SIP)withinNext‐Generation(NG)CarrierNetworksforCommunicationsTechniciansNEW24 hrs, pg 22

VoiceoverInternetProtocol(VoIP)24–40 hrs, pg 22

VoIPArchitectureandDesign16 hrs, pg 22VoIPFundamentals8 hrs, pg 23VoIPNetworkImplementation16 hrs, pg 23 VoIPStandardsandSystemOverview 8 hrs, pg 23

WirelessTechnologies4GWirelessFundamentals8 hrs, pg 23Deploymentof4GWirelessTechnologies

(WiMAXandLTE)8 hrs, pg 23DesigningWirelessNetworks8 hrs, pg 23High‐SpeedWirelessBroadband8 hrs, pg 24InstallingWirelessHomeNetworks

8 hrs, pg 24IntroductiontoToday’sWireless

Technologies8 hrs, pg 24IntroductiontoWiMAX12 hrs, pg 24Long‐TermEvolution(LTE) 4 hrs, pg 25Understanding3G/4GWireless

Communications16–24 hrs, pg 25Wi‐FiWirelessNetworks8 hrs, pg 25

NON‐TECHNICAL

BusinessCommunicationBeyondtheText,ReadingComprehension

4 hrs, pg 26BusinessGrammar 8 hrs, pg 26BusinessWriting 8 hrs, pg 26 CommunicationinToday’sBusinessEnvironment8 hrs, pg 26

EffectiveCommunicationSkillsforSuccessinWorkandLife4–8 hrs, pg 26

EffectiveListening8 hrs, pg 27Fine‐TuningWritingandProofreadingSkills4–8 hrs, pg 27

GettingItRight8 hrs, pg 27GrammarRefresher8 hrs, pg 27ImproveWorkplaceCommunicationNEW8 hrs, pg 27

SpeedReading 6 hrs, pg 27TheEssentialsofCommunicationandCollaboration 8 hrs, pg 27

WorkingwiththeGenerations4 hrs, pg 28WritingEffectiveBusinessEmail,Letters,andMemos8 hrs, pg 28

CareerTransitionDesigningYourFuture–Interviewing8 hrs, pg 28

DesigningYourFuture–Networking8 hrs, pg 28

DesigningYourFuture–ResumeWriting8 hrs, pg 28

FindingFederalGovernmentJobs8–16 hrs, pg 28

FindingtheEncoreCareerThatIsRightforYou4 hrs, pg 29

FindingtheRightJob4 hrs, pg 29HowtoPrepareanAcademicPortfolio8 hrs, pg 29

HowtoStartaHomeDayCareNEW8 hrs, pg 29

NavigatingtheWatersofCareerTransition16 hrs, pg 29

PrepareToday,BeginYourDreamJobTomorrowNEW8 hrs, pg 29

StartingaHome‐BasedBusiness4 hrs, pg 29TheTopJobsfor20154 hrs, pg 30

ConflictResolutionCreativeProblemSolving:ATeamEffort8 hrs, pg 30

DealingwithDifficultPeople4–8 hrs, pg 30Diversity–TowardaMoreInclusiveWorkEnvironment4–8 hrs, pg 30

MovingfromConflicttoResolution4–8 hrs, pg 30

CustomerSales,Service,&MarketingCustomerRelationshipBuilding8 hrs, pg 31FocusonExcellence4–8 hrs, pg 31FundamentalsofSuccessfulSales8 hrs, pg 31

IntroductiontoEmailMarketing 4 hrs, pg 31It’sInYourHands–LessStressandBetterCustomerService4 hrs, pg 31

MaximizingCustomerServicePerformance(MCSP)4–16 hrs, pg 32

CustomerServicePerformance(MCSP)forTechnicians4–8 hrs, pg 32

RelievingCallCenterAgentBurnout 4 hrs, pg 32

SellingIsServingtheCustomer!6 hrs, pg 32SuccessfulSalesatAT&T8 hrs, pg 32TelephoneCustomerServiceSkillsNEW

