erp project intro-final

8/2/2019 Erp Project Intro-final

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CHAPTER -1

Introduction:

ERP is an acronym that stands for Enterprise Resource Planning. ERP is a package

software solution that addresses the enterprise needs of an organization by tightly integrating thevarious functions of an organization using a process view of the organization. It is a package

software and not a custom made software for a specific firm.It gives a company an integrated real-

time view of its core business processes.

The term ERP originally implied systems designed to plan the use of enterprise-wide

resources.Although the initialism ERP originated in the manufacturing environment, today's use of

the term ERP systems has much broader scope. ERP systems typically attempt to cover all basic

functions of an organization, regardless of the organization's business or charter. Businesses, non-

profit organizations, nongovernmental organizations, governments, and other large entities utilize

ERP systems.

ERP is an acronym that stands for Enterprise Resource Planning.ERP includes in its

breadth all the resource planning for the enterprise including product design, information

warehousing, material planning, capacity planning and communications system, to name just a

few.

ERP integrates the functional modules tightly. It is not merely the import and export of data

across the functional modules.It integrates all data and processes of an organization into a unified

system. A typical ERP system will use multiple components of computer software and hardware to

achieve the integration. The integration ensures that the logic of a process that cuts across the

function is captured genuinely. This in turn implies that data once entered in any of the functional

modules is made available to every other module that needs this data. This leads to significant

improvements by way of improved consistency and integrity of data

Comaparing to its previous softwares, ERP uses the relational databases, fourth generation

languages, integrated computer-aided engineering tools such as product data managers(PDM), and

open-system portability to integrate systems such as advanced planning and scheduling(APS),

finite scheduling systems, and manufacturing execution systems(MES).The APS tools that are part

of a fully integrated ERP system provide excellent what if scenarios for the manager to

determine the most beneficial mix of orders and customers.
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ERPs are often incorrectly called back office systems indicating that customers and the

general public are not directly involved. This is contrasted with front office systems like customer

relationship management (CRM) systems that deal directly with the customers, or the eBusiness

systems such as eCommerce, eGovernment, eTelecom, and eFinance, or supplier relationship

management (SRM) systems.

Modules in ERP

Ideally, ERP delivers a single database that contains all data for the software modules,

which would include:

Manufacturing:

Engineering, Bills of Material, Scheduling, Capacity, Workflow Management, Quality

Control, Cost Management, Manufacturing Process, Manufacturing Projects,

Manufacturing Flow.

Supply Chain Management:

Inventory, Order Entry, Purchasing, Product Configurator, Supply Chain Planning,

Supplier Scheduling, Inspection of goods, Claim Processing, Commission Calculation.

Financials:

General Ledger, Cash Management, Accounts Payable, Accounts Receivable, Fixed

Assets.

Projects:

Costing, Billing, Time and Expense, Activity Management.

Human Resources:

Human Resources, Payroll, Training, Time & Attendance, Benefits.

Customer Relationship Management:

Sales and Marketing, Commissions, Service, Customer Contact and Call Center support.

Data Warehouse:

and various Self-Service interfaces for Customers, Suppliers, and Employees.

Why ERP?

Corporations go for ERP either to solve the existing problems or to explore new

opportunities. Actually these two approaches are negative & positive approach respectively. One

aspect of the negative approach forces some corporations to go for ERP to solve their Y2K
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problem. This is particularly true of those corporations that are heavily dependent on legacy

systems running on old main frames. The second aspect of the negative approach is to get over the

problems of islands of heterogeneous and incompatible information systems that were developed

over the past several years in many organizations. Functional IS modules representing areas such

as Finance, Marketing, HR, and Production in these organizations would be running on diverse

hardware and software platforms leading to nearly insurmountable problems of reconciling data

locked up among the diverse systems. From a positive perspective many organization look at the

great opportunity provided by ERP software that lead to almost instant access of transactional

information across the corporation. Such an information rich scenario permits organization to

reduce inventory across multiple units/ departments/ plants; reduce cycle times from weeks to

hours; and improve customer satisfaction by orders of magnitude. All these translate to increased

profitability or increase in market share and in turn much larger market capitalization. However

ERP is only means and not an end by itself. ERP provides an opportunity for a corporation to

operate as an agile entity to improve production / operation, customer service and customer

satisfaction. The creative ingenuity of an organization to drive towards these corporate goals

determines the extent of success an ERP implementation can deliver.

Prior to the concept of ERP systems, departments within an organization (for example, the

human resources (HR) department, the payroll department, and the financials department) would

have their own computer systems. The HR computer system (often called HRMS or HRIS) would

typically contain information on the department, reporting structure, and personal details of

employees. The payroll department would typically calculate and store paycheck information. The

financials department would typically store financial transactions for the organization. Each system

would have to rely on a set of common data to communicate with each other. For the HRIS to send

salary information to the payroll system, an employee number would need to be assigned and

remain static between the two systems to accurately identify an employee. The financials system

was not interested in the employee-level data, but only in the payouts made by the payroll systems,

such as the tax payments to various authorities, payments for employee benefits to providers, and

so on. This provided complications. For instance, a person could not be paid in the payroll system

without an employee number.

But after the introduction of ERP, the ERP software, among other things, combined the

data of formerly separate applications. This made the worry of keeping numbers in synchronization


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across multiple systems disappear. It standardised and reduced the number of software specialities

required within larger organizations.

An ERP software package matures over time with additions of new modules and

functionality by the software vendors. The continuing developments in ERP software, including

web-enabled modules and e-business software suites,have made ERP more flexible and user-

friendly, as well as extending it outward to a companys business partners.

Evolution of ERP

ERP (Enterprise Resource Planning) is the evolution of Manufacturing Requirements

Planning (MRP) II. From business perspective, ERP has expanded from coordination of

manufacturing processes to the integration of enterprise-wide backend processes. From

technological aspect, ERP has evolved from legacy implementation to more flexible tiered client-

server architecture.

Advantages of ERP:

There are a number of powerful advantages to Enterprise Resource Planning. It has been

used to solve a number of problems that have plagued large organizations in the past.

1. Efficiency:

It should first be noted that companies that fail to utilize systems such as ERP may find

themselves using various software packages that may not function well with each other. In the

long run, this could make the company less efficient than it should be.2. Design process

There are a number of processes that a company may need to integrate together. One of

these processes is called design engineering. When a company is in the process of designing a

product, the process of actually creating it is just as important as the end result. ERP can be

useful in helping a company find the best design process.

