Company Information

BRAC Bank is the last organization to have received a commercial banking license

from Bangladesh Bank in 2001, making it the youngest private commercial bank in

Bangladesh. Its headquarters are based in the capital Dhaka. There are 7000

employees and the bank is partially owned by BRAC, the largest non-government

organization in the world, International Finance Corporation, the private sector arm of

The World Bank Group and Shore Cap International.

Even though BRAC Bank is known as being the pioneers of SME Banking in

Bangladesh, the company also provides services within Corporate & Institutional

Banking, Retail Banking, as well as services specifically targeting non-resident

Bangladeshis.

BRAC Bank has been awarded as the Sustainable Bank of the Year 2010 at the FT

Sustainable Banking Awards 2010. The award was jointly announced by Financial

Times newspaper and IFC at the award ceremony on 3rd June 2010 in London.

The FT Sustainable Banking Awards is presented by the London-based international

newspaper Financial Times and IFC, a member of the World Bank Group. Now in

their fifth year, the awards recognize banks and other financial institutions that have

shown leadership and innovation in integrating social, environmental and corporate

governance considerations into their operations.

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Technology Operations Department 

Technology Operations department is responsible for providing all technology

related support to the bank. The deployment, implements, maintains, and support of

all the live systems and its infrastructure of BRAC bank are the key responsibility of

this department. It administers the domain, all the applications, all the hardware and

network infrastructure related with IT Enterprise Management System of the bank and

provides solutions.

Present wings of Technology Operations department are:

1. Data Center

a. Data Center OPS

b. DBA

c. System Monitoring & ABH Ops

d. SWIFT Ops

2. System Administration

a. System Admin

b. Email & Domain Admin 

3. Network Services

a. Core Network

b. Access Network

4. Card & Electronic Banking System

a. Electronic Banking system

b. Cards system

5. Technology User Infrastructure

a. Support & maintenance

b. Deployment

Software Platform & Features

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For Analysis and design: Object Oriented Analysis and Design (OOAD),

UML using Visio, Rational Rose, Smart draw, Visual Paradigm

Operating System: Microsoft Windows Server, Windows XP, Linux, AIX

Interface and Development: Visual C#.net, Visual Basic 6/ .net, Java, C++,

XML, ActiveX.

Web Application: ASP, ASP.net (Code behind VB.net/ C#), PHP, JSP, XML,

JavaScript, VBscript, DHTML, HTML, Macromedia flash, Dream Weaver,

Microsoft FrontPage

Database System: Microsoft SQL Server, Oracle, Microsoft Access, and

MySQL.

Server Systems: Microsoft Windows 2000 Server, Linux Server, IIS

Reporting: Seagate Crystal Report, Active Reports

OMNIBUS

ELDORADO

BACH

Enterprise Resource Planning (ERP)BRAC bank use IFS software for their total ERP solution.

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Accounting & Financials 

Human Resources 

Customer Relationship Management 

ERP delivers a single database that contains all data for the software modules, which

would include:

Accounting & Financials  

General Ledger, Cash Management, Accounts Payable, Accounts Receivable, Fixed

Assets

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These are the some of the MIS report of Accounting & Financial department.

Human Resources  

Human Resources, Payroll, Training, Time & Attendance, Roistering, Benefits

Customer Relationship Management  

Sales and Marketing, Commissions, Service, Customer Contact and Call Center

support

MIS Target of BRAC bank

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Different branch in different area-----

Outsourcing Company Selection

BRAC bank uses the software of a Srilankan company.

BRAC bank share their knowledge for the development of the software.

Implementing the software create problem for the BRAC bank.

Srilankan company provide training to the employee of BRAC bank.

Backup and Disaster Recovery1. Local drive

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2. CD

3. USB HDD

4. Server

Hardware Requirement1. Computer for employee

2. Clint Server

3. Printer

4. Distributed Server

5. Mirror Server Required for Backup System

NetworkingThe network is connected by a WAN that helps to keep a strong integration among

the offices. Important letters and notifications is sent and received via E-mail. So

security and confidentiality is assured here. Problem history is also kept in the IT

Department.

Recommendation

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The department works as a key player in the BRAC Bank family, as the bank is

widely Technology dependent and fully automated. The combined effort of all the

wings of the Technology Operations Department ensures the bank can provide

support to its clients faster and more efficiently and effectively. Brac Bank should

increase its securities. There are some voids. Internet Banking needs more speed in

Bangladesh. Maintenance support must be increase

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References

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