6 hrs, pg 32TelephoneEtiquette8 hrs, pg 32

FinancialKnow‐HowBudgetingMadeSimple8 hrs, pg 33EssentialLegalServices4 hrs, pg 33FindingCollegeScholarshipMoneyNEW3 hrs, pg 33

HomeBudgetingUsingCouponsNEW 4 hrs, pg 33

HowtoSurviveToughEconomicTimes4 hrs, pg 33

LearnHowtoManageCreditandDealwithCreditors4 hrs, pg 34

MyIdentityIsMyOwn4–8 hrs, pg 34PayDayvsBillDayNEW3 hrs, pg 34


52

PlanningYourRetirement4 hrs, pg 34TheBestPlacestoRetire4 hrs, pg 34UnderstandingCreditandCreditReports6 hrs, pg 34

UnderstandingLifeInsurance4 hrs, pg 35

Health&WellnessBalancingWork–BalancingHealth

6 hrs, pg 35ElderCare–TakingCareofMomandDadNEW4–8 hrs, pg 35

Full‐TimeParent/Full‐TimeJobNEW3 hrs, pg 35

HowtoImproveYourMemory4 hrs, pg 35LifestyleManagement8 hrs, pg 36MinimizingStress 4–8 hrs, pg 36PhysicalFitnessandNutritionalGuidance6–8 hrs, pg 36

UnderstandingandMaximizingYourValue4 hrs, pg 36

JobPerformanceEnhancementsCriticalThinking 8 hrs, pg 36 DealingwithChange4–8 hrs, pg 36GoalSetting4–12 hrs, pg 37HowtoIncreaseProductivityontheJob8 hrs, pg 37

HowtoStudy4 hrs, pg 37ManagingMultiplePriorities8 hrs, pg 37ManagingMultipleChallengesofthe

Workplace 8 hrs, pg 37ManagingYourTime4 hrs, pg 37 PreparingandDeliveringEffectivePresentations4 hrs, pg 37

ProjectManagement 40 hrs, pg 38 StrategiesforLearning4 hrs, pg 38 The7HabitsofHighlyEffectivePeople

8 hrs, pg 38WorkingEffectivelywithOthersUsingEmotionalIntelligence8 hrs, pg 38

YouandYourApproachtoWorkplaceExcellence8 hrs, pg 38

JustforFunBrandImage“Branding”NEW3 hrs, pg 38CallingSkype 3 hrs, pg 39Football101NEW 3 hrs, pg 39GettingtheMostOutofE‐BookReaders 3 hrs, pg 39

GettingtoKnowYouriPhone3 hrs, pg 39HowDoesGoogleWork?3 hrs, pg 39 KeepingUpwithYourStuffNEW2 hrs, pg 39LegacyLettersNEW3 hrs, pg 39PlumbingOverview8 hrs, pg 40SocialNetworking 3 hrs, pg 40Spanish‐Introduction/AdvancedNEW16 hrs each, pg 40

UnderstandingApps3 hrs, pg 40WorkingwithiPads 3 hrs, pg 40

LeadershipCoaching–BringingOuttheBestinPeople

4 hrs, pg 40

FranklinCovey’sLeadership:GreatLeaders,GreatTeams,GreatResults™20 hrs, pg 41

FranklinCovey’sThe5ChoicestoExtraordinaryProductivity™16 hrs, pg 41

LeadershipChallenge 2–4 hrs, pg 41LeadershipDevelopment6 hrs, pg 41 TeamBuilding8 hrs, pg 41TimeworkandTeamwork8 hrs, pg 41