3. Order tackling

Another area where ERP can be useful is order tracking. When a company receives

orders for a product, being able to properly track the orders can allow the company to get

detailed information on their customers and marketing strategies. If different software packages

are being used, this data may not be consistent.

4. Accounting application:


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Perhaps one of the most important advantages of ERP is its accounting applications. It

can integrate the cost, profit, and revenue information of sales that are made, and it can be

presented in a granular way.

5. Manufacturing:

Enterprise Resource Planning can also be responsible for altering how a product is

manufactured. A dating structure can be set up which can allow the company to be informed of

when their product should be updated. This is important, because it will allow the company to

keep better track of their products, and it can allow the products themselves to be produced

with a higher level of quality

6. Security:

Another area where ERP can be an indispensable tool is the area of security. It can

protect a company against crimes such as embezzlement or industrial espionage.

Disadvantages of ERP:

However, with all the advantages that ERP offers, there are a number of disadvantages as

well.

1. High investment

One of the biggest disadvantages to this technology is the cost. At this time, only large

corporations can truly take advantage of the benefits that are offered by this technology. This

leaves most small and medium sized businesses in the dark. A number of studies have shownthat the biggest challenges companies will face when trying to implement ERP deals with

investment.

2. Cost of training:

The success of the system is fully dependent on how the workers utilize it. This means

they must be properly trained, and a number of companies have attempted to save money by

reducing the cost of training. Even if a company has enough money to implement ERP, they

may not be able to successfully use it if they do not have enough money to train their workers

on the process of using it.

3. Alteration:

Most ERP vendors will not allow the structure of the software to be altered. One

advantage to ERP is that making the necessary changes to use it may actually make a company

less competitive in the market. In addition to the costs involved with implemented ERP and


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training workers to use it, the ERP vendors may charge additional license fees, putting a strain

on companies that do not have enough resources to pay for them.

Trends in ERP:

ERP is still evolving adapting to development in technology and the demands of the

market. Four important trends are shaping ERPs continuing evolution: improvements in

integration and flexibility, extensions to e-business applications, a broader reach to new user and

the adaption of new technology.

Flexible ERP:

First, the ERP software packages that were the mainstay of ERP implementations in the

1990s and were often criticized for their inflexibility, have gradually been modified into more

flexible products. Companies who installed ERP systems pressured software vendors to adopt

more open, flexible, standards-based software architectures. This makes the software easier to

integrate with other application programs of business users, as well as making it easier to make

minor modifications to suit a companys business processes.

Web-enabled ERP:

This is the second development in the evolution of ERP. The growth of the internet and

corporate intranets and extranets prompted software companies to use internet technologies to

build Web interfaces and networking capabilities into ERP systems. These features make ERP

systems easier to use and connect to other internal applications as well as to the systems of a

companys business partners.

Interenterprise ERP:

The Internet connectivity has led to the development of interenterprise ERP systems that

provide Web-enabled links between key business systems of a company and its customers,

suppliers, distributors and others. These external links signaled a move towards the integration of

internal-facing ERP applications of supply chain management and companys supply chain

partners.

E-business suites:

All the developments have provided the business and technological momentum for the

integration of ERP functions into e-business suites. The major ERP software companies have


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developed modular, Web-enabled software suites that integrate ERP, customer relationship

management, supply chain management, procurement, decision support, enterprise portals, and

other business applications and functions. Examples include Oracles e-Business Suite and SAPs

my SAP.

INTRODUCTION TO THE INDUSTRY

COMPANY PROFILE


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The LAKSHMI MILLS COMPANY LIMITED endures true value. For close to a century

of its existence, what LAKSHMI MILLS COMPANY LIMITED has to clearly demonstrate is the

ability to constantly provide value in terms of products and service. As a company committed to

building long term relationships, LAKSHMI MILLS COMPANY LIMITED has always put the

focus on people by helping them to achieve maximum towards greater fulfillment of their

objectives.

HISTORY OF THE LAKSHMI MILLS COMPANY LIMITED

The history of Lakshmi Mills is in many ways the history of the Textile Industry in

Coimbatore. The Lakshmi Mills has contributed to the development of the industry in general in

Tamil Nadu and in particular in Coimbatore District by promoting self reliance, research, import

substitution, exports and technology. The Company has also demonstrated its staying power by

ensuring quality and customer satisfaction as the prime objectives. In fact, as a pioneer, Lakshmi

Mills today is looked upon with respect and reverence as a company that paved the way for the rest

to follow.

LAKSHMI MILLS COMPANY LIMITED was established in the year 1910 by the

visionary and pioneer late G.Kuppuswamy Naidu. In 1933, he took advantage of the Hydral Power

from Pykara Dam and promoted the Coimbatore cotton mills, the present Unit II of the LAKSHMI

MILLS COMPANY LIMITED with 11,000 spindles. In 1941, the unit III was setup with 8, with

latest technology machines for spinning superfine combed cotton counts. This was the first post

war unit to be setup in India.

THE PRESENT


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The company celebrated its golden jubilee in 1960, Diamond jubilee in 1970 and platinum

jubilee in 1986. The Company celebrated its Golden Jubilee, Diamond Jubilee and Platinum

Jubilee and is now gearing up for the centenary celebration in 2010.

The company's facilities are now spread over four plants located in Tamilnadu. LAKSHMI

MILLS COMPANY LIMITED is in a position to meet customer demands and expectations both

domestic and abroad.

Today, with an annual turnover of Rs. 19,000 millions, LAKSHMI MILLS COMPANY

LIMITED has grown into a composite textile facilities and the infrastructure to produce a wide

range of superfine cotton yarn and cotton fabrics.

LAKSHMI MILLS COMPANY LIMITED, as benefiting a pioneer was also helped to

establish a strong and vibrant work culture where people respond to customer needs with a sense of

mission and commitment. The company's 5000 strong work force is constantly put through

intensive training programs and are fully equipped to measure up to the challenges of the future.

The company keeps a list of the global advancements and constantly upgrades the products

to take up the global challenges. Another area where the company has its control is on the process

and quality control at all stages of production ensures acceptance of yarn and fabrics at

international levels. The performance of LAKSHMI MILLS COMPANY LIMITED over the year

has been quite exemplary. The company has the distinction of declaring dividends without

breakage from inception.

