Adding to, or improving your home isakin to a car purchase. It’s a big step and itusually costs a lot of money. The pleasureyou’ll get though is usually rewarded bythe choices you make. In other words, buya ‘banger’ and just watch your well-earnedcash disappear, or take some time andchoose wisely. Home improvement is nodifferent and with the average spendaround the £3K mark you need to makethe right choices.It’s with this very ethos that Glevum

Chairman Gary Jones positions hiscompany. Longevity and solidity in asometimes volatile market place is bothunique and visionary.Glevum Conservatories, Doors and

Windows have been around since 1984and as a local business based in Newhamon Severn they know only too well theneed to supply the very best products theycan to ensure that customer satisfaction isover-delivered every time.Gary Jones started the business after a

spell as an engineering apprentice. As isusual with most successful entrepreneurshe made some bold decisions at the timeto create something from nothing. Thecompany under his direction,commitment and vision went fromstrength to strength through the 1990sand into the ‘noughties’ to eventuallybecome the vibrant and well establishedbusiness it is today. The company has over55 employees with little evidence of anystaff turnover.

Gary Jones said. “I’m very proud of thefact that we retain good staff the way wedo. We invest heavily in training and sosubsequently want to ensure they staywith us. In fact, one of our employeesGraham Rose has been with us for 23years.”This most amiable Chairman has a

strong sense of what’s right and wrong,which happily translates itself into ahighly focused customer service policy.The fact that as a Chairman and local lad,Gary Jones can walk around the countywith his head held high, knowing thatGlevum has installed the best productswith the very best levels of service mustbe a warming feeling. No grumbles, barelyany complaints and every job completedon time and on price.On a recent customer satisfaction

survey Glevum scored an impressive 6.6out of a possible 7. Gary Jones was noteven happy with that.“We aim to be perfect every time we do

an installation. It’s as simple as that.There’s no room for errors or unhappycustomers.”The trend towards supplying ‘A’ rated

windows is of particular interest to GaryJones as he knows the worth of topquality products that will sustain the levelsof modern wear and tear, together withretaining heat and draughts.“The carbon footprint is crucial and if

we can make a difference then we will. Weseem to be supplying more ‘A’ rated

windows now which is a good thing allround.”Glevum has more strings to its bows

than you might think. One of their groupcompanies (Glevum Energy) supply andfit the very latest technology in solarpanels which of course is flavour of themonth at the moment. This, Gary Jonessays, is a trend that a lot of new customersare leaning towards. The Glevum Groupalso have a buildings/constructionsegment to the business and boastMitsubishi as one of their clients.Knowing their products at Glevum has

been pivotal in establishing long-standingrelationships with some of the biggestdevelopers in the UK like Taylor Wimpeyand Persimmon Homes.So how does Gary Jones think the UK

economy will unfold? He simply says:“We are coming out of recession, butslowly. We will, I think, see a recovery thisyear.”Gary happily admits to being a ‘serial

entrepreneur’. As long as any new ventureis based on sound business sense andadheres to his core business values, thenhe’s more than willing to take a measuredleap of financial faith. That’s refreshingstuff indeed and a crystal clear path to thefuture vision and successful direction ofGlevum.

For more details/latest offerswww.glevum.co.ukTel: Freephone 0800 332255.

AUGUST 2011 COTSWOLD STYLE � 2

business profile

Eric Barton meets up with Glevum Chairman Gary Jones.

CS

crystal clear…

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