MicrosoftApplicationsMicrosoftOfficeAccess–StepbyStepNEW

8 hrs, pg 42 MicrosoftOfficeExcel–StepbyStep‐

Introduction/AdvancedNEW8 hrs each, pg 42

MicrosoftOfficeOutlook–StepbyStep‐Introduction/AdvancedNEW8 hrs each, pg 42

McrosoftOfficePowerPoint–StepbyStep‐Introduction/AdvancedNEW8 hrs each, pg 42

MicrosoftOfficeWord–StepbyStep‐Introduction/AdvancedNEW8 hrs each, pg 42

MotivationalBreakOutofMediocrityandExcelinThree

Steps 2 hrs, pg 43ConfuciusSays:MakeBetterChoices

2 hrs, pg 43Don’tDelay…OvercomeProcrastination 2 hrs, pg 43

KeepYourChinUpinToughTimes 2 hrs, pg 43

MotivatefromWithin 2 hrs, pg 43ReinventYourLifethroughPositiveThinking

2 hrs, pg 43TapYourPassion,ChangeYourLife

2 hrs, pg 44 TheGameofLife–HowtoDefineSuccess

2 hrs, pg 44 ToolstoMotivate2 hrs, pg 44

YourHome–YourPlanetContainerGardening 4 hrs, pg 44FairyGardeningNEW4 hrs, pg 44HowtoBeGreen—andSaveEnergyandMoney8 hrs, pg 44

HowtoConductaHomeEnergyAudit 4 hrs, pg 45

IntroductiontoRenewableEnergy4 hrs, pg 45

SpringGardening4 hrs, pg 45

TESTPREPARATIONCustomerContactSimulation(CCS)14 hrs, pg 46

InternetDataCenterKnowledgeTestII(IDCKTII)60 hrs, pg 46

Network+ExamPreparationReview8 hrs, pg 46

TelecommunicationsQualificationTest1(TQT1)42 hrs, pg 47

TrainingforCustomerSalesandCustomerServicesAssociates(CSA)2.08 hrs, pg 47

TechnicalSpecialist‐TAB(TS‐TAB) 36 hrs, pg 47

TargetedTestPreparationMapReadingSkillsNEW12 hrs, pg 47MathRefresherNEW15 hrs, pg 47PatternFoldingSkillsNEW9 hrs, pg 48ProblemIdentificationSkillsNEW

9 hrs, pg 48

CENTERFORINDEPENDENTLEARNING(CIL)Weekly 3–4 hrs, pg 49

CoursesbyHours

2TO4HOURS

TECHNICAL

AvayaAvayaMeridian1andCS1000FaceplateConfigurationGuide4 hrs, pg 9

ComputersCloudComputing4–8 hrs, pg 11

SecurityMobilePhoneSecurityNEW3 hrs, pg 16

TCP/IP&RoutingDS3AdvancedNetworkServicesOverview4 hrs, pg 17

TelecommunicationsFoundationsofDigitalSubscriberLine(DSL)4 hrs, pg 19

WirelessTechnologiesLong‐TermEvolution(LTE) 4 hrs, pg 25

NON‐TECHNICAL

BusinessCommunicationBeyondtheText,ReadingComprehension

4 hrs, pg 26EffectiveCommunicationSkillsforSuccessinWorkandLife4–8 hrs, pg 26

Fine‐TuningWritingandProofreadingSkills4–8 hrs, pg 27

WorkingwiththeGenerations4 hrs, pg 28

CareerTransitionFindingtheEncoreCareerThatIsRightforYou4 hrs, pg 29

FindingtheRightJob4 hrs, pg 29StartingaHome‐BasedBusiness4 hrs, pg 29TheTopJobsfor20154 hrs, pg 30


53

ConflictResolutionDealingwithDifficultPeople4–8 hrs, pg 30Diversity–TowardaMoreInclusiveWorkEnvironment4–8 hrs, pg 30


CustomerSales,Service,&MarketingFocusonExcellence4–8 hrs, pg 31IntroductiontoEmailMarketing 4 hrs, pg 31It’sInYourHands–LessStressandBetterCustomerService4 hrs, pg 31