The company exports superfine combed yarn to EC countries and other far eastern

countries like Japan, etc. 100% cotton fabrics are exported to UK, Italy and other European

countries. LAKSHMI MILLS COMPANY LIMITED exports to the tune of Rs.300 million per

annum.

To cater to the needs of power loom and handloom weavers in the domestic front,

LAKSHMI MILLS COMPANY LIMITED has a well organised network of yarn depots at

Bombay, Ichalkaranji, Calcutta, Varanasi, Pondicherry, Ahmedabad and Delhi for marketing grey,

mercerised, gassed and bleached yarn. The needs of ever growing garment industry are met by a

network of cloth agent located at Bombay, Delhi, Calcutta, Madras and Bangalore.

LAKSHMI MILLS COMPANY LIMITED is much more than a corporate entity. As a concerned

and responsible corporate citizen, the company recognizes the need to develop the physical, mental

and spiritual faculty of people.


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In answer to this need, the Lakshmi group has established 350 bed multi disciplinary

referral hospital, runs educational institutions from nursery to graduation and information

technology and also manages many temples.

THE FUTURE

The future is sure to bring forth newer challenges and opportunities and LAKSHMI

MILLS COMPANY LIMITED is fully equipped to meet them. Going by past performance and its

present standing, taking on the future poses no great challenge. Armed with the power of

technology and backed by the Chairman Shri G.K.Sundaram to achieve the well defined

objectives, the company is sure to hold to its leadership position.

OBJECTIVES OF THE COMPANY

Producing quality textiles

Managing and improving quality

Efficient and office services

Customer Satisfaction


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ORGANISATION CHART

BOARD OF DIRECTORS

CHAIRMAN

VICE CHAIRMAN

GENERAL MANAGER

DGM

(Personnel &HR)

Officer Sr. Officer Officer Sr. Officer Mgr Engineer

(welfare) (Spinning) (Safety & (Yarn Processing (Weaving) (Electrical)

&HR Maintenance) Dept)

Jr. Officer Officer Jr. Officer Jr. Engineer

(Q.A) Spinning (Y&D) Electrical Mechanician

Jr.Asst Jr.Officer Dp Officer Dp Officer Jr.Officer (Spinning) (Weaving & (Ware House)

Preparatory)

Jr. Officer Sr.Asst/ Sr.Asst/ Jr. Officer Asst.

(Frire & Jr.Ass Jr.Asst (Weaving)

Security) (Personnel) (Store)


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DEPARTMENTAL STUDY

PRODUCTION DEPARTMENT:-

The department is headed by the production manager; under him there are supervisors to

look after each activity in the production process. The production department is divided into the

spinning section, weaving section, yarn processing section and winding section.

PURCHASE DEPARTMENT:-

The purchase division consists of two sections; one is exclusively for cotton purchase and

other for stores and spares purchase.

Orders are made according to the stock position. Every supplier of LAKSHMI MILLS

COMPANY LIMITED should be a member of South Indian Cotton Association (SICA) or East

India Cotton Association (EICA).

STORES DEPARTMENT:-

In the organisation there is a separate stores department under the control of the store

keeper and he is assisted by one supervisor. The store keeper is in charge of maintaining proper

stock level.

FINANCE DEPARTMENT:-

The finance department of LAKSHMI MILLS COMPANY LIMITED takes care and

maintains the of books of accounts and preparation of day to day vouchers for each transaction. All

the accounting process is computerized and interpreting the economic situation of the company.

EXPORT DEPARTMENT:-

The Export department at LAKSHMI MILLS COMPANY LIMITED takes care of all the

exporting activities of the company. The company exports its products all over the world. The

company is the member of "Federation of Indian Exports Organisation" (FIEO) and it is also the

members of systematic and rayon textile export promotion council.

TIME OFFICE DEPARTMENT:-


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The time office department keeps a record of in-time and out-time of the workers. They

also calculate the number of working days and prepare the absentees list.

EDP DEPARTMENT:-

The EDP department controls and maintains all the information required for the

performance of various departments. It monitors the production activities and keeps records of

personnel data, accounting data, inventory details etc.

SECURITY DEPARTMENT:-

At LAKSHMI MILLS COMPANY LIMITED the security personnel consist of one chief

security staff under him there are 3 senior watchmen to control 60 security guards.

HR DEPARTMENT:-

The principal resource of an organisation is the people. Managing its people is the most

important aspect of managing an organisation. Scope of personnel management has also increased

considerably in recent years.

The work of a HR Department deals specifically with procuring, hiring, training, placing,

utilizing and maintaining an effective work force that will aid in the accomplishment of the firms

objectives.

FUNCTIONS OF HR DEPARTMENT:-

Employee development is the most important mechanism of human resource, systematic

development of managerial talent is vital for effectiveness of the organisation. Since the quality of

managerial personnel determines to a large extent of the performance of the organisation.

The 3 main functions of HR Department are:

Recruitment and selection

Training and development

Performance appraisal.

SHIFT SYSTEM:-


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The workings hours are divided into shift system. There are 3 shifts in the company. They

are as follows:

7.00 am -3.30 pm

3.30 pm-12.00am

12.00am-7.00am

The company works 24 hrs a day through out the year except for the 9 national festival

holidays.

PERSONNEL CATEGORIES:-

The employees at LAKSHMI MILLS COMPANY LIMITED can be broadly categorized

as follows: Workers - 1230 Staffs - 70 Managers

TRAINING AND DEVELOPMENT AT LAKSHMI MILLS COMPANY LIMITED:-

LAKSHWll MILLS COMPANY IMITEQ tea designed a format in which the

divisional head identifies training needs of the employers working under him. The training is

provided according to the format. The tra\n\ng Is a\so provided to a\\ the employees of the

company. The training provided includes both theoretical as well as practical sessions for both

operators and non operators. Experimental works are also given re-training about new

technologies. The HR Department prepares a training calendar for the year based on all annual

inhouse training programmes and the training is done at different training agencies.

All the employees who are attending the training programmes are required to furnish a

training report. This is taken as a basis for the assessment of the training programmes.


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TRAINING OBJECTIVES OF LAKSHMI MILLS COMPANY LIMTED:-

The aim is to help the employees to acquire knowledge of the subject matter.

