eric pearson quality in faa
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Eric Pearson
Quality in the FAA
FAA has been a quality organization from the beginning. FAA is tasked with the
missions of regulations for aviation safety and promotion. The regulations for
safety of flight are all inclusive and known the world over the benchmark. If an
organization wishes to carry a certificate to perform business in the aviation sector
such as an airline, repair, manufacturer, or flight school a safety program must be
documented and in place. With the size of the FAA organization they have a
quality program that is internal to them. The FAA has chosen to follow the ISO
system of quality and put these practices in place at other aviation businesses.
ISO stands for International organization for standardization. ISO is a compilation
of standards that can be universally applied to any organization. The assumption is
that every organization will have practices in common with others and that there is
a best practice. Unlike lean or six sigma ISO is concerned with documentation. ISO
requires that everything you do must be a written procedure and that all
procedures are verified. This allows transparency in an organization. Any body
walking in can figure out what is going on with a little reading. Many corporations
will only interact with others that have ISO certification. This world wide standard
provides confidence in the quality of the organization.
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The Mike Monroney Center in Oklahoma City is a campus dedicated to the quality
of aviation safety. The center has the AVN which is responsible for flight
procedures, The CAMI for medical concerns, TSI for accident investigation and the
controllers academy.
The AVN has a budget of 140 million a year and 6000 employees. The AVN is split
into three main categories, flight department, avionics’ and maintenance, and
procedures. The flight department has 41 aircraft that range in size from kingairs to
challenger jets. These aircraft are scheduled to inspect the operation of more than
6000 navigational aids around the world. These aids include in route aids and
landing systems. This department is run by ISO procedures to ensure quality work
that is repeatable. The avionics department applies many of the lean and 6s
principals. Throughout the shops work boxes are neat and organized everything
has it’s place. These principals work hard to achieve a safe work environment and
place that is stress free. The aircraft maintenance must be impeccable and tools
must be accounted for. FAA has found success in many of the same commercial
quality programs. The procedures department is responsible for publishing flight
procedures. These include approaches and departures from airports with Landing
systems. These procedure keep aircraft from noise sensitive areas or other
hazards such as radio towers or land features. These procedures are what pilots
must follow to stay safe. They are published every 50 days and the writes must
confirm that nothing new is in the area and if there are any changes that they are
tested. The department has several safe guards in place such as testing the new
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procedure in simulators that have various equipment from different manufactures
and setups so that there is compatibility. The finished procedure is then tested on
site with real aircraft and pilots.
The CAMI stands for Civil Aeromedical Institute. Like the AVN the CAMI is
responsible for many areas. The area they are most known for is the true medical
side. The CAMI is the one location where all pilots medical records are kept. They
also test and decide which drugs pilot are aloud to use while flying and which ones
will keep them grounded. In the case of an accident personnel can perform
autopsies to find possible medical reasons. The less famous side is the
engineering that keeps people alive during a crash. The CAMI test seat designs,
aircraft evacuation techniques, and associated safety devices. The research
performed there is responsible for much of the data gained in crash situations.
They have discovered how strong to make seats and the tings people do on and
after impact. The facility is well laid out and uses many of the lean and 6s
principals. The floors are marked for walking and equipment placement. The
research is carried out methodically and all parameters are recorded.
The TSI and Controller school have ISO all over them. They have all procedure
recorded and followed to reliably produce competent accident investigators and air
traffic controllers. These are the leading institutions for the subject matter. They
become this way through consistent improvement and refinement of skills. You can
see the constant improvement in the increase of technology. The controllers have
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new simulators that are very detailed.
As mentioned above the FAA uses commercial programs and practices to improve
the abilities of their programs. These systems work well inside and out of
government as true quality departments improve any process regardless of the
owner.