RelievingCallCenterAgentBurnout 4 hrs, pg 32

FinancialKnow‐HowEssentialLegalServices4 hrs, pg 33FindingCollegeScholarshipMoneyNEW3

hrs, pg 33HomeBudgetingUsingCouponsNEW

4 hrs, pg 33HowtoSurviveToughEconomicTimes

4 hrs, pg 33LearnHowtoManageCreditandDealwith

Creditors4 hrs, pg 34 MyIdentityIsMyOwn4–8 hrs, pg 34PayDayvsBillDayNEW3 hrs, pg 34PlanningYourRetirement4 hrs, pg 34TheBestPlacestoRetire4 hrs, pg 34UnderstandingLifeInsurance4 hrs, pg 35

Health&WellnessElderCare–TakingCareofMomandDadNEW4–8 hrs, pg 35

Full‐TimeParent/Full‐TimeJobNEW3 hrs, pg 35

HowtoImproveYourMemory4 hrs, pg 35MinimizingStress 4–8 hrs, pg 36UnderstandingandMaximizingYourValue4 hrs, pg 36

JobPerformanceEnhancementsDealingwithChange4–8 hrs, pg 36GoalSetting4–12 hrs, pg 37HowtoStudy4 hrs, pg 37ManagingYourTime4 hrs, pg 37 PreparingandDeliveringEffectivePresentations4 hrs, pg 37

StrategiesforLearning4 hrs, pg 38

JustforFunBrandImage“Branding”NEW3 hrs, pg 38CallingSkype 3 hrs, pg 39Football101NEW 3 hrs, pg 39GettingtheMostOutofE‐BookReaders 3 hrs, pg 39

GettingtoKnowYouriPhone3 hrs, pg 39HowDoesGoogleWork?3 hrs, pg 39 KeepingUpwithYourStuffNEW2 hrs, pg 39

LegacyLettersNEW3 hrs, pg 39SocialNetworking 3 hrs, pg 40UnderstandingApps3 hrs, pg 40WorkingwithiPads 3 hrs, pg 40

LeadershipCoaching–BringingOuttheBestinPeople

4 hrs, pg 40LeadershipChallenge 2–4 hrs, pg 41

MotivationalBreakOutofMediocrityandExcelinThree

Steps 2 hrs, pg 43ConfuciusSays:MakeBetterChoices

2 hrs, pg 43Don’tDelay…OvercomeProcrastination 2 hrs, pg 43

KeepYourChinUpinToughTimes 2 hrs, pg 43

MotivatefromWithin 2 hrs, pg 43ReinventYourLifethroughPositiveThinking

2 hrs, pg 43TapYourPassion,ChangeYourLife

2 hrs, pg 44 TheGameofLife–HowtoDefineSuccess

2 hrs, pg 44 ToolstoMotivate2 hrs, pg 44

YourHome–YourPlanetContainerGardening 4 hrs, pg 44FairyGardeningNEW4 hrs, pg 44HowtoConductaHomeEnergyAudit 4 hrs, pg 45

IntroductiontoRenewableEnergy4 hrs, pg 45

SpringGardening4 hrs, pg 45

6TO9HOURS

TECHNICAL

Alcatel‐LucentIntroductiontoAlcatel‐Lucent7750ServiceRouters(SR)8 hrs, pg 7

OverviewandInstallationoftheAlcatel‐Lucent7705ServiceAggregationRouter(SAR)8 hrs, pg 7

OverviewoftheAlcatel‐Lucent7670RoutingSwitchPlatform(RSP)8 hrs, pg 7

Overview,Installation,andProvisioningoftheAlcatel‐Lucent7950ExtensibleRoutingSystem(XRS)8 hrs, pg 7

AvayaAvayaCallPilotAdministration8 hrs, pg 8

Carrier‐BasedNetworkingNext‐Generation(NG)Networks8hrs,pg10OverviewofModernCarrierNetworks

8 hrs, pg 10

ComputersCloudComputing4–8 hrs, pg 11

CoreSkillsBasicSkillsforElectricians8 hrs, pg 11Low‐VoltageSafety8 hrs, pg 12

FiberOpticsCleaning,Scoping,andTestingFiber8 hrs, pg 13

NetworkingAVPN/MPLS(MultiprotocolLabelSwitching)