To bring about a change of attitude and behavior among trainees towards a particular

programmes or problem.

To enhance the skills of the individuals.

To improve the inter-relationship between individuals.

PROMOTIONS:-

At LAKSHMI MILLS COMPANY LIMITED the factors considered while deciding on

promotion are the performance appraisal ratings, regularity in work and seniority of the worker i.e.

is his years of service in the company.

GRIEVANCE HANDLING:-

Grievance is a sign of employee's discontent with job. A part from 1 or 2 occasions when

there was difference of opinions, from the very beginning of the mill till date, very cordial

relationship exists between the management and the workers.

AMMENITIES:-

The management seeks corporation of the labor force by providing welfare amenities for

the benefit of the workers apart from PF and ESI. Some of the benefits are:

CO-OPERATIVE CREDIT SOCIETY:-

Our employees have established Thrift society, by extending their savings by way of thrift

every month and extendinq various loans and services to their members, as mentioned below:

Personal loan - maximum one lakh at 9% interest rate

Educational loan - maximum Rs10,000/-

Funeral expenses- Rs5000/- paid are to the members, if any death occurs in the members

family, to assist them for funeral expenses.

Mediclaim policy-Mediclaim policy is extended to the members and their family through

their


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thrift accumulation.

Group personal accident-Group personal accident has been taken for members/family for a

period of 5 years. Sum insured is Rs 3, 00,000/-

CO-OPERATIVE STORES:-

Provisions, house hold articles and any other items required by the members are being

supplied through co operative stores, at reasonable interest rate and installments.

Stores has extended its services to the members:

Supply of petrol

Supply of medicines

Assisting members for purchasing required products, including gas, cell phone, two

wheelers etc.

CO-OPERATIVE BUILDING SOCIETY:-

Extending various loans such as

House construction

House repair works

Purchase of housing sites

Purchase of ctafolfcvg house

EX-GRATIA PAYMENT:-

All the employees who are not eligible for bonus are being paid Ex-gratia

payment/goodwill amount once in a year.

ATTENDANCE AWARD:-

Employees who attended all the working in a calendar year will be awarded attendance

award.

Attendance bonus will be paid to employees who attended all the days in a month.


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PERSONAL COUNSELING:-

Personal counseling will be extended to the employees and their family members by an

outside counselor for their personal / family problems and as well as the problem in the work spot,

such as, absenteeism, low efficiency/productloa, insubordination etc.

CULTURAL PROGRAMMES FOR FAMILY MEMBERS:-

The management, credit society and co-operative stores jointly organise cultural events and

sports meets to the family members of the employees, periodically.

SUGGESTION BOX:-

The introduction of suggestion box at LAKSHMI MILLS COMPANY LIMITED is used

for receiving suggestions from employees for betterment of both employees and the organisation.

MEDICAL RE-IMBURSEMENT:-

Six percent of the annual pay is being paid as "medical re-imbursement" to the staff

members who are not covered under ESI scheme, for getting the reimbursement of medical

expenses for self and family members.

LEAVE:-

Workers are being paid rupee 1/- for every working day as leave travel concession.

Staff members are being paid one month basic pay as leave travel concession ,every year

Unavailed leave of staff members will be enchased up to 24 days in a year

Workers are being sanctioned additional leave /casual leave other than statutory

entitlement.

Staff members are entitled to avail leave up to 36 days per annum.

Staff can avail maximum of 20 days leave for their marriage during the service.

HOLIDAY TRIP:-

Holiday trip will be organised every year to staff members and their family members.


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INCENTIVES:-

A production incentive is being paid to the employees who produce more than efficiency

assigned as per the settlement.

UNIFORM:-

Jobber category employees are being issued uniform three sets for 2 years and one pair of

shoe will also be issued.

SUPERANNUATION FUND:-

Management is contributing for superannuation fund to the executives.


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SCOPE OF THE STUDY

This study contains relevant and useful data and analysis regarding Awareness of ERP

System. This study throws much light on the sensitivity analysis .Though the study is notexhaustive this study might be the basis for future research in this area.

NEED FOR THE STUDY

TO study the expectation about ERP among staff members

TO know the communication systems used in the company

TO know about the involvement of the staff members in decision making

process

TO know the staff members need for inventing new technology


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CHAPTER -2

RESEARCH METHODOLOGY

RESEARCH

The study of research method provides you with the knowledge and skills you

need to solve the problem and meet the challenges of the fast- based decision.

Marketing environment we define Business Research as a systematic inquiry whose

objective is to provide information to solve managerial problem.

It seeks to find explanation to unexplored phenomena to clarify the doubtful

facts and to correct the misconceived facts.

TYPES OF RESEARCH:

DESCRIPTIVE RESEARCH

Descriptive study is a fact- finding investigation with adequate interpretation. It

is the simplest type of research. It is more specific than an explanatory study, as it

has focus on particular aspect of the problem studied. It is designed to get her

descriptive information and provide information for formulating more sophisticated

studies. Data are collected by using one or more appropriate method, observation,

interviewing and mail questionnaire.

TYPE OF DATA USED

There are basically two types of Data

Primary Data

Secondary Data


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PRIMARY DATA

Primary Data is first hand information that the researcher collects. It

helps in collecting useful and most accurate information that is needed for the

researcher to do his research.

SOURCES OF PRIMARY DATA

Questionnaire

Personal Interview

SECONDARY DATA

Secondary data is what the researcher collects from different sources. It

also help researcher to get elaborate information to do his research.

SOURCES OF SECONDARY DATA

Internet

Journals

AREA OF STUDY:-

Coimbatore and palladam

SAMPLE SIZE

50(FIFTY)


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OBJECTIVES OF THE STUDY

1 .To study on Awareness of ERP System among Staff Members

2 .To find out the effective communication system with Top management

3.To find out the employees expectation about paperless office

LIMITATIONS OF THE STUDY

Method of data collection was through personal interview and

therefore personal bias becames a major limitation.

The major constraint of the study was the availability.

The respondents were less interested in answering the

questionnaire, as they felt that it was an interruption to their

regular work.

The number of respondents was limited to 50 only.

The scope of study is restricted only to Coimbatore &

palladam.