Overview8 hrs, pg 14BuildingVirtualPrivateNetworks(VPNs)8–16 hrs, pg 14

InternetProtocolTelevision(IPTV)8 hrs, pg 14

OverviewofNetworking8 hrs, pg 15

SecurityAHacker’sGuidetoProtectingYourInternetNEW8 hrs, pg 15

ComputerSecurityFundamentals8–16 hrs, pg 15

EmailandWebSecurity 8–24 hrs, pg 15WirelessSecurity8 hrs, pg 16

TCP/IP&RoutingAdvancedIPRouting8–16 hrs, pg 16 DeployingRouters8 hrs, pg 16IntroductiontoAsynchronousTransferMode

(ATM)8 hrs, pg 17IntroductiontoCiscoRouting 8 hrs, pg 17IntroductiontoRoutingProtocols 8–16 hrs, pg 18


TroubleshootingCiscoRouters8 hrs, pg 18UnderstandingFrameRelay8–24 hrs, pg 18UnderstandingFrameRelay,ATM,andAVPNInternetworking 8–16 hrs, pg 19

TelecommunicationsEmergingTechnologies2015andBeyond8 hrs, pg 19

FoundationsofToday’sTelephony8 hrs, pg 19

IntroductiontoIPCentrex8 hrs, pg 19OverviewofTelephony8 hrs, pg 20SignalingSystem7andIPIntegration 8 hrs, pg 20

T1/T3Fundamentals8 hrs, pg 20TheTechnologyBehindAT&TU‐verse 8 hrs, pg 20

Very‐High‐Data‐RateDigitalSubscriberLine(VDSL)8 hrs, pg 20


GroundingandProtectionforTelecommunicationsSystems8 hrs, pg 21

InstallingBayonetNeill‐Concelman(BNC)Connectors8 hrs, pg 21

IntroductiontoVoiceandDataCablingSystems8 hrs, pg 21


54

VoIPDeployingCiscoRoutersinaVoIPEnvironment8 hrs, pg 21

IntroductiontoSessionInternetProtocol(SIP)TelephonySystemsNEW8 hrs, pg 22

IntroductiontoVoIP8 hrs, pg 22VoIPStandardsandSystemOverview 8 hrs, pg 23

WirelessTechnologies4GWirelessFundamentals8 hrs, pg 23Deploymentof4GWirelessTechnologies

(WiMAXandLTE)8 hrs, pg 23DesigningWirelessNetworks8 hrs, pg 23High‐SpeedWirelessBroadband8 hrs, pg 24InstallingWirelessHomeNetworks

8 hrs, pg 24IntroductiontoToday’sWireless

Technologies8 hrs, pg 24Wi‐FiWirelessNetworks8 hrs, pg 25

NON‐TECHNICAL

BusinessCommunicationBusinessGrammar 8 hrs, pg 26BusinessWriting 8 hrs, pg 26 CommunicationinToday’sBusinessEnvironment8 hrs, pg 26

EffectiveCommunicationSkillsforSuccessinWorkandLife4–8 hrs, pg 26

EffectiveListening8 hrs, pg 27Fine‐TuningWritingandProofreadingSkills4–8 hrs, pg 27

GettingItRight8 hrs, pg 27GrammarRefresher8 hrs, pg 27ImproveWorkplaceCommunicationNEW8 hrs, pg 27

SpeedReading 6 hrs, pg 27TheEssentialsofCommunicationandCollaboration 8 hrs, pg 27

WritingEffectiveBusinessEmail,Letters,andMemos8 hrs, pg 28

CareerTransitionDesigningYourFuture–Interviewing8 hrs, pg 28

DesigningYourFuture–Networking8 hrs, pg 28

DesigningYourFuture–ResumeWriting8 hrs, pg 28

FindingFederalGovernmentJobs8–16 hrs, pg 28

HowtoPrepareanAcademicPortfolio8 hrs, pg 29

HowtoStartaHomeDayCareNEW8 hrs, pg 29

PrepareToday,BeginYourDreamJobTomorrowNEW8 hrs, pg 29

ConflictResolutionCreativeProblemSolving:ATeamEffort8 hrs, pg 30

DealingwithDifficultPeople4–8 hrs, pg 30Diversity–TowardaMoreInclusiveWorkEnvironment4–8 hrs, pg 30