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CHAPTER - 3

ANALYSIS AND INTERPRETATION

TABLE - 1

INVOLVEMENT IN DECISION MAKING

PARTICULARS NO. OF

RESPONDENTS

PERCENTAGE

YES 43 86%

NO 7 14%

TOTAL 50 100%

INTERPRETATION

From the above it has been observed that 86% of the respondents were involved in

Decision making while 14% of the respondents were not involved in Decision making.


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TABLE 2

STAGE OF DECISION MAKING

PARTICULARS NO. OF

RESPONDENTS

PERCENTAGE

INITIALLY 24 48%

FINALLY 19 38%

BOTH 7 14%

TOTAL 50 100%

INTERPRETATION

From the above table it has been observed that 48% of the respondents were involved in the

initial stage of Decision making while 38% of the respondents were involved in the final stage and14% of the respondents were involved in both the stages.


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TABLE 3

MOTIVATION BY THE MANAGEMENT

PARTICULARS NO. OF RESPONDENTS PERCENTAGE

YES 41 82%

NO 9 18%

TOTAL 50 100%

INTERPRETATION

From the above table it has been observed that 82% of the respondents are being motivated

by the management to give creative ideas while 18% of the respondents are not being motivated by

the management.


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TABLE 4

FEEL FREE TO COMMUNICATE WITH TOP MANAGEMENT


YES 32 64%

NO 18 36%

TOTAL 50 100%

INTERPRETATION

From the above table it has been observed that 64% of the respondents feel free to

communicate with Top management in their organization while 36% of the respondents does not

feel free to communicate with Top management.

TABLE 5


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COMMUNICATION POLICY OF THE ORGANIZATION


VERY GOOD 7 14%

GOOD 35 70%

FAIR 8 16%

BAD 0 0%

VERY BAD 0 0%

TOTAL 50 100%

INTERPRETATION

From the above table it has been observed that 70% of the respondents rate their

communication policy of their organization is good while 16% of the respondents rate Fair, 14%

of the respondents rate Very good, 0% of the respondents rate Bad and 0% of the respondents rate

Very bad.


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TABLE 6

NECESSITY OF RELATIONSHIP


YES 42 84%

NO 8 16%

TOTAL 50 100%

INTERPRETATION

From the above table it has been observed that 84% of the respondents feels that they need

necessity of relationship for better communication while 16% of the respondents feels that they

does not need necessity of relationship for better communication.


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TABLE 6A

NECESSITY OF RELATIONSHIP


FEAR 1 2%

NO TIME 5 10%

NOT COMFORTABLE /

UNEASY

2 4%

I DONT NEED 0 0%

2%

10%

4%

0%0%

2%

4%

6%

8%

10%

12%

Fear No Time Not Comfor

Tabler/Uneasy

I Don't Need


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TABLE 7

OCCURANCE OF COMMUNICATION


VERY OFTEN 20 40%

RARELY 17 34%

OFTEN 10 20%

VERY RARELY 3 6%

TOTAL 50 100%

INTERPRETATION

From the above table it has been observed that 40% of the respondents communicate with

their executive very often, while 34% of the respondents communicate rarely, 20% of the

respondents communicate often and 6% of the respondents communicate very rarely.


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TABLE 8

MODES OF COMMUNICATION

PARTICULARS NO. OF RESPONDENTS

ELECTRONIC MAIL 33

LETTERS 30

MEMO 16

NOTICE 9

MEETINGS 24

VIDEO CONFERENCING 0

MOBILE PHONES 16

INTERCOM / TELEPHONE 31

INTERPRETATION

From the above table it has been observed that 33 respondents says that Electronic Mail is

the mode of communication technology adopted in their organization, while 31 respondents says


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that Intercom/Telephone is the mode of communication, 30 respondents says that Letters is the

mode of communication, 24 respondents says that Meetings is the mode of communication, 16

respondents says that Memo is the mode of communication, 16 respondents says that Mobile

phones is the mode of communication, 9 respondents says that Notice is the mode of

communication and 0 respondents says that Video conferencing is the mode of communication.


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TABLE 9

EXISTING SYSTEM OF COMMUNICATION


STRONGLY AGREE 2 4%

AGREE 37 74%

DISAGREE 7 14%

STRONGLY DISAGREE 1 2%

NO OPINION 3 6%

TOTAL 50 100%

INTERPRETATION

From the above table it has been observed that 74% of the respondents agrees that they are

satisfied with the existing system of communication, while 14% of the respondents disagrees, 6%

of the respondents have no opinion, 4% of the respondents strongly agree ad 2% of the respondents

strongly disagree.


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TABLE 10

OPINION ON NEW TECHNOLOGY


FULLY AWARE 5 10%

AWARE 25 50%

MODERATE 9 18%

NOT AWARE 2 4%

NO OPINION 9 18%

INTERPRETATION

From the above table it has been observed that 50% of the respondents are aware about the

new technology, while 18% of the respondents are moderate, 18% of the respondents have no

opinion, 10% of the respondents are fully aware and 4% of the respondents are not aware about the

new technology.


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TABLE 11

FEEL ABOUT PAPER LESS OFFICE


UNCOMFORTABLE 3 6%

COMFORTABLE 30 60%

ACCEPTABLE 13 26%

UNACCEPTABLE 3 6%

NO OPINION 1 2%

TOTAL 50 100%

INTERPRETATION

From the above table it has been observed that 60% of the respondents feels comfortable

about Paper Less Office while 26% of the respondents are acceptable, 6% of the respondents are

Uncomfortable, 6% of the respondents are un acceptable and 2% of the respondents have no

opinion.


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TABLE 12

AWARE OF NEW COMMUNICATION SYSTEMS


YES 41 82%

NO 9 18%

TOTAL 50 100%

INTERPRETATION

From the above table it has been observed that 82% of the respondents are aware of new

communication systems such as ERP while 18% of the respondents are not aware of the new

communication systems.


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TABLE 13

COMPUTER vs HUMAN BRAIN


STRONGLY AGREE 11 22%

AGREE 26 52%

DISAGREE 10 20%


NO OPINION 3 6%

TOTAL 50 100%

INTERPRETATION

From the above it has been observed that 52% of the respondents agrees that computer can

never substitute with human brains and thus it can at best aid to the human efforts while 22% of

the respondents strongly agree, 20% of the respondents disagree, 6% of the respondents have no

opinion and 0% of the respondents strongly disagree.


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TABLE 14

KNOWLEDGE IN ERP


YES 31 62%

NO 19 38%

TOTAL 50 100%

INTERPRETATION

From the above table it has been observed that 62% of the respondents have knowledge in

ERP while 38% of the respondents have no knowledge in ERP


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TABLE 15

EXPOSURE ON ERP SYSTEM


FULLY AWARE 3 6%

AWARE 18 36%

MODERATE 16 32%

NOT AWARE 4 8%

NO OPINION 9 18%

TOTAL 50 100%

INTERPRETATION

From the above table it has been observed that 36% of the respondents is aware about ERP

systems, while 32% of the respondents are moderate, 18% of the respondents have no opinion, 8%

of the respondents are not aware and 6% of the respondents are fully aware about ERP systems.


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TABLE 16

YEARS OF EXPERIENCE IN ERP


0 6 MONTH 32 64%

1 YEAR 8 16%

MORE THAN 1 YEAR 10 20%

TOTAL 50 100%

INTERPRETATION

From the above table it has been observed that 64% of the respondents have less than 1

year experience in ERP System, while 20% of the respondents have more than 1 year experience inERP system and 16% of respondents have 1 year experience in ERP system.


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TABLE 17

TYPE OF PRACTIC E IN ERP


THEORITICAL 22 44%

SHORT TERM / LONG

TERM COURSE

4 8%

TRAINING 8 16%

WORK EXPERIENCE 16 32%

TOTAL 50 100%

INTERPRETATION

From the above table it has been observed that 44% of the respondents have Theoritical

experience in ERP, while 32% of the respondents have Work experience in ERP, 16% of the

respondents have Training Experience in ERP and 8% of the respondents have Short Term / long

Term course in ERP.


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TABLE 18

AWARE OF TRAINING / DEMO


FULLY AWARE 0 0%

AWARE 19 38%

MODERATE 14 28%

NOT AWARE 5 10%

NO OPINION 12 24%

TOTAL 50 100%

INTERPRETATION

From the above table it has been observed that 38% of the respondents are aware about the

Training / demo on ERP, while 28% of the respondents are moderate, 24% of the respondents have

no opinion, 10% of the respondents are not aware and 0% of the respondents are fully aware.


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TABLE 19

ERP SYSTEM MEANS PAPER LESS OFFICE



AGREE 26 52%

DISAGREE 8 16%


NO OPINION 10 20%

TOTAL 50 100%

INTERPRETATION

From the above table it has been observed that 52% of the respondents agrees that ERP

system means Paper Less Office, while 20% of the respondents have no opinion, 16% of the

respondents disagree, 10% of the respondents strongly agree and 2% of the respondents strongly

disagree.


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TABLE 20

ERP SYSTEM HELPS EMPLOYEES FOR BETTER COMMUNICATION


STRONGLY AGREE 4 8%

AGREE 30 60%

DISAGREE 7 14%


NO OPINION 7 14%

TOTAL 50 100%

INTERPRETATION

From the above table it has been observed that 60% of the respondents are agrees that ERP

system helps employees for better communication, while 14% of the respondents disagrees, 14%

of the respondents have no opinion, 8% of the respondents strongly agree and 4% of the

respondents strongly disagree.


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TABLE 21

ERP SYSTEMS IS FOR QUICK AND BETTER DECISIONS MAKING



AGREE 22 44%

DISAGREE 10 20%


NO OPINION 10 20%

TOTAL 50 100%

INTERPRETATION

From the above table it has been observed that 44% of the respondents agree that ERP

systems is for quick for and better decisions making, while 20% of the respondents have no

opinion, 20% of the respondents disagree, 12% of the respondents strongly agree and 4% of the

respondents strongly disagree.


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TABLE 22

ERP SYSTEM HELPS MANAGEMENT


STRONLGY AGREE 6 12%

AGREE 31 62%

DISAGREE 5 10%


NO OPINION 8 16%

TOTAL 50 100%

INTERPRETATION


system helps management in planning and Forecasting Manpower planning, effectively, while 16%

of the respondents have no opinion, 12% of the respondents strongly agree, 10% of the

respondents disagree and 0% of the respondents strongly disagree.


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TABLE 23

ERP SYSTEM HELPS IN MAINTAINING AND MONITORING



AGREE 22 44%

DISAGREE 10 20%


NO OPINION 10 20%

TOTAL 50 100%

INTERPRETATION


system helps in maintaining and monitoring various details, including security, visitors, vehicles,

canteen, etc, while 20% of the respondents Disagree, 20% of the respondents have no opinion,

12% of the respondents strongly agrees and 4% of the respondents strongly disagree.


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TABLE 24

ERP SYSTEM HELPS ALL DEPARTMENTS



AGREE 30 30%

DISAGREE 5 10%


NO OPINION 7 14%

TOTAL 50 100%

INTERPRETATION


system helps all departments, including production, planning, quality, Human Resources, General

Administration, marketing, Sales, Accounts and Finance, Exports, Information Systems for

Effective functioning of the departments, while 14% of the respondents have no opinion, 12% of


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the respondents strongly agrees, 10% of the respondents disagree and 4% of the respondents

strongly disagree.

TABLE 25

ERP SYSTEM HELPS ADMINISTRATIVE



AGREE 26 52%

DISAGREE 6 12%


NO OPINION 11 22%

TOTAL 50 100%

INTERPRETATION


system helps Administrative for imparting training to the employees, monitoring the training

through Performance Appraisal systems, evaluation of the employees, etc, while 22% of the


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respondents have no opinion, 12% of the respondents strongly agree, 12% of the respondents

disagree and 2% of the respondents strongly disagree.


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TABLE 26

ERP SYSTEM HELPS THE EMPLOYEES


STRONLGY AGREE 4 8%

AGREE 28 56%

DISAGREE 7 14%


NO OPINION 11 21%

TOTAL 50 100%

INTERPRETATION


system helps the employees for faster computations and for more accurate informations, while

21% of the respondents have no opinion, 14% of the respondents disagrees, 8% of the respondents

strongly agree and 0% of the respondents strongly disagree.


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TABLE 27

ERP SYSTEM IS VERY EASY



AGREE 21 42%

DISAGREE 6 12%


NO OPINION 16 32%

TOTAL 50 100%

INTERPRETATION


system is very easy to update the information, while 32% of the respondents have no opinion, 12%

of the respondents strongly agree, 12% of the respondents disagree and 2% of the respondents

strongly disagree.