CustomerSales,Service,&MarketingCustomerRelationshipBuilding8 hrs, pg 31FocusonExcellence4–8 hrs, pg 31FundamentalsofSuccessfulSales8 hrs, pg 31



SellingIsServingtheCustomer!6 hrs, pg 32SuccessfulSalesatAT&T8 hrs, pg 32TelephoneCustomerServiceSkillsNEW6 hrs, pg 32

TelephoneEtiquette8 hrs, pg 32

FinancialKnow‐HowBudgetingMadeSimple8 hrs, pg 33MyIdentityIsMyOwn4–8 hrs, pg 34UnderstandingCreditandCreditReports6 hrs, pg 34

Health&WellnessBalancingWork–BalancingHealth

6 hrs, pg 35ElderCare–TakingCareofMomandDadNEW4–8 hrs, pg 35

LifestyleManagement8 hrs, pg 36MinimizingStress 4–8 hrs, pg 36PhysicalFitnessandNutritionalGuidance6–8 hrs, pg 36

JobPerformanceEnhancementsCriticalThinking 8 hrs, pg 36 DealingwithChange4–8 hrs, pg 36GoalSetting4–12 hrs, pg 37HowtoIncreaseProductivityontheJob8 hrs, pg 37

ManagingMultiplePriorities8 hrs, pg 37ManagingMultipleChallengesofthe

Workplace 8 hrs, pg 37The7HabitsofHighlyEffectivePeople

8 hrs, pg 38WorkingEffectivelywithOthersUsingEmotionalIntelligence8 hrs, pg 38

YouandYourApproachtoWorkplaceExcellence8 hrs, pg 38

LeadershipLeadershipDevelopment6 hrs, pg 41 TeamBuilding8 hrs, pg 41TimeworkandTeamwork8 hrs, pg 41

MicrosoftApplicationsMicrosoftOfficeAccess–StepbyStepNEW

8 hrs, pg 42 MicrosoftOfficeExcel–StepbyStep‐

Introduction/AdvancedNEW8 hrs each, pg 42

MicrosoftOfficeOutlook–StepbyStep‐Introduction/AdvancedNEW8 hrs each, pg 42

McrosoftOfficePowerPoint–StepbyStep‐Introduction/AdvancedNEW8 hrs each, pg 42

MicrosoftOfficeWord–StepbyStep‐Introduction/AdvancedNEW8 hrs each, pg 42

YourHome–YourPlanetHowtoBeGreen—andSaveEnergyand

Money8 hrs, pg 44

TESTPREPARATIONNetwork+ExamPreparationReview8 hrs, pg 46

TrainingforCustomerSalesandCustomerServicesAssociates(CSA)2.08 hrs, pg 47

TargetedTestPreparationPatternFoldingSkillsNEW9 hrs, pg 48ProblemIdentificationSkillsNEW

9 hrs, pg 48

12TO20HOURS

CERTIFICATIONS




TECHNICAL

AvayaAvayaCommunicationsServer(CS)1000

InteractiveTraining16 hrs, pg 8AvayaCommunicationsServer(CS)1000T1

andPRIInstallation16 hrs, pg 9DMS‐250BasicConfigurationandTroubleshooting16 hrs, pg 9

Carrier‐BasedNetworkingInternetProtocol(IP)andEthernetin

Today'sCarrierNetworksNEW16 hrs, pg 10

ComputersFundamentalsofUNIXandLinux16 hrs, pg 11

NetworkingAVPN/MPLSSubscriberProvisioning

16 hrs, pg 14BuildingVirtualPrivateNetworks(VPNs)8–16 hrs, pg 14

EthernetMetropolitanAreaNetworksNEW 16 hrs, pg 14


55

SecurityComputerSecurityFundamentals8–16 hrs, pg 15

EmailandWebSecurity 8–24 hrs, pg 15IntroductiontoHomeElectronicSecurity16 hrs, pg 15