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TABLE 28

ERP SYSTEM IS FASTER


STRONLGY AGREE 4 8%

AGREE 27 54%

DISAGREE 3 6%


NO OPINION 15 30%

TOTAL 50 100%

INTERPRETATION


system is faster and more consistencies, while 30% of the respondents have no opinion, 8% of the

respondents strongly agree, 6% of the respondents disagree and 2% of the respondents strongly

disagree.


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TABLE 29

OPINION ABOUT THE EXPENSES IN TERMS OF MONEY


CHEAP 2 4%

MODERATE 22 44%

COSTLY 8 16%

NO OPINION 18 36%

TOTAL 50 100%

INTERPRETATION

From the above table it has been observed that 44% of the respondents have moderate

opinion about the expenses in terms of money, time and man power requirements with

implementing ERP system, while 36% of the respondents have no opinion, 16% of the respondents

have costly opinion and 4% of the respondents have cheap opinion.


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TABLE 29 B

IMPLEMENTATION OF ERP SYSTEM


CHEAP 7 14%

MODERATE 14 28%

COSTLY 9 18%

NO OPINION 20 40%

TOTAL 50 100%

INTERPRETATION

From the above table it has been observed that 40% of the respondents have no opinion

about the expenses in terms of money, time and man power requirements after implementation of

ERP system, while 28% of the respondents have the opinion of moderate, 18% of the respondents

have opinion of costly and 14% of the respondents have opinion of cheap and best.


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TABLE 30

ERP SYSTEM SAVES MONEY AND REDUCES THE COST


STRONLGY AGREE 3 6%

AGREE 19 38%

DISAGREE 7 14%


NO OPINION 18 36%

TOTAL 50 100%

INTERPRETATION


system saves money and reduces the cost, while 36% of the respondents have no opinion 14% of

the respondents disagree, 6% of the respondents strongly agree and 4% of the respondents strongly

disagree about cost savings.


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TABLE 31

ERP SYSTEM WILL REDUCE THE MANPOWER


STRONLGY AGREE 3 6%

AGREE 19 38%

DISAGREE 13 26%


NO OPINION 15 30%

TOTAL 50 100%

INTERPRETATION


system will reduce the manpower, while 30% of the respondents have no opinion, 26% of the

respondents Disagree, 6% of the respondents strongly agree and only 0% of the respondents

strongly disagree.


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TABLE 32

ERP SYSTEM IMPLEMENTATION IMPROVES THE BASIC KNOWLEDGE



AGREE 27 54%

DISAGREE 4 8%


NO OPINION 14 28%

TOTAL 50 100%

INTERPRETATION


system implementation improves the basic knowledge of the staff members and increases the

confident with the staff members, while 28% of the respondents have no opinion, 10% of the


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respondents strongly agree, 8% of the respondents disagree and 0% of the respondents strongly

disagree.


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TABLE 33

ERP SYSTEM ENABLES DEVELOPMENT OF PERFORMANCE STANDARDS



AGREE 20 40%

DISAGREE 5 10%


NO OPINION 17 34%

TOTAL 50 100%

INTERPRETATION


system enables Development of Performance Standards of Human Resources, while 34% of the

respondents have no opinion, 10% of the respondents strongly agree, 10% of the respondents

disagree and 6% of the respondents strongly disagree.


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FINDINGS

86% of the respondents were involved in Decision Making


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48% of the respondents were involved in initial stage of Decision Making

82% of the respondents were being motivated by the management to give creative ideas

64% of the respondents feel free to communicate with Top Management

70% of the respondents rate their communication policy of their organization is good 84% of the respondents feels that they need necessity of relationship for better

communication

40% of the respondents communicate with their executive very often

74% of the respondents agrees that they are satisfied with the existing system of

communication

50% of the respondents are aware about the new technology

60% of the respondents feel comfortable about Paper Less Office 82% of the respondents are aware of new communication systems such as ERP

52% of the respondents agrees that computer can never substitute with human brains and

thus it can be aid to the human efforts

62% of the respondents have knowledge in ERP

36% of the respondents is aware about ERP Systems

64% of the respondents have less than 1 year experience in ERP Systems.

44% of the respondents have Theoretical experience in ERP

38% of the respondents are aware about the Training / demo on ERP

52% of the respondents agrees that ERP Systems means Paper Less Office

60% of the respondents agrees that ERP system helps employees for better communication

44% of the respondents agrees tat ERP systems is for quick for and better decisions making

62% of the respondents agrees that ERP system helps management in planning and

Forecasting Manpower planning, effectively

44% of the respondents agrees that ERP system helps in maintaining and monitoring

various details including security, visitors, vehicles, canteen, etc

30% of the respondents agrees that ERP system helps all departments, including

production, planning, quality, Human Resources, General Administration, marketing,


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Sales, Accounts and Finance, Exports, Information Systems for Effective functioning of the

departments

52% of the respondents agrees that ERP system helps Administrative for imparting training

to the employees, monitoring the training through Performance Appraisal system,

evaluation of the employees

56% of the respondents agrees that ERP system helps the employees for faster

computations and for more accurate informations

42% of the respondents agrees that ERP system is very easy to update the information

52% of the respondents agrees that ERP system is faster more consistencies

44% of the respondents have moderate opinion about the expenses interms of money, time

and man power requirements with implementing ERP system

40% of the respondents have no opinion about the expenses in terms of money, time and

man power requirements after implementation of ERP system

38% of the respondents agrees that ERP system saves money and reduces the cost

38% of the respondents agrees that ERP system will reduce the manpower

54% of the respondents agrees that ERP system implementation improves basic knowledge

of the staff members and increase the confident with the staff members

40% of the respondents agrees that ERP system enables Development of Performance

Standards of Human Resources.