TCP/IP&RoutingAdvancedIPRouting8–16 hrs, pg 16 AdvancedIPRoutingandTroubleshooting 16 hrs, pg 16

FundamentalsofRouterConfiguration16 hrs, pg 17

FundamentalsofRoutingandSwitching16 hrs, pg 17

IntroductiontoIPv616–24 hrs, pg 17IntroductiontoRoutingProtocols 8–16 hrs, pg 18

RouterCommandLineInterface(CLI)Orientation16–24 hrs, pg 18


UnderstandingFrameRelay8–24 hrs, pg 18UnderstandingFrameRelay,ATM,andAVPNInternetworking 8–16 hrs, pg 19

TelecommunicationsOverviewofMulti‐ProtocolLabelSwitching(MPLS)16–32 hrs, pg 20


AdvancedBondingandGroundingforTelecommunicationsSystems16 hrs, pg 21

VoIPIntroductiontoVoiceoverInternetProtocol(VoIP)andSessionInitiationProtocol(SIP)withinNext‐Generation(NG)CarrierNetworksforServiceRepresentativesNEW16 hrs, pg 22

VoIPArchitectureandDesign16 hrs, pg 22VoIPNetworkImplementation16 hrs, pg 23

WirelessTechnologiesIntroductiontoWiMAX12 hrs, pg 24Understanding3G/4GWireless

Communications16–24 hrs, pg 25

NON‐TECHNICAL

CareerTransitionFindingFederalGovernmentJobs8–16 hrs, pg 28

NavigatingtheWatersofCareerTransition16 hrs, pg 29

JobPerformanceEnhancementsGoalSetting4–12 hrs, pg 37

JustforFunSpanish‐Introduction/AdvancedNEW16 hrs each, pg 40

LeadershipFranklinCovey’sLeadership:GreatLeaders,

GreatTeams,GreatResults™20 hrs, pg 41FranklinCovey’sThe5Choicesto

ExtraordinaryProductivity™16 hrs, pg 41

TESTPREPARATIONCustomerContactSimulation(CCS)14 hrs, pg 46

TargetedTestPreparationMapReadingSkillsNEW12 hrs, pg 47MathRefresherNEW15 hrs, pg 47

24ANDOVER

CERTIFICATIONS

FiberOpticAssociation(FOA)CertifiedFiberOpticTechnician(CFOT)40 hrs, pg 1

CertifiedPremisesCablingTechnician(CPCT)NEW 32 hrs, pg 1

CertifiedFiberOpticSpecialist/Connectors(CFOS/C)24 hrs, pg 1

CertifiedFiberOpticSpecialist/Design(CFOS/D)NEW 24 hrs, pg 1

CertifiedFiberOpticSpecialist/Home(CFOS/H)32 hrs, pg 1

CertifiedFiberOpticSpecialist/OutsidePlant(CFOS/O) 32 hrs, pg 2

CertifiedFiberOpticSpecialist/Splicing(CFOS/S)24 hrs, pg 2

CertifiedFiberOpticSpecialist/Testing(CFOS/T)24 hrs, pg 2

FiberConnectorAssemblyandTesting40 hrs, pg 2

FiberSplicingandTesting40 hrs, pg 2



CertifiedWirelessNetworkAdministrator(CWNA)NEW 40 C/V hrs, pg 3


CompTIAA+64 C/40 V hrs, pg 3 CompTIACloudEssentials24 hrs C/V, pg 3 CompTIACloud+40 hrs C/V, pg 4 CompTIALinux+56 C/40 V hrs, pg 4 CompTIAMobility+ 40 hrs C/V, pg 4CompTIANetwork+40 hrs C/V, pg 4CompTIAProject+40 hrs, C/V pg 4 CompTIASecurity+40 hrs C/V, pg 5CompTIAServer+40 hrs C/V, pg 5 CompTIAStorage+ 40 hrs C/V, pg 5CompTIAStrataITFundamentals32 hrs C/V, pg 5

ConvergenceTechnologiesProfessional(CTP)NEW40 hrs C/V, pg 5

MCSAWindows7ConfigurationNEW24 hrs C/V, pg 6

MicrosoftTechnologyAssociate(MTA)–NetworkingEssentials32 hrs C/V, pg 6

MicrosoftTechnologyAssociate(MTA)–SecurityEssentials32 hrs C/V, pg 6

MicrosoftTechnologyAssociate(MTA)–WindowsServerAdministrationEssentials32 hrs C/V, pg 6

MicrosoftTechnologyAssociate(MTA)–WindowsOSFundamentalsNEW32 hrs C/V, pg 6

TECHNICAL

AvayaAvayaCommunicationsServer(CS)1000MCabinet–Option11CArchitectureandProgramming40 hrs, pg 8

AvayaCommunicationsServer(CS)1000SystemAdministrationandManagement40 hrs, pg 8

AvayaCommunicationsServer(CS)1000SystemAdministrationandManagement‐Phase424 hrs, pg 8

Carrier‐BasedNetworking5ESSBasicSwitchManagementNEW40 hrs, pg 9

BasicSwitchTransportManagementNEW32 hrs, pg 9

IntroductiontotheCiscoONS15454InstallationNEW24 hrs, pg 10

OverviewoftheAlcatel‐Lucent1665DMXSeriesNEW24 hrs, pg 10

CoreSkillsIntroductiontoComputerHardware30 hrs, pg 11

IntroductiontoComputerSoftware24 hrs, pg 11

IntroductiontoComputers24 hrs, pg 11IntroductiontoDataCommunications24 hrs, pg 12

IntroductiontoDigitalLogic24 hrs, pg 12 IntroductiontoElectricityandElectronics24 hrs, pg 12

IntroductiontoNetworking 24 hrs, pg 12IntroductiontoTechnicalMath24 hrs, pg 12

FiberOpticsNetworkCablingwithFiber32 hrs, pg 13 TypesofFiberandConnectors32 hrs, pg 13

NetworkingNetworkingFundamentalsReview24 hrs, pg 15

SecurityEmailandWebSecurity 8–24 hrs, pg 15UnderstandingSecurityinPBXandVoIP/SIP‐BasedTelephoneSystemsNEW24 hrs, pg 16


56

TCP/IP&RoutingIntroductiontoIPv616–24 hrs, pg 17OverviewofCustomerRouter

Troubleshooting(CRT)24–32 hrs, pg 18RouterCommandLineInterface(CLI)Orientation16–24 hrs, pg 18

UnderstandingFrameRelay8–24 hrs, pg 18

TelecommunicationsOverviewofMulti‐ProtocolLabelSwitching(MPLS)16–32 hrs, pg 20

VoIPIntroductiontoVoiceoverInternetProtocol(VoIP)andSessionInitiationProtocol(SIP)withinNext‐Generation(NG)CarrierNetworksforCommunicationsTechniciansNEW24 hrs, pg 22

VoiceoverInternetProtocol(VoIP)24–40 hrs, pg 22

WirelessTechnologiesUnderstanding3G/4GWireless

Communications16–24 hrs, pg 25

NON‐TECHNICAL

JobPerformanceEnhancementsProjectManagement 40 hrs, pg 38

TESTPREPARATIONInternetDataCenterKnowledgeTestII(IDCKTII)60 hrs, pg 46

TelecommunicationsQualificationTest1(TQT1)42 hrs, pg 47

TechnicalSpecialist‐TAB(TS‐TAB) 36 hrs, pg 47


2


3

45064 Underwood Lane, Suite 200, Dulles, Virginia 20166TEL (703) 904-1800 • FAX (703) 904-1856

eritraining.com

[email protected]

Charles J. [email protected]

Linda B. [email protected]

EDUCATE • REINVENT • INNOVATE eritraining.com

ERI