SUGGESTION


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o 86% of the personnel are being involved with decision making 14% of the

personnel are being involved into both, initial and final stages.

o

Good communication system evolved by the management such as ERP.

o Though management is motivating most of the employees for creative ideas,

management can extend all 100% employees to extract good ideas/ creative ideas/

by providing them ( all staff members) with latest communication devices such as

laptop, Palm top, ipod etc.

o All the employees may be sent for training programmes suitably to enable them to

have good interpersonal communications.

o Employees may be given appropriate vocabulary training to improve their

language, especially English for better communication with Top management and

for MIS

o Good / Open communication policy may be framed by the management

o Expects may be appointed / engaged as counseller to help the employees to

improve their relationship among themselves and to eliminate fear with employees

for communication.

o Management can eliminate the communication through letters within the

organization by replacing the same with latest Electronic devices.

o Training may be imparted to all the staff members in the areas of new

communication Technology

o Updation of Technology is required among the staff members. Staff members,

improving their Academic profile shall be awarded / Rewarded suitably at every

stage by extending additional increment / promotion, etc.

o Staff members shall be motivated suitably for updating their knowledge skills etc.

o

Awareness programme to all staff members shall be organized on ERP Packagesand other new system to bring the office as paperless office

o Management can encourage staff members to improve their academic

qualification , so that employees can have letter career planning.


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Conclusion

The growing information needs of an enterprise make it imperative to

improve or replace old systems. Especially under the present Indian business

environment, where the globalization has been initiated, full convertibility is

coined, Infrastructure Projects are nearing completion, and it is expected that thewhole business system will undergo a major shift. Thus ERP will prove their

commitment to the business world and modern management.


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A study on Awareness of ERP System among Staff

Members in Lakshmi Mills, Coimbatore

1. NAME:

2. AGE:

3. EDUCATIONAL QULAIFICATION:

i. Technical : Diploma / Degree

ii. Non-Technical : UPTO12th / UG / PG

4. WORK EXPERIRNCE :

0 - 1 YEAR 2 - 4 YEARS ABOVE 4 YEARS

5. DEPARTMENT & MODE OF WORK:

1. Are you involved with decision making?

Yes No

2. If yes, in which stage you will be involved in decision making?

Initially Finally Both

3. Are you being motivated by your Management to give creative ideas?


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Yes No

4. Do you feel free to communicate with Top management in your Organisation?

Yes No

5. How do you rate about Communication Policy of your Organisation?

i. Very Good

ii. Good

iii. Fair

iv. Bad

v. Very Bad

6. Do you feel the necessity of relationship for better communication?

Yes No

A) If No, why?

1. Fear2. No time

3. Not Comfortable/Uneasy

4. I dont need

7. How often communication does occur between you and the executive?

i. Very often

ii. Rarelyiii. Often

iv. Very rarely

8. Please mention the modes of communication technology adopted in yourorganization?


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i. Electronic Mail

ii. Letters

iii. Memo

iv. Notice

v. Meetings

vi. Video conferencing

vii. Mobile phones

viii. Intercom /telephone

9. Are you satisfied with the existing system of communication?

i. Strongly Agree

ii. Agree

iii. Disagree

iv. Strongly Disagree

v. No opinion

10.In your organization, the communication will be easier, if adopting new

technology?

i. Fully Aware

ii. Aware

iii. Moderate

iv. Not Aware

v. No Opinion

11.How do feel about a Paper Less Office?

i. Uncomfortable

ii. Comfortable

iii. Acceptable


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iv. Unacceptable

v. No opinion

12 Are you aware of new communication systems such as ERP?

Yes No

13 Computer can never substitute with human brains and thus, it can at bestaid to the human efforts

i. Strongly Agree

ii. Agree

iii. Disagree


v. No opinion

14 Do you have knowledge in ERP?

Yes No

15 Whether you have exposure on ERP System?

i. Fully Aware

ii. Aware

iii. Moderate

iv. Not Aware

v. No Opinion


70/75

16 How many years do you have experience in ERP?

i. 0-6 month

ii. 1 Year

iii. More than 1 Year

17 What type of practice do you have in ERP ?

i. Theoretical

ii. Short Term / Long Term Course

iii. Training

iv. Work Experience

18 Are you aware of training / demo on ERP ?

i. Fully Aware

ii. Aware

iii. Moderate

iv. Not Awarev. No Opinion

19 ERP system means Paper Less Office

i. Strongly Agree

ii. Agree

iii. Disagree


v. No opinion

20 Do you feel the ERP system helps employees for better communicationsystem?


71/75

i. Strongly Agree

ii. Agree

iii. Disagree


v. No opinion

21 ERP systems is for Quick and better decisions making

i. Strongly Agree

ii. Agree

iii. Disagree


v. No opinion

22 ERP system helps management in planning and Forecasting ManpowerPlanning, effectively:

i. Strongly Agree

ii. Agreeiii. Disagree


v. No opinion

23 ERP system helps in maintaining and monitoring various details, includingsecurity, visitors, vehicles, canteen, etc.

i. Strongly Agreeii. Agree

iii. Disagree


v. No opinion


72/75

24 ERP system helps all departments, including production, Planning,Quality, Human Resources, General Administration, marketing, Sales, Accountsand Finance, Exports, Information Systems For Effective functioning of thedepartments:

i. Strongly Agreeii. Agree

iii. Disagree


v. No opinion

25 ERP system helps Administrative for imparting training to the employees,monitoring the training through Performance Appraisal systems, evaluation ofthe employees, etc.

i. Strongly Agree

ii. Agree

iii. Disagree


v. No opinion

26 ERP system helps the employees for faster computations and for moreaccurate informations:

i. Strongly Agree

ii. Agree

iii. Disagree


v. No opinion

27 ERP system is very easy to update the information:

i. Strongly Agree

ii. Agree

iii. Disagree


73/75


v. No opinion

28 ERP system is faster and more consistences

i. Strongly Agree

ii. Agree

iii. Disagree


v. No opinion

29 What is your opinion about the expenses in terms of money, time and manpower requirements with implementing ERP system

(a) Before implementation of ERP system:

i. Cheap

ii. Moderate

iii. Costly

iv. No opinion

(b) After implementation of ERP system:

i. Cheap

ii. Moderate

iii. Costly

iv. No opinion

30 ERP system saves money and reduces the cost:

i. Strongly Agree


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ii. Agree

iii. Disagree


v. No opinion

31. ERP system implementation will reduces the manpower:

i. Strongly Agree

ii. Agree

iii. Disagree


v. No opinion

32. ERP system implementation improves the basic knowledge of the staffmembers and increases the confident with the staff members

i. Strongly Agree

ii. Agree

iii. Disagree

iv. Strongly Disagreev. No opinion

33.ERP system enables Development of Performance Standards of Human Resources

i. Strongly Agree

ii. Agree

iii. Disagreeiv. Strongly Disagree

v. No opinion


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erp project intro